Global Locations
HGS UK
Smarter customer experiences. Better business process optimisation.
Ensuring reliability, security, and compliance, we are a trusted outsourcing partner to commercial and public sector organisations throughout the UK. We provide customer engagement and business process solutions across the entire consumer lifecycle through an ethos of transparency and alignment.
HGS offers a hybrid operating model balancing the benefits of working at home and at the office. Using a cloud infrastructure for security and consistency, we engage employees, delight customers, and provide exceptional customer experiences.
Competence
We know how to be successful! Optimised resourcing, a quality focus and continual drive for improvement, and success factors set for each individual ensure accountability and great performance.
Character
Honest, responsible, and engaged.
Strong communication and relationship building ensures the customer, and our clients are at the heart of our decision making and investments to deliver high CSAT.
Care
Our clients tell us we are a people focused business. With wellbeing and development at the heart of what we do, our people stay with us for the long-term becoming experts and leaders.
Creative
We are ready for the future and have embraced a new way of working with Cloud for scale, security, and value, Workcloud (in office, work@home and hybrid) for talent, flexibility and resilience, Engagement hubs for wellbeing and togetherness and digital, end to end, for channels, bots and self-serve.
Competitive
As industry innovators, we are committed to next generation CX. Our unique balance of technology and people deliver the right mix for CX success. An established UK business we are part of a global network opening offshore and nearshore delivery opportunities for great talent at a lower price point.
Our hybrid workforce model, enables us to grow with our clients and help them along the customer experience transformation journey, creating value through innovation.
Our client longevity proves we have a passion for putting the consumer first.
Getting the basics right is critical to earning our partners’ trust and driving results. Consistently.
We’re problem solvers at heart which is why solutions is in our name. We let our results speaks for themselves.
Our #1 priority is to create value for our clients through innovation … and our vision statement proves it.