[2:23] How Sarah’s work-to-give mindset has shaped her career
[5:19] What’s Sarah’s approach to customer experience
[6:20] How did Sarah get into CX?
[11:43] How low-code no-code helps with digital transformation
[13:27] How is One-Inc a B2B2C company?
[16:39] How Sarah identifies the moments that matter through customer journey mapping
[19:21] How One Inc. is revolutionizing the insurance payments process
[21:38] How legacy insurance companies operate, and why the established payments processes have lasted
[25:49] How One Inc. uses tokenization to protect payment information
[30:57] What does Sarah think about the future of payments?