Illinois
4933 Lincoln Avenue
Lisle, IL 60532
1-888-747-7911
651 West Washington Boulevard
Suite #206
Chicago, IL 60661
312-755-1845
5515 West Route 150
Peoria, IL 61615
309-589-7500
1901 East War Memorial Drive
Peoria, IL 61614
309-685-5901
Missouri
622 Emerson Road, Suite 150
St. Louis, MO 63141
314-213-1500
Texas
13501 Galleria Circle
Suite W-240
Austin, TX 78738
312-755-1845
12120 Rojas Drive, Suite A
El Paso, TX 79936
915-791-7900
Puerto Rico
1441 Roosevelt Avenue, Annex Building
San Juan, PR 00920
1-800-388-0090
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https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-23 07:38:102022-10-03 13:38:36Episode 2 | The Case of Slow Customer Onboarding
https://hgs.cx/wp-content/uploads/2022/09/Hyper-automation.jpg 281 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-22 07:28:212022-09-22 07:58:12How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2022/09/technology-1299055072.webp 534 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-21 18:50:412022-09-21 19:13:58The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/09/Metaverse.jpg 212 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-18 07:06:002022-09-19 07:11:51How the emergence of metaverse has resulted in changes in user experience
https://hgs.cx/wp-content/uploads/2022/09/Employee-Connections.jpg 337 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-17 06:53:002022-09-19 07:03:08Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-14 06:19:002022-09-28 10:48:27Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2022/09/hyatt-regency-orlando.jpg 700 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-13 09:58:392022-09-13 12:10:46CX BFSI USA Exchange
https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-08 07:44:002022-09-22 07:10:203 Areas where good chatbot design can strengthen customer relationships
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https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-30 08:54:002022-09-13 04:26:21How AI is shaping the future of customer interactions
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-26 15:23:212022-09-02 15:22:00Cultural fit – A critical piece to digital transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp 599 800 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-25 11:05:242022-09-26 17:15:22Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062022-08-26 03:51:08Chatbots: A customer experience relic
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-24 15:54:122022-08-31 10:37:34Sponsorship | Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg 600 900 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-08-22 14:48:502022-09-01 13:16:15HGS Digital partners with Glance to enhance digital customer experiences
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https://hgs.cx/wp-content/uploads/2018/04/data-help-with-hyper-personalization.jpg 711 1475 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-17 04:50:002022-08-30 09:03:22The journey to CX personalization: Building on a foundation of intelligent automation
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https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:54:002022-09-13 09:41:33Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2022/08/Web-Header-Logo2-1-copy.jpg 650 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:42:472022-09-16 15:48:21Execs In The Know Customer Response Summit
https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362022-09-19 12:16:5518th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442022-09-19 11:25:06Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482022-08-16 02:32:26An internal checklist for RPA implementation https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-09 17:02:562022-09-08 13:26:21Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552022-09-15 16:24:29CXFO Industry Council Retail Roundtable
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https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-07-28 10:48:282022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2018/11/2018-Trend-2-3-Ways-Analytics-Tools-Drive-CX-Transformation-scaled-1.jpg 1707 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-21 09:58:002022-08-16 10:05:34Few firms have realized 80% of their CX plans
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2021/01/award-img.png 341 509 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:35:302022-07-11 15:55:58HGS wins 7 awards for distinctions in customer experience excellence and employee training
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https://hgs.cx/wp-content/uploads/2022/07/recruitment-1356386299.webp 600 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 14:02:382022-07-11 14:43:23Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
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https://hgs.cx/wp-content/uploads/2020/12/6468-travel.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-08 03:28:002022-07-11 13:39:52Is automation the answer to hospitality’s labor shortage?
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https://hgs.cx/wp-content/uploads/2022/06/shutterstock_2135166633.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-28 07:42:222022-06-28 07:42:30Pride Month Special: How companies are developing a gender inclusive workplace
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https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1924759052.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-25 05:13:002022-06-28 05:18:27Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002022-09-14 08:42:53Public sector customer service and the adoption of cloud technology https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-20 03:54:342022-06-20 03:54:41HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1935540943.jpg 254 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-08 04:16:002022-06-16 17:29:06Changing aspirations of women employees
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Graham Brown https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Graham Brown2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
https://hgs.cx/wp-content/uploads/2021/04/Venu-Gooty.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-01 08:12:002022-06-03 08:28:07Episode 11 | Leveraging Technology to Improve the Employee and Customer Experience
https://hgs.cx/wp-content/uploads/2022/05/shutterstock_603406967.jpg 253 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-25 07:11:002022-05-25 07:21:37Business of experiences: shifting paradigm to customer-centric innovations
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https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-18 17:00:152022-08-09 22:56:04Winning Technology of the Year: Assisting drivers in distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-05-19 06:58:19Episode 10 | Tackling CX in the Year of Agility
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https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-05-13 07:55:14Episode 9 | Bringing Digital Transformation to a Highly Regulated Industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002022-08-09 22:47:39Building better chatbots: 7 key considerations
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_686332135.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-28 08:12:002022-06-17 15:19:41Perfect work-life balance – A new ask of employees today https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-27 07:10:002022-04-28 08:15:28Revolutionizing CX with chatbots
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-05-12 12:45:15Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-05-03 16:07:34Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-05-12 12:39:25Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-08 08:57:092022-04-08 12:46:58Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2022/04/shutterstock_319742297.jpg 300 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-04 07:56:132022-06-17 15:27:40The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/glass-building-texture-cultural-change2.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-31 10:45:002022-08-09 19:41:06Digital transformation: Perspectives from HR
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-07-11 15:43:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 11:10:002022-09-15 10:37:15Report | Gartner 2022 Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-24 14:13:262022-08-09 19:37:08Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp 512 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-24 00:05:002022-05-26 13:20:33HGS Digital and Khoros announce partnership dedicated to transforming customer experience
https://hgs.cx/wp-content/uploads/2022/03/Orchid-Bertelsen.jpeg 400 400 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-22 07:44:002022-03-24 10:16:09Episode 7 | Scaling Up a DTC Brand
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp 1075 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-03-18 15:57:352022-03-18 15:57:40The DIY era of CX: Solving with self-help and agent assist
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1592871793.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-17 04:49:002022-03-21 04:53:53Managers have a key role in enabling sustainable inclusion https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-04-29 10:59:23HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1382853461.webp 261 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:54:332022-03-11 04:54:38Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_2121881702.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:18:002022-06-17 15:30:17Corporate enablement in “breaking the bias”
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https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-05-12 12:46:47Woman of the Year in Customer Service – 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-04-29 10:59:26Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-18 10:30:562022-09-20 12:21:20Whitepaper | Choosing the right outsourced delivery model https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-17 11:50:522022-02-17 11:55:31HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp 727 862 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 07:42:002022-03-11 13:05:12Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002022-05-12 10:13:002022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/multi-cloud.webp 312 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 02:29:002022-06-17 15:29:27Beating the multi-cloud blues
https://hgs.cx/wp-content/uploads/2022/02/Cloud.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-09 07:57:002022-02-10 08:12:55Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2022/02/Career.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-08 07:45:002022-02-10 07:56:00Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1326831615_twoboxesatdoor.webp 580 1650 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-02-07 12:57:002022-03-03 05:20:31Retail-ready: 5 non-voice CX solutions to deflect high call volume
https://hgs.cx/wp-content/uploads/2022/02/AI.webp 277 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-04 08:14:002022-06-17 15:31:14How HGS overcame talent acquisition challenges using AI https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-29 09:06:052022-01-29 09:06:11HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/01/Melissa-OBrien.jpeg 358 381 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-26 09:04:002022-03-11 13:04:59Episode 5 | Balancing Automation with Human Interaction
https://hgs.cx/wp-content/uploads/2022/02/Marketing-2.jpg 203 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-22 08:21:002022-06-17 15:32:05Importance of moment marketing – “Take a moment!”
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png 315 315 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/building-cloud-sky-glass.webp 401 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-01-13 04:40:002022-09-22 10:27:33Report | HGS top 2022 digital trends
https://hgs.cx/wp-content/uploads/2022/01/fllsb-exterior-0187-hor-wide.webp 810 1440 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 03:30:002022-09-19 11:43:3918th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/01/CRS-Clearwater-FL.webp 800 1140 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-12 05:25:392022-09-16 14:50:31Consumer Response Summit
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp 512 512 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-11 09:02:002022-03-11 13:22:49Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-06 10:30:392022-01-06 10:30:45Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-12-20 11:21:022022-04-07 08:22:37HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/Keren-Lynch-Headshot.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-15 06:21:572022-03-14 19:11:52Episode 3 | The Pandemic Pivot
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1937111875.webp 282 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:51:102022-04-07 08:21:49Are these the top 5 technologies of future? President and Global CIO, HGS thinks so
https://hgs.cx/wp-content/uploads/2018/11/Remote-Is-on-the-Rise-Embracing-Work-at-Home-Jobs-in-Canada-scaled-1.jpg 1709 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:28:232021-12-14 06:33:36Overcoming CX Labor Obstacles
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-04-21 15:27:25The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2021/07/iStock-1223341967.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-09 07:05:002021-12-10 15:21:16Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-12-08 23:43:042021-12-09 00:42:54HGS unveils new digital-led vision
https://hgs.cx/wp-content/uploads/2021/12/PwD.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 07:49:002022-05-12 12:47:53Driving accessibility and inclusion for PwD
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1827541460.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 02:11:002021-12-14 02:18:25World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2021/12/DI.jpg 321 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 01:58:002021-12-14 02:06:15The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/12/Tim-Ash.webp 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-02 05:13:002022-03-14 19:07:24Episode 2 | Getting Inside Your Customer’s Head
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002022-03-09 09:34:222022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-17 10:24:452022-03-14 19:15:46Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1922178821.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 06:59:002022-04-07 08:24:02Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2021/12/CSR.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 02:20:002021-12-14 02:40:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
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https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp 1200 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-11-05 14:36:522022-03-02 10:11:29Roundtable recap: A few highlights on creative contracting and digital transformation
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp 482 1361 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-11-03 10:53:312022-09-15 14:07:35Make way for the metaverse: Plan now for the new CX universe
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp 395 1205 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-28 10:00:002022-09-15 15:57:55Tech or treat: Top tricks for digital transformation
https://hgs.cx/wp-content/uploads/2021/03/family-traveling-with-passports.webp 951 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042021-11-16 07:12:06The Cloud Computing Excellence Award 2021 – Cloud Accelerator https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 10:41:002022-03-14 19:02:54Episode 0 | Welcome to CXI: Customer Experience Investigators
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-13 14:56:082022-09-08 14:02:36How do I operate effectively in a remote environment? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-12 13:55:302022-08-29 17:50:55How do I resolve high call volumes?
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-12 06:54:002022-08-29 16:39:32Why SageMaker for AI driven organizations
https://hgs.cx/wp-content/uploads/2021/12/Reassessing-CSR-Focus-in-Times-of-Crisis.webp 331 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp 486 719 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-05 05:38:132021-11-11 16:12:27Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412022-09-14 16:21:46Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
https://hgs.cx/wp-content/uploads/2021/09/LD.webp 400 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-27 08:30:002022-09-19 11:49:19Reinventing the wheel of L&D initiatives for a future-ready workforce https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:53:202022-09-15 13:47:00How do I transition my contact center to the Cloud? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:42:552022-09-15 15:18:48How do I improve my contact center performance? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 14:43:002022-09-16 14:34:59How do I leverage data for better customer experience?
https://hgs.cx/wp-content/uploads/2021/10/CX-trends-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-23 11:54:002022-08-26 17:45:16Report | Is your brand investing correctly to meet rising consumer expectations
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp 887 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 07:52:342022-09-08 17:33:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2021/09/news.jpg 185 260 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2020/03/How-to-Improve-Customer-Experience-Using-Marketing-Automation-Feature_0.jpg 560 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-17 06:52:002021-11-11 17:40:57Championing change management to accelerate automation
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp 483 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-14 14:26:452022-09-15 16:01:01Whitepaper | Valuable visuals: The power of digital-driven image analytics
https://hgs.cx/wp-content/uploads/2021/02/iStock-943570972.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-09-08 15:11:49HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/09/iStock-843607486-personalization.png 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 10:30:062022-09-08 15:03:53Webinar | Optimize your omni-channel personalization strategy
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp 400 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
https://hgs.cx/wp-content/uploads/2021/08/iStock-900886394-CX.jpg 467 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-24 14:39:572022-09-15 13:55:41Webinar | CX survival strategies to leverage new buying behaviours
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp 460 1440 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-24 10:28:552022-09-14 15:01:03Automation helps employers grapple with fallout of “Great Resignation”
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-19 16:52:452022-08-26 17:32:49Boost your digital workforce with Intelligent Document Processing
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp 687 1030 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-18 13:09:282022-08-31 16:00:18How to support ADA website compliance: 10 top design tips
https://hgs.cx/wp-content/uploads/2021/08/PR.jpg 386 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2021/06/img-AI-workplace-safety.webp 840 989 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-17 09:17:242021-11-11 17:38:05Activate edge AI to maximize manufacturing workplace safety
https://hgs.cx/wp-content/uploads/2021/05/data-analytics-mining-big.webp 313 470 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work
https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-11 15:14:382022-09-08 17:08:23Whitepaper | Speech analytics steers today’s true Voice of the Consumer
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https://hgs.cx/wp-content/uploads/2020/12/travel-hospitality.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-16 08:10:002021-11-11 17:36:03Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis https://hgs.cx/wp-content/uploads/2021/07/shutterstock_1576352020.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-13 11:04:002022-08-30 16:02:00Redefining recruitment paradigms with automated chatbots at HGS
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https://hgs.cx/wp-content/uploads/2021/05/Automation-Consistency.webp 667 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg 909 1496 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-23 10:29:002022-09-14 15:31:14Get a grip: Prevent slip-and-falls with AI-powered solutions
https://hgs.cx/wp-content/uploads/2021/06/AI-Workplace-safety-whitepaper-feature.png 671 770 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-06-22 15:07:002022-09-16 14:22:17Whitepaper | AI-enabled workplace safety solutions – Download now
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https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp 713 694 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
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https://hgs.cx/wp-content/uploads/2021/06/hgsnew-bloomberg.jpg 720 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
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https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp 466 908 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-09 16:31:392022-09-16 15:05:45Hinduja Global Solutions to create over 560 Northern Ireland jobs
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https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp 820 1278 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-27 12:54:002022-09-19 11:17:37Social media playbook: 7 steps to supercharge social customer care
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https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp 600 970 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-05-26 10:07:002022-09-15 11:07:42Bringing service to the client: Why a social contact center is essential for modern customer service
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https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp 562 893 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-14 12:20:102022-03-02 09:54:29HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
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https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg 522 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
https://hgs.cx/wp-content/uploads/2021/04/Tom-Jones-1.jpg 552 828 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-04-05 11:35:002021-11-11 17:20:38Using smart solutions to create low-effort, high-value tech support
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https://hgs.cx/wp-content/uploads/2021/04/Lauren-Kindzierski-presentation.jpg 528 812 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar-Broadcast1.webp 450 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
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https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.webp 1200 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-03-12 13:51:122022-03-02 10:06:25Improve agent work-at-home performance with 8 unconventional uses of speech analytics 0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-11 19:04:222022-09-15 15:42:18Boost CSAT, ESAT, retention, and savings with a Modern CX approach
https://hgs.cx/wp-content/uploads/2021/03/shutterstock_1967489755.webp 352 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
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https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-20 06:15:002022-03-01 12:10:422021 IAOP Global Outsourcing 100 Award
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https://hgs.cx/wp-content/uploads/2021/03/whitepaper_DevSecOps-feature.webp 465 536 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
https://hgs.cx/wp-content/uploads/2021/03/iStock-1263482590.webp 467 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-01 06:48:002021-11-11 17:08:14Top 5 customer experience trends of 2021
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https://hgs.cx/wp-content/uploads/2021/04/Yasim1_profile.jpg 372 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
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https://hgs.cx/wp-content/uploads/2021/01/D72FED22-003D-4B33-969D-2DF3BB933719.jpeg 911 1407 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
https://hgs.cx/wp-content/uploads/2021/04/iStock-1014974702-travel-booking-online.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-25 08:40:002021-11-11 17:03:56How self-service experience can reduce customer confusion and increase satisfaction
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https://hgs.cx/wp-content/uploads/2021/01/data-analytics-image.webp 485 838 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-11 19:07:142022-03-02 10:43:0610 creative ways to leverage advanced analytics
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https://hgs.cx/wp-content/uploads/2021/04/James-Job.jpg 454 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
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