Smarter customer experiences | Philippines

Better business process optimization

HGS Bridgetowne ZETA Tower

11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Bridgetowne GIGA Tower

Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Eastwood E-Commerce Plaza

6F to 7F E-Commerce Plaza
1 Garden Road, Eastwood City Cyberpark
Bagumbayan, Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Aeon Northgate Alabang

7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Filinvest One Northgate Alabang

Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Plaza E Northgate Alabang

7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Southkey Northgate Alabang

5F Southkey Hub
Indo-China Drive
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS Ayala Techno Hub

Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

HGS SM Strata

17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.


69 NPS scores for BPO clients
69 NPS score for BPO clients

64 percent of leadership promoted internally
64% of leadership promoted internally

more than 10,000 team members
10,000+ team members strong

90 percent of staff moved into work at home model
90% of staff moved to work-at-home model

less than 2 percent of voluntary attrition
<2% voluntary attrition

Merit increases issued
Merit increases issued

Performance bonuses awarded
Performance bonuses awarded

internal promotions given
Internal promotions given

No lay-offs due to the pandemic
No layoffs due to pandemic

“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”

Customer Care Director, Global Electronics Client

Pushkar Misra“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”

Pushkar Misra, President & CEO, HGS Philippines

Experience HGS Bridgetowne


Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our modern Bridgetowne site in Manila, located between Pasig and Quezon City.

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