Global Locations

HGS UK

Smarter customer experiences. Better business process optimisation.

Latest news and insights

Is your CX feeling the squeeze?

Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat

HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction

Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services

Two employees shake hands with each other for achieving AWS competency status

HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective

eBook | The top 10 customer experience trends of 2020 UK

Delivering memorable experiences to customers across the UK

Ensuring reliability, security, and compliance, we are a trusted outsourcing partner to commercial and public sector organisations throughout the UK. We provide customer engagement and business process solutions across the entire consumer lifecycle through an ethos of transparency and alignment.

The UK Engagement Hub

HGS offers a hybrid operating model balancing the benefits of working at home and at the office. Using a cloud infrastructure for security and consistency, we engage employees, delight customers, and provide exceptional customer experiences.

Competence

We know how to be successful! Optimised resourcing, a quality focus and continual drive for improvement, and success factors set for each individual ensure accountability and great performance.

Character

Honest, responsible, and engaged.

Strong communication and relationship building ensures the customer, and our clients are at the heart of our decision making and investments to deliver high CSAT.

Care

Our clients tell us we are a people focused business. With wellbeing and development at the heart of what we do, our people stay with us for the long-term becoming experts and leaders.

Creative

We are ready for the future and have embraced a new way of working with Cloud for scale, security, and value, Workcloud (in office, work@home and hybrid) for talent, flexibility and resilience, Engagement hubs for wellbeing and togetherness and digital, end to end, for channels, bots and self-serve.

Competitive

As industry innovators, we are committed to next generation CX. Our unique balance of technology and people deliver the right mix for CX success. An established UK business we are part of a global network opening offshore and nearshore delivery opportunities for great talent at a lower price point.

Why we are the right business transformation partner

Our hybrid workforce model, enables us to grow with our clients and help them along the customer experience transformation journey, creating value through innovation.