Partner Release

HGS Digital achieves Amazon Connect Service Delivery designation for contact centers

HGS Digital’s Contact Center as a Service (CCaaS) enables customers to centralize, integrate, and modernize contact centers in the cloud

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CHICAGO – August 20, 2020 – HGS Digital a business unit of Hinduja Global Solutions (listed in BSE & NSE), today announced that it has achieved Amazon Connect Service Delivery designation for contact centers. This designation recognizes that HGS Digital follows best practices and has proven success delivering Amazon Web Services (AWS) to end customers.

Achieving the specialization differentiates HGS Digital as an AWS Partner Network (APN) member that provides specialized, demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS experience and deliver solutions seamlessly on AWS.

“HGS Digital is pleased to have achieved the Amazon Connect Service Delivery designation,” said John Yoho, Chief Operating Officer, HGS Digital. “This is positive proof that we are highly experienced in scalable contact centers, and that we provide a tailored contact center solution for customers using AWS.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify APN Consulting Partners with deep experience delivering specific AWS services.

Contact center as a service (CCaaS) from HGS Digital replaces costly on-premise contact center infrastructure and moves it to the cloud, enabling customers to centralize, integrate, and modernize contact centers. CCaaS reduces the need for a brick and mortar contact center, making it an ideal solution for both small and enterprise contact centers.

About HGS Digital

HGS Digital helps transform businesses into digital Customer Experience (CX) innovators by combining deep domain expertise with an understanding of how people interact with technology. HGS Digital creates frictionless digital experiences that solve business problems and improve customers’ lives by tapping into its global team of more than 750 leading digital marketers, strategic thinkers, data innovators, user-centric designers and technologists across the US, UK, India, and the Philippines.

Specializing in a technology-agnostic approach, HGS Digital’s customer-first digital, data and intelligent automation solutions help leading brands around the world improve customer engagement, optimize operations, reduce cost and increase revenue. As the digital experience and transformation brand of Hinduja Global Solutions (HGS), HGS Digital delivers leading-edge CX solutions for a wide variety of markets including automotive and manufacturing, CPG, retail, banking, finance and insurance, healthcare, telecom, consumer electronics, the public sector, and travel and hospitality.

Visit to learn how HGS Digital can help make your business more competitive.

About Hinduja Global Solutions (HGS):

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 41,110 employees across 59 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2020, HGS had revenues of US$ 737 million.

Visit to learn how HGS can help make your business more competitive.

HGS Media Contacts

Andrew Kokes
+1 888 747 7911

Harvey Henao
+1 773 766 5501