HGS UK

Exceed customer expectations every time


Increase the value and quality of every customer interaction with the right blend of talent and technology – HGS Bots&Brains™.

  • Deliver a higher quality customer experience (CX) and increase NPS® and CSAT
  • Lower costs through AHT and cost per contact reductions
  • Add revenue by improving conversions and Customer Lifetime Value (CLV)

Speak to a CX expert

We are a contact centre and digital transformation leader focused on building your business for the future

In finding the perfect balance of people and technology, we can streamline operations, improve the bottom line, increase speed and responsiveness, and help your organisation become more competitive.

What our clients say

★ ★ ★ ★ ★

ChatBubbles

“HGS anticipates our needs, manages the business efficiently, and has a passion for the brand.

“This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”

– Global restaurant brand

“I appreciate the proactive and matured support that HGS is extending to us even under the pandemic conditions and with work-from-home arrangements.

“Thank you to each of the team members for their commitment to our support and deliverables. Kudos to their customer-centric mindset.”

– Distribution and supply chain solutions provider

“Our partnership continues to be strong, with the HGS team working in collaboration with us.

“We would not hesitate to recommend HGS as an outsourcing partner.”

– Head of outsourcing

“Thank you for putting forth the efforts to maintain such high quality.

“HGS has exceeded our expectations, and we look forward to our continued partnership.”

– Director of services center operations

As true partners, we’re growing and evolving right alongside our clients

100+

UK CLIENTS SUPPORTED

150+ SOLUTIONS

OFFERED AT SCALE

60%

OF CLIENTS HAVE BEEN
WITH HGS FOR 10+ YEARS

3000+

EMPLOYEES IN THE UK

90%

OF STAFF WORKING FROM HOME

2035 NET ZERO GOAL

WITH CSR AND ESG
GOVERNANCE

We are well established and well versed in the needs of the UK market

  • Leading the pack
    We have over 30 years of experience in delivering quality customer service in the UK.
  • Customer experience (CX) is in our blood
    We work with private sector and government organisations to drive an enhanced CX and support digital transformation.
  • People first, always
    Whether it’s your customers or our agents, people are at the heart of everything we do.
  • Committed to a CX culture
    Our approach is about winning together – with our people, our clients, and your customers.

We deliver high quality conversations

…In the customer channel of choice

Using multiple channels to engage and seamlessly message across all touchpoints to maximise the CX

…While future-proofing with digital transformation

Transforming the CX through technology implementations and systems integrations that meet client needs now and in the future

…Underpinned by a collaborative partnership

Staying available and honest with clients – the tenets of a true partnership

We are recognised as leaders

View more awards

We are recognised as leaders

View more awards

Awards white

Customer-first digital

We combine deep domain expertise with advanced technologies

By combining automation, analytics, and artificial intelligence with high quality talent and experts on demand, we create frictionless digital experiences that solve business problems and improve customers’ lives across many industries.

Specialising in a technology-agnostic approach, our customer-first digital, data, and intelligent automation solutions help world-class brands to improve customer engagement, optimise operations, reduce costs, and increase revenue.

We are ready to exceed CX expectations and build your business for the future

We have hybrid work options to create enhanced
employment and engagement opportunities


Access talent from across the UK and beyond, scale quickly, and improve agent retention with
Work@Home and brick-and-mortar delivery options.

We have hybrid work options to create enhanced employment and engagement opportunities


Access talent from across the UK and beyond, scale quickly, and improve agent retention with Work@Home and brick-and-mortar delivery options.

LONDON

UK Vantage London
Great West Road
Brentford  TW8 9AG

LIVERPOOL

Tithebarn House
No.1 Tithebarn Street
Liverpool  L2 2NZ

PRESTON

1st Fl, Tulketh Mill
Balcarres Road
Ashton-on-Ribble
Preston   PR2 2DY

SELKIRK

Claridge Mill
North Riverside Industrial Estate
Level Crossing Road
Selkirk  TD7 5EQ

BELFAST

3rd Fl, Adelaide Exchange
Adelaide Street
Belfast, BT2 8GD

Join HGS UK


Grow with us. Let us help achieve your dreams.

Careers

Latest UK news and insights

Queen Elizabeth II 1926-2022
Piggy bank drowning in water
A smiling group at a desk holds onto a large cloud cutout illustrating cloud services
Piggy bank needs rescue
Is your CX feeling the squeeze?
Colleen McCann photo
HGS_2020_CX_Trends_UK

Build your business for the future


Connect with a strategic expert to learn how a partnership with HGS UK can help you exceed CX expectations and find the perfect balance of people and technology.

Speak to an expert

HGS