HGS UK
Increase the value and quality of every customer interaction with the right blend of talent and technology – HGS Bots&Brains™.
In finding the perfect balance of people and technology, we can streamline operations, improve the bottom line, increase speed and responsiveness, and help your organisation become more competitive.
Using multiple channels to engage and seamlessly message across all touchpoints to maximise the CX
Transforming the CX through technology implementations and systems integrations that meet client needs now and in the future
Staying available and honest with clients – the tenets of a true partnership
To discuss whether onshore, work from home, hybrid, or offshore is right for your organisation, contact us
We are recognised as leaders
We are recognised as leaders
By combining automation, analytics, and artificial intelligence with high quality talent and experts on demand, we create frictionless digital experiences that solve business problems and improve customers’ lives across many industries.
Specialising in a technology-agnostic approach, our customer-first digital, data, and intelligent automation solutions help world-class brands to improve customer engagement, optimise operations, reduce costs, and increase revenue.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192022-12-19 08:33:41CX technology for supporting the UK’s most vulnerable customers
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg 800 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:30:322022-12-01 09:15:47Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
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https://hgs.cx/wp-content/uploads/2021/12/Data-and-analytices.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232022-12-19 14:42:53How data and analytics are changing customer experience
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512022-10-28 08:11:45Hola, Bonjour, Guten Tag…
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https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262022-10-18 17:45:45Maintaining customer relationships in a cost-of-living crisis
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https://hgs.cx/wp-content/uploads/2022/10/press-investing-in-employee-grwoth.webp 500 750 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182022-12-19 14:47:16The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182022-11-24 03:50:39AI take-aways from the Zendesk “CX Trends 2022” report
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002022-10-31 07:32:03Public sector customer service and the adoption of cloud technology
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Graham Brown https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Graham Brown2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012022-08-09 22:57:41Is your CX feeling the squeeze?
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-01-06 09:04:002022-12-15 12:58:52eBook | The top 10 customer experience trends of 2020 UK
Connect with a strategic expert to learn how a partnership with HGS UK can help you exceed CX expectations and find the perfect balance of people and technology.
