Global Locations

HGS Philippines

Smarter customer experiences. Better business process optimization.

Pushkar Misra

Pushkar Misra

“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”

— Pushkar Misra, President & CEO, HGS Philippines

HGS Philippines Successes, 2020-2021

Ready. Resourceful. Resilient.

69 NPS scores for BPO clients
69 NPS score for
BPO clients

64 percent of leadership promoted internally
64% of leadership
promoted internally

more than 10,000 team members
10,000+ team members
strong

90 percent of staff moved into work at home model
90% of staff moved to
work-at-home model

less than 2 percent of voluntary attrition
<2% voluntary attrition

Merit increases issued
Merit increases
issued

internal promotions given
Internal promotions given

Performance bonuses awarded
Performance bonuses awarded

Icon of jobs
No layoffs due to pandemic

“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”

— Customer Care Director, Global Electronics Client

Solutions that offer peace of mind in moments of crisis

Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program here, and contact us below for a free consultation.

Connect with our experts >

Our locations

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We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.

HGS Bridgetowne ZETA Tower

11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Bridgetowne GIGA Tower

Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Aeon Northgate Alabang

7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Filinvest One Northgate Alabang

Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Plaza E Northgate Alabang

7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Ayala Techno Hub

Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS SM Strata

17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

Experience HGS Bridgetowne

Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our Bridgetowne site in Manila.

Reserve your virtual tour today

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TMC CX Innovation Award 2020

2020 TMC CX Innovation Award

Cloud Computing Excellence Award

The Cloud Computing Excellence Award

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2020 World HRD Congress Award

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2020 World HRD Congress Award

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2020 World HRD Congress Award

Best Employee Relations Practices – 2020 World HRD Congress and Awards

2020 World HRD Congress Award

Best Use of Social Media – 2020 World HRD Congress and Awards

2021

IAOP 2020 Excellence in Strategic Partnerships

Training Magazine Top 125 Award

2020 Training Top 125

IAOP Global Outsourcing 100

2020 IAOP Global Outsourcing 100 Award

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Instahiring Trailblazers Award 2020

Instahiring Trailblazers 2020 Award

Customer Fest Leadership Awards 2020

2020 Customer Fest Leadership Award – Best Use of Data and Insights

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Social Media

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To keep up with the demands of organizations’ ever-changing…
robot

Can companies continue to price services using FTE and headcount?

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Case studies of how we make our clients more competitive every day

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