HGS UK
Increase the value and quality of every customer interaction with the right blend of talent and technology – HGS Bots&Brains™.
In finding the perfect balance of people and technology, we can streamline operations, improve the bottom line, increase speed and responsiveness, and help your organisation become more competitive.
Using multiple channels to engage and seamlessly message across all touchpoints to maximise the CX
Transforming the CX through technology implementations and systems integrations that meet client needs now and in the future
Staying available and honest with clients – the tenets of a true partnership
To discuss whether onshore, work from home, hybrid, or offshore is right for your organisation, contact us
We are recognised as leaders
We are recognised as leaders
By combining automation, analytics, and artificial intelligence with high quality talent and experts on demand, we create frictionless digital experiences that solve business problems and improve customers’ lives across many industries.
Specialising in a technology-agnostic approach, our customer-first digital, data, and intelligent automation solutions help world-class brands to improve customer engagement, optimise operations, reduce costs, and increase revenue.
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-05 02:41:552023-09-06 11:01:53HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
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https://hgs.cx/wp-content/uploads/2023/09/cxointel.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 07:59:552023-09-01 11:34:41What are the benefits/disadvantages of outsourcing for businesses? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 04:14:592023-05-03 12:59:42Organisations must do more to support vulnerable customers during economic crises, says HGS
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https://hgs.cx/wp-content/uploads/2023/09/CCA.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-02 02:00:002023-09-01 11:34:51Employee wellbeing is top priority for firms in the battle for talent
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
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https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192023-08-23 06:59:12CX Technology for Supporting the UK’s Most Vulnerable Customers
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https://hgs.cx/wp-content/uploads/2023/01/racont.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232023-09-11 07:45:45How data and analytics are changing customer experience
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https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182023-09-01 11:39:24The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182023-08-23 07:39:33AI Take-aways from the Zendesk “CX Trends 2022” report
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https://hgs.cx/wp-content/uploads/2023/09/getout.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002023-09-11 08:13:16Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
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Connect with a strategic expert to learn how a partnership with HGS UK can help you exceed CX expectations and find the perfect balance of people and technology.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra
CIN: L92199MH1995PLC084610
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