“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.
Quezon City, NCR
11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Alabang, Muntinlupa City, NCR
7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Iloilo City
Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our Bridgetowne site in Manila.
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Kimberly Dou2021-07-21 15:46:102021-11-12 14:41:49Transformational CMO
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Kimberly Dou2021-07-17 16:16:092021-11-12 14:37:40Digital enterprise CIO transformation
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Krishna Kumar2021-07-16 08:10:002021-11-11 17:36:03Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis
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Krishna Kumar2021-07-13 11:04:002021-11-11 17:35:24Redefining recruitment paradigms with automated chatbots at HGS
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Page Inman2021-07-09 05:00:002021-08-19 13:12:25The future of work: 5 key insights from CX industry experts
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Kimberly Dou2021-07-07 14:55:142021-11-12 14:39:14CX Exchange BFSI
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Kimberly Dou2021-07-03 14:16:522021-11-12 14:41:02CIO Digital Summit – Capitalizing on new influence
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Krishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
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Krishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
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Krishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
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Nancy Pekala
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Nancy Pekala2021-06-23 10:29:002021-07-30 08:13:32Get a grip: Prevent slip-and-falls with AI-powered solutions
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Kimberly Dou2021-06-22 15:07:002022-01-20 21:51:26Whitepaper | AI-enabled workplace safety solutions – Download now
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Krishna Kumar2021-06-22 07:23:272021-11-11 16:28:22HGS announces Q4 and full-year results for FY2021
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Krishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
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Krishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
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Krishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
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Krishna Kumar2021-06-15 04:18:002021-11-11 17:28:58Go with the flow and see where it takes you: Natarajan Radhakrishnan
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Krishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
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Michelle Caddey Maclean
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Michelle Caddey Maclean2021-06-09 16:31:392021-11-11 16:30:03Hinduja Global Solutions to create over 560 Northern Ireland jobs
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Jamie Dwyer2021-06-07 17:19:092022-01-20 21:55:24Webinar | Rev up revenue with social care opportunities
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Page Inman2021-06-03 12:38:102021-06-03 12:41:51Philippines contact center agents quickly transition to home operations with great results
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Jamie Dwyer
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Jamie Dwyer2021-06-03 11:23:262022-01-20 21:58:10Whitepaper | To offshore or not to offshore
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Nancy Pekala
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Nancy Pekala2021-05-27 12:54:002021-08-12 07:38:09Social media playbook: 7 steps to supercharge social customer care
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Kimberly Dou
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Kimberly Dou2021-05-26 16:30:392021-11-11 16:34:11HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
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Virgil Wong
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Virgil Wong2021-05-26 10:07:002021-07-30 08:22:27Bringing service to the client: Why a social contact center is essential for modern customer service
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Page Inman2021-05-21 10:57:172022-01-19 15:55:26Creative contracting models beyond FTE in the digital era
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Kimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
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Nancy Pekala2021-05-14 12:20:102021-07-30 08:15:36HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
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Kimberly Dou2021-05-04 12:19:002022-01-20 22:01:47Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
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Krishna Kumar2021-05-04 01:47:002022-01-03 15:14:13HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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Kimberly Dou2021-05-01 10:06:002022-01-20 22:03:52eBook | 5 tips to successfully manage your social media strategy
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Krishna Kumar2021-04-29 02:59:112021-11-11 17:23:17How to excel with data analytics
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Krishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
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Krishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
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Virgil Wong2021-04-05 11:35:002021-11-11 17:20:38Using smart solutions to create low-effort, high-value tech support
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Virgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
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Virgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
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Virgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
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Kimberly Dou2021-03-23 14:58:002022-01-20 22:08:35Whitepaper | Beyond measure: Making social care count
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Kimberly Dou2021-03-22 11:34:002022-01-20 22:09:37eBook | Measuring intelligent automation success
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Kimberly Dou2021-03-17 15:49:002022-01-20 22:11:02eBook | Everything you need to know about Cloud Governance
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Krishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
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Virgil Wong2021-03-12 15:45:052021-08-12 07:42:14Customization for your customers: 5 hyper-personalization trends for 2021
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Michelle Caddey Maclean
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Michelle Caddey Maclean2021-03-12 13:51:122021-07-07 11:21:52Improve agent work-at-home performance with 8 unconventional uses of speech analytics
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Virgil Wong
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Virgil Wong2021-03-11 19:04:222022-01-19 15:57:59Boost CSAT, ESAT, retention, and savings with a Modern CX approach
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Krishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
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Krishna Kumar2021-03-05 06:05:002021-11-11 17:44:39HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
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Krishna Kumar
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Krishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
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Krishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
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Krishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
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Kimberly Dou
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Kimberly Dou2021-02-12 19:40:142021-11-11 16:38:13HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Krishna Kumar2021-02-11 09:16:002021-11-11 17:45:26HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
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Krishna Kumar2021-02-08 07:48:002021-11-11 17:10:41How to create a fantastic retail experience that keeps bringing customers back for more
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Krishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
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Krishna Kumar
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Krishna Kumar2021-02-01 06:48:002021-11-11 17:08:14Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-11-11 17:07:13Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
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Virgil Wong2021-01-25 22:07:352021-05-28 17:05:20Ready to modernize your contact center? Assess trends with care
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Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
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Krishna Kumar2021-01-25 08:40:002021-11-11 17:03:56How self-service experience can reduce customer confusion and increase satisfaction
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Virgil Wong2021-01-12 17:56:582021-05-31 12:55:52HGS’s 2020 highlights: Achievement amidst adversity
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Virgil Wong
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Virgil Wong2021-01-11 19:07:142021-07-30 08:27:3010 creative ways to leverage advanced analytics
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Kimberly Dou2021-01-11 14:06:002022-01-20 22:23:05Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
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Kimberly Dou2021-01-07 15:22:002022-01-20 22:24:11Whitepaper | DevSecOps: Building secure enterprise applications, at speed
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Krishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
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Kimberly Dou2020-12-28 17:26:002022-01-20 22:26:20Whitepaper | Creating an effective social media crisis plan
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Krishna Kumar2020-12-28 08:49:002021-11-11 16:41:30HGS is on board as one of Valuable 500 companies!
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Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
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Virgil Wong2020-12-21 20:45:142021-05-28 16:46:59Preparing for the post-pandemic rise of digital nomadism
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Kimberly Dou
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Kimberly Dou2020-12-16 16:09:002022-01-20 22:28:17Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar
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Krishna Kumar2020-12-10 06:50:002022-01-20 22:31:30eBook | The top 10 customer experience trends of 2020
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Virgil Wong
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Virgil Wong2020-12-08 22:39:252021-08-06 14:42:47Who owns automation in the enterprise?
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Krishna Kumar2020-12-08 02:53:002021-11-11 16:44:02HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
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Virgil Wong
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Virgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
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Kimberly Dou
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Kimberly Dou2020-11-06 14:41:002022-01-20 22:33:53Whitepaper | How to design an effective customer self-service portal
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Michelle Caddey Maclean2020-11-03 17:09:002021-11-16 07:11:06Automation Anywhere IMEA Partner Award
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Virgil Wong
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Virgil Wong2020-11-02 22:00:182021-05-31 14:00:15A self-sufficient staff: 5 tips for recruiting work-at-home employees
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-21 17:28:002021-11-16 07:15:342020 TMC CX Innovation Award
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Virgil Wong
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Virgil Wong2020-10-16 21:01:002021-11-16 07:17:19The Cloud Computing Excellence Award
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-15 15:01:002021-11-16 07:20:262020 Golden Bridge Business and Innovation Award
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Krishna Kumar
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Krishna Kumar2020-10-08 03:34:002021-11-11 16:44:54HGS launches new contact center analytics platform
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Kimberly Dou2020-10-05 15:50:002022-01-20 22:36:27Report | Rely on a recognized CX leader
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-03 17:18:002021-11-16 07:21:36Best Large Customer Service Team 2020 (Finalist)
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-01 15:22:002021-11-16 07:22:42Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
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Kimberly Dou
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Kimberly Dou2020-09-29 11:26:002022-01-20 22:37:36Webinar | Modernizing apps using AWS cloud databases
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Kimberly Dou
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Kimberly Dou2020-09-25 14:17:002022-01-20 22:39:22Whitepaper | Effectively managing the volume of social media activity
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Krishna Kumar
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Krishna Kumar2020-09-23 04:51:002021-11-11 17:46:07Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar
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Krishna Kumar2020-09-10 03:54:002021-11-11 16:46:42Business Process Management industry gets a boost during COVID-19
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Kimberly Dou2020-08-24 14:08:002022-01-20 22:41:43Whitepaper | Using AI to improve the contact center customer experience
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Krishna Kumar
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Krishna Kumar2020-08-24 04:38:002021-11-11 16:48:22HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-11-11 17:46:49HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar
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Krishna Kumar2020-08-17 05:16:002021-11-11 17:47:27HGS Digital executes reseller agreement with Adobe
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-07-15 14:47:002021-11-16 07:43:202020 IAOP Global Impact Sourcing Award
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Kimberly Dou
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Kimberly Dou2020-07-08 18:13:002022-01-20 22:44:01Webinar | Leveraging Bots&Brains™ for the new normal
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Kimberly Dou2020-06-25 12:30:002022-01-20 22:45:48Webinar | Award-Winning Social Media Strategies for the CX Generation
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Michelle Caddey Maclean2020-06-22 17:49:002021-11-16 07:26:19Stevie Customer Service Team of the Year 2020
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Kimberly Dou2020-06-19 16:32:002022-01-20 22:46:39Webinar | Measuring the voice of your customer in an AI-driven world
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Virgil Wong
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Virgil Wong2020-06-18 01:19:252021-08-12 07:36:16Accelerating AI during COVID: Getting more bang from your bots
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Kimberly Dou2020-06-17 10:02:002022-01-20 22:48:22Report | Get your social score
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Michelle Caddey Maclean2020-05-30 11:32:002021-11-16 07:27:51ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
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Kimberly Dou2020-05-29 17:45:002022-01-20 22:51:15Whitepaper | Everything you need to know about CDPs guide
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Kimberly Dou2020-05-29 15:53:002022-01-20 22:53:47Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-29 10:39:002022-01-20 22:57:05Whitepaper | A must-read guide: Selecting a retail CRM system
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Michelle Caddey Maclean2020-05-28 16:21:002022-01-20 22:59:08Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
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Kimberly Dou
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Kimberly Dou2020-05-28 15:51:002022-01-20 23:01:49Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
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Kimberly Dou
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Kimberly Dou2020-05-28 15:13:002022-01-20 23:03:41Whitepaper | Transforming the marketing department for the digital age
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 15:03:002022-01-20 23:04:46Whitepaper | Machine learning 101 for savvy retail marketers
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-28 10:45:002022-01-20 23:05:57Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
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Kimberly Dou
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Kimberly Dou2020-05-27 16:41:002022-01-20 23:06:57Whitepaper | How to create an enterprise mobile strategy
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Kimberly Dou2020-05-27 14:15:002022-01-20 23:07:45Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
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Krishna Kumar
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Krishna Kumar2020-05-26 06:45:002021-12-07 18:09:46Which vendor is best positioned to help retail and CPG brands increase CX?
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-05-04 10:25:002021-11-16 07:44:34Outsource Partner of the Year Award BI Group
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Kimberly Dou
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Kimberly Dou2020-04-27 17:44:002022-01-20 23:17:45eBook | 10 steps to launch a work-at-home solution
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Kimberly Dou
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Kimberly Dou2020-04-07 12:49:002022-01-20 23:20:37Webinar | Steps to navigate social media during a crisis
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:41:002021-11-16 07:44:01Diversity Impact – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:35:002021-11-16 07:46:54Best Workplace Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:22:002021-11-16 07:39:30Best Employee Relations Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-03-23 15:11:002021-11-16 07:37:00Best Use of Social Media – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-02-29 11:55:002021-11-16 07:49:59IAOP 2020 Excellence in Strategic Partnerships
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-02-28 17:16:002021-11-16 07:38:592020 Training Top 125
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Krishna Kumar
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Krishna Kumar2020-02-18 06:50:002022-01-14 07:23:25HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-02-08 12:30:002021-11-16 07:40:402020 IAOP Global Outsourcing 100 Award
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Virgil Wong
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Virgil Wong2020-02-05 11:10:082021-07-29 15:43:59Cognitive contact center: Using AI to improve the customer experience
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Kimberly Dou
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Kimberly Dou2020-02-04 16:39:002022-01-20 23:22:59Whitepaper | Leveraging data to lower roadside assistance expenses
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Kimberly Dou
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Kimberly Dou2020-02-03 16:31:002022-01-20 23:24:56Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-02-01 17:07:002021-11-16 07:41:45Instahiring Trailblazers 2020 Award
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-02-01 12:40:002021-11-16 07:42:312020 Customer Fest Leadership Award – Best Use of Data and Insights
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Kimberly Dou
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Kimberly Dou2020-01-28 17:41:002022-01-20 23:26:10eBook | Hyper personalize the banking customer experience
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Kimberly Dou
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Kimberly Dou2020-01-28 16:01:002022-01-20 23:27:41Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
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Kimberly Dou2020-01-24 12:26:002022-01-20 23:28:53Webinar | CX trends 2020: The state of the industry
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Krishna Kumar
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Krishna Kumar2020-01-06 09:04:002022-01-20 23:32:24eBook | The top 10 customer experience trends of 2020 UK
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Kimberly Dou
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Kimberly Dou2019-12-17 13:46:002022-01-20 23:36:04Whitepaper | Leveraging bot technology to enhance the customer experience
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Kimberly Dou
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Kimberly Dou2019-10-11 16:12:002022-01-20 23:38:40Report | Top brands are building customer loyalty online
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Kimberly Dou
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Kimberly Dou2019-09-26 16:14:002022-01-20 23:40:25Webinar | How to launch a successful work from home program
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Kimberly Dou
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Kimberly Dou2019-09-20 11:52:002022-01-20 23:41:22eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
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Kimberly Dou
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Kimberly Dou2019-09-16 14:17:002022-01-20 23:46:16Webinar | How to deliver EPIC social media engagement at scale
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Kimberly Dou
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Kimberly Dou2019-08-27 11:55:002022-01-20 23:49:11Whitepaper | Top10-customer-engagement-excerpt-for-HGS
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Virgil Wong
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Virgil Wong2019-08-27 10:08:052021-07-29 15:45:50Headless CMS bridges the cross-channel chasm
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