Business Process Outsourcing

Business Process Outsourcing (BPO)

Streamlining your operations, improving the bottom line, and increasing speed and responsiveness

Deep expertise gleaned by overcoming hundreds of industry-specific obstacles

With a network of centers worldwide, a roster of stellar tech partners, a comprehensive bot and automation library, a team of Six Sigma Black Belts, and proprietary analytics tools, HGS is equipped and ready to support the ongoing or project-specific activities of your shared services teams (e.g., HR, finance), order and claims processing teams, and customer-facing teams (e.g., contact center, sales).

B2B sales support

HGS sales support solutions are proven to save sales professionals time and drive cost-containment and revenue generation, with HGS teams dedicated to supporting your sales engine.

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Human resources outsourcing

Using cloud-based technologies and HR best practices gleaned from more than 400 human resources outsourcing (HRO) clients, HGS’s HRO services help identify and manage HR processes to become simplified, automated, and outsourced.

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Efficiency ​​​​​​​is our forte

Automation experts, Six Sigma Black Belts, analytics platforms, 24/7 BPO processing capabilities

Image of The Nest of Global Outsourcing 100 award

IAOP International Association of Outsourcing Professionals

2020 Global Outsourcing 100®

10th year in a row

Image of 2018 Stevie Gold Winner award

American Business Awards

B2B Innovation Award

Image of Top Ranking Performer award

Contact Center World

Best use of Self Service Technology

4th year in a row