Global Locations
HGS UK
Smarter customer experiences. Better business process optimization.
The UK Engagement Hub
HGS offers a hybrid operating model balancing the benefits of working at home and at the office. Using a cloud infrastructure for security and consistency, we engage employees, delight customers, and provide exceptional customer experiences.
London
HGS London
UK Vantage London
Great West Road
Brentford TW8 9AG
0203-747-1423
Liverpool
HGS Liverpool
Tithebarn House
No.1 Tithebarn Street
Liverpool L2 2NZ
0203-747-1423
Preston
HGS Preston
1st Floor, Tulketh Mill, Balcarres Road
Ashton-on-Ribble
Preston PR2 2DY
0203-747-1423
Selkirk
HGS Selkirk
Claridge Mill
North Riverside Industrial Estate
Level Crossing Road
Selkirk TD7 5EQ
0203-747-1423
Optimise your resources as an automated enterprise
Ensuring reliability, security, and compliance, HGS is a trusted and approved Crown Commercial Services (CCS) G-Cloud 12 Framework supplier of cloud, digital workforce, and intelligent automation. Through the digital marketplace, public sector customers can find and purchase cloud-based computing services such as hosting, software, and cloud support.
Cloud Software
Our automated digital workforce solutions for intelligent and cognitive automation
Cloud Support
Our managed services for RPA, chatbot, intelligent, and cognitive automation:
Our setup migration service for RPA, chatbot, intelligent, and cognitive automation:
Selected awards
Latest news and insights
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Kimberly Dou2021-07-30 09:51:172021-07-30 14:28:55Webinar | Social determinants of health: Your questions answered
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Kimberly Dou2021-07-29 12:19:552021-07-30 14:57:12Event | Special needs plan alliance fall forum
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Kimberly Dou2021-07-29 10:46:232021-07-30 15:31:32Event | Customer Contact West
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Kimberly Dou2021-07-28 16:29:082021-07-30 15:15:40Event | California Association of Health Plans annual conference
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Kimberly Dou2021-07-28 14:16:522021-07-30 15:09:03Event | CIO Digital Summit – Capitalizing on new influence
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Kimberly Dou2021-07-27 17:02:252021-07-30 14:59:37Event | Execs in the Know Customer Response Summit
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Kimberly Dou2021-07-23 10:39:592021-07-30 08:12:25Report | Recover lost revenue
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Kimberly Dou2021-07-21 14:33:292021-07-30 08:12:46Event | Texas Association of Health Plans
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Krishna Kumar2021-07-13 11:04:002021-07-30 08:12:58Redefining Recruitment Paradigms With Automated Chatbots At HGS
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Page Inman2021-07-09 05:00:002021-07-13 16:43:57The future of work: 5 key insights from CX industry experts
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Krishna Kumar2021-06-24 07:48:002021-07-30 08:13:20Role of change management in automation
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Nancy Pekala2021-06-23 10:29:002021-07-30 08:13:32Get a grip: Prevent slip-and-falls with AI-powered solutions
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Kimberly Dou2021-06-22 15:07:002021-07-30 08:13:40White Paper | AI-enabled workplace safety solutions – Download Now
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Krishna Kumar2021-06-22 07:23:272021-07-28 16:50:36HGS announces Q4 and full-year results for FY2021
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Krishna Kumar2021-05-04 01:47:002021-07-30 08:15:58HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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Kimberly Dou2021-05-01 10:06:002021-07-30 08:16:14eBook | 5 tips to successfully manage your social media strategy
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Krishna Kumar2021-04-06 04:50:002021-07-30 08:23:50HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable
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Virgil Wong2021-04-05 11:35:002021-06-17 09:40:49Using smart solutions to create low-effort, high-value tech support
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Virgil Wong2021-03-31 19:17:222021-07-30 08:24:0510 factors in selecting an automation partner
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Virgil Wong2021-03-30 14:56:002021-07-30 08:24:17Contact center infrastructure: It’s time to assess your tools and technology
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Kimberly Dou2021-03-23 14:58:002021-07-30 08:24:37White Paper | Beyond measure: Making social care count
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Krishna Kumar2021-03-08 04:38:002021-07-27 08:48:35‘Choose to challenge’ to make life happen!
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Krishna Kumar2021-03-05 06:05:002021-07-30 08:25:25HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
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Krishna Kumar2021-02-24 08:34:002021-07-01 12:22:56Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
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Kimberly Dou2021-02-12 19:40:142021-07-30 08:26:00HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Krishna Kumar
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Krishna Kumar2021-02-02 08:31:002021-06-16 15:14:25When furloughs are on the table: 6 strategies to put your employees first
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Virgil Wong2021-02-01 17:06:512021-07-30 08:31:46Preventing and appealing clinical denials with analytics, automation, and AI
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Krishna Kumar2021-02-01 06:48:002021-06-16 14:21:04Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-06-15 17:47:57Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-07-30 08:26:53Four digital technologies that will transform the customer experience
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Virgil Wong2021-01-25 22:07:352021-05-28 17:05:20Ready to modernize your contact center? Assess trends with care
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Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
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Krishna Kumar2021-01-25 08:40:002021-06-15 14:58:07How self-service experience can reduce customer confusion and increase satisfaction
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Virgil Wong2021-01-20 19:46:542021-07-30 08:30:15COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-01-13 08:58:002021-07-30 08:27:19Three digitized ways to improve the member experience
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Virgil Wong2021-01-12 17:56:582021-05-31 12:55:52HGS’s 2020 highlights: Achievement amidst adversity
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Virgil Wong2021-01-11 19:07:142021-07-30 08:27:3010 creative ways to leverage advanced analytics
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Kimberly Dou
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Kimberly Dou2021-01-07 15:22:002021-07-30 08:27:38White Paper | DevSecOps: Building secure enterprise applications, at speed
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Virgil Wong2021-01-06 22:07:382021-07-30 08:27:45A COVID-19 update from our company’s consulting physician
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Krishna Kumar2021-01-05 09:05:002021-07-30 13:27:49Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Krishna Kumar2021-01-04 09:23:002021-06-15 14:08:01Candidates will have to hone their digital capabilities
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Kimberly Dou
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Kimberly Dou2020-12-28 17:26:002021-07-30 03:48:09White Paper | Creating an effective social media crisis plan
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Krishna Kumar2020-12-28 08:49:002021-07-29 15:00:26HGS is on board as one of Valuable 500 companies!
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Virgil Wong
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Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
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Virgil Wong2020-12-21 20:45:142021-05-28 16:46:59Preparing for the post-pandemic rise of digital nomadism
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Kimberly Dou
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Kimberly Dou2020-12-16 16:09:002021-07-30 02:56:15Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar2020-12-10 09:06:002021-07-30 13:28:13HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Virgil Wong2020-12-08 22:39:252021-07-28 16:17:52Who owns automation in the enterprise?
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Krishna Kumar2020-12-08 02:53:002021-06-15 02:14:30HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
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Virgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
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Virgil Wong2020-11-25 00:33:002021-07-29 15:35:50Member experience: Never a better time for digital enablement
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Michelle Caddey Maclean2020-11-03 17:09:002021-07-27 12:33:22Automation Anywhere IMEA Partner Award
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Virgil Wong
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Virgil Wong2020-11-02 22:00:182021-05-31 14:00:15A self-sufficient staff: 5 tips for recruiting work-at-home employees
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Michelle Caddey Maclean2020-10-21 17:28:002021-07-27 12:44:122020 TMC CX Innovation Award
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Virgil Wong2020-10-16 21:01:002021-06-22 21:31:50The Cloud Computing Excellence Award
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Michelle Caddey Maclean2020-10-15 17:32:002021-07-27 12:50:36Female Executive of the Year – Business Services 2020
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Michelle Caddey Maclean2020-10-15 15:01:002021-07-27 12:10:042020 Golden Bridge Business and Innovation Award
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Krishna Kumar
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Krishna Kumar2020-10-08 03:34:002021-07-29 14:30:31HGS launches new contact center analytics platform
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Michelle Caddey Maclean2020-10-03 17:18:002021-07-27 12:57:43Best Large Customer Service Team 2020 (Finalist)
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Michelle Caddey Maclean2020-10-01 15:22:002021-07-27 12:48:09Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
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Krishna Kumar2020-10-01 03:45:002021-07-29 14:36:17HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Kimberly Dou
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Kimberly Dou2020-09-29 11:26:002021-07-30 03:57:27Webinar | Modernizing apps using AWS cloud databases
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Kimberly Dou2020-09-25 14:17:002021-07-30 03:49:16White Paper | Effectively managing the volume of social media activity
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Krishna Kumar2020-09-23 04:51:002021-07-28 16:30:54Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar2020-09-10 03:54:002021-07-29 14:50:43Business Process Management industry gets a boost during COVID-19
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Krishna Kumar2020-08-27 04:06:002021-07-28 16:48:44Everest Group identifies HGS as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Kimberly Dou2020-08-24 14:08:002021-07-13 23:32:46White Paper | Using AI to improve the contact center customer experience
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Krishna Kumar2020-08-24 04:38:002021-06-15 02:15:39HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-07-28 16:28:35HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar2020-08-17 05:16:002021-07-28 16:44:16HGS Digital executes reseller agreement with Adobe
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Michelle Caddey Maclean2020-07-15 14:47:002021-07-27 11:57:192020 IAOP Global Impact Sourcing Award
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Virgil Wong2020-07-10 15:37:512021-06-09 17:04:534 ways that healthcare systems can manage denied claims
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Kimberly Dou2020-07-08 18:13:002021-07-30 03:57:54Webinar | Leveraging Bots&Brain™ for the new normal
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Kimberly Dou2020-06-25 12:30:002021-07-30 03:58:17Webinar | Award-Winning Social Media Strategies for the CX Generation
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Michelle Caddey Maclean2020-06-22 17:49:002021-07-27 12:59:39Stevie Customer Service Team of the Year 2020
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Kimberly Dou
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Kimberly Dou2020-06-19 16:32:002021-07-30 03:58:53Webinar | Measuring the voice of your customer in an AI-driven world
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Virgil Wong2020-06-19 14:46:282021-06-09 17:06:33Healthcare customer engagement: Charting an empathetic experience
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Virgil Wong2020-06-18 01:19:252021-05-31 14:35:17Accelerating AI during COVID: Getting more bang from your bots
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Kimberly Dou2020-06-17 10:02:002021-07-19 06:15:42White Paper | Get your social score
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Michelle Caddey Maclean2020-05-30 11:32:002021-07-27 14:49:37ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
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Kimberly Dou
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Kimberly Dou2020-05-29 17:45:002021-07-30 03:54:26White Paper | Everything you need to know about CDPs guide
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Kimberly Dou2020-05-29 15:53:002021-07-30 03:49:50White Paper | Using customer data platforms: a guide to successful data-driven, hyper-personalized marketing
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Michelle Caddey Maclean2020-05-29 10:39:002021-07-30 03:50:48White paper | A must-read guide: selecting a retail CRM system
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Michelle Caddey Maclean2020-05-28 16:21:002021-07-30 03:54:55White Paper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
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Kimberly Dou2020-05-28 15:51:002021-07-30 03:52:45White Paper | A comprehensive guide to evaluating customer data platforms (CDPs)
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Kimberly Dou2020-05-28 15:13:002021-07-30 03:53:19White Paper | Transforming the marketing department for the digital age
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Michelle Caddey Maclean2020-05-28 15:03:002021-07-30 03:55:25White Paper | Machine learning 101 for savvy retail marketers
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Michelle Caddey Maclean2020-05-28 10:45:002021-07-30 03:53:54White Paper | A look at disaster recovery and the viability of a cloud-based solution
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Kimberly Dou2020-05-27 16:41:002021-07-30 03:52:16White Paper | How to create an enterprise mobile strategy
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Kimberly Dou2020-05-27 14:15:002021-07-30 03:51:48White Paper | Cybersecurity threats to enterprises: surviving the rise of cybercrime
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Michelle Caddey Maclean2020-05-04 10:25:002021-07-27 14:32:01Outsource Partner of the Year Award BI Group
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Kimberly Dou2020-04-07 12:49:002021-07-30 03:59:20Webinar | Steps To Navigate Social Media During a Crisis
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Michelle Caddey Maclean2020-03-23 15:41:002021-07-27 16:07:04Diversity Impact – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:35:002021-07-27 16:05:39Best Workplace Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:22:002021-07-27 16:01:01Best Employee Relations Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:11:002021-07-27 15:56:01Best Use of Social Media – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-02-29 11:55:002021-07-23 16:19:25IAOP 2020 Excellence in Strategic Partnerships
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Michelle Caddey Maclean2020-02-28 17:16:002021-07-27 16:02:112020 Training Top 125
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Michelle Caddey Maclean2020-02-08 12:30:002021-07-27 15:50:432020 IAOP Global Outsourcing 100 Award
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Virgil Wong
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Virgil Wong2020-02-05 11:10:082021-07-29 15:43:59Cognitive contact center: Using AI to improve the customer experience
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