622 Emerson Road
Suite 150
St. Louis, MO 63141
314-213-1500
13501 Galleria Circle
Suite W-240
Austin, TX 78738
312-755-1845
12120 Rojas Drive
Suite A
El Paso, TX 79936
915-995-3560
5515 West Route 150
Peoria, IL 61615
309-459-9122
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https://hgs.cx/wp-content/uploads/2023/08/iStock-923519778.jpg 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-08-04 09:14:382023-08-25 06:56:54Small Business Expo – Dallas
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https://hgs.cx/wp-content/uploads/2023/07/social-agent-vs-chatgpt.jpg 630 1200 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-07-24 05:01:382023-08-23 01:56:46Contact Center Agents vs. ChatGPT
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https://hgs.cx/wp-content/uploads/2023/07/blog-banner-personalization.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-07-05 15:01:422023-08-23 03:25:51Why is Personalized Marketing Important in Today’s Era?
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https://hgs.cx/wp-content/uploads/2023/08/Xperience-Denver.jpg 757 1170 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-07-03 07:05:262023-08-08 07:02:11Genesys Xperience 2023
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https://hgs.cx/wp-content/uploads/2023/06/blog-banner-agency-outsourcing.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-06-27 06:26:292023-08-23 03:32:10The Future of Agency Outsourcing: Insights into the Evolving Landscape of Social Media Services https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-26 11:16:002023-07-19 09:08:18The future of excellent CX: Leveraging enhanced generative AI
https://hgs.cx/wp-content/uploads/2023/06/Sarah-Diegnan.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-23 09:47:162023-06-26 14:54:26S3E6 | Designing the Blueprint for Lifelong Customers with Sarah Diegnan
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https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5-Essentials-of-Strong-CX-Journey.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-09 08:58:542023-08-23 03:56:12The 5 Essential Stages of a Strong CX Journey
https://hgs.cx/wp-content/uploads/2023/09/cxointel.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 07:59:552023-09-01 11:34:41What are the benefits/disadvantages of outsourcing for businesses?
https://hgs.cx/wp-content/uploads/2023/05/Jeffrey-Newman.jpeg 401 401 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 07:18:062023-05-17 08:55:59S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 04:14:592023-05-03 12:59:42Organisations must do more to support vulnerable customers during economic crises, says HGS
https://hgs.cx/wp-content/uploads/2023/04/CS-Week_2023.jpg 1079 1920 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2023-05-02 17:17:182023-05-04 21:05:51CS Week Conference
https://hgs.cx/wp-content/uploads/2023/06/RetailCustomerExperience.jpg 450 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-01 11:57:032023-06-12 11:10:56Effective CX strategies amid evolving retail consumer engagement
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-chatGPT-implications.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-01 02:55:422023-09-14 05:08:52Implications of ChatGPT and Its Role in Shaping the Future
https://hgs.cx/wp-content/uploads/2023/04/OWS2023.webp 359 638 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-28 06:38:312023-08-04 07:19:22OWS23: Reimagined https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-27 10:25:112023-09-01 11:34:42Forecasting, resilience, and agility key to adapting to clients’ evolving needs: Group CEO of HGS
https://hgs.cx/wp-content/uploads/2023/06/CRM-Dest.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-26 09:49:352023-06-14 04:17:55As Loyalty Withers, Lifetime Value Needs to Be Redefined
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-4-important-functionalities-CES.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-24 04:33:122023-08-23 03:56:514 Important Functionalities in Customer Engagement Software
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-ChatGPT-for-better-performance.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-24 03:36:302023-08-23 03:56:54Using AI for Customer Experience Insights
https://hgs.cx/wp-content/uploads/2023/04/Sarah-Dekin.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-19 09:22:062023-05-22 16:30:13S3E2 | Embracing Change to Transform Your CX with Sarah Dekin, President and COO at Hometap https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-14 09:30:342023-06-27 11:24:00Behind the scenes of summer travel: A robust CX strategy
https://hgs.cx/wp-content/uploads/2023/04/global-outsourcing-100-2023.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-11 11:49:172023-04-11 17:51:352023 IAOP Global Outsourcing 100
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-AI-improves-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-11 06:04:532023-08-23 04:00:24How AI Powered Calls can Improve Customer Experience
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-5-essential-CC-capabilities.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-11 05:24:392023-08-23 04:01:035 Essential Contact Center Capabilities for Improved CX
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-6-simple-ways-customer-engagement.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-10 16:19:052023-08-23 04:01:316 Simple Ways to Achieve Quality Customer Engagement
https://hgs.cx/wp-content/uploads/2023/04/Contact_Center-Call_Center.jpg 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-06 13:26:402023-08-23 04:01:56Call Center vs. Contact Center: 6 Key Differences
https://hgs.cx/wp-content/uploads/2023/04/Glenn-Weinstein.jpeg 284 284 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-05 08:22:342023-04-20 09:39:28S3E1 | From the Navy to Twilio: Glenn Weinstein
https://hgs.cx/wp-content/uploads/2023/03/HGS_Final-2-1.png 3001 3001 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-29 12:50:382023-04-06 12:34:42S03E00 | Introducing CX Champions!
https://hgs.cx/wp-content/uploads/2023/03/ThePensionsRegulator_HGS.jpg 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-28 09:25:062023-04-06 15:12:38HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp 580 1560 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-28 04:46:452023-09-06 02:00:33The History of Social Media Marketing: Its Evolution in Business
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-03-24 04:01:182023-08-23 04:03:4810 Actionable Tips to Motivate your Contact Center Agents
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-20 13:10:382023-08-23 04:05:49ChatGPT – A Social Media Warrior https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-20 11:10:222023-05-09 09:25:30HGS Canada Certified as a Great Place to Work® for 2023-2024
https://hgs.cx/wp-content/uploads/2023/03/Gaylord-Palms.png 747 1093 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-14 07:56:502023-05-04 21:06:33Enterprise Connect
https://hgs.cx/wp-content/uploads/2023/09/herstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-10 07:30:572023-09-01 11:34:49STEM and the glass ceiling: take what is yours https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-08 07:42:552023-09-01 11:34:55This Women’s Day, let’s commit to walk the talk
https://hgs.cx/wp-content/uploads/2023/09/CCA.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-02 02:00:002023-09-01 11:34:51Employee wellbeing is top priority for firms in the battle for talent
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-03-01 07:17:242023-09-06 02:16:20Top 5 Social Media Marketing Challenges https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2023-02-28 23:26:452023-02-28 23:38:20HGS completes acquisition of TekLink International
https://hgs.cx/wp-content/uploads/2023/09/iaop.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-28 12:57:442023-09-01 11:34:34HGS moves quickly to migrate contact center technology to cloud
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-28 01:48:332023-08-16 10:05:08HGS Ranked as a Leader in all Four Quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services Report
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp 450 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-21 11:16:562023-06-23 10:52:372022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 01:49:102023-02-15 12:27:54HGS appoints Patrick Elliott as new CEO for HGS UK
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-AI-in-contact-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-13 02:58:482023-09-14 03:49:33How Artificial Intelligence is Transforming Contact Centers?
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp 500 952 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-10 15:47:542023-08-23 04:07:58Report | 2023: A Year of Reckoning for Customer Experience Programs
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp 915 2560 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-10 01:35:172023-09-25 05:15:56What is Google Bard AI? How to Use it? Features, Use Cases, and Limitations
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-06 02:30:022023-08-23 05:54:12What is Agent Collaboration and its Impact on CX?
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-02 03:58:092023-09-12 12:27:15What is Contact Center Analytics? Here’s Everything you Need to Know
https://hgs.cx/wp-content/uploads/2023/01/fllsb-view-0077-hor-wide-1-1.webp 751 1336 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-27 05:35:212023-05-04 21:07:1419th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2023/01/MandalayDay_54_990x660.jpg 660 990 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:23:542023-05-04 21:07:432023 IFA: What’s next in digital?
https://hgs.cx/wp-content/uploads/2023/01/JW-Marriott-Austin.jpg 584 876 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:02:552023-05-04 21:07:55Execs In The Know Customer Response Summit
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-23 02:56:352023-09-12 12:44:18How to Measure the Performance of a Customer Data Platform
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-18 02:46:582023-08-23 05:58:08Using Empathy, Understanding and Experience to Lead
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-16 02:56:162023-08-23 05:58:10What are the Top Contact Center Skills for Agents and Managers?
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-10 01:20:592023-08-23 05:56:29How to Generate More Revenue Through your Contact Center
https://hgs.cx/wp-content/uploads/2023/01/VMblog.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-09 06:31:582023-09-11 07:43:01HGS 2023 Predictions: A new era of customer experience and digital transformation
https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-05 05:31:312023-09-11 07:43:28Elevating the brand reputation in the era of gen Z
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-03 01:24:082023-08-23 05:55:50The Top 5 Customer Experience Goals to set for your Business
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-30 01:08:182023-08-23 07:01:05How Knowledge Base Tools Boost Contact Center Agent Training
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-remote-agent.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-29 04:09:422023-08-23 06:59:01How to Improve Agent Productivity During Remote Working
https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-28 08:56:362023-09-11 07:43:49CX Personalization: How to unlock brand loyalty in 2023
https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:45:072023-09-11 07:44:11Venk Korla of HGS Digital on 5 ways to create a wow customer experience
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 22:19:182023-02-28 23:36:59HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-chatGPT.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-19 00:40:122023-08-23 07:01:55ChatGPT Explained: What are its Benefits and Limitations?
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192023-08-23 06:59:12CX Technology for Supporting the UK’s Most Vulnerable Customers https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-14 03:27:552023-01-11 09:57:43‘HGS Axle’ smartbot solution improves customer experience for roadside incidents
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-customer-satisfaction.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-09 00:00:002023-08-23 06:57:02How to Ramp up VoC Programs with AI and Contact Center Automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-07 22:29:272022-12-21 05:09:05HGS continues to expand its digital focus, announces acquisition
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-06 01:32:102023-08-16 09:21:18HGS Joins the Everest Group Pledge
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-05 03:31:092023-08-23 05:59:57The Significance of Omnichannel CX in Business
https://hgs.cx/wp-content/uploads/2023/01/money-control.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-02 05:25:232023-09-11 07:44:44India Inc is taking steps to recruit more people with disabilities
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg 800 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:30:322023-08-23 06:56:52Addressing the Needs of Vulnerable Customers: HGS’ Inclusive Contact Centre Solution
https://hgs.cx/wp-content/uploads/2023/01/localgov.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:04:532023-09-11 07:45:02How tech can help councils handle customer vulnerability
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-autonomous-CX.webp 580 1651 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-01 02:18:212023-09-12 12:56:42What is Autonomous CX – Is it Different from CX Automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-30 03:11:342022-12-19 15:28:50HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-employee-experience.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-25 02:32:092023-08-23 07:08:045 Ways Rewarding Employee Experience Improves CX
https://hgs.cx/wp-content/uploads/2022/10/HGS-Genesys.webp 600 600 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-22 09:38:142022-12-19 14:00:39HGS partners with Genesys
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-21 00:11:382023-09-12 12:57:40Estimate ROI and Automation Benefits with a LeanOps Assessment
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 23:36:102023-09-11 16:15:35HGS Agent X – A Game-changing Contact Center Software https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 01:29:252022-12-16 16:27:16IAOP recognizes HGS for excellence in strategic partnerships
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-14 08:25:482023-09-11 08:08:18How enterprises are thriving to manage and retain talent In a multi-generational workforce https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-12 09:09:582023-07-10 11:02:12HGS completes acquisition of NXTDIGITAL’s digital media business in India
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Build-for-Future-delivery-mgr.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 03:46:362023-08-23 07:11:36I Build for the Future – Episode 1
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 01:15:212023-08-23 07:11:34The Need for a Game-changing Contact Center Software
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-08 00:39:562023-08-23 07:11:37HGS Continues ISO 9001:2015 and ISO 27001:2013 Certifications
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-07 02:55:212023-08-23 07:11:298 Ways to Improve Call Center Productivity https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-07 01:41:462023-09-11 07:45:26Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
https://hgs.cx/wp-content/uploads/2023/01/racont.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232023-09-11 07:45:45How data and analytics are changing customer experience
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512023-08-23 07:15:40Hola, Bonjour, Guten Tag…
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-Gamification.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 08:28:062023-08-23 07:21:454 Innovative Ways Gamification Drives Success in Business
https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 01:51:082023-08-23 07:21:59How to Measure Contact Center Operational Efficiency
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png 444 504 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-26 08:14:002023-04-10 08:50:38Episode 4 | The case of the missing customer
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-26 01:27:492023-09-12 12:58:17From POC to COE with RPA Implementation
https://hgs.cx/wp-content/uploads/2022/10/customer-service-week2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-25 06:56:352022-12-19 13:57:32New Partnership Announcement: HGS and ChatLingual
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg 1081 1920 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-24 02:13:082023-08-23 07:25:51The Future of CX starts with Agent Augmentation
https://hgs.cx/wp-content/uploads/2023/01/Call-Center-Time.png 900 1600 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-10-21 20:02:582023-09-11 07:46:05The Balancing Act: EX + CX
https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-19 10:17:002023-09-01 11:39:30Customer Experience (CX) is the single most important driver today
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-09-12 12:58:48Maintaining Customer Relationships in a Cost-of-living Crisis https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-11 03:39:342023-08-23 07:23:23Adopt the Right Approach to Business Innovation
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-Attrition-in-pandemic.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-06 10:44:402023-08-23 07:23:17Employee Attrition — Exploring the Post-pandemic Landscape https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182023-09-01 11:39:24The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-09-27 03:38:112023-08-23 07:34:51How to Elevate the Brand Reputation of a Business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2023/08/CX-today.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-22 07:28:212023-09-01 11:39:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2023/01/360-magazin-logo.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-21 18:50:412023-09-11 07:46:33The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg 232 232 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-20 11:16:062023-08-23 07:31:20Whitepaper | Building a Contact Center for the Future
https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-18 07:06:002023-09-11 07:48:44How the emergence of metaverse has resulted in changes in user experience https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-17 06:53:002023-09-11 07:49:19Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2022/09/hyatt-regency-orlando.jpg 700 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-13 09:58:392023-05-04 21:08:11CX BFSI USA Exchange https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-08 07:44:002023-09-11 07:49:453 Areas where good chatbot design can strengthen customer relationships
https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-07 09:07:012022-12-14 17:11:16Episode # Season 2 trailer
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-30 11:15:162023-08-23 07:39:23How to Unify Disjointed CX Systems with Customer 360 Experience
https://hgs.cx/wp-content/uploads/2023/01/CMSWIRE.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-30 08:54:002023-09-11 07:50:08How AI is shaping the future of customer interactions
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-26 15:23:212023-08-23 07:39:41Cultural Fit – A Critical Piece to Digital Transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp 599 800 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-25 11:05:242023-09-15 11:51:21Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062023-08-23 07:39:29Chatbots: A Customer Experience Relic
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg 600 900 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182023-08-23 07:39:33AI Take-aways from the Zendesk “CX Trends 2022” report https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-17 04:50:002023-09-01 11:40:11The journey to CX personalization: Building on a foundation of intelligent automation https://hgs.cx/wp-content/uploads/2023/09/csrj.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-12 06:59:002023-09-01 11:40:28International Youth Day: Top Companies for CSR for Youth
https://hgs.cx/wp-content/uploads/2023/09/zdnet.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:54:002023-09-11 08:08:35Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362023-05-04 21:08:2718th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442023-05-04 21:11:03Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482023-09-12 12:59:36The Ultimate RPA Checklist: Key Steps for Successful Implementation
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552023-05-04 21:10:28CXFO Industry Council Retail Roundtable
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-25 00:01:002023-09-12 13:00:27RPA Implementation: Key Stages and Definitive Timelines https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2023/09/mediapost.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-21 09:58:002023-09-11 08:08:49Few firms have realized 80% of their CX plans
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-18 04:54:002023-08-23 07:49:46HGS Digital Earns ISO 9001 and ISO 27001 Certifications
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-07-15 03:09:002023-08-23 07:49:55One Love, Two CX Superstars: A “Decade Duo” Reflects on 10 years of Success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2023/09/martech.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:35:302023-09-11 08:09:10HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2023/09/infotech.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:02:242023-09-11 08:09:29How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2023/09/AMagazine.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 14:02:382023-09-11 08:09:52Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 13:19:382023-09-01 11:41:06The bread and butter of recruitment marketing: Attraction and retention
https://hgs.cx/wp-content/uploads/2023/09/htlogo.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-08 03:28:002023-09-11 08:10:21Is automation the answer to hospitality’s labor shortage?
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322023-08-23 07:53:29How to Handle Increased Customer Vulnerability
https://hgs.cx/wp-content/uploads/2022/06/AI-Breakthrough-Awards-2022-HGS.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-06-30 14:18:502022-12-19 10:29:312022 Winner: AI Breakthrough Awards
https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-28 07:42:222023-09-11 08:10:37Pride Month Special: How companies are developing a gender inclusive workplace https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-27 04:59:002023-09-11 08:11:08The E.T.H.O.S Of PRIDE https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-25 05:13:002023-09-01 11:41:21Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2023/09/openaccessgov.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002023-09-11 08:11:28Public sector customer service and the adoption of cloud technology https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-08 04:16:002023-09-11 08:11:55Changing aspirations of women employees
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-06-03 14:45:062023-08-23 07:53:34CX Trends and Advice for Inflationary Periods
https://hgs.cx/wp-content/uploads/2023/03/Venu-Gooty-2023.webp 650 650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-01 08:12:002022-12-14 17:08:22Episode 11 | Leveraging technology to improve the employee and customer experience
https://hgs.cx/wp-content/uploads/2023/09/afaqs.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-25 07:11:002023-09-11 08:12:12Business of experiences: shifting paradigm to customer-centric innovations
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012023-08-23 07:57:22Is your CX Feeling the Squeeze?
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-05-18 17:00:152023-08-23 07:59:32Winning Technology of the Year: Assisting Drivers in Distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-11 11:42:452023-08-23 07:59:31Beyond the CX: The Total Experience (TX) https://hgs.cx/wp-content/uploads/2023/08/news-format-copy.png 1125 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-05 03:32:002023-09-01 11:55:13How chatbots can influence customer experience
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-05-04 08:56:222023-08-23 07:59:37Mother’s Day Gift Personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002023-08-23 07:59:40Building Better Chatbots: 7 Key Considerations https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-28 08:12:002023-09-11 08:12:30Perfect work-life balance – A new ask of employees today
https://hgs.cx/wp-content/uploads/2023/09/venbeat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-27 07:10:002023-09-11 08:12:56Revolutionizing CX with chatbots
https://hgs.cx/wp-content/uploads/2023/09/getout.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002023-09-11 08:13:16Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2023/09/CIOLeader.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-04 07:56:132023-09-11 08:13:42The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/glass-building-texture-cultural-change2.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-31 10:45:002023-08-23 08:03:33Digital Transformation: Perspectives from HR
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 11:10:002023-08-23 08:07:32Report | Gartner 2022 Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-24 14:13:262023-08-23 08:04:21Vying for — and Winning — An Agent’s Time, Attention, and Loyalty in a Gig Economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp 512 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
https://hgs.cx/wp-content/uploads/2022/03/Orchid-Bertelsen.jpeg 400 400 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-22 07:44:002022-12-14 16:43:36Episode 7 | Scaling Up a DTC Brand
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp 1075 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-03-18 15:57:352023-08-23 08:04:35The DIY Era of CX: Solving with Self-help and Agent Assist https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-17 04:49:002023-09-01 11:54:50Managers have a key role in enabling sustainable inclusion https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:54:332023-09-01 11:54:35Evolving performance management for the hybrid work environment https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:18:002023-09-01 11:54:18Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2023/09/DQChannel.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-08 08:47:202023-09-11 08:13:49Women’s Day – Shilpa Sinha Harsh, Senior VP, CSR and D&I, HGS
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-18 10:30:562023-08-23 08:09:03Whitepaper | Choosing the Right Outsourced Delivery Model https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-17 11:50:522023-07-10 11:02:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp 727 862 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award https://hgs.cx/wp-content/uploads/2023/08/etcio1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 02:29:002023-09-01 11:54:03Beating the multi-cloud blues https://hgs.cx/wp-content/uploads/2023/08/etcio1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-09 07:57:002023-09-01 11:52:06Lack of talent is threatening cloud projects in India https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-08 07:45:002023-09-01 11:51:50Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1326831615_twoboxesatdoor.webp 580 1650 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-02-07 12:57:002023-08-23 08:11:24Retail-Ready: 5 Non-voice CX Solutions to Deflect High Call Volume https://hgs.cx/wp-content/uploads/2023/09/CIOLeader.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-04 08:14:002023-09-11 08:14:09How HGS overcame talent acquisition challenges using AI https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/01/Melissa-OBrien.jpeg 358 381 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-26 09:04:002022-12-14 16:25:04Episode 5 | Balancing Automation with Human Interaction https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-22 08:21:002023-09-11 08:14:25Importance of moment marketing – “Take a moment!”
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png 315 315 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/building-cloud-sky-glass.webp 401 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-01-13 04:40:002023-08-23 08:14:05Report | HGS top 2022 Digital Trends
https://hgs.cx/wp-content/uploads/2022/01/fllsb-exterior-0187-hor-wide.webp 810 1440 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 03:30:002023-05-04 21:09:5318th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/01/CRS-Clearwater-FL.webp 800 1140 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-12 05:25:392023-05-04 21:10:16Consumer Response Summit
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp 512 512 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-11 09:02:002022-12-14 16:23:12Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-06 10:30:392022-12-19 15:52:06Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA
https://hgs.cx/wp-content/uploads/2023/09/eWeek.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-12-20 11:21:022023-09-11 08:14:46HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/Keren-Lynch-Headshot.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-15 06:21:572022-12-14 16:20:40Episode 3 | The Pandemic Pivot https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:51:102023-09-01 11:51:35Are these the top 5 technologies of future? President and Global CIO, HGS thinks so https://hgs.cx/wp-content/uploads/2023/09/CCpipeline.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:28:232023-09-01 11:51:14Overcoming CX Labor Obstacles
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model https://hgs.cx/wp-content/uploads/2023/01/VMblog.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-09 07:05:002023-09-11 08:15:11Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-12-08 23:43:042022-12-19 15:53:42HGS unveils new digital-led vision https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 07:49:002023-09-01 11:50:50Driving accessibility and inclusion for PwD https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 02:11:002023-09-11 08:15:36World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2023/09/yourstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 01:58:002023-09-11 08:43:51The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/12/Tim-Ash.webp 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-02 05:13:002022-12-14 16:14:28Episode 2 | Getting Inside Your Customer’s Head
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-17 10:24:452022-12-14 14:38:59Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2023/09/adgully.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 06:59:002023-09-11 08:44:09Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2023/09/indiacsr.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 02:20:002023-09-11 08:44:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-11-10 18:05:012023-08-23 08:18:42Whitepaper | Drive Better Business Outcomes with Contact Center Analytics
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp 1200 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-11-05 14:36:522023-08-23 08:15:58Roundtable Recap: A Few Highlights on Creative Contracting and Digital Transformation
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp 482 1361 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-11-03 10:53:312023-08-23 08:16:11Make Way for the Metaverse: Plan Now for the New CX Universe
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp 395 1205 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-28 10:00:002023-08-23 08:19:57Tech or Treat: Top Tricks for Digital Transformation https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-21 06:43:002023-09-01 11:50:33How can hoteliers balance a surge in travel with labor shortages?
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 10:41:002022-12-08 17:10:40Episode 0 | Welcome to CXI: Customer Experience Investigators
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-13 14:56:082023-08-23 08:20:00How do I Operate Effectively in a Remote Environment? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-12 13:55:302023-08-14 11:05:49How do I Resolve High Call Volumes?
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-12 06:54:002023-08-14 11:20:08Why SageMaker for AI Driven Organizations https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-11 04:40:002023-09-01 11:50:17Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp 486 719 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-05 05:38:132022-12-19 15:57:35Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-29 15:20:402023-08-23 08:28:57Whitepaper | Can AI-powered Speech Analytics Improve Customer Experience
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412023-08-23 08:24:55Whitepaper | How CIOs can Leverage Personalized CX to Ramp Up Revenue https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-27 08:30:002023-09-11 08:44:54Reinventing the wheel of L&D initiatives for a future-ready workforce https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:53:202023-08-14 10:56:39How do I Transition my Contact Center to the Cloud? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:42:552023-08-14 10:58:33How do I Improve my Contact Center Performance? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 14:43:002023-08-14 10:59:21How do I Leverage Data for Better Customer Experience?
https://hgs.cx/wp-content/uploads/2021/10/CX-trends-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-23 11:54:002023-08-23 08:29:50Report | Is Your Brand Investing Correctly to Meet Rising Consumer Expectations
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp 887 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 07:52:342022-12-15 11:36:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2023/09/toolbox.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 06:42:002023-09-11 08:45:14Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2023/09/RTinsight.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-17 06:52:002023-09-11 08:45:37Championing change management to accelerate automation
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp 483 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-14 14:26:452023-08-23 08:26:18Whitepaper | Valuable Visuals: The Power of Digital-Driven Image Analytics https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-14 07:03:002023-09-01 11:48:12Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/09/iStock-843607486-personalization.png 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 10:30:062022-12-14 14:35:51Webinar | Optimize your omni-channel personalization strategy
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp 400 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 05:33:102023-07-19 17:23:06eBook | How to define the ROI of automation?
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https://hgs.cx/wp-content/uploads/2021/08/iStock-900886394-CX.jpg 467 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-24 14:39:572022-12-14 14:22:30Webinar | CX survival strategies to leverage new buying behaviours
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp 460 1440 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-24 10:28:552023-09-12 13:02:40Automation Helps Employers Grapple with the Fallout of the “Great Resignation”
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-19 16:52:452023-08-14 10:54:08Boost your Digital Workforce with Intelligent Document Processing
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp 687 1030 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-18 13:09:282023-08-14 10:54:56How to Support ADA Website Compliance: 10 Top Design Tips
https://hgs.cx/wp-content/uploads/2023/09/zeebusiness.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-18 04:22:002023-09-11 08:45:58Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2023/09/induauto.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-17 09:17:242023-09-11 08:46:18Activate edge AI to maximize manufacturing workplace safety
https://hgs.cx/wp-content/uploads/2023/09/strategic.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-13 06:20:352023-09-11 08:46:53New ways companies are putting data and analytics to work https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-11 15:14:382023-08-22 09:11:16Whitepaper | Speech analytics steers today’s true Voice of the Consumer
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp 900 1350 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-09 23:13:032022-12-19 16:35:24HGS divests its Healthcare Services business
https://hgs.cx/wp-content/uploads/2021/08/Summer-of-CX-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-06 11:08:342022-12-14 14:19:06Webinar | Summer of CX: AI, analytics, and cloud
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/08/The-Biltmore-Miami.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-21 15:46:102023-05-04 21:09:38Transformational CMO
https://hgs.cx/wp-content/uploads/2021/08/The-Four-Seasons-Denver.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-17 16:16:092023-05-04 21:10:51Digital enterprise CIO transformation https://hgs.cx/wp-content/uploads/2023/09/htlogo.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-16 08:10:002023-09-11 08:47:18Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-13 11:04:002023-09-11 08:47:39Redefining recruitment paradigms with automated chatbots at HGS
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp 1068 1600 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-07-09 05:00:002023-08-14 10:52:04The Future of Work: 5 Key Insights from CX Industry Experts
https://hgs.cx/wp-content/uploads/2021/08/iStock-972185060-miami.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-07 14:55:142023-05-04 21:09:09CX Exchange BFSI
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-03 14:16:522023-05-04 21:08:56CIO Digital Summit – Capitalizing on new influence https://hgs.cx/wp-content/uploads/2023/09/AMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 07:05:002023-09-11 08:48:09Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2023/09/socialstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 04:35:002023-09-11 08:48:27Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
https://hgs.cx/wp-content/uploads/2023/09/ITpro.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-24 07:48:002023-09-11 08:48:45Role of change management in automation
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg 909 1496 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-23 10:29:002023-08-14 10:24:54Get a Grip: Prevent Slip-and-falls with AI-powered Solutions
https://hgs.cx/wp-content/uploads/2021/06/AI-Workplace-safety-whitepaper-feature.png 671 770 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-06-22 15:07:002023-07-28 12:00:08Whitepaper | AI-enabled workplace safety solutions – Download now
https://hgs.cx/wp-content/uploads/2021/06/PR.webp 420 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-22 07:23:272022-12-19 16:32:47HGS announces Q4 and full-year results for FY2021
https://hgs.cx/wp-content/uploads/2023/09/cnbc18.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 11:16:002023-09-11 08:49:02Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021 https://hgs.cx/wp-content/uploads/2023/09/zeebusiness.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 06:00:002023-09-11 08:49:23Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2023/09/bloombq.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 03:45:002023-09-11 08:49:42Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results https://hgs.cx/wp-content/uploads/2023/08/etcio1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 04:18:002023-09-01 11:47:09Go with the flow and see where it takes you: Natarajan Radhakrishnan https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 03:09:002023-09-11 08:50:17Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp 466 908 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-09 16:31:392023-01-03 16:43:54Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2018/11/DigiSOCIAL.jpg 1276 2550 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-07 17:19:092022-12-14 14:13:04Webinar | Rev up revenue with social care opportunities
https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.webp 1198 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-06-03 12:38:102023-08-14 10:38:58Philippines Contact Center Agents quickly Transition to Home Operations with Great Results
https://hgs.cx/wp-content/uploads/2021/06/white-paper-outsourcing-feature.webp 612 612 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-03 11:23:262022-12-07 15:59:54Whitepaper | To offshore or not to offshore
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp 820 1278 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-27 12:54:002023-08-14 10:17:26Social Media Playbook: 7 Steps to Supercharge Social Customer Care
https://hgs.cx/wp-content/uploads/2021/05/shutterstock_1329165335.webp 1201 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-26 16:30:392022-12-19 16:29:35HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp 600 970 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-05-26 10:07:002023-08-14 10:17:16Bringing Service to the Client: Why a Social Contact Center is Essential for Modern Customer Service
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized.webp 944 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-05-21 10:57:172023-08-14 10:22:09Creative Contracting Models Beyond FTE in the Digital Era
https://hgs.cx/wp-content/uploads/2023/09/analytics.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-18 07:05:002023-09-11 08:50:34Cookies crumble: How CDPs are eating into DMP’s business
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp 562 893 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-14 12:20:102023-08-14 10:21:32HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
https://hgs.cx/wp-content/uploads/2021/06/white-paper-new-to-outsourcing-feature.webp 612 612 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-04 12:19:002022-12-07 16:02:26Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp 916 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/06/5-tips-social-media-strategy-eBook.png 1080 1337 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-01 10:06:002022-12-15 17:53:47eBook | 5 tips to successfully manage your social media strategy
https://hgs.cx/wp-content/uploads/2023/09/infoworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-29 02:59:112023-09-11 08:50:59How to excel with data analytics
https://hgs.cx/wp-content/uploads/2021/04/talend-1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-28 11:44:002023-09-11 08:59:05Translating data to everyday language https://hgs.cx/wp-content/uploads/2023/09/CCpipeline.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-06 03:13:002023-09-01 11:47:30How to make tech support faster and easier—for both customers and agents
https://hgs.cx/wp-content/uploads/2023/09/smartcs.png 900 1600 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-04-05 11:35:002023-09-11 08:51:40Using smart solutions to create low-effort, high-value tech support
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.webp 916 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-31 19:17:222023-09-12 12:54:0910 Factors in Selecting an Automation Partner https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png 900 1600 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 14:56:002023-09-11 08:51:59Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2023/09/brodcast1.png 900 1600 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 12:39:002023-09-11 08:52:15Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp 690 690 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-23 14:58:002022-12-08 13:49:10Whitepaper | Beyond measure: Making social care count https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-22 11:34:002022-12-15 17:48:51eBook | Measuring intelligent automation success
https://hgs.cx/wp-content/uploads/2021/03/definitive-cloud-feature.webp 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-17 15:49:002022-12-15 11:52:50eBook | Everything you need to know about Cloud Governance https://hgs.cx/wp-content/uploads/2023/06/RetailCustomerExperience.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-17 04:16:002023-09-01 11:44:573 Top customer experience trends every retailer should know about
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682.webp 1287 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-12 15:45:052023-08-22 17:26:48Customization for your Customers: 5 Hyper-Personalization Trends
https://hgs.cx/wp-content/uploads/2021/03/blog-banner-CSAgent_WAH.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-03-12 13:51:122023-09-12 13:07:16Improve Agent Work-at-home Performance with 8 Unconventional Uses of Speech Analytics
0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-11 19:04:222023-08-14 08:36:48Boost CSAT, ESAT, Retention, and Savings with a Modern CX Approach https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-08 04:38:002023-09-01 11:45:06‘Choose to challenge’ to make life happen!
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