Smarter customer experiences. Better business process optimization.
Ready. Resourceful. Resilient.
“The Americas region is becoming a preferred choice for firms, given the ease of coordination with onshore teams, better alignment/training, and customer intimacy….Canada will [also] witness accelerated growth, particularly due to high government investments in attracting foreign investors, and especially in the IT and digital services space. Uncertainty around U.S. government policies will further drive enterprises to expand beyond existing U.S. delivery centres, especially Canada.”
— Parul Jain and Anish Agarwal, Everest Group
“The culture and leadership at HGS creates an environment where agents are supported in meeting their targets. Hence, there is great strategic execution of change and achieving the goals we set for them.”
— Manager – Call Centre Operations, Leading Canadian Telecommunications Company