Champion every moment
“We continue to invest in Canada, both from a labour perspective as well as a digital perspective. Expanding our reach into the province of Quebec has bolstered our bilingual capacity and allowed us to continue to grow with existing clients and to meet capacity demands of new clients.”
“Our work-at-home program, launched well before the pandemic, has continued to mature and is a differentiator in the Canadian market for HGS. We are in the process of making significant investments in our digital vertical in 2023. HGS continues to be a true extension of our partners and is looking to grow in Canada while delivering best-in-class client satisfaction.”
VP of Client Services, HGS Canada
Ready. Resourceful. Resilient.
50% of clients with
HGS Canada for
12% of HGS’s
for FY 2021
“The Americas region is becoming a preferred choice for firms, given the ease of coordination with onshore teams, better alignment/training, and customer intimacy….Canada will [also] witness accelerated growth, particularly due to high government investments in attracting foreign investors, and especially in the IT and digital services space. Uncertainty around U.S. government policies will further drive enterprises to expand beyond existing U.S. delivery centres, especially Canada.”
— Parul Jain and Anish Agarwal, Everest Group
Many of our contact center employees in Canada and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
Whether you have current contact center operations in the Windsor or are considering the area for the first time, HGS invites you to virtually tour our Windsor site in Ontario, Canada.
“The culture and leadership at HGS creates an environment where agents are supported in meeting their targets. Hence, there is great strategic execution of change and achieving the goals we set for them.”
— Manager – Call Centre Operations, Leading Canadian Telecommunications Company
For clients requiring French support, HGS recruits and retains bilingual agents from across Canada – particularly from Quebec.
When filling bilingual roles, HGS posts jobs in French; employs certified, bilingual recruiters; and uses verbal and written assessments to find the best candidates.
Bilingual agents receive comprehensive training in English, with specific guidance on the translation of key brand-specific phrases for consistency. They alternate between English and French as they interact with coworkers and handle customer calls.
“The pandemic has been difficult for everyone. With that said, we are extremely proud that we have been able to keep our employees safe and sound by swiftly and effectively adapting our operations and work methods. Throughout this unprecedented time, HGS has retained the trust of its clients and now we’re searching for new talent to grow with us.
Given its economic vitality and skilled workforce, Canada is the ideal place for new job opportunities.”
— Ross Duff, Senior Vice President of Operations, HGS Canada