“We continue to invest in Canada, both from a labour perspective as well as a digital perspective. Expanding our reach into the province of Quebec has bolstered our bilingual capacity and allowed us to continue to grow with existing clients and to meet capacity demands of new clients.”
“Our work-at-home program, launched well before the pandemic, has continued to mature and is a differentiator in the Canadian market for HGS. We are in the process of making significant investments in our digital vertical in 2023. HGS continues to be a true extension of our partners and is looking to grow in Canada while delivering best-in-class client satisfaction.”
Chris Courneya
VP of Client Services, HGS Canada
Ready. Resourceful. Resilient.
2300+ team
members strong
across Canada
9 Canadian
provinces with
HGS employees
2016 launch
of work-at-home
in Canada
50% of clients with
HGS Canada for
15+ years
12% of HGS’s
global revenue
for FY 2021
25+ years’
BPO experience
in Canada
“The Americas region is becoming a preferred choice for firms, given the ease of coordination with onshore teams, better alignment/training, and customer intimacy….Canada will [also] witness accelerated growth, particularly due to high government investments in attracting foreign investors, and especially in the IT and digital services space. Uncertainty around U.S. government policies will further drive enterprises to expand beyond existing U.S. delivery centres, especially Canada.”
— Parul Jain and Anish Agarwal, Everest Group
P.O. Box 20102
Charlottetown RPO
Sherwood, PE C1A 9E3
1-866-640-5236
Many of our contact center employees in Canada and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
Whether you have current contact center operations in the Windsor or are considering the area for the first time, HGS invites you to virtually tour our Windsor site in Ontario, Canada.
“The culture and leadership at HGS creates an environment where agents are supported in meeting their targets. Hence, there is great strategic execution of change and achieving the goals we set for them.”
— Manager – Call Centre Operations, Leading Canadian Telecommunications Company
For clients requiring French support, HGS recruits and retains bilingual agents from across Canada – particularly from Quebec.
When filling bilingual roles, HGS posts jobs in French; employs certified, bilingual recruiters; and uses verbal and written assessments to find the best candidates.
Bilingual agents receive comprehensive training in English, with specific guidance on the translation of key brand-specific phrases for consistency. They alternate between English and French as they interact with coworkers and handle customer calls.
“The pandemic has been difficult for everyone. With that said, we are extremely proud that we have been able to keep our employees safe and sound by swiftly and effectively adapting our operations and work methods. Throughout this unprecedented time, HGS has retained the trust of its clients and now we’re searching for new talent to grow with us.
Given its economic vitality and skilled workforce, Canada is the ideal place for new job opportunities.”
— Ross Duff, Senior Vice President of Operations, HGS Canada
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https://hgs.cx/wp-content/uploads/2023/05/Hinduja-Hospital-Banner.png 878 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-24 09:42:002023-08-23 01:16:22HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)
https://hgs.cx/wp-content/uploads/2023/09/techgig-1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-23 06:45:232023-09-01 11:34:40AI and automation will create more jobs than they will replace
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-08-23 03:36:115 Ways ChatGPT Improves Customer Experience
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg 338 338 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
https://hgs.cx/wp-content/uploads/2023/09/CCpipeline.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-17 08:35:292023-09-01 11:34:45Putting employee experience at the center of digital transformation
https://hgs.cx/wp-content/uploads/2023/05/night-aerial-view_forsite-1000x580-1.jpg 580 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-16 09:04:022023-07-10 01:32:24Customer Contact Week – Las Vegas
https://hgs.cx/wp-content/uploads/2023/04/BFTF-SocialBanner.jpg 1080 1920 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-12 15:15:452023-07-12 11:32:36Build for the Future Summit 2023 – Venue https://hgs.cx/wp-content/uploads/2023/04/BFTF-SocialBanner.jpg 1080 1920 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-12 15:12:012023-09-22 13:55:56Build for the Future Summit 2023 – Speakers https://hgs.cx/wp-content/uploads/2023/04/BFTF-SocialBanner.jpg 1080 1920 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-12 15:11:202023-07-31 09:43:10Build for the Future Summit 2023 – Register https://hgs.cx/wp-content/uploads/2023/04/BFTF-SocialBanner.jpg 1080 1920 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-12 15:10:122023-09-07 16:16:29Build for the Future Summit 2023 – Agenda
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5-Essentials-of-Strong-CX-Journey.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-09 08:58:542023-08-23 03:56:12The 5 Essential Stages of a Strong CX Journey
https://hgs.cx/wp-content/uploads/2023/09/cxointel.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 07:59:552023-09-01 11:34:41What are the benefits/disadvantages of outsourcing for businesses?
https://hgs.cx/wp-content/uploads/2023/05/Jeffrey-Newman.jpeg 401 401 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 07:18:062023-05-17 08:55:59S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-05-03 04:14:592023-05-03 12:59:42Organisations must do more to support vulnerable customers during economic crises, says HGS
https://hgs.cx/wp-content/uploads/2023/04/CS-Week_2023.jpg 1079 1920 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2023-05-02 17:17:182023-05-04 21:05:51CS Week Conference
https://hgs.cx/wp-content/uploads/2023/06/RetailCustomerExperience.jpg 450 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-05-01 11:57:032023-06-12 11:10:56Effective CX strategies amid evolving retail consumer engagement
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-chatGPT-implications.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-01 02:55:422023-09-14 05:08:52Implications of ChatGPT and Its Role in Shaping the Future
https://hgs.cx/wp-content/uploads/2023/04/OWS2023.webp 359 638 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-28 06:38:312023-08-04 07:19:22OWS23: Reimagined https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-27 10:25:112023-09-01 11:34:42Forecasting, resilience, and agility key to adapting to clients’ evolving needs: Group CEO of HGS
https://hgs.cx/wp-content/uploads/2023/06/CRM-Dest.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-26 09:49:352023-06-14 04:17:55As Loyalty Withers, Lifetime Value Needs to Be Redefined
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-4-important-functionalities-CES.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-24 04:33:122023-08-23 03:56:514 Important Functionalities in Customer Engagement Software
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-ChatGPT-for-better-performance.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-24 03:36:302023-08-23 03:56:54Using AI for Customer Experience Insights
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2023-04-21 14:24:412023-09-22 13:47:35HGS Build for the Future Summit 2023
https://hgs.cx/wp-content/uploads/2023/04/Sarah-Dekin.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-19 09:22:062023-05-22 16:30:13S3E2 | Embracing Change to Transform Your CX with Sarah Dekin, President and COO at Hometap https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-14 09:30:342023-06-27 11:24:00Behind the scenes of summer travel: A robust CX strategy
https://hgs.cx/wp-content/uploads/2023/04/global-outsourcing-100-2023.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-11 11:49:172023-04-11 17:51:352023 IAOP Global Outsourcing 100
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-AI-improves-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-11 06:04:532023-08-23 04:00:24How AI Powered Calls can Improve Customer Experience
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-5-essential-CC-capabilities.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-11 05:24:392023-08-23 04:01:035 Essential Contact Center Capabilities for Improved CX
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-6-simple-ways-customer-engagement.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-10 16:19:052023-08-23 04:01:316 Simple Ways to Achieve Quality Customer Engagement
https://hgs.cx/wp-content/uploads/2023/04/Contact_Center-Call_Center.jpg 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-06 13:26:402023-08-23 04:01:56Call Center vs. Contact Center: 6 Key Differences
https://hgs.cx/wp-content/uploads/2023/04/Glenn-Weinstein.jpeg 284 284 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-05 08:22:342023-04-20 09:39:28S3E1 | From the Navy to Twilio: Glenn Weinstein
https://hgs.cx/wp-content/uploads/2023/03/HGS_Final-2-1.png 3001 3001 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-29 12:50:382023-04-06 12:34:42S03E00 | Introducing CX Champions!
https://hgs.cx/wp-content/uploads/2023/03/ThePensionsRegulator_HGS.jpg 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-28 09:25:062023-04-06 15:12:38HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp 580 1560 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-28 04:46:452023-09-06 02:00:33The History of Social Media Marketing: Its Evolution in Business
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-03-24 04:01:182023-08-23 04:03:4810 Actionable Tips to Motivate your Contact Center Agents
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-20 13:10:382023-08-23 04:05:49ChatGPT – A Social Media Warrior https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-20 11:10:222023-05-09 09:25:30HGS Canada Certified as a Great Place to Work® for 2023-2024
https://hgs.cx/wp-content/uploads/2023/03/Gaylord-Palms.png 747 1093 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-14 07:56:502023-05-04 21:06:33Enterprise Connect
https://hgs.cx/wp-content/uploads/2023/09/herstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-10 07:30:572023-09-01 11:34:49STEM and the glass ceiling: take what is yours https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-08 07:42:552023-09-01 11:34:55This Women’s Day, let’s commit to walk the talk
https://hgs.cx/wp-content/uploads/2023/09/CCA.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-02 02:00:002023-09-01 11:34:51Employee wellbeing is top priority for firms in the battle for talent
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-03-01 07:17:242023-09-06 02:16:20Top 5 Social Media Marketing Challenges https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2023-02-28 23:26:452023-02-28 23:38:20HGS completes acquisition of TekLink International
https://hgs.cx/wp-content/uploads/2023/09/iaop.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-28 12:57:442023-09-01 11:34:34HGS moves quickly to migrate contact center technology to cloud
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-28 01:48:332023-08-16 10:05:08HGS Ranked as a Leader in all Four Quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services Report
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp 450 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-21 11:16:562023-06-23 10:52:372022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 01:49:102023-02-15 12:27:54HGS appoints Patrick Elliott as new CEO for HGS UK
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-AI-in-contact-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-13 02:58:482023-09-14 03:49:33How Artificial Intelligence is Transforming Contact Centers?
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp 500 952 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-10 15:47:542023-08-23 04:07:58Report | 2023: A Year of Reckoning for Customer Experience Programs
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp 915 2560 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-10 01:35:172023-09-25 05:15:56What is Google Bard AI? How to Use it? Features, Use Cases, and Limitations
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-06 02:30:022023-08-23 05:54:12What is Agent Collaboration and its Impact on CX?
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-02 03:58:092023-09-12 12:27:15What is Contact Center Analytics? Here’s Everything you Need to Know
https://hgs.cx/wp-content/uploads/2023/01/fllsb-view-0077-hor-wide-1-1.webp 751 1336 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-27 05:35:212023-05-04 21:07:1419th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2023/01/MandalayDay_54_990x660.jpg 660 990 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:23:542023-05-04 21:07:432023 IFA: What’s next in digital?
https://hgs.cx/wp-content/uploads/2023/01/JW-Marriott-Austin.jpg 584 876 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:02:552023-05-04 21:07:55Execs In The Know Customer Response Summit
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-23 02:56:352023-09-12 12:44:18How to Measure the Performance of a Customer Data Platform
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-18 02:46:582023-08-23 05:58:08Using Empathy, Understanding and Experience to Lead
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-16 02:56:162023-08-23 05:58:10What are the Top Contact Center Skills for Agents and Managers?
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-10 01:20:592023-08-23 05:56:29How to Generate More Revenue Through your Contact Center
https://hgs.cx/wp-content/uploads/2023/01/VMblog.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-09 06:31:582023-09-11 07:43:01HGS 2023 Predictions: A new era of customer experience and digital transformation
https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-05 05:31:312023-09-11 07:43:28Elevating the brand reputation in the era of gen Z
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-03 01:24:082023-08-23 05:55:50The Top 5 Customer Experience Goals to set for your Business
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-30 01:08:182023-08-23 07:01:05How Knowledge Base Tools Boost Contact Center Agent Training
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-remote-agent.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-29 04:09:422023-08-23 06:59:01How to Improve Agent Productivity During Remote Working
https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-28 08:56:362023-09-11 07:43:49CX Personalization: How to unlock brand loyalty in 2023
https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:45:072023-09-11 07:44:11Venk Korla of HGS Digital on 5 ways to create a wow customer experience
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 22:19:182023-02-28 23:36:59HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-chatGPT.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-19 00:40:122023-08-23 07:01:55ChatGPT Explained: What are its Benefits and Limitations?
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192023-08-23 06:59:12CX Technology for Supporting the UK’s Most Vulnerable Customers https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-14 03:27:552023-01-11 09:57:43‘HGS Axle’ smartbot solution improves customer experience for roadside incidents
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-customer-satisfaction.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-09 00:00:002023-08-23 06:57:02How to Ramp up VoC Programs with AI and Contact Center Automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-07 22:29:272022-12-21 05:09:05HGS continues to expand its digital focus, announces acquisition
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-06 01:32:102023-08-16 09:21:18HGS Joins the Everest Group Pledge
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-05 03:31:092023-08-23 05:59:57The Significance of Omnichannel CX in Business
https://hgs.cx/wp-content/uploads/2023/01/money-control.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-02 05:25:232023-09-11 07:44:44India Inc is taking steps to recruit more people with disabilities
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg 800 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:30:322023-08-23 06:56:52Addressing the Needs of Vulnerable Customers: HGS’ Inclusive Contact Centre Solution
https://hgs.cx/wp-content/uploads/2023/01/localgov.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:04:532023-09-11 07:45:02How tech can help councils handle customer vulnerability
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-autonomous-CX.webp 580 1651 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-01 02:18:212023-09-12 12:56:42What is Autonomous CX – Is it Different from CX Automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-30 03:11:342022-12-19 15:28:50HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-employee-experience.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-25 02:32:092023-08-23 07:08:045 Ways Rewarding Employee Experience Improves CX
https://hgs.cx/wp-content/uploads/2022/10/HGS-Genesys.webp 600 600 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-22 09:38:142022-12-19 14:00:39HGS partners with Genesys
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-21 00:11:382023-09-12 12:57:40Estimate ROI and Automation Benefits with a LeanOps Assessment
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 23:36:102023-09-11 16:15:35HGS Agent X – A Game-changing Contact Center Software https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 01:29:252022-12-16 16:27:16IAOP recognizes HGS for excellence in strategic partnerships
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-14 08:25:482023-09-11 08:08:18How enterprises are thriving to manage and retain talent In a multi-generational workforce https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-12 09:09:582023-07-10 11:02:12HGS completes acquisition of NXTDIGITAL’s digital media business in India
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Build-for-Future-delivery-mgr.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 03:46:362023-08-23 07:11:36I Build for the Future – Episode 1
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 01:15:212023-08-23 07:11:34The Need for a Game-changing Contact Center Software
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-08 00:39:562023-08-23 07:11:37HGS Continues ISO 9001:2015 and ISO 27001:2013 Certifications
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-07 02:55:212023-08-23 07:11:298 Ways to Improve Call Center Productivity https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-07 01:41:462023-09-11 07:45:26Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
https://hgs.cx/wp-content/uploads/2023/01/racont.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232023-09-11 07:45:45How data and analytics are changing customer experience
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512023-08-23 07:15:40Hola, Bonjour, Guten Tag…
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-Gamification.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 08:28:062023-08-23 07:21:454 Innovative Ways Gamification Drives Success in Business
https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 01:51:082023-08-23 07:21:59How to Measure Contact Center Operational Efficiency
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png 444 504 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-26 08:14:002023-04-10 08:50:38Episode 4 | The case of the missing customer
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-26 01:27:492023-09-12 12:58:17From POC to COE with RPA Implementation
https://hgs.cx/wp-content/uploads/2022/10/customer-service-week2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-25 06:56:352022-12-19 13:57:32New Partnership Announcement: HGS and ChatLingual
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg 1081 1920 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-24 02:13:082023-08-23 07:25:51The Future of CX starts with Agent Augmentation
https://hgs.cx/wp-content/uploads/2023/01/Call-Center-Time.png 900 1600 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-10-21 20:02:582023-09-11 07:46:05The Balancing Act: EX + CX
https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-19 10:17:002023-09-01 11:39:30Customer Experience (CX) is the single most important driver today
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-09-12 12:58:48Maintaining Customer Relationships in a Cost-of-living Crisis https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-11 03:39:342023-08-23 07:23:23Adopt the Right Approach to Business Innovation
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-Attrition-in-pandemic.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-06 10:44:402023-08-23 07:23:17Employee Attrition — Exploring the Post-pandemic Landscape https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182023-09-01 11:39:24The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-09-27 03:38:112023-08-23 07:34:51How to Elevate the Brand Reputation of a Business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2023/08/CX-today.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-22 07:28:212023-09-01 11:39:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2023/01/360-magazin-logo.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-21 18:50:412023-09-11 07:46:33The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg 232 232 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-20 11:16:062023-08-23 07:31:20Whitepaper | Building a Contact Center for the Future
https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-18 07:06:002023-09-11 07:48:44How the emergence of metaverse has resulted in changes in user experience https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-17 06:53:002023-09-11 07:49:19Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2022/09/hyatt-regency-orlando.jpg 700 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-13 09:58:392023-05-04 21:08:11CX BFSI USA Exchange https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-08 07:44:002023-09-11 07:49:453 Areas where good chatbot design can strengthen customer relationships
https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-07 09:07:012022-12-14 17:11:16Episode # Season 2 trailer
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-30 11:15:162023-08-23 07:39:23How to Unify Disjointed CX Systems with Customer 360 Experience
https://hgs.cx/wp-content/uploads/2023/01/CMSWIRE.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-30 08:54:002023-09-11 07:50:08How AI is shaping the future of customer interactions
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-26 15:23:212023-08-23 07:39:41Cultural Fit – A Critical Piece to Digital Transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp 599 800 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-25 11:05:242023-09-15 11:51:21Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062023-08-23 07:39:29Chatbots: A Customer Experience Relic https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-24 15:54:122023-05-24 16:33:17Protected: Sponsorship | Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg 600 900 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182023-08-23 07:39:33AI Take-aways from the Zendesk “CX Trends 2022” report https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-17 04:50:002023-09-01 11:40:11The journey to CX personalization: Building on a foundation of intelligent automation https://hgs.cx/wp-content/uploads/2023/09/csrj.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-12 06:59:002023-09-01 11:40:28International Youth Day: Top Companies for CSR for Youth
https://hgs.cx/wp-content/uploads/2023/09/zdnet.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:54:002023-09-11 08:08:35Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362023-05-04 21:08:2718th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442023-05-04 21:11:03Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482023-09-12 12:59:36The Ultimate RPA Checklist: Key Steps for Successful Implementation https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-09 17:02:562023-05-12 15:09:01Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552023-05-04 21:10:28CXFO Industry Council Retail Roundtable
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-25 00:01:002023-09-12 13:00:27RPA Implementation: Key Stages and Definitive Timelines https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2023/09/mediapost.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-21 09:58:002023-09-11 08:08:49Few firms have realized 80% of their CX plans
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-18 04:54:002023-08-23 07:49:46HGS Digital Earns ISO 9001 and ISO 27001 Certifications
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-07-15 03:09:002023-08-23 07:49:55One Love, Two CX Superstars: A “Decade Duo” Reflects on 10 years of Success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2023/09/martech.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:35:302023-09-11 08:09:10HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2023/09/infotech.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:02:242023-09-11 08:09:29How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2023/09/AMagazine.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 14:02:382023-09-11 08:09:52Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 13:19:382023-09-01 11:41:06The bread and butter of recruitment marketing: Attraction and retention
https://hgs.cx/wp-content/uploads/2023/09/htlogo.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-08 03:28:002023-09-11 08:10:21Is automation the answer to hospitality’s labor shortage?
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322023-08-23 07:53:29How to Handle Increased Customer Vulnerability
https://hgs.cx/wp-content/uploads/2022/06/AI-Breakthrough-Awards-2022-HGS.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-06-30 14:18:502022-12-19 10:29:312022 Winner: AI Breakthrough Awards
https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-28 07:42:222023-09-11 08:10:37Pride Month Special: How companies are developing a gender inclusive workplace https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-27 04:59:002023-09-11 08:11:08The E.T.H.O.S Of PRIDE https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-25 05:13:002023-09-01 11:41:21Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2023/09/openaccessgov.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002023-09-11 08:11:28Public sector customer service and the adoption of cloud technology https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-08 04:16:002023-09-11 08:11:55Changing aspirations of women employees
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-06-03 14:45:062023-08-23 07:53:34CX Trends and Advice for Inflationary Periods
https://hgs.cx/wp-content/uploads/2023/03/Venu-Gooty-2023.webp 650 650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-01 08:12:002022-12-14 17:08:22Episode 11 | Leveraging technology to improve the employee and customer experience
https://hgs.cx/wp-content/uploads/2023/09/afaqs.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-25 07:11:002023-09-11 08:12:12Business of experiences: shifting paradigm to customer-centric innovations
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012023-08-23 07:57:22Is your CX Feeling the Squeeze?
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-05-18 17:00:152023-08-23 07:59:32Winning Technology of the Year: Assisting Drivers in Distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-11 11:42:452023-08-23 07:59:31Beyond the CX: The Total Experience (TX) https://hgs.cx/wp-content/uploads/2023/08/news-format-copy.png 1125 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-05 03:32:002023-09-01 11:55:13How chatbots can influence customer experience
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-05-04 08:56:222023-08-23 07:59:37Mother’s Day Gift Personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002023-08-23 07:59:40Building Better Chatbots: 7 Key Considerations https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-28 08:12:002023-09-11 08:12:30Perfect work-life balance – A new ask of employees today
https://hgs.cx/wp-content/uploads/2023/09/venbeat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-27 07:10:002023-09-11 08:12:56Revolutionizing CX with chatbots
https://hgs.cx/wp-content/uploads/2023/09/getout.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002023-09-11 08:13:16Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2023/09/CIOLeader.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-04 07:56:132023-09-11 08:13:42The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/glass-building-texture-cultural-change2.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-31 10:45:002023-08-23 08:03:33Digital Transformation: Perspectives from HR
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 11:10:002023-08-23 08:07:32Report | Gartner 2022 Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-24 14:13:262023-08-23 08:04:21Vying for — and Winning — An Agent’s Time, Attention, and Loyalty in a Gig Economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp 512 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
https://hgs.cx/wp-content/uploads/2022/03/Orchid-Bertelsen.jpeg 400 400 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-22 07:44:002022-12-14 16:43:36Episode 7 | Scaling Up a DTC Brand
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp 1075 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-03-18 15:57:352023-08-23 08:04:35The DIY Era of CX: Solving with Self-help and Agent Assist https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-17 04:49:002023-09-01 11:54:50Managers have a key role in enabling sustainable inclusion https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:54:332023-09-01 11:54:35Evolving performance management for the hybrid work environment https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:18:002023-09-01 11:54:18Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2023/09/DQChannel.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-08 08:47:202023-09-11 08:13:49Women’s Day – Shilpa Sinha Harsh, Senior VP, CSR and D&I, HGS
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-18 10:30:562023-08-23 08:09:03Whitepaper | Choosing the Right Outsourced Delivery Model https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-17 11:50:522023-07-10 11:02:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp 727 862 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award https://hgs.cx/wp-content/uploads/2023/08/etcio1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 02:29:002023-09-01 11:54:03Beating the multi-cloud blues https://hgs.cx/wp-content/uploads/2023/08/etcio1.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-09 07:57:002023-09-01 11:52:06Lack of talent is threatening cloud projects in India https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-08 07:45:002023-09-01 11:51:50Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1326831615_twoboxesatdoor.webp 580 1650 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-02-07 12:57:002023-08-23 08:11:24Retail-Ready: 5 Non-voice CX Solutions to Deflect High Call Volume https://hgs.cx/wp-content/uploads/2023/09/CIOLeader.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-04 08:14:002023-09-11 08:14:09How HGS overcame talent acquisition challenges using AI https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/01/Melissa-OBrien.jpeg 358 381 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-26 09:04:002022-12-14 16:25:04Episode 5 | Balancing Automation with Human Interaction https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-22 08:21:002023-09-11 08:14:25Importance of moment marketing – “Take a moment!” https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-01-20 16:58:002022-10-21 09:37:37Report | Modern employee experience in the contact center of the future
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png 315 315 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/building-cloud-sky-glass.webp 401 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-01-13 04:40:002023-08-23 08:14:05Report | HGS top 2022 Digital Trends
https://hgs.cx/wp-content/uploads/2022/01/fllsb-exterior-0187-hor-wide.webp 810 1440 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 03:30:002023-05-04 21:09:5318th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/01/CRS-Clearwater-FL.webp 800 1140 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-12 05:25:392023-05-04 21:10:16Consumer Response Summit
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp 512 512 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-11 09:02:002022-12-14 16:23:12Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-06 10:30:392022-12-19 15:52:06Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA
https://hgs.cx/wp-content/uploads/2023/09/eWeek.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-12-20 11:21:022023-09-11 08:14:46HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/Keren-Lynch-Headshot.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-15 06:21:572022-12-14 16:20:40Episode 3 | The Pandemic Pivot https://hgs.cx/wp-content/uploads/2023/09/techgig.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:51:102023-09-01 11:51:35Are these the top 5 technologies of future? President and Global CIO, HGS thinks so https://hgs.cx/wp-content/uploads/2023/09/CCpipeline.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:28:232023-09-01 11:51:14Overcoming CX Labor Obstacles
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model https://hgs.cx/wp-content/uploads/2023/01/VMblog.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-09 07:05:002023-09-11 08:15:11Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-12-08 23:43:042022-12-19 15:53:42HGS unveils new digital-led vision https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 07:49:002023-09-01 11:50:50Driving accessibility and inclusion for PwD https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 02:11:002023-09-11 08:15:36World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2023/09/yourstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 01:58:002023-09-11 08:43:51The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/12/Tim-Ash.webp 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-02 05:13:002022-12-14 16:14:28Episode 2 | Getting Inside Your Customer’s Head
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-17 10:24:452022-12-14 14:38:59Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2023/09/adgully.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 06:59:002023-09-11 08:44:09Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2023/09/indiacsr.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 02:20:002023-09-11 08:44:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-11-10 18:05:012023-08-23 08:18:42Whitepaper | Drive Better Business Outcomes with Contact Center Analytics
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp 1200 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-11-05 14:36:522023-08-23 08:15:58Roundtable Recap: A Few Highlights on Creative Contracting and Digital Transformation
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp 482 1361 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-11-03 10:53:312023-08-23 08:16:11Make Way for the Metaverse: Plan Now for the New CX Universe
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp 395 1205 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-28 10:00:002023-08-23 08:19:57Tech or Treat: Top Tricks for Digital Transformation https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-21 06:43:002023-09-01 11:50:33How can hoteliers balance a surge in travel with labor shortages?
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 10:41:002022-12-08 17:10:40Episode 0 | Welcome to CXI: Customer Experience Investigators
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-13 14:56:082023-08-23 08:20:00How do I Operate Effectively in a Remote Environment? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-12 13:55:302023-08-14 11:05:49How do I Resolve High Call Volumes?
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-12 06:54:002023-08-14 11:20:08Why SageMaker for AI Driven Organizations https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-11 04:40:002023-09-01 11:50:17Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp 486 719 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-05 05:38:132022-12-19 15:57:35Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-29 15:20:402023-08-23 08:28:57Whitepaper | Can AI-powered Speech Analytics Improve Customer Experience
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412023-08-23 08:24:55Whitepaper | How CIOs can Leverage Personalized CX to Ramp Up Revenue https://hgs.cx/wp-content/uploads/2023/09/hrworld.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-27 08:30:002023-09-11 08:44:54Reinventing the wheel of L&D initiatives for a future-ready workforce https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:53:202023-08-14 10:56:39How do I Transition my Contact Center to the Cloud? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:42:552023-08-14 10:58:33How do I Improve my Contact Center Performance? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 14:43:002023-08-14 10:59:21How do I Leverage Data for Better Customer Experience?
https://hgs.cx/wp-content/uploads/2021/10/CX-trends-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-23 11:54:002023-08-23 08:29:50Report | Is Your Brand Investing Correctly to Meet Rising Consumer Expectations
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp 887 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 07:52:342022-12-15 11:36:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2023/09/toolbox.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 06:42:002023-09-11 08:45:14Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2023/09/RTinsight.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-17 06:52:002023-09-11 08:45:37Championing change management to accelerate automation
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp 483 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-14 14:26:452023-08-23 08:26:18Whitepaper | Valuable Visuals: The Power of Digital-Driven Image Analytics https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg 450 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-14 07:03:002023-09-01 11:48:12Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/09/iStock-843607486-personalization.png 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 10:30:062022-12-14 14:35:51Webinar | Optimize your omni-channel personalization strategy
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp 400 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 05:33:102023-07-19 17:23:06eBook | How to define the ROI of automation?
https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
https://hgs.cx/wp-content/uploads/2021/08/iStock-900886394-CX.jpg 467 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-24 14:39:572022-12-14 14:22:30Webinar | CX survival strategies to leverage new buying behaviours
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp 460 1440 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-24 10:28:552023-09-12 13:02:40Automation Helps Employers Grapple with the Fallout of the “Great Resignation”
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-19 16:52:452023-08-14 10:54:08Boost your Digital Workforce with Intelligent Document Processing
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp 687 1030 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-18 13:09:282023-08-14 10:54:56How to Support ADA Website Compliance: 10 Top Design Tips
https://hgs.cx/wp-content/uploads/2023/09/zeebusiness.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-18 04:22:002023-09-11 08:45:58Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2023/09/induauto.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-17 09:17:242023-09-11 08:46:18Activate edge AI to maximize manufacturing workplace safety
https://hgs.cx/wp-content/uploads/2023/09/strategic.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-13 06:20:352023-09-11 08:46:53New ways companies are putting data and analytics to work https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-11 15:14:382023-08-22 09:11:16Whitepaper | Speech analytics steers today’s true Voice of the Consumer
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp 900 1350 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-09 23:13:032022-12-19 16:35:24HGS divests its Healthcare Services business
https://hgs.cx/wp-content/uploads/2021/08/Summer-of-CX-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-06 11:08:342022-12-14 14:19:06Webinar | Summer of CX: AI, analytics, and cloud
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/08/The-Biltmore-Miami.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-21 15:46:102023-05-04 21:09:38Transformational CMO
https://hgs.cx/wp-content/uploads/2021/08/The-Four-Seasons-Denver.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-17 16:16:092023-05-04 21:10:51Digital enterprise CIO transformation https://hgs.cx/wp-content/uploads/2023/09/htlogo.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-16 08:10:002023-09-11 08:47:18Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-13 11:04:002023-09-11 08:47:39Redefining recruitment paradigms with automated chatbots at HGS
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp 1068 1600 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-07-09 05:00:002023-08-14 10:52:04The Future of Work: 5 Key Insights from CX Industry Experts
https://hgs.cx/wp-content/uploads/2021/08/iStock-972185060-miami.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-07 14:55:142023-05-04 21:09:09CX Exchange BFSI
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-03 14:16:522023-05-04 21:08:56CIO Digital Summit – Capitalizing on new influence https://hgs.cx/wp-content/uploads/2023/09/AMagazine.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 07:05:002023-09-11 08:48:09Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2023/09/socialstory.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 04:35:002023-09-11 08:48:27Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty