“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program here, and contact us below for a free consultation.
We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.
Quezon City, NCR
11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
6F to 7F E-Commerce Plaza
1 Garden Road, Eastwood City Cyberpark
Bagumbayan, Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Alabang, Muntinlupa City, NCR
7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Iloilo City
Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our Bridgetowne site in Manila.
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Krishna Kumar2021-02-11 09:16:002021-07-30 08:26:06HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
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Virgil Wong2021-02-08 17:05:592021-07-30 08:26:17For better RCM, prioritize people and track with technology
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Krishna Kumar2021-02-08 07:48:002021-07-30 08:26:25How to create a fantastic retail experience that keeps bringing customers back for more
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Krishna Kumar2021-02-04 08:50:002021-07-30 08:26:32258+ healthcare revenue cycle companies to know | 2020
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Krishna Kumar2021-02-02 08:31:002021-06-16 15:14:25When furloughs are on the table: 6 strategies to put your employees first
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Virgil Wong2021-02-01 17:06:512021-07-30 08:31:46Preventing and appealing clinical denials with analytics, automation, and AI
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Krishna Kumar2021-02-01 06:48:002021-06-16 14:21:04Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-06-15 17:47:57Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-07-30 08:26:53Four digital technologies that will transform the customer experience
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Virgil Wong2021-01-25 22:07:352021-05-28 17:05:20Ready to modernize your contact center? Assess trends with care
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Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
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Krishna Kumar2021-01-25 08:40:002021-06-15 14:58:07How self-service experience can reduce customer confusion and increase satisfaction
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Virgil Wong2021-01-20 19:46:542021-07-30 08:30:15COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-01-13 08:58:002021-07-30 08:27:19Three digitized ways to improve the member experience
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Virgil Wong2021-01-12 17:56:582021-05-31 12:55:52HGS’s 2020 highlights: Achievement amidst adversity
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Virgil Wong2021-01-11 19:07:142021-07-30 08:27:3010 creative ways to leverage advanced analytics
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Kimberly Dou2021-01-07 15:22:002021-07-30 08:27:38White Paper | DevSecOps: Building secure enterprise applications, at speed
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Virgil Wong2021-01-06 22:07:382021-07-30 08:27:45A COVID-19 update from our company’s consulting physician
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Krishna Kumar2021-01-05 09:05:002021-07-30 13:27:49Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Krishna Kumar2021-01-04 09:23:002021-06-15 14:08:01Candidates will have to hone their digital capabilities
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Kimberly Dou2020-12-28 17:26:002021-07-30 03:48:09White Paper | Creating an effective social media crisis plan
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Krishna Kumar2020-12-28 08:49:002021-07-29 15:00:26HGS is on board as one of Valuable 500 companies!
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Virgil Wong
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Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
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Virgil Wong
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Virgil Wong2020-12-21 20:45:142021-05-28 16:46:59Preparing for the post-pandemic rise of digital nomadism
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Kimberly Dou
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Kimberly Dou2020-12-16 16:09:002021-07-30 02:56:15Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar2020-12-10 09:06:002021-07-30 13:28:13HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Virgil Wong2020-12-08 22:39:252021-07-28 16:17:52Who owns automation in the enterprise?
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Krishna Kumar2020-12-08 02:53:002021-06-15 02:14:30HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
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Virgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
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Virgil Wong
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Virgil Wong2020-11-25 00:33:002021-07-29 15:35:50Member experience: Never a better time for digital enablement
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-11-03 17:09:002021-07-27 12:33:22Automation Anywhere IMEA Partner Award
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Virgil Wong
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Virgil Wong2020-11-02 22:00:182021-05-31 14:00:15A self-sufficient staff: 5 tips for recruiting work-at-home employees
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-21 17:28:002021-07-27 12:44:122020 TMC CX Innovation Award
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Virgil Wong
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Virgil Wong2020-10-16 21:01:002021-06-22 21:31:50The Cloud Computing Excellence Award
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-15 17:32:002021-07-27 12:50:36Female Executive of the Year – Business Services 2020
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-15 15:01:002021-07-27 12:10:042020 Golden Bridge Business and Innovation Award
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Krishna Kumar
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Krishna Kumar2020-10-08 03:34:002021-07-29 14:30:31HGS launches new contact center analytics platform
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-03 17:18:002021-07-27 12:57:43Best Large Customer Service Team 2020 (Finalist)
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-01 15:22:002021-07-27 12:48:09Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
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Krishna Kumar2020-10-01 03:45:002021-07-29 14:36:17HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Kimberly Dou
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Kimberly Dou2020-09-29 11:26:002021-07-30 03:57:27Webinar | Modernizing apps using AWS cloud databases
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Kimberly Dou
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Kimberly Dou2020-09-25 14:17:002021-07-30 03:49:16White Paper | Effectively managing the volume of social media activity
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Krishna Kumar2020-09-23 04:51:002021-07-28 16:30:54Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar2020-09-10 03:54:002021-07-29 14:50:43Business Process Management industry gets a boost during COVID-19
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Krishna Kumar2020-08-27 04:06:002021-07-28 16:48:44Everest Group identifies HGS as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Kimberly Dou
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Kimberly Dou2020-08-24 14:08:002021-07-13 23:32:46White Paper | Using AI to improve the contact center customer experience
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Krishna Kumar2020-08-24 04:38:002021-06-15 02:15:39HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-07-28 16:28:35HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar2020-08-17 05:16:002021-07-28 16:44:16HGS Digital executes reseller agreement with Adobe
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-07-15 14:47:002021-07-27 11:57:192020 IAOP Global Impact Sourcing Award
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Virgil Wong
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Virgil Wong2020-07-10 15:37:512021-06-09 17:04:534 ways that healthcare systems can manage denied claims
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Kimberly Dou
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Kimberly Dou2020-07-08 18:13:002021-07-30 03:57:54Webinar | Leveraging Bots&Brain™ for the new normal
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Kimberly Dou
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Kimberly Dou2020-06-25 12:30:002021-07-30 03:58:17Webinar | Award-Winning Social Media Strategies for the CX Generation
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-06-22 17:49:002021-07-27 12:59:39Stevie Customer Service Team of the Year 2020
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Kimberly Dou
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Kimberly Dou2020-06-19 16:32:002021-07-30 03:58:53Webinar | Measuring the voice of your customer in an AI-driven world
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Virgil Wong
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Virgil Wong2020-06-19 14:46:282021-06-09 17:06:33Healthcare customer engagement: Charting an empathetic experience
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Virgil Wong2020-06-18 01:19:252021-05-31 14:35:17Accelerating AI during COVID: Getting more bang from your bots
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Kimberly Dou
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Kimberly Dou2020-06-17 10:02:002021-07-19 06:15:42White Paper | Get your social score
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Michelle Caddey Maclean2020-05-30 11:32:002021-07-27 14:49:37ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
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Kimberly Dou
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Kimberly Dou2020-05-29 17:45:002021-07-30 03:54:26White Paper | Everything you need to know about CDPs guide
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Kimberly Dou
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Kimberly Dou2020-05-29 15:53:002021-07-30 03:49:50White Paper | Using customer data platforms: a guide to successful data-driven, hyper-personalized marketing
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-29 10:39:002021-07-30 03:50:48White paper | A must-read guide: selecting a retail CRM system
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 16:21:002021-07-30 03:54:55White Paper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
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Kimberly Dou
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Kimberly Dou2020-05-28 15:51:002021-07-30 03:52:45White Paper | A comprehensive guide to evaluating customer data platforms (CDPs)
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Kimberly Dou
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Kimberly Dou2020-05-28 15:13:002021-07-30 03:53:19White Paper | Transforming the marketing department for the digital age
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 15:03:002021-07-30 03:55:25White Paper | Machine learning 101 for savvy retail marketers
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 10:45:002021-07-30 03:53:54White Paper | A look at disaster recovery and the viability of a cloud-based solution
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Kimberly Dou
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Kimberly Dou2020-05-27 16:41:002021-07-30 03:52:16White Paper | How to create an enterprise mobile strategy
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Kimberly Dou
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Kimberly Dou2020-05-27 14:15:002021-07-30 03:51:48White Paper | Cybersecurity threats to enterprises: surviving the rise of cybercrime
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-04 10:25:002021-07-27 14:32:01Outsource Partner of the Year Award BI Group
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Kimberly Dou
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Kimberly Dou2020-04-07 12:49:002021-07-30 03:59:20Webinar | Steps To Navigate Social Media During a Crisis
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:41:002021-07-27 16:07:04Diversity Impact – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:35:002021-07-27 16:05:39Best Workplace Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:22:002021-07-27 16:01:01Best Employee Relations Practices – 2020 World HRD Congress and Awards
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