Calendar

Not-to-miss events!


Stay up-to-date with our most important events of the year

Report: The Pursuit of Excellence

End of January 2023

With 2022 in the rearview, this report outlines all the things we are looking forward to in 2023, based on our experiences of last year.

Jamaica

Annual CAB Kick-off, Jamaica

April 11 – 13, 2023

Our annual, in-person event focused on refining our portfolio of capabilities, development of solutions roadmaps, and more!

I build for the future - Episode 1

Virtual CAB Meeting

July 2023

Like our in-person event, this virtual event will take a deeper look at our offerings and roadmaps to ensure client excellence.

image of process automation

Build for the Future Summit

September 2023

Our invite-only, interactive event diving into the future of digital CX with industry experts, clients and customers.

HGS CSat/NPS

October/November 2023

There’s no better measurement than hearing from our beloved clients and then sharing our benchmarks from the year.

Whether it’s in-person or virtual, 2023 is shaping up to be a year full of important milestones designed to help strengthen your customer experience.

Let’s build for the future together.

Latest news and insights

Boosting Efficiency with Human Supervision and Automation
Embracing a Human-First Strategy in the Age of Gen AI Platforms
Moving from Analog to a Digital CX Operating Model
Understanding the Customer Hierarchy of Needs
Improving Data Accuracy in Automated Systems