HGS UK

Exceed customer expectations every time

Increase the value and quality of every customer interaction with the right blend of talent and technology – HGS Bots&Brains™.

Deliver a higher quality customer experience (CX) and increase NPS® and CSAT
Lower costs through AHT and cost per contact reductions
Add revenue by improving conversions and Customer Lifetime Value (CLV)

UK
Public Sector Support

Support the needs of citizens
as they evolve

UK
Utilities Support

Increase responsiveness
and empathy

UK
Retail Support

Develop an experience for a
more discerning consumer

What our clients say

★ ★ ★ ★ ★

“Strong communication and relationship building ensures the customer and client is the heart of their decision making and investments which is really delivering CSAT.”

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– Gartner Peers Insight

“We are incredibly proud that DBS has been recognised as the highest-rated public sector organisation for customer satisfaction in the UK.

“The result demonstrates the organisation’s strong commitment to providing high quality services and the dedication and hard work of DBS staff.”

– Eric Robinson, CEO of DBS

“Our partnership continues to be strong, with the HGS team working in collaboration with us…we would not hesitate to recommend HGS as an outsourcing partner.”

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– Head of Outsourcing at Fujitsu

“We chose HGS because we are a hugely people focused business – employees and customers, and HGS matched this.

“we found that other outsourcers are more tactical and less about people.”

– Coffee House

As true partners, we’re growing and evolving right alongside our clients

100+

UK CLIENTS SUPPORTED

150+ SOLUTIONS

OFFERED AT SCALE

60%

OF CLIENTS HAVE BEEN
WITH HGS FOR 10+ YEARS

3000+

EMPLOYEES IN THE UK

90%

OF STAFF WORKING FROM HOME

2035 NET ZERO GOAL

WITH CSR AND ESG
GOVERNANCE

We are well established and well versed in the needs of the UK market

Leading the pack
We have over 30 years of experience in delivering quality customer service in the UK.
Customer experience (CX) is in our blood
We work with private sector and government organisations to drive an enhanced CX and support digital transformation.
People first, always
Whether it’s your customers or our agents, people are at the heart of everything we do.
Committed to a CX culture
Our approach is about winning together – with our people, our clients, and your customers.

We deliver high quality conversations

…In the customer channel of choice

Using multiple channels to engage and seamlessly message across all touchpoints to maximise the CX

…While future-proofing with digital transformation

Transforming the CX through technology implementations and systems integrations that meet client needs now and in the future

…Underpinned by a collaborative partnership

Staying available and honest with clients – the tenets of a true partnership

To discuss whether onshore, work from home, hybrid, or offshore is right for your organisation, contact us

We are recognised as leaders

View more awards

We are recognised as leaders

View more awards

Customer-first digital

We combine deep domain expertise with advanced technologies

By combining automation, analytics, and artificial intelligence with high quality talent and experts on demand, we create frictionless digital experiences that solve business problems and improve customers’ lives across many industries.

Specialising in a technology-agnostic approach, our customer-first digital, data, and intelligent automation solutions help world-class brands to improve customer engagement, optimise operations, reduce costs, and increase revenue.

UK Regulator Achieves High Quality and CSAT With a New Operating Model

Nurturing Customers for Life for a Market-Leading, UK Animal Health and Food Company

Deepening Brand Loyalty for the World’s Leading Coffeehouse Chain

We are ready to exceed CX expectations and build your business for the future

Speak to a CX expert

We have hybrid work options to create enhanced
employment and engagement opportunities

Access talent from across the UK and beyond, scale quickly, and improve agent retention with
Work@Home and brick-and-mortar delivery options.

We have hybrid work options to create enhanced employment and engagement opportunities

Access talent from across the UK and beyond, scale quickly, and improve agent retention with Work@Home and brick-and-mortar delivery options.

LONDON

UK Vantage London
Great West Road
Brentford TW8 9AG

LIVERPOOL

Tithebarn House
No.1 Tithebarn Street
Liverpool L2 2NZ

PRESTON

First floor Building D
West Strand Business Park
West Strand
Preston, PR1 8UY

SELKIRK

Claridge Mill
North Riverside Industrial Estate
Level Crossing Road
Selkirk TD7 5EQ

BELFAST

3rd Fl, Adelaide Exchange
Adelaide Street
Belfast, BT2 8GD

Join HGS UK

Grow with us. Let us help achieve your dreams.

Careers

Latest UK news and insights

HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction

Build your business for the future

Connect with a strategic expert to learn how a partnership with HGS UK can help you exceed CX expectations and find the perfect balance of people and technology.

HGS UK on LinkedIn Speak to an expert

Exceed customer expectations every time

UK Public Sector Support

UK Utilities Support

UK Retail Support

What our clients say

★ ★ ★ ★ ★

As true partners, we’re growing and evolving right alongside our clients

We are well established and well versed in the needs of the UK market

We deliver high quality conversations

…In the customer channel of choice

…While future-proofing with digital transformation

…Underpinned by a collaborative partnership

Customer-first digital

We combine deep domain expertise with advanced technologies

We are ready to exceed CX expectations and build your business for the future

We have hybrid work options to create enhanced employment and engagement opportunities

We have hybrid work options to create enhanced employment and engagement opportunities

LONDON

LIVERPOOL

PRESTON

SELKIRK

BELFAST

Join HGS UK

Latest UK news and insights

Build your business for the future

UK compliance

Global locations

UK
Public Sector Support

UK
Utilities Support

UK
Retail Support

We have hybrid work options to create enhanced
employment and engagement opportunities