Global Locations
HGS UK
Smarter customer experiences. Better business process optimisation.
Latest news and insights
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-04-29 10:59:23HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-04-29 10:59:26Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-04-29 12:33:35HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
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Ensuring reliability, security, and compliance, we are a trusted outsourcing partner to commercial and public sector organisations throughout the UK. We provide customer engagement and business process solutions across the entire consumer lifecycle through an ethos of transparency and alignment.
The UK Engagement Hub
HGS offers a hybrid operating model balancing the benefits of working at home and at the office. Using a cloud infrastructure for security and consistency, we engage employees, delight customers, and provide exceptional customer experiences.
Competence
We know how to be successful! Optimised resourcing, a quality focus and continual drive for improvement, and success factors set for each individual ensure accountability and great performance.
Character
Honest, responsible, and engaged.
Strong communication and relationship building ensures the customer, and our clients are at the heart of our decision making and investments to deliver high CSAT.
Care
Our clients tell us we are a people focused business. With wellbeing and development at the heart of what we do, our people stay with us for the long-term becoming experts and leaders.
Creative
We are ready for the future and have embraced a new way of working with Cloud for scale, security, and value, Workcloud (in office, work@home and hybrid) for talent, flexibility and resilience, Engagement hubs for wellbeing and togetherness and digital, end to end, for channels, bots and self-serve.
Competitive
As industry innovators, we are committed to next generation CX. Our unique balance of technology and people deliver the right mix for CX success. An established UK business we are part of a global network opening offshore and nearshore delivery opportunities for great talent at a lower price point.
Why we are the right business transformation partner
Our hybrid workforce model, enables us to grow with our clients and help them along the customer experience transformation journey, creating value through innovation.
Customer first
Our client longevity proves we have a passion for putting the consumer first.
Brilliant Execution
Getting the basics right is critical to earning our partners’ trust and driving results. Consistently.
Deep domain expertise
We’re problem solvers at heart which is why solutions is in our name. We let our results speaks for themselves.
Intelligent innovation
Our #1 priority is to create value for our clients through innovation … and our vision statement proves it.
UK policies, compliance, and reports
HGS UK success stories
Latest news and insights
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https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362022-08-11 09:38:5118th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442022-08-11 06:25:52Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482022-08-16 02:32:26An internal checklist for RPA implementation
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552022-08-11 06:10:14CXFO Industry Council Retail Roundtable
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-07-28 10:48:282022 Communications Solutions Products of the Year
Public sector customer service and the adoption of cloud technology
Is your CX feeling the squeeze?
Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO