Global Locations

HGS Jamaica

Smarter customer experiences. Better business process optimization.

HGS Jamaica 10 year anniversary logo

HGS launched its first nearshore Jamaica site in Kingston with a banking client and about 55 employees in 2012. This year, having grown to 1700+ employees with renowned clients across six industries, the always-enthusiastic HGS Jamaica team celebrates a significant milestone that has not yet been achieved by many international outsourcers operating in this geography.

Read more about HGS Jamaica’s anniversary

“To see and participate in HGS Jamaica’s growth for 10 years is both inspiring and satisfying. The energy and passion that the Jamaica team brings to their work, and the kind of dedication that they’ve consistently shown, I’m incredibly proud of it and inspired by it every day. I look forward to many more glorious years with this forward-looking, uplifting team.”

— Narasimha Murthy, President, HGS Americas

“The 10-year mark is crucial and sets the precedent for the next leg of professional growth. HGS has emerged as one of the best places to work in Jamaica’s fast-growing BPM industry and continues to attract top talent. We have been ranked the best BPO and 7th Best Employer for FY2021, and the credit goes to the leadership and people that represent HGS in Jamaica. I am sure they are poised for more growth and success, and to chart out another memorable decade in HGS history.”

— Giridhar G V, Executive Vice President, Global HR Head, HGS

The Jamaica advantage

Let HGS take you to the Caribbean!

Global time zone iconAt GMT-5, Jamaica’s time zone is quite similar to the central and eastern US

Airplane icon2-5 hour flight from major US cities, 10 hours from the UK; HGS is 30 minutes from KIN airport

Affinity iconAn affinity to US, Canadian, and British culture; English language proficiency; vibrant people

Contact center agent iconCall center industry maturity, and the government actively supports growth (e.g., JAMPRO)

Educational institution icon90 colleges, universities, and vocational schools; HGS partners with some

Reward and benefit iconHGS offers a generous total rewards program, including enhanced maternity benefits

Exchenge iconJamaica has highly favorable exchange and wage rates

Labor pool iconThe nation offers a 1.2 million person labor pool, with a 8.5% unemployment rate (average)

Process automation iconCapabilities well beyond call centers – knowledge process, IT, and digital CX outsourcing already taking place

Work cloud infrastructure iconYou can count on the quality tech/telco infrastructure, bandwidth availability, and power-grid reliability

Data protection iconSolid data protection and security practices; many healthcare and financial organizations have invested

Honor icon2022 Ryan Strategic Advisory survey placed Jamaica among the most popular delivery points in the Americas

HGS Jamaica locations

HGS Jamaica – Kingston

113 Constant Spring Road
Kingston 8, Jamaica

HGS Jamaica – Portmore

7 East Trade Way
Portmore, Jamaica

We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.

Many of our contact center employees in Jamaica and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.

Connect with our experts

What the experts are saying

“According to U.S. contact center decision-makers, Jamaica rose to become the most favored American nearshore location…. Jamaica has graduated from a promising nearshore hub into a beachhead for outsourcers seeking to expand service delivery into the larger English-speaking world….

— Sean Goforth, Ryan Strategic Advisory, NEARSHORE 2021: A New Service Delivery Paradigm, July 2021

Jamaica’s performance among all the HGS locations is a testament to the strength and resilience of the Jamaican worker, but also the wider Global Services Sector (GSS). The fact that we were able to do so well also shows the enormous potential to be tapped in the GSS, and we will continue to support this sector, which is already playing a major role in further developing Jamaica.”

— JAMPRO GSS Programme Director Marjorie Straw

Jamaica Kingston Blue Mountains

Experience HGS Jamaica

Whether you have current contact center operations in Jamaica or are considering the area for the first time, HGS invites you to virtually tour our modern site in the capital city of Kingston, Jamaica.

Recognized as a leader

Glassdoor logoHGS is ranked in the top 10 best companies to work for in Jamaica

IAOP Impact Sourcing ChampionsHGS was recognized by IAOP for employee impact sourcing in Jamaica (2020)

HGS Jamaica success stories

Case studies of how we make our clients more competitive every day

Join HGS

Build your career for the future with HGS Jamaica.