HGS India

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

ChatGPT prompts allow for conversations to flow seamlessly between generative AI and humans. Learn the top ChatGPT prompts to improve your CX.

Running a tech or IT company requires a suitable infrastructure, skilled manpower, regular maintenance, and many more things that cost money. Hiring experts on demand is a cost-effective way to meet goals and scale a business to newer heights. Read more to know how you can expand your set-up and take in more orders through on-demand expertise.

When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.

Location: Huntington Beach, CA Dates: Oct 22 - Oct 25, 2023

The world of social media is continuously changing. Most marketing agencies have a lot on their plate and thus find it difficult to keep up with the ever-evolving norms of social media. Hence, most businesses and agencies have started to delegate their social media marketing responsibilities to an agency that showcases expertise on the same. But shortlisting an agency can be a cumbersome task as it is tough to find out whether the agency is on the same page as your agency or brand. Here are 10 important questions one should be asking to conclude whether an agency is perfect for the business/brand.

When a business offers the choice of personalization to a consumer, it strengthens the brand's position in the customer’s life and ensures a pleasant vibe throughout the customer's buying journey.

The increased adoption of AI and predictive analytics across various sectors is leading to better risk assessments and improved operations. Even though, they are already revolutionizing how things are being done tech-wise, AI and predictive analytics have a lot in store for the near future.

As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.

Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.

Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.

Location: Austin, TX
Dates: March 1, 2023 - March 3, 2023

We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.

We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.

AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.

HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.

In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.

Operational efficiency and productivity are easily achievable with the help of tried-and-tested improvements offered by contact center solutions.

While personalized customer experience is possible through a traditional contact center, agent augmentation is unlocking new opportunities in the CX space.

Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.

A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.

With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.

In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.

Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.

Concerned retailers are feeling the impact caused by recent…

Location: Ft. Lauderdale, FL
Dates: April 3, 2022 - April 6, 2022

HGS recently participated in a virtual roundtable discussion…