Smarter customer experiences | UK

Better business process optimisation

HGS UK Production Area

The UK Engagement Hub

HGS offers a hybrid operating model balancing the benefits of working at home and at the office. Using a cloud infrastructure for security and consistency, we engage employees, delight customers, and provide exceptional customer experiences.

HGS London

UK Vantage London
Great West Road
Brentford  TW8 9AG

HGS Liverpool

Tithebarn House
No.1 Tithebarn Street
Liverpool  L2 2NZ

HGS Preston

1st Floor, Tulketh Mill, Balcarres Road
Preston   PR2 2DY

HGS Selkirk

Claridge Mill
North Riverside Industrial Estate
Level Crossing Rd
Selkirk  TD7 5EQ

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Optimise your resources as an automated enterprise

Ensuring reliability, security, and compliance, HGS is a trusted and approved Crown Commercial Services (CCS) G-Cloud 12 Framework supplier of cloud, digital workforce, and intelligent automation. Through the digital marketplace, public sector customers can find and purchase cloud-based computing services such as hosting, software, and cloud support.

Cloud Software

Our automated digital workforce solutions for intelligent and cognitive automation

Cloud Support

Our managed services for RPA, chatbot, intelligent and cognitive automation:

Our setup migration service for RPA, chatbot, intelligent and cognitive automation:

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UK policies, compliance, and reports

Latest news and insights

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Customization for your customers: 5 hyper-personalization trends for 2021

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Boost CSAT, ESAT, retention, and savings with a Modern CX approach

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For better RCM, prioritize people and track with technology

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Preventing and appealing clinical denials with analytics, automation, and AI

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Become a better business detective with image analytics

Everyone knows that a picture is worth a thousand words. Computers…
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COVID-19 and healthcare: 3 areas of market focus

From delayed or avoided healthcare procedures to lost insurance…
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HGS’s 2020 highlights: Achievement amidst adversity

In 2020, the COVID-19 world health crisis impacted nearly every…
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10 creative ways to leverage advanced analytics

Today’s companies are constantly flooded with loads of valuable…
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A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, HGS has trusted the…
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Turn Work@Home into on-demand with agent self-scheduling

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Preparing for the post-pandemic rise of digital nomadism

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Who owns automation in the enterprise?

If we look at the CEO mandate in most annual reports, there is…
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HGS focuses on giving during holiday season

“If you want to go fast, go alone. If you want to go far, go…

Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
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Accelerating AI during COVID: Getting more bang from your bots

Read our latest blog to understand how Artificial Intelligence…
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7 topics to include in your playbook for award-winning social customer care

Read our latest blog to know the seven key topics to include…
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Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…
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Headless CMS bridges the cross-channel chasm

The blog explores how a headless CMS bridges the cross-channel…
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Best-in-Class Social Media Customer Care: What Our Experts Want You to Know

Are you harnessing the benefits of your social media customer…
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Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

If I was paid a £ for every time “reduce cost” was the answer…
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Why leverage cloud and how to get rolling

To keep up with the demands of organizations’ ever-changing…

Can Companies Continue To Price Services Using FTE and Headcount?

By Graham Brown, Chief Sales and Marketing Officer, HGS…
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What is hyper-personalization?

Hyper-Personalizations is the marketer’s agenda in 2018. Hyper-Personalization…
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9 Steps to defining an enterprise mobile strategy

With mobility now becoming an essential element of personal and…

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