Global Locations


Smarter customer experiences. Better business process optimization.

HGS USA Corporate Headquarters

4933 Lincoln Avenue
Lisle, IL 60532

HGS Digital Headquarters

651 West Washington Boulevard
Suite #206
Chicago, IL 60661

HGS Peoria (Route 150)

5515 West Route 150
Peoria, IL 61615

HGS Peoria (War Memorial)

1901 East War Memorial Drive
Peoria, IL 61614

HGS St. Louis

622 Emerson Road, Suite 150
St. Louis, MO 63141

HGS Austin

13501 Galleria Circle
Suite W-240
Austin, TX 78738

HGS El Paso (Rojas)

12120 Rojas Drive, Suite A
El Paso, TX 79936

HGS San Juan

1441 Roosevelt Avenue, Annex Building
San Juan, PR 00920

Latest news and insights

Agent collaboration
Contact center analytics
Customer Data Platform
Thought leaders HGS
Contact center skills
Contact centers are revenue centers
Multi-colored pixels are coming together to form the silhouette of a person
Customer experience goals
contact center agent training
Remote working agent productivity
image of a young woman looking at her smartphone
One of a group of 3 people points to his mobile phone to make a point about customer data platforms
ChatGPT image
Image of an older couple looking at their finances and feeling vulnerable
contact center automation
HGS brand graphic
HGS Everest Pledge
Omnichannel CX
Industries and verticals who can benefit from robotic process automation
Autonomous CX vs. CX Automation
Employee experience
Genesys logo
LeanOps Assessment
HGS Agent X - contact center solution
HGS brand graphic
I build for the future - Episode 1
Game-changing contact center solution
ISO Recertification
Improve contact center productivity
Data and analytics
gamification drives success in business
measuring productivity in contact centers
PoC to CoE with RPA implementation
Photo of Andrew Kokes
the right approach to business innovation
Employee attrition
Investing in employee growth
Brand reputation
Sri Ganesan photo
enhance CX through technology
graphic of a call center agent
Queen Elizabeth II 1926-2022
CXI Podcast theme icon
HGS Agent X - A seamless 360-degree CX
Photo of Virgil Wong
Chatbots: A customer experience relic
An internal checklist for RPA implementation
A definitive timeline for RPA implementation
HGS brand graphic
2018 Trend 2: 3 Ways Analytics Tools Drive CX Transformation
image of a person looking for travel information on his mobile phone
Piggy bank drowning in water
AI Breakthrough Award 2022
A smiling group at a desk holds onto a large cloud cutout illustrating cloud services
HGS brand graphic
Piggy bank needs rescue
Is your CX feeling the squeeze?
Image of a woman having car trouble by the roadside
Glass building with exterior steel structure
Chatbot connects different digital icons popping out of the tablet screen
Adult daughter giving mother a gift
metal structure of a building
A person is interacting with a ChatBot on his mobile phone.
Colleen McCann photo
Glass building aqua
Gartner logo
choose human or chatbot
Alexie and Ori
IAOP award 2022
beating the multi cloud blues
Cloud computing
HGS brand graphic
HGS outlook 2022 feature image
Execs In The Know Events
Keren Lynch Headshot
Remote Is on the Rise: Embracing Work-at-Home Jobs
CII Award
HGS brand graphic
Image of a wheelchair ramp
Tim Ash
Contact center analytics whitepaper feature image
Image of a family travelling with passports
Cloud Computing Excellence Award
CXI Podcast theme icon
Image of an abstract cloud shape over a city scape background
CIO personalization whitepaper feature image
Improve Customer Experience Using Marketing Automation
Graphic of personalization
Automation insight 1
Image of symbolic hand holding a gear to reprsent automation concept
Image of a customer making an online purchase on his phone
Intelligent Document Processing
Image of a two workers using a digital device to monitor workplace safety measures
Data Analytics graphic
Summer of CX
IAOP Excellence in Strategic Partnerships award
Image of the Biltmore Miami
The Four Seasons Hotel in Denver, CO
Smiling agent looking up
Image of the city of Miami
Image of CIO summits feature image
Image of an engineer control welding heavy automation with smart connection new technology in the future
Image of a worker in a safe workplace
Invest Northern Ireland and HGS
Bringing CX to Health Insurance
Image of a conference room
Image of a man having coffee while browsing social media
Image of a person loging in on his computer
Image of e-book 5-steps social strategy cover
icon of a circuit board shaped in a triangle to portrait the advancing in data transformation
Woman who needs a data center of excellence moves graphs and images around on a large glass screen
robot and human shaking hands
Image of a hand holding a smartphone and surfing social media
Image of symbolic hand holding a gear to reprsent automation concept
Image of Cloud Strategy whitepaper cover
woman in toothpaste aisle
Image of a young couple using smartphone on the street
Photo of Andrew Kokes
IAOP award 2021
HGS Bridgetowne Building
Image of a consulting team analyzing HR data
A group of individuals at a white board brainstorm about the need for a customer data platform
image analytics
2020 in review
woman using tablet
Image of creating social plan whitepaper cover
Image of a call center agent on call with a customer
Image of a person on a yacht holding a cell phone
automation in the enterprise
Image of a woman using her smart phone to perform self-service
Automation Anywhere Award
Young female call center agent answers customer inquiries on a laptop from home
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
Quadrant report cover
ECCCSA award Finalist
ECCCSA award Finalist
Image of a man looking at his phone
Image of a young woman interacting on social media with her mobile phone
Image of an abstract cloud shape over a city scape background
Impact Sourcing Champions logo
Image of a robot being configured
Image of a man workin his laptop and looking at his phone
Silver Stevie Award
Image of a customer expressing his satisfaction
Abstract composition of 3D dots in movements
Thumbnail image of social score report
ISG Index Booming 15 Sourcing Standout
Image of Everything you need to know about CDP cover
Evaluating retail CRM whitepaper cover image
Transforming Marketing whitepaper cover image
Image of a shopper with several shopping bags on her arks
Enterprise mobile strategy whitepaper cover image
Exceleence in Customer Service Award 2020
Cover image of eBook 10 steps to launch a Work-at-Home solution
Image of a person holding a phone and interacting on social media
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award
IAOP award 2020
a transportation truck on the road
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020
Image of a woman using mobile app for banking and transactions
Image of a group of people sitting on a long bench, each looking at his or her phone
Image of abstract digital waves
Image of a call center agent on call with a customer
Image of a man using a smartphone
HFS top 10 feature images
A young man analyzes data on a tablet as he stands behind a glass wall with reports and notes on it
Image of a group of people analyzing data
Data center with a wall of components: switches, storage systems, servers, routers, other devices
Image of a person on a yacht holding a cell phone
Image of a person holding a glass tablet with an abstract cloud symbol hovering about the tablet
Progress logo
2 women are stepping out of a retail outlet holding their shopping bags
image of a hand holding a smart phone

Join HGS

Grow with us. Let us help achieve your dreams.