“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program here, and contact us below for a free consultation.
We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.
Quezon City, NCR
11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Alabang, Muntinlupa City, NCR
7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Iloilo City
Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
Whether you have current contact center operations in the Philippines or are considering the area for the first time, HGS invites you to virtually tour our Bridgetowne site in Manila.
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Michelle Caddey Maclean2021-06-04 14:36:002021-07-30 08:14:26COVID-19 vaccines for children: Timing, side effects, and more
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Page Inman2021-06-03 12:38:102021-06-03 12:41:51Philippines contact center agents quickly transition to home operations with great results
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Jamie Dwyer
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Jamie Dwyer2021-06-03 11:23:262021-09-16 14:48:30Whitepaper | To offshore or not to offshore
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Virgil Wong2021-06-01 06:44:002021-07-30 08:14:38Three ways healthcare engagement models differ from other industries
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Nancy Pekala
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Nancy Pekala2021-05-27 12:54:002021-08-12 07:38:09Social media playbook: 7 steps to supercharge social customer care
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Kimberly Dou2021-05-26 16:30:392021-06-21 09:45:27HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
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Virgil Wong
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Virgil Wong2021-05-26 10:07:002021-07-30 08:22:27Bringing service to the client: Why a social contact center is essential for modern customer service
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Page Inman2021-05-21 10:57:172021-05-28 14:25:40Creative contracting models beyond FTE in the digital era
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Kimberly Dou2021-05-18 07:05:002021-07-30 08:15:13Cookies crumble: How CDPs are eating into DMP’s business
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Krishna Kumar2021-05-17 13:36:382021-07-30 08:15:26How to talk to someone who’s hesitant to get the COVID-19 vaccine
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Kimberly Dou2021-05-17 10:33:002021-09-12 17:26:53Feds seek more vaccines at practices, but delays hamper the plan
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Nancy Pekala
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Nancy Pekala2021-05-14 12:20:102021-07-30 08:15:36HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
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Kimberly Dou
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Kimberly Dou2021-05-04 14:29:002021-07-30 08:15:50Effectively handling clinical denials amid a pandemic backlog of elective surgeries
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Kimberly Dou2021-05-04 12:19:002021-09-16 14:46:19Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
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Krishna Kumar2021-05-04 01:47:002021-08-23 05:29:38HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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Krishna Kumar2021-05-03 05:54:002021-07-30 08:16:05Modeling impactability with predictive analytics can drive better outcomes in whole-person care
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Kimberly Dou2021-05-01 10:06:002021-09-15 12:43:11eBook | 5 tips to successfully manage your social media strategy
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Krishna Kumar2021-04-29 02:59:112021-07-30 08:16:22How to excel with data analytics
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Krishna Kumar2021-04-28 11:44:002021-07-30 08:23:44Translating data to everyday language
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Krishna Kumar2021-04-06 04:50:002021-07-30 08:23:50HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable
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Krishna Kumar2021-04-06 03:13:002021-06-15 15:32:49How to make tech support faster and easier—for both customers and agents
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Virgil Wong2021-04-05 11:35:002021-06-17 09:40:49Using smart solutions to create low-effort, high-value tech support
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Virgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
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Virgil Wong2021-03-30 14:56:002021-07-30 08:24:17Contact center infrastructure: It’s time to assess your tools and technology
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Virgil Wong2021-03-30 12:39:002021-07-01 13:42:11Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
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Kimberly Dou2021-03-23 14:58:002021-09-16 14:44:11Whitepaper | Beyond measure: Making social care count
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Kimberly Dou2021-03-22 11:34:002021-09-15 12:36:51eBook | Measuring intelligent automation success
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Kimberly Dou2021-03-17 15:49:002021-09-15 12:40:31eBook | Everything you need to know about Cloud Governance
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Krishna Kumar2021-03-17 04:16:002021-06-15 14:03:003 Top customer experience trends every retailer should know about
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Virgil Wong2021-03-12 15:45:052021-08-12 07:42:14Customization for your customers: 5 hyper-personalization trends for 2021
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Michelle Caddey Maclean
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Michelle Caddey Maclean2021-03-12 13:51:122021-07-07 11:21:52Improve agent work-at-home performance with 8 unconventional uses of speech analytics
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Virgil Wong2021-03-11 19:04:222021-07-30 08:28:49Boost CSAT, ESAT, retention, and savings with a Modern CX approach
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Krishna Kumar2021-03-08 04:38:002021-07-27 08:48:35‘Choose to challenge’ to make life happen!
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Krishna Kumar2021-03-05 06:05:002021-07-30 08:25:25HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
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Krishna Kumar2021-03-02 05:06:002021-07-30 08:25:32How to rethink your social media strategy
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Krishna Kumar2021-02-26 08:09:002021-09-08 13:04:16COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-02-24 08:34:002021-07-01 12:22:56Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
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Krishna Kumar2021-02-22 09:07:002021-07-30 08:25:43Modernizing your contact center: The first step toward a more engaging patient experience
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Krishna Kumar2021-02-22 06:55:002021-06-16 15:21:50Why and how the most innovative CMOs will own the contact center
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Kimberly Dou
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Kimberly Dou2021-02-12 19:40:142021-08-23 05:31:12HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Krishna Kumar2021-02-11 09:16:002021-07-30 08:26:06HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
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Virgil Wong2021-02-08 17:05:592021-07-30 08:26:17For better RCM, prioritize people and track with technology
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Krishna Kumar2021-02-08 07:48:002021-07-30 08:26:25How to create a fantastic retail experience that keeps bringing customers back for more
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Krishna Kumar2021-02-04 08:50:002021-07-30 08:26:32258+ healthcare revenue cycle companies to know | 2020
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Krishna Kumar2021-02-02 08:31:002021-06-16 15:14:25When furloughs are on the table: 6 strategies to put your employees first
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Virgil Wong2021-02-01 17:06:512021-07-30 08:31:46Preventing and appealing clinical denials with analytics, automation, and AI
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Krishna Kumar2021-02-01 06:48:002021-06-16 14:21:04Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-06-15 17:47:57Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-07-30 08:26:53Four digital technologies that will transform the customer experience
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Virgil Wong2021-01-25 22:07:352021-05-28 17:05:20Ready to modernize your contact center? Assess trends with care
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Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
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Krishna Kumar2021-01-25 08:40:002021-06-15 14:58:07How self-service experience can reduce customer confusion and increase satisfaction
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Virgil Wong
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Virgil Wong2021-01-20 19:46:542021-07-30 08:30:15COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-01-13 08:58:002021-07-30 08:27:19Three digitized ways to improve the member experience
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Virgil Wong2021-01-12 17:56:582021-05-31 12:55:52HGS’s 2020 highlights: Achievement amidst adversity
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Virgil Wong2021-01-11 19:07:142021-07-30 08:27:3010 creative ways to leverage advanced analytics
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Kimberly Dou2021-01-11 14:06:002021-09-16 14:42:39Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
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Kimberly Dou2021-01-07 15:22:002021-09-16 14:39:23Whitepaper | DevSecOps: Building secure enterprise applications, at speed
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Virgil Wong2021-01-06 22:07:382021-07-30 08:27:45A COVID-19 update from our company’s consulting physician
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Krishna Kumar2021-01-05 09:05:002021-07-30 13:27:49Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Krishna Kumar2021-01-04 09:23:002021-06-15 14:08:01Candidates will have to hone their digital capabilities
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Kimberly Dou2020-12-28 17:26:002021-09-16 12:05:44Whitepaper | Creating an effective social media crisis plan
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Krishna Kumar2020-12-28 08:49:002021-07-29 15:00:26HGS is on board as one of Valuable 500 companies!
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Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
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Virgil Wong2020-12-21 20:45:142021-05-28 16:46:59Preparing for the post-pandemic rise of digital nomadism
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Kimberly Dou2020-12-16 16:09:002021-09-16 12:04:02Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar2020-12-10 09:06:002021-07-30 13:28:13HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Krishna Kumar2020-12-10 06:50:002021-10-05 06:57:58eBook | The top 10 customer experience trends of 2020
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Virgil Wong2020-12-08 22:39:252021-08-06 14:42:47Who owns automation in the enterprise?
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Krishna Kumar2020-12-08 02:53:002021-06-15 02:14:30HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
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Virgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
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Virgil Wong2020-11-25 00:33:002021-09-14 11:32:15Member experience: Never a better time for digital enablement
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Kimberly Dou2020-11-06 14:41:002021-09-16 12:02:42Whitepaper | How to design an effective customer self-service portal
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Michelle Caddey Maclean2020-11-03 17:09:002021-07-27 12:33:22Automation Anywhere IMEA Partner Award
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Virgil Wong2020-11-02 22:00:182021-05-31 14:00:15A self-sufficient staff: 5 tips for recruiting work-at-home employees
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Michelle Caddey Maclean2020-10-21 17:28:002021-07-27 12:44:122020 TMC CX Innovation Award
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Virgil Wong
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Virgil Wong2020-10-16 21:01:002021-06-22 21:31:50The Cloud Computing Excellence Award
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Michelle Caddey Maclean2020-10-15 17:32:002021-09-12 16:24:51Female Executive of the Year – Business Services 2020
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Michelle Caddey Maclean2020-10-15 15:01:002021-07-27 12:10:042020 Golden Bridge Business and Innovation Award
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Krishna Kumar
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Krishna Kumar2020-10-08 03:34:002021-07-29 14:30:31HGS launches new contact center analytics platform
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Kimberly Dou2020-10-05 15:50:002021-09-16 12:01:44Report | Rely on a recognized CX leader
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Michelle Caddey Maclean2020-10-03 17:18:002021-07-27 12:57:43Best Large Customer Service Team 2020 (Finalist)
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-01 15:22:002021-07-27 12:48:09Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
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Krishna Kumar
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Krishna Kumar2020-10-01 03:45:002021-09-12 17:51:45HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Kimberly Dou
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Kimberly Dou2020-09-29 11:26:002021-09-15 13:49:12Webinar | Modernizing apps using AWS cloud databases
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Kimberly Dou
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Kimberly Dou2020-09-25 14:17:002021-09-16 12:00:45Whitepaper | Effectively managing the volume of social media activity
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Krishna Kumar2020-09-23 04:51:002021-07-28 16:30:54Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar
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Krishna Kumar2020-09-10 03:54:002021-07-29 14:50:43Business Process Management industry gets a boost during COVID-19
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Krishna Kumar2020-08-27 04:06:002021-09-12 16:26:39Everest Group identifies HGS as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Kimberly Dou2020-08-24 14:08:002021-09-16 11:58:43Whitepaper | Using AI to improve the contact center customer experience
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Krishna Kumar2020-08-24 04:38:002021-06-15 02:15:39HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-07-28 16:28:35HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar
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Krishna Kumar2020-08-17 05:16:002021-07-28 16:44:16HGS Digital executes reseller agreement with Adobe
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Kimberly Dou
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Kimberly Dou2020-07-27 15:39:002021-09-16 11:57:12Report | Count on a star performer!
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Michelle Caddey Maclean2020-07-15 14:47:002021-07-27 11:57:192020 IAOP Global Impact Sourcing Award
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Virgil Wong2020-07-10 15:37:512021-09-12 16:40:384 ways that healthcare systems can manage denied claims
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Kimberly Dou2020-07-08 18:13:002021-09-15 13:47:38Webinar | Leveraging Bots&Brains™ for the new normal
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Kimberly Dou
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Kimberly Dou2020-06-25 12:30:002021-09-15 13:43:53Webinar | Award-Winning Social Media Strategies for the CX Generation
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Michelle Caddey Maclean2020-06-22 17:49:002021-07-27 12:59:39Stevie Customer Service Team of the Year 2020
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Kimberly Dou2020-06-19 16:32:002021-09-15 13:39:34Webinar | Measuring the voice of your customer in an AI-driven world
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Virgil Wong2020-06-19 14:46:282021-09-12 16:39:47Healthcare customer engagement: Charting an empathetic experience
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Virgil Wong2020-06-18 01:19:252021-08-12 07:36:16Accelerating AI during COVID: Getting more bang from your bots
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Kimberly Dou2020-06-17 10:02:002021-09-16 11:55:50Report | Get your social score
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Michelle Caddey Maclean2020-05-30 11:32:002021-07-27 14:49:37ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
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Kimberly Dou2020-05-29 17:45:002021-09-16 11:53:38Whitepaper | Everything you need to know about CDPs guide
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Kimberly Dou2020-05-29 15:53:002021-09-16 11:50:16Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
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Michelle Caddey Maclean2020-05-29 10:39:002021-09-16 11:48:30Whitepaper | A must-read guide: Selecting a retail CRM system
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Michelle Caddey Maclean2020-05-28 16:21:002021-09-16 11:46:23Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
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Kimberly Dou2020-05-28 15:51:002021-09-16 11:44:41Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
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Kimberly Dou2020-05-28 15:13:002021-09-16 11:42:51Whitepaper | Transforming the marketing department for the digital age
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Michelle Caddey Maclean2020-05-28 15:03:002021-09-16 11:40:55Whitepaper | Machine learning 101 for savvy retail marketers
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Michelle Caddey Maclean2020-05-28 10:45:002021-09-16 11:38:02Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
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Kimberly Dou2020-05-27 16:41:002021-09-16 11:36:33Whitepaper | How to create an enterprise mobile strategy
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Kimberly Dou2020-05-27 14:15:002021-09-16 11:33:54Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
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Krishna Kumar2020-05-26 06:45:002021-09-16 11:28:01Which vendor is best positioned to help retail and CPG brands increase CX?
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Michelle Caddey Maclean2020-05-04 10:25:002021-07-27 14:32:01Outsource Partner of the Year Award BI Group
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Kimberly Dou
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Kimberly Dou2020-04-27 17:44:002021-09-09 15:47:07eBook | 10 steps to launch a work-at-home solution
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Kimberly Dou2020-04-07 12:49:002021-09-15 13:37:25Webinar | Steps To Navigate Social Media During a Crisis
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Michelle Caddey Maclean2020-03-23 15:41:002021-07-27 16:07:04Diversity Impact – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:35:002021-07-27 16:05:39Best Workplace Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:22:002021-07-27 16:01:01Best Employee Relations Practices – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-03-23 15:11:002021-07-27 15:56:01Best Use of Social Media – 2020 World HRD Congress and Awards
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Michelle Caddey Maclean2020-02-29 11:55:002021-08-06 09:19:11IAOP 2020 Excellence in Strategic Partnerships
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Michelle Caddey Maclean2020-02-28 17:16:002021-07-27 16:02:112020 Training Top 125
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Michelle Caddey Maclean2020-02-08 12:30:002021-07-27 15:50:432020 IAOP Global Outsourcing 100 Award
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Virgil Wong2020-02-05 11:10:082021-07-29 15:43:59Cognitive contact center: Using AI to improve the customer experience
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Virgil Wong2020-02-05 11:02:302021-09-14 11:45:03Picking up the pace: Healthcare’s evolution to social media
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Kimberly Dou2020-02-04 16:39:002021-09-02 14:13:02Whitepaper | Leveraging data to lower roadside assistance expenses
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Kimberly Dou2020-02-03 16:31:002021-09-16 11:25:08Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
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Michelle Caddey Maclean2020-02-01 17:07:002021-07-27 15:59:51Instahiring Trailblazers 2020 Award
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Michelle Caddey Maclean2020-02-01 12:40:002021-07-27 15:53:032020 Customer Fest Leadership Award – Best Use of Data and Insights
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Kimberly Dou2020-01-28 17:41:002021-09-01 17:04:11eBook | Hyper personalize the banking customer experience
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Kimberly Dou2020-01-28 16:01:002021-09-16 11:23:36Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
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Kimberly Dou2020-01-24 12:26:002021-09-15 12:55:09Webinar | CX trends 2020: The state of the industry
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Kimberly Dou2020-01-15 09:51:002021-08-27 15:53:59Webinar | Social determinants of health: Your questions answered
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Kimberly Dou2019-12-17 13:46:002021-09-16 11:22:46Whitepaper | Leveraging bot technology to enhance the customer experience
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Kimberly Dou2019-10-11 16:12:002021-09-22 12:26:03Report | Top brands are building customer loyalty online
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Kimberly Dou2019-09-26 16:14:002021-09-15 12:52:24Webinar | How to launch a successful work from home program
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Kimberly Dou2019-09-20 11:52:002021-09-16 11:12:44eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
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Kimberly Dou2019-09-16 14:17:002021-09-16 10:50:18Webinar | How to deliver EPIC social media engagement at scale
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Michelle Caddey Maclean2019-09-05 07:00:002021-09-12 17:52:29HGS hits $1 billion in recovered payments for healthcare systems’ toughest claims
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Kimberly Dou2019-08-27 11:55:002021-09-16 11:20:49Whitepaper | Top10-customer-engagement-excerpt-for-HGS
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Virgil Wong2019-08-27 10:08:052021-07-29 15:45:50Headless CMS bridges the cross-channel chasm
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Kimberly Dou2019-08-26 14:20:002021-09-09 15:36:28eBook | Everything-you-need-to-know to launching text message customer service
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Kimberly Dou2019-08-26 14:00:002021-09-15 12:37:32eBook | The uberification of health insurance
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Kimberly Dou2019-04-27 14:29:002021-09-01 16:47:55Whitepaper | Digital transformation for contact centers
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Virgil Wong2019-03-20 09:04:392021-07-29 16:13:19How to choose the right cloud service provider for your organization
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Virgil Wong2018-11-20 22:16:492021-07-29 17:40:50Best-in-class social media customer care: What our experts want you to know
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