Global Locations


Smarter customer experiences. Better business process optimisation.

Latest news and insights

Is your CX feeling the squeeze?

Delivering memorable experiences to customers across the UK

Ensuring reliability, security, and compliance, we are a trusted outsourcing partner to commercial and public sector organisations throughout the UK. We provide customer engagement and business process solutions across the entire consumer lifecycle through an ethos of transparency and alignment.

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We know how to be successful! Optimised resourcing, a quality focus and continual drive for improvement, and success factors set for each individual ensure accountability and great performance.

Honest, responsible, and engaged.

Strong communication and relationship building ensures the customer, and our clients are at the heart of our decision making and investments to deliver high CSAT.

Our clients tell us we are a people focused business. With wellbeing and development at the heart of what we do, our people stay with us for the long-term becoming experts and leaders.

We are ready for the future and have embraced a new way of working with Cloud for scale, security, and value, Workcloud (in office, work@home and hybrid) for talent, flexibility and resilience, Engagement hubs for wellbeing and togetherness and digital, end to end, for channels, bots and self-serve.

As industry innovators, we are committed to next generation CX. Our unique balance of technology and people deliver the right mix for CX success. An established UK business we are part of a global network opening offshore and nearshore delivery opportunities for great talent at a lower price point.

Why we are the right business transformation partner

Our hybrid workforce model, enables us to grow with our clients and help them along the customer experience transformation journey, creating value through innovation.

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Customer first

Our client longevity proves we have a passion for putting the consumer first.

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Brilliant Execution

Getting the basics right is critical to earning our partners’ trust and driving results. Consistently.

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Deep domain expertise

We’re problem solvers at heart which is why solutions is in our name. We let our results speaks for themselves.

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Intelligent innovation

Our #1 priority is to create value for our clients through innovation … and our vision statement proves it.

Our UK locations

HGS London

UK Vantage London
Great West Road
Brentford  TW8 9AG

HGS Liverpool

Tithebarn House
No.1 Tithebarn Street
Liverpool  L2 2NZ

HGS Preston

1st Floor, Tulketh Mill, Balcarres Road
Preston   PR2 2DY

HGS Selkirk

Claridge Mill
North Riverside Industrial Estate
Level Crossing Road
Selkirk  TD7 5EQ

HGS Belfast

3rd Floor, Adelaide Exchange,
Adelaide Street,
Belfast, BT2 8GD

HGS UK success stories

Join HGS

Grow with us. Let us help achieve your dreams.

Latest news and insights

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A definitive timeline for RPA implementation
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