Smarter customer experiences | Jamaica

Better business process optimization

HGS Jamaica (Worthington)

12-14 Worthington Terrace
Kingston 10, Jamaica

HGS Jamaica (Saxthorpe)

7 Saxthorpe Avenue
Kingston 8, Jamaica

HGS Jamaica (113 Constant Spring)

113 Constant Spring Road
Kingston 8, Jamaica

HGS Jamaica (118 Constant Spring)

118 Constant Spring Road
Kingston 8, Jamaica

Latest news and insights

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Customization for your customers: 5 hyper-personalization trends for 2021

As a consumer, you’ve probably noticed online ads or suggestions…
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Boost CSAT, ESAT, retention, and savings with a Modern CX approach

According to a 2020 Walker study, the top business priority for…
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For better RCM, prioritize people and track with technology

Across the healthcare industry, health information mismanagement…
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Preventing and appealing clinical denials with analytics, automation, and AI

U.S. hospitals lose $262 billion due to denied claims each year,…
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Ready to modernize your contact center? Assess trends with care

‘Tis the season for contact center trends, predictions, and…
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Become a better business detective with image analytics

Everyone knows that a picture is worth a thousand words. Computers…
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COVID-19 and healthcare: 3 areas of market focus

From delayed or avoided healthcare procedures to lost insurance…
2020 in review

HGS’s 2020 highlights: Achievement amidst adversity

In 2020, the COVID-19 world health crisis impacted nearly every…
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10 creative ways to leverage advanced analytics

Today’s companies are constantly flooded with loads of valuable…
COVID-19 update

A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, HGS has trusted the…
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Turn Work@Home into on-demand with agent self-scheduling

COVID-19 has changed the traditional contact center dynamic forever.…
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Preparing for the post-pandemic rise of digital nomadism

When COVID-19 subsides and travel restrictions are lifted, it’s…
automation in the enterprise

Who owns automation in the enterprise?

If we look at the CEO mandate in most annual reports, there is…
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HGS focuses on giving during holiday season

“If you want to go fast, go alone. If you want to go far, go…
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Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
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Accelerating AI during COVID: Getting more bang from your bots

Read our latest blog to understand how Artificial Intelligence…
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7 topics to include in your playbook for award-winning social customer care

Read our latest blog to know the seven key topics to include…
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Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…
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Headless CMS bridges the cross-channel chasm

The blog explores how a headless CMS bridges the cross-channel…
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How to choose the right cloud service provider for your organization

A CIO's guide for choosing the right cloud services provider.…
Social  Media

Best-in-Class Social Media Customer Care: What Our Experts Want You to Know

Are you harnessing the benefits of your social media customer…
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Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

If I was paid a £ for every time “reduce cost” was the answer…
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Why leverage cloud and how to get rolling

To keep up with the demands of organizations’ ever-changing…
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Can Companies Continue To Price Services Using FTE and Headcount?

By Graham Brown, Chief Sales and Marketing Officer, HGS…
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What is hyper-personalization?

Hyper-Personalizations is the marketer’s agenda in 2018. Hyper-Personalization…
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9 Steps to defining an enterprise mobile strategy

With mobility now becoming an essential element of personal and…

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