Global Locations
HGS Philippines
Smarter customer experiences. Better business process optimization.
Global Locations
Smarter customer experiences. Better business process optimization.
“For our more than 10,000 diverse employees, work life in HGS goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
*Based on 2020-2021 data
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
Manila, NCR
Northgate Cyberzone,
Filinvest Corporate City, Alabang,
Muntinlupa City, NCR 1781
7th Avenue Corner 24th Street
Bonifacio Global City, Taguig, NCR 1634
32nd Street Corner 3rd Avenue
Bonifacio Global City, Taguig NCR 1634
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110
7th Avenue Corner 24th Street
Bonifacio Global City, Taguig,
1634 Metro Manila
Iloilo City
Boardwalk Avenue,
Smallville Business Center
Mandurriao, Iloilo City 5000
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000
Cebu City
Archbishop Reyes Ave.
Lahug, Cebu City 6000
Office 1141, 11th Floor, Apple One Equicom Tower, Mindanao Avenue Cor. Biliran St., Cebu Business Park, Cebu City 6000