Customer Experience Solutions

Champion Every Moment with a Modern CX

Revolutionize your CX strategy with AI, automation, and analytics.

Speak to an Expert

CEM-Modern CX
Gartner Magic Quadrant Leader award laurel
Transformation of the Year award laurel
Excellence in Customer Service award laurel
TMC-CX-Innovation award laurel
AI Breakthrough award laurel

AI-Powered CX Solutions

HGS provides the experts and technologies to make every customer interaction prompt, personal, and positive. Accelerate your digital transformation journey through a modern CX framework that includes AI, automation, analytics, and cloud technologies.

Contact Center Automation

Personalize Customer Interactions

Drastically improve the efficiency of your contact center using AI-powered technology such as bots, analytics, large language model (LLM), and more. When human contact is a luxury, automated CX makes personalized experiences accessible to everyone.

Learn More

Agent X

Contact Center Solution

Supercharge your contact center with an award-winning cloud solution. Agent X offers simplicity in an age of complexity to improve agent productivity, enhance the customer experience, and leverage deeper insights. Turn conversations into data and improve agent response time with HGS Agent X.

Learn More

Generative AI for CX

Accelerate Digital Transformation

Ensure every customer interaction is personal, prompt and positive with generative AI for front and back-office processes. We’ve created operational models that are faster, leaner, less costly, and more accurate utilizing generative AI and ChatGPT.

Learn More

Contact Center Analytics

Understand Your Customer on a New Level

Improve agent efficiency and customer interactions with rich insights and recommendations from expert data scientists and analysts. At HGS, we offer an array of analytics solutions that utilize AI and machine learning to create hyper-personalized customer experiences.

Learn More

Accelerate Towards an Automated Future

Make every customer experience prompt, personal, and positive with a seamless digital CX strategy that ensures speed, precision, and empathy. HGS accelerates your digital transformation journey through a modern CX framework that includes AI, automation, analytics, and cloud technologies.

Insights lightbulb

Case Studies

Start Your Modern CX Journey

No matter your starting point, our no-obligation consultation can expedite your CX transformation with a CX strategy designed to fit your unique needs so you can begin to Champion Every Moment.

  • Understand how your digital CX talent pool and technology stack will need to evolve.
  • Design an initial modern CX roadmap and digital CX strategy aligned to current state, customers’ anticipated needs, and company vision.
  • Learn how to make interactions with a customer more impactful with AI, automation, and analytics.
  • Accelerate efforts to operate more cost-effectively with a digital CX partner sharing responsibility and risk.
Larry Fleishman

“Modern CX empowers you to create meaningful connections with customers, anticipate their needs, and deliver solutions in real-time. ”

Larry Fleischman
SVP, Business Development, HGS
Based near Austin, TX