Global Locations

HGS Canada


Smarter customer experiences. Better business process optimization.

Chris Courneya

“Now is the perfect time to partner with HGS Canada.

We continue to invest in Canada, both from a labour perspective as well as a digital perspective. Expanding our reach into the province of Quebec has bolstered our bilingual capacity and allowed us to continue to grow with existing clients and to meet capacity demands of new clients. Our work-at-home program, launched well before the arrival of COVID-19, has continued to mature and is a differentiator in the Canadian market for HGS. We are in the process of making significant investments in our digital vertical in 2022.

As we continue to navigate the pandemic, HGS continues to be a true extension of our partners and is looking to grow in Canada while delivering best-in-class client satisfaction.”

Chris Courneya, Vice President of Client Services, HGS Canada

Our Canadian successes


Ready. Resourceful. Resilient.

Icon of 62 PNS at Jamaica location2300+ team
members strong
across Canada

Icon of 62 PNS at Jamaica location9 Canadian
provinces with
HGS employees

Icon of work at home2016 launch
of work-at-home
in Canada

Icon of 62 PNS at Jamaica location50% of clients with
HGS Canada for
15+ years

Icon of 62 PNS at Jamaica location12% of HGS’s
global revenue
for FY 2021

Icon of 62 PNS at Jamaica location25+ years’
BPO experience
in Canada

Canada: Recognized by analysts for its service delivery potential

“The Americas region is becoming a preferred choice for firms, given the ease of coordination with onshore teams, better alignment/training, and customer intimacy….Canada will [also] witness accelerated growth, particularly due to high government investments in attracting foreign investors, and especially in the IT and digital services space. Uncertainty around U.S. government policies will further drive enterprises to expand beyond existing U.S. delivery centres, especially Canada.”

— Parul Jain and Anish Agarwal, Everest Group

Our Canadian locations

HGS Canada Corporate Headquarters

Metropolitan Place
99 Wyse Road, Suite 1300
Dartmouth, NS   B3B 1W9

HGS Dartmouth

250 Brownlow Avenue, Suite II
Dartmouth, NS  B3A 4S5
902-481-9475

HGS Timmins

130 Spruce Street South
Timmins, ON  P4N 2M5
1.866.640.5238

HGS North Bay

390 Lakeshore Drive
North Bay, ON  P1A 2C7
705.475.5700

HGS Barrie

Kozlov Centre
400 Bayfield Street, Unit C1
Barrie, ON  L4M 5A1
705-503-8886

HGS Windsor

Tecumseh Mall
7770 Tecumseh Road East
Windsor, ON  N8T IE9
1-866-640-5236

HGS Charlottetown Corporate Office

82 Hillstrom Avenue
Charlottetown, PEI  CIE 2C6
902-629-3240

HGS Charlottetown Call Centre

82 Hillstrom Avenue
Charlottetown, PEI  CIE 2C6
902-629-3240

Solutions that offer peace of mind in moments of crisis

Many of our contact center employees in Canada and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.

Experience HGS Windsor


Whether you have current contact center operations in the Windsor or are considering the area for the first time, HGS invites you to virtually tour our Windsor site in Ontario, Canada.

Our culture

“The culture and leadership at HGS creates an environment where agents are supported in meeting their targets. Hence, there is great strategic execution of change and achieving the goals we set for them.”

— Manager – Call Centre Operations, Leading Canadian Telecommunications Company

image of a live agent at a contact center

Personalized customer service in English and French

For clients requiring French support, HGS recruits and retains bilingual agents from across Canada – particularly from Quebec.

When filling bilingual roles, HGS posts jobs in French; employs certified, bilingual recruiters; and uses verbal and written assessments to find the best candidates.

Bilingual agents receive comprehensive training in English, with specific guidance on the translation of key brand-specific phrases for consistency. They alternate between English and French as they interact with coworkers and handle customer calls.

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