Today’s contact centers are turning to AI and machine learning solutions to manage peak call volumes and allow workers to focus on those tasks that matter the most.

Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.

Donna Martin SVP Healthcare Business Developme…

Intelligent Content Processing is designed to help businesses improve compliance, risk management, operational efficiencies, and content processing through automation.

Donna Martin SVP Healthcare Business Developme…

In recent years, the healthcare industry has increasingly…

Donna Martin SVP Healthcare Business Developme…

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Many manufacturers are turning to artificial intelligence (AI) solutions to provide a more reliable way to not only identify, but mitigate workplace injuries such as slip-and-falls as they occur in real time.

As the COVID-19 pandemic intensified around the world in March…

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.

As brands transform and move to an increasingly digitally led…

HGS Digital is partnering with Twilio, the leading cloud…

Leading brands — especially online retail — are embracing hyper-personalization, or the use of data, to provide more targeted products, services, and content to consumers. Bots, beacon technology, visual search, customer data platforms, and more can help brands improve the CX.

Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.

U.S. hospitals lose $262 billion due to denied claims each year, representing 10% of the total claims paid. Unraveling the root cause of denials costs an average of $118 for each claim. Applying modern technology — such as analytics, automation, and artificial intelligence (AI) — can help to increase the number of clinical denials investigated, boost appeal effectiveness, and unearth root cause.

Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.

Today’s companies are constantly flooded with loads of valuable…

Work@Home allows for improved flexibility, employee satisfaction, and efficiency, but creative self-scheduling can take Work@Home’s potential to the next level. Microshifts, split shifts, and self-scheduling options bring clear advantages to the Work@Home contact center.

Health plans are all too familiar with the challenges of member…

Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.

Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.

Cognitive contact centers use artificial intelligence (AI) to…

Donna Martin SVP Healthcare Business Developme…

The blog explores how a headless CMS bridges the cross-channel…

A CIO's guide for choosing the right cloud services provider.…

If I was paid a £ for every time “reduce cost” was the answer…

By Graham Brown, Chief Sales and Marketing Officer, HGS Europe How…

With mobility now becoming an essential element of personal and…