“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
Manila, NCR
Filinvest One, Northgate Cyberzone,
Filinvest Corporate City, Alabang,
Muntinlupa City, NCR 1781
Twenty-Four Seven McKinley Building
7th Avenue Corner 24th Street
Bonifacio Global City, Taguig, NCR 1634
Twenty-Five Seven McKinley Building
7th Avenue Corner 24th Street
Bonifacio Global City, Taguig, NCR 1634
The Curve Tower
32nd Street Corner 3rd Avenue
Bonifacio Global City, Taguig NCR 1634
ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110
Iloilo City
Ayala Techno Hub
Boardwalk Avenue,
Smallville Business Center
Mandurriao, Iloilo City 5000
SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000
Cebu City
Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our Bridgetowne site in Manila.
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Nancy Pekala2021-11-03 10:53:312022-03-02 09:35:09Make way for the metaverse: Plan now for the new CX universe
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Nancy Pekala2021-10-28 10:00:002022-03-02 10:26:16Tech or treat: Top tricks for digital transformation
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Krishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
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Kimberly Dou2021-10-15 12:58:042021-11-16 07:12:06The Cloud Computing Excellence Award 2021 – Cloud Accelerator
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Kimberly Dou2021-10-15 10:41:002022-03-14 19:02:54Episode 0 | Welcome to CXI: Customer Experience Investigators
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Nancy Pekala2021-10-13 14:56:082022-03-02 10:22:59How do I operate effectively in a remote environment?
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Nancy Pekala2021-10-12 13:55:302022-03-02 10:09:26How do I resolve high call volumes?
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Krishna Kumar2021-10-12 06:54:002021-11-10 11:38:29Why SageMaker for AI driven organizations
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Krishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
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Krishna Kumar2021-10-05 05:38:132021-11-11 16:12:27Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
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Kimberly Dou2021-09-27 11:15:412021-11-10 12:06:24Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
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Krishna Kumar2021-09-27 08:30:002021-11-11 17:42:41Reinventing the wheel of L&D initiatives for a future-ready workforce
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Nancy Pekala2021-09-24 16:53:202022-03-02 10:08:14How do I transition my contact center to the Cloud?
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Nancy Pekala2021-09-24 16:42:552022-03-02 10:13:18How do I improve my contact center performance?
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Nancy Pekala2021-09-24 14:43:002022-03-02 09:42:50How do I leverage data for better customer experience?
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Kimberly Dou
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Kimberly Dou2021-09-23 11:54:002021-11-10 12:04:00Report | Is your brand investing correctly to meet rising consumer expectations
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Krishna Kumar2021-09-22 07:52:342021-11-23 15:30:40eBook | 5 strategies for managing a contact center work-at-home solution
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Krishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
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Krishna Kumar2021-09-17 06:52:002021-11-11 17:40:57Championing change management to accelerate automation
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Kimberly Dou
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Kimberly Dou2021-09-14 14:26:452021-12-08 00:02:55Whitepaper | Valuable visuals: The power of digital-driven image analytics
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Krishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
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Krishna Kumar2021-09-13 03:18:002022-04-29 12:33:35HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
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Kimberly Dou
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Kimberly Dou2021-09-03 10:30:062022-01-20 21:33:36Webinar | Optimize your omni-channel personalization strategy
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Kimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
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Kimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
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Kimberly Dou2021-08-24 14:39:572022-04-29 15:15:02Webinar | CX survival strategies to leverage new buying behaviours
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Nancy Pekala2021-08-24 10:28:552022-03-02 10:17:51Automation helps employers grapple with fallout of “Great Resignation”
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Nancy Pekala2021-08-19 16:52:452021-08-24 20:30:54Boost your digital workforce with Intelligent Document Processing
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Nancy Pekala2021-08-18 13:09:282021-08-20 09:17:40How to support ADA website compliance: 10 top design tips
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Krishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
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Krishna Kumar2021-08-18 04:20:002021-11-11 17:38:55Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the HGS healthcare divestment deal
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Krishna Kumar2021-08-17 09:17:242021-11-11 17:38:05Activate edge AI to maximize manufacturing workplace safety
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Krishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work
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Kimberly Dou
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Kimberly Dou2021-08-11 15:14:382022-01-20 21:40:17Whitepaper | Speech analytics steers today’s true Voice of the Consumer
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Krishna Kumar2021-08-09 23:13:032021-11-11 16:16:16HGS divests its Healthcare Services business
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Kimberly Dou
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Kimberly Dou2021-08-06 11:08:342022-01-20 21:42:24Webinar | Summer of CX: AI, analytics, and cloud
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Michelle Caddey Maclean
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Michelle Caddey Maclean2021-08-05 17:07:002022-04-28 16:34:18IAOP 2021 Excellence in Strategic Partnerships
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Kimberly Dou
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Kimberly Dou2021-07-21 15:46:102021-11-12 14:41:49Transformational CMO
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Kimberly Dou
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Kimberly Dou2021-07-17 16:16:092021-11-12 14:37:40Digital enterprise CIO transformation
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Krishna Kumar2021-07-16 08:10:002021-11-11 17:36:03Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis
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Krishna Kumar
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Krishna Kumar2021-07-13 11:04:002021-11-11 17:35:24Redefining recruitment paradigms with automated chatbots at HGS
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Page Inman
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Page Inman2021-07-09 05:00:002022-03-02 09:45:56The future of work: 5 key insights from CX industry experts
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Kimberly Dou
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Kimberly Dou2021-07-07 14:55:142021-11-12 14:39:14CX Exchange BFSI
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Kimberly Dou
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Kimberly Dou2021-07-03 14:16:522021-11-12 14:41:02CIO Digital Summit – Capitalizing on new influence
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Krishna Kumar
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Krishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
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Krishna Kumar
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Krishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
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Krishna Kumar
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Krishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
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Nancy Pekala
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Nancy Pekala2021-06-23 10:29:002021-07-30 08:13:32Get a grip: Prevent slip-and-falls with AI-powered solutions
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Kimberly Dou2021-06-22 15:07:002022-01-20 21:51:26Whitepaper | AI-enabled workplace safety solutions – Download now
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Krishna Kumar2021-06-22 07:23:272021-11-11 16:28:22HGS announces Q4 and full-year results for FY2021
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Krishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
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Krishna Kumar
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Krishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
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Krishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
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Krishna Kumar2021-06-15 04:18:002022-04-07 08:24:40Go with the flow and see where it takes you: Natarajan Radhakrishnan
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Krishna Kumar
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Krishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
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Michelle Caddey Maclean
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Michelle Caddey Maclean2021-06-09 16:31:392021-11-11 16:30:03Hinduja Global Solutions to create over 560 Northern Ireland jobs
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Jamie Dwyer
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Jamie Dwyer2021-06-07 17:19:092022-01-20 21:55:24Webinar | Rev up revenue with social care opportunities
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Page Inman
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Page Inman2021-06-03 12:38:102022-04-14 14:17:10Philippines contact center agents quickly transition to home operations with great results
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Jamie Dwyer
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Jamie Dwyer2021-06-03 11:23:262022-04-18 11:38:53Whitepaper | To offshore or not to offshore
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Nancy Pekala
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Nancy Pekala2021-05-27 12:54:002022-03-02 10:21:22Social media playbook: 7 steps to supercharge social customer care
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Kimberly Dou
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Kimberly Dou2021-05-26 16:30:392021-11-11 16:34:11HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
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Virgil Wong
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Virgil Wong2021-05-26 10:07:002022-03-02 09:44:27Bringing service to the client: Why a social contact center is essential for modern customer service
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Page Inman
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Page Inman2021-05-21 10:57:172022-03-02 09:50:50Creative contracting models beyond FTE in the digital era
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Kimberly Dou
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Kimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
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Nancy Pekala
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Nancy Pekala2021-05-14 12:20:102022-03-02 09:54:29HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
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Kimberly Dou
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Kimberly Dou2021-05-04 12:19:002022-01-20 22:01:47Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
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Krishna Kumar
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Krishna Kumar2021-05-04 01:47:002022-01-03 15:14:13HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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Kimberly Dou2021-05-01 10:06:002022-01-20 22:03:52eBook | 5 tips to successfully manage your social media strategy
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Krishna Kumar
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Krishna Kumar2021-04-29 02:59:112021-11-11 17:23:17How to excel with data analytics
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Krishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
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Krishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
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Virgil Wong2021-04-05 11:35:002021-11-11 17:20:38Using smart solutions to create low-effort, high-value tech support
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Virgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
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Virgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
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Virgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
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Kimberly Dou2021-03-23 14:58:002022-01-20 22:08:35Whitepaper | Beyond measure: Making social care count
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Kimberly Dou2021-03-22 11:34:002022-01-20 22:09:37eBook | Measuring intelligent automation success
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Kimberly Dou2021-03-17 15:49:002022-01-20 22:11:02eBook | Everything you need to know about Cloud Governance
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Krishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
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Virgil Wong2021-03-12 15:45:052022-03-02 09:39:42Customization for your customers: 5 hyper-personalization trends for 2021
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Michelle Caddey Maclean2021-03-12 13:51:122022-03-02 10:06:25Improve agent work-at-home performance with 8 unconventional uses of speech analytics
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Virgil Wong2021-03-11 19:04:222022-03-02 10:28:58Boost CSAT, ESAT, retention, and savings with a Modern CX approach
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Krishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
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Krishna Kumar2021-03-05 06:05:002021-11-11 17:44:39HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
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Krishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
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Krishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
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Krishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
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Krishna Kumar2021-02-20 06:15:002022-03-01 12:10:422021 IAOP Global Outsourcing 100 Award
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Krishna Kumar2021-02-16 06:56:002022-04-19 15:40:562021 Winner: Training Top 100
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Kimberly Dou2021-02-12 19:40:142022-02-22 13:43:10HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Krishna Kumar2021-02-11 09:16:002021-11-11 17:45:26HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
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Krishna Kumar2021-02-08 07:48:002021-11-11 17:10:41How to create a fantastic retail experience that keeps bringing customers back for more
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Krishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
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Krishna Kumar2021-02-01 06:48:002021-11-11 17:08:14Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-11-11 17:07:13Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
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Virgil Wong2021-01-25 22:07:352022-03-02 10:53:13Ready to modernize your contact center? Assess trends with care
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Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
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Krishna Kumar2021-01-25 08:40:002021-11-11 17:03:56How self-service experience can reduce customer confusion and increase satisfaction
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Virgil Wong2021-01-12 17:56:582021-05-31 12:55:52HGS’s 2020 highlights: Achievement amidst adversity
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Virgil Wong2021-01-11 19:07:142022-03-02 10:43:0610 creative ways to leverage advanced analytics
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Kimberly Dou2021-01-11 14:06:002022-01-20 22:23:05Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
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Kimberly Dou2021-01-07 15:22:002022-01-20 22:24:11Whitepaper | DevSecOps: Building secure enterprise applications, at speed
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Krishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
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Kimberly Dou2020-12-28 17:26:002022-01-20 22:26:20Whitepaper | Creating an effective social media crisis plan
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Krishna Kumar2020-12-28 08:49:002021-11-11 16:41:30HGS is on board as one of Valuable 500 companies!
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Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
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Virgil Wong2020-12-21 20:45:142022-03-02 10:40:25Preparing for the post-pandemic rise of digital nomadism
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Krishna Kumar2020-12-10 06:50:002022-01-20 22:31:30eBook | The top 10 customer experience trends of 2020
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Virgil Wong2020-12-08 22:39:252021-08-06 14:42:47Who owns automation in the enterprise?
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Krishna Kumar2020-12-08 02:53:002021-11-11 16:44:02HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
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Virgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
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Kimberly Dou2020-11-06 14:41:002022-01-20 22:33:53Whitepaper | How to design an effective customer self-service portal
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Michelle Caddey Maclean2020-11-03 17:09:002021-11-16 07:11:06Automation Anywhere IMEA Partner Award
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Virgil Wong2020-11-02 22:00:182021-05-31 14:00:15A self-sufficient staff: 5 tips for recruiting work-at-home employees
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Michelle Caddey Maclean2020-10-21 17:28:002021-11-16 07:15:342020 TMC CX Innovation Award
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Virgil Wong2020-10-16 21:01:002021-11-16 07:17:19The Cloud Computing Excellence Award
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Michelle Caddey Maclean2020-10-15 15:01:002021-11-16 07:20:262020 Golden Bridge Business and Innovation Award
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Krishna Kumar2020-10-08 03:34:002021-11-11 16:44:54HGS launches new contact center analytics platform
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Kimberly Dou2020-10-05 15:50:002022-01-20 22:36:27Report | Rely on a recognized CX leader
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Michelle Caddey Maclean2020-10-03 17:18:002022-04-21 12:02:12Best Large Customer Service Team 2020 (Finalist)
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-01 15:22:002022-04-21 12:05:14Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
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Kimberly Dou2020-09-29 11:26:002022-01-20 22:37:36Webinar | Modernizing apps using AWS cloud databases
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Kimberly Dou2020-09-25 14:17:002022-01-20 22:39:22Whitepaper | Effectively managing the volume of social media activity
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Krishna Kumar2020-09-23 04:51:002021-11-11 17:46:07Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar2020-09-10 03:54:002021-11-11 16:46:42Business Process Management industry gets a boost during COVID-19
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Kimberly Dou2020-08-24 14:08:002022-01-20 22:41:43Whitepaper | Using AI to improve the contact center customer experience
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Krishna Kumar2020-08-24 04:38:002021-11-11 16:48:22HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-11-11 17:46:49HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar2020-08-17 05:16:002021-11-11 17:47:27HGS Digital executes reseller agreement with Adobe
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Michelle Caddey Maclean2020-07-15 14:47:002022-04-21 12:29:512020 IAOP Global Impact Sourcing Award
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Kimberly Dou2020-07-08 18:13:002022-01-20 22:44:01Webinar | Leveraging Bots&Brains™ for the new normal
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Kimberly Dou2020-06-25 12:30:002022-01-20 22:45:48Webinar | Award-Winning Social Media Strategies for the CX Generation
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Michelle Caddey Maclean2020-06-22 17:49:002021-11-16 07:26:19Stevie Customer Service Team of the Year 2020
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Kimberly Dou2020-06-19 16:32:002022-01-20 22:46:39Webinar | Measuring the voice of your customer in an AI-driven world
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Virgil Wong2020-06-18 01:19:252022-03-02 10:47:53Accelerating AI during COVID: Getting more bang from your bots
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Kimberly Dou2020-06-17 10:02:002022-01-20 22:48:22Report | Get your social score
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Michelle Caddey Maclean2020-05-30 11:32:002021-11-16 07:27:51ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
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Kimberly Dou
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Kimberly Dou2020-05-29 17:45:002022-01-20 22:51:15Whitepaper | Everything you need to know about CDPs guide
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Kimberly Dou2020-05-29 15:53:002022-01-20 22:53:47Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
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Michelle Caddey Maclean2020-05-29 10:39:002022-01-20 22:57:05Whitepaper | A must-read guide: Selecting a retail CRM system
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Michelle Caddey Maclean2020-05-28 16:21:002022-01-20 22:59:08Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
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Kimberly Dou
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Kimberly Dou2020-05-28 15:51:002022-01-20 23:01:49Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
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Kimberly Dou
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Kimberly Dou2020-05-28 15:13:002022-01-20 23:03:41Whitepaper | Transforming the marketing department for the digital age
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Michelle Caddey Maclean2020-05-28 15:03:002022-01-20 23:04:46Whitepaper | Machine learning 101 for savvy retail marketers
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 10:45:002022-01-20 23:05:57Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
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Kimberly Dou
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Kimberly Dou2020-05-27 16:41:002022-01-20 23:06:57Whitepaper | How to create an enterprise mobile strategy
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Kimberly Dou2020-05-27 14:15:002022-01-20 23:07:45Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
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Krishna Kumar
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Krishna Kumar2020-05-26 06:45:002021-12-07 18:09:46Which vendor is best positioned to help retail and CPG brands increase CX?
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-04 10:25:002022-04-20 15:37:08Outsource Partner of the Year Award BI Group
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Kimberly Dou
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Kimberly Dou2020-04-27 17:44:002022-01-20 23:17:45eBook | 10 steps to launch a work-at-home solution
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Kimberly Dou
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Kimberly Dou2020-04-07 12:49:002022-01-20 23:20:37Webinar | Steps to navigate social media during a crisis
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:41:002021-11-16 07:44:01Diversity Impact – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:35:002021-11-16 07:46:54Best Workplace Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:22:002021-11-16 07:39:30Best Employee Relations Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:11:002021-11-16 07:37:00Best Use of Social Media – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-02-29 11:55:002021-11-16 07:49:59IAOP 2020 Excellence in Strategic Partnerships
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Michelle Caddey Maclean2020-02-28 17:16:002021-11-16 07:38:592020 Training Top 125
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Krishna Kumar
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Krishna Kumar2020-02-18 06:50:002022-01-14 07:23:25HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
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Michelle Caddey Maclean2020-02-08 12:30:002022-03-01 12:13:382020 IAOP Global Outsourcing 100 Award
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Virgil Wong
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Virgil Wong2020-02-05 11:10:082022-03-02 10:50:47Cognitive contact center: Using AI to improve the customer experience
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Kimberly Dou
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Kimberly Dou2020-02-04 16:39:002022-01-20 23:22:59Whitepaper | Leveraging data to lower roadside assistance expenses
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Kimberly Dou
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Kimberly Dou2020-02-03 16:31:002022-01-20 23:24:56Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
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Michelle Caddey Maclean2020-02-01 17:07:002021-11-16 07:41:45Instahiring Trailblazers 2020 Award
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Michelle Caddey Maclean2020-02-01 12:40:002021-11-16 07:42:312020 Customer Fest Leadership Award – Best Use of Data and Insights
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Kimberly Dou
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Kimberly Dou2020-01-28 17:41:002022-01-20 23:26:10eBook | Hyper personalize the banking customer experience
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Kimberly Dou
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Kimberly Dou2020-01-28 16:01:002022-01-20 23:27:41Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
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Kimberly Dou
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Kimberly Dou2020-01-24 12:26:002022-01-20 23:28:53Webinar | CX trends 2020: The state of the industry
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Krishna Kumar
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Krishna Kumar2020-01-06 09:04:002022-04-29 12:33:36eBook | The top 10 customer experience trends of 2020 UK
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Kimberly Dou
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Kimberly Dou2019-12-17 13:46:002022-01-20 23:36:04Whitepaper | Leveraging bot technology to enhance the customer experience
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Kimberly Dou2019-10-11 16:12:002022-01-20 23:38:40Report | Top brands are building customer loyalty online
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Kimberly Dou
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Kimberly Dou2019-09-26 16:14:002022-01-20 23:40:25Webinar | How to launch a successful work from home program
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Kimberly Dou
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Kimberly Dou2019-09-20 11:52:002022-01-20 23:41:22eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
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Kimberly Dou2019-09-16 14:17:002022-01-20 23:46:16Webinar | How to deliver EPIC social media engagement at scale
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Kimberly Dou
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Kimberly Dou2019-08-27 11:55:002022-01-20 23:49:11Whitepaper | Top10-customer-engagement-excerpt-for-HGS
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Virgil Wong
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Virgil Wong2019-08-27 10:08:052021-07-29 15:45:50Headless CMS bridges the cross-channel chasm
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Kimberly Dou2019-08-26 14:20:002022-01-20 23:54:26eBook | Everything-you-need-to-know to launching text message customer service
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Kimberly Dou2019-04-27 14:29:002022-01-20 23:56:57Whitepaper | Digital transformation for contact centers
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Virgil Wong2019-03-20 09:04:392021-07-29 16:13:19How to choose the right cloud service provider for your organization
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Virgil Wong2018-11-20 22:16:492022-03-02 10:56:50Best-in-class social media customer care: What our experts want you to know
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Virgil Wong2018-10-10 19:07:342022-03-02 11:01:38Modern outsourcing Is driven by insight and partnership – Not cost!
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Virgil Wong2018-09-06 09:11:302021-07-30 08:51:49Why leverage cloud and how to get rolling
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Virgil Wong
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Virgil Wong2018-07-25 11:47:172022-03-02 10:31:09Can companies continue to price services using FTE and headcount?
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Virgil Wong2018-04-11 07:46:052022-03-02 10:32:43What is hyper-personalization?
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Virgil Wong2017-08-15 11:41:382021-07-29 15:56:499 Steps to defining an enterprise mobile strategy
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Virgil Wong2017-04-26 07:39:022022-03-02 10:45:02Combining bots and brains to transform CX: Your questions, answeredCase studies of how we make our clients more competitive every day
