Customer Experience Solutions
Champion Every Moment with a Modern CX
HGS provides the experts and technologies to make every customer interaction prompt, personal, and positive. Accelerate your digital transformation journey through a modern CX framework that includes AI, automation, analytics, and cloud technologies.
Contact Center Automation
Drastically improve the efficiency of your contact center using AI-powered technology such as bots, analytics, large language model (LLM), and more. When human contact is a luxury, automated CX makes personalized experiences accessible to everyone.
Agent X
Supercharge your contact center with an award-winning cloud solution. Agent X offers simplicity in an age of complexity to improve agent productivity, enhance the customer experience, and leverage deeper insights. Turn conversations into data and improve agent response time with HGS Agent X.
Generative AI for CX
Ensure every customer interaction is personal, prompt and positive with generative AI for front and back-office processes. We’ve created operational models that are faster, leaner, less costly, and more accurate utilizing generative AI and ChatGPT.
Contact Center Analytics
Improve agent efficiency and customer interactions with rich insights and recommendations from expert data scientists and analysts. At HGS, we offer an array of analytics solutions that utilize AI and machine learning to create hyper-personalized customer experiences.
Make every customer experience prompt, personal, and positive with a seamless digital CX strategy that ensures speed, precision, and empathy. HGS accelerates your digital transformation journey through a modern CX framework that includes AI, automation, analytics, and cloud technologies.
89%Agent retention increase by using generative AI
100%Disclosure compliance using automation
95%Reduction in response time using automated processes
70%NPS achieved for best-in-class CX
No matter your starting point, our no-obligation consultation can expedite your CX transformation with a CX strategy designed to fit your unique needs so you can begin to Champion Every Moment.
Larry Fleischman
SVP, Business Development, HGS
Based near Austin, TX
Say goodbye to the challenges of hiring and retaining in-house IT professionals, and hello to a flexible, cost-effective solution where the right skills are never called into question.
HGS provides seamless access to a carefully curated and expertly vetted network of IT talent with a broad range of expertise and acumen with flexible contracting timeframes. Our Experts-on-Demand offerings are:
Strategic
HGS Experts-on-demand serve as an “extended IT team,” allowing you to better utilize in-house staff. With a vast pool of skilled, multilingual IT professional across competencies, rest assured that the right resources can be engaged anywhere, anytime.
Adaptable
We build and deploy teams of experienced IT professionals that can rapidly scale up or down according to your organizational needs. Matching the skills to your business requirements, our experts allow you to focus on core competencies and remain competitive in a digitally-led marketplace.
Flexible
The ability to leverage highly skilled experts with short- or long-term commitments allows the freedom to pivot as digital transformation priorities change.
Cost-effective
Optimize your IT staff and benefit from cost savings by eliminating the need for additional full-time resources – our experts can help ramp up your digital efforts more quickly and efficiently.
Specialized
We provide experts in a breadth of competencies including Technical Services, Operations Management, Project Management, IT Consulting, and more to help drive your digital strategy in the short and long term.
Agile
Experts-on-Demand Get the Right Answer Fast®, which means reducing downtime and improving productivity, essential in today’s digital-dependent world.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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