“Now is the perfect time to partner with HGS Canada.
We continue to invest in Canada, both from a labour perspective as well as a digital perspective. Expanding our reach into the province of Quebec has bolstered our bilingual capacity and allowed us to continue to grow with existing clients and to meet capacity demands of new clients. Our work-at-home program, launched well before the arrival of COVID-19, has continued to mature and is a differentiator in the Canadian market for HGS. We are in the process of making significant investments in our digital vertical in 2022.
As we continue to navigate the pandemic, HGS continues to be a true extension of our partners and is looking to grow in Canada while delivering best-in-class client satisfaction.”
— Chris Courneya, Vice President of Client Services, HGS Canada
Ready. Resourceful. Resilient.
2300+ team
members strong
across Canada
9 Canadian
provinces with
HGS employees
2016 launch
of work-at-home
in Canada
50% of clients with
HGS Canada for
15+ years
12% of HGS’s
global revenue
for FY 2021
25+ years’
BPO experience
in Canada
“The Americas region is becoming a preferred choice for firms, given the ease of coordination with onshore teams, better alignment/training, and customer intimacy….Canada will [also] witness accelerated growth, particularly due to high government investments in attracting foreign investors, and especially in the IT and digital services space. Uncertainty around U.S. government policies will further drive enterprises to expand beyond existing U.S. delivery centres, especially Canada.”
— Parul Jain and Anish Agarwal, Everest Group
P.O. Box 20102
Charlottetown RPO
Sherwood, PE C1A 9E3
1-866-640-5236
Tecumseh Mall
7770 Tecumseh Road East
Windsor, ON N8T IE9
1-866-640-5236
Many of our contact center employees in Canada and around the world have successfully transitioned to remote operations. Learn more about the HGS Work@Home program, and contact us below for a free consultation.
Whether you have current contact center operations in the Windsor or are considering the area for the first time, HGS invites you to virtually tour our Windsor site in Ontario, Canada.
“The culture and leadership at HGS creates an environment where agents are supported in meeting their targets. Hence, there is great strategic execution of change and achieving the goals we set for them.”
— Manager – Call Centre Operations, Leading Canadian Telecommunications Company
For clients requiring French support, HGS recruits and retains bilingual agents from across Canada – particularly from Quebec.
When filling bilingual roles, HGS posts jobs in French; employs certified, bilingual recruiters; and uses verbal and written assessments to find the best candidates.
Bilingual agents receive comprehensive training in English, with specific guidance on the translation of key brand-specific phrases for consistency. They alternate between English and French as they interact with coworkers and handle customer calls.
“The pandemic has been difficult for everyone. With that said, we are extremely proud that we have been able to keep our employees safe and sound by swiftly and effectively adapting our operations and work methods. Throughout this unprecedented time, HGS has retained the trust of its clients and now we’re searching for new talent to grow with us.
Given its economic vitality and skilled workforce, Canada is the ideal place for new job opportunities.”
— Ross Duff, Senior Vice President of Operations, HGS Canada
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https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 01:51:082023-02-03 02:18:45How to measure contact center operational efficiency
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png 444 504 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-26 08:14:002022-12-14 17:26:26Episode 4 | The case of the missing customer
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-26 01:27:492022-10-27 02:35:25From POC to COE with RPA Implementation
https://hgs.cx/wp-content/uploads/2022/10/customer-service-week2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-25 06:56:352022-12-19 13:57:32New Partnership Announcement: HGS and ChatLingual
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg 1081 1920 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-24 02:13:082023-01-10 07:05:54The future of CX starts with agent augmentation
https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp 1756 1500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-10-21 20:02:582023-02-23 08:51:29The Balancing Act: EX + CX
https://hgs.cx/wp-content/uploads/2022/10/shutterstock_412700155.jpg 355 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-19 10:17:002022-12-21 08:09:14Customer Experience (CX) is the single most important driver today
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-03-06 15:18:13Maintaining customer relationships in a cost-of-living crisis https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-11 03:39:342022-12-04 09:41:10Adopt the right approach to business innovation
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-Attrition-in-pandemic.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-06 10:44:402022-10-06 10:44:49Employee attrition—Exploring the post-pandemic landscape
https://hgs.cx/wp-content/uploads/2022/10/press-investing-in-employee-grwoth.webp 500 750 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182022-12-19 14:47:16The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-09-27 03:38:112022-09-27 04:03:24How to elevate the brand reputation of a business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2022/09/Hyper-automation.jpg 281 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-22 07:28:212022-12-19 14:54:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2022/09/technology-1299055072.webp 534 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-21 18:50:412022-12-19 14:57:29The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg 232 232 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-20 11:16:062022-10-28 14:23:02Whitepaper | Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/09/Metaverse.jpg 212 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-18 07:06:002022-12-19 14:58:48How the emergence of metaverse has resulted in changes in user experience
https://hgs.cx/wp-content/uploads/2022/09/Employee-Connections.jpg 337 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-17 06:53:002022-12-19 14:56:08Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2022/09/hyatt-regency-orlando.jpg 700 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-13 09:58:392023-03-22 12:42:02CX BFSI USA Exchange
https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-08 07:44:002022-12-19 14:53:243 Areas where good chatbot design can strengthen customer relationships
https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-07 09:07:012022-12-14 17:11:16Episode # Season 2 trailer
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-30 11:15:162023-02-03 02:17:57How to unify disjointed CX systems with Customer 360 experience
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-30 08:54:002022-12-19 14:52:00How AI is shaping the future of customer interactions
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-26 15:23:212022-09-02 15:22:00Cultural fit – A critical piece to digital transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp 599 800 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-25 11:05:242022-10-14 13:46:12Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062023-01-10 07:12:41Chatbots: A customer experience relic
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-24 15:54:122022-08-31 10:37:34Sponsorship | Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg 600 900 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182022-11-24 03:50:39AI take-aways from the Zendesk “CX Trends 2022” report
https://hgs.cx/wp-content/uploads/2018/04/data-help-with-hyper-personalization.jpg 711 1475 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-17 04:50:002022-12-19 14:50:34The journey to CX personalization: Building on a foundation of intelligent automation
https://hgs.cx/wp-content/uploads/2022/08/shutterstock_2103094505.jpg 313 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-12 06:59:002023-03-14 07:42:50International Youth Day: Top Companies for CSR for Youth
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:54:002022-12-19 14:41:28Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362023-03-22 12:43:5218th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442023-03-22 12:42:31Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482022-08-16 02:32:26An internal checklist for RPA implementation https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-09 17:02:562022-09-08 13:26:21Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552022-12-19 11:36:52CXFO Industry Council Retail Roundtable
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2018/11/2018-Trend-2-3-Ways-Analytics-Tools-Drive-CX-Transformation-scaled-1.jpg 1707 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-21 09:58:002022-12-19 14:40:05Few firms have realized 80% of their CX plans
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2021/01/award-img.png 341 509 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:35:302022-12-19 14:38:49HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2022/07/Chatbot-1255613299.webp 649 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:02:242022-12-19 14:37:32How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2022/07/recruitment-1356386299.webp 600 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 14:02:382022-07-11 14:43:23Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
https://hgs.cx/wp-content/uploads/2022/07/Recruitment-1314997520.webp 571 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 13:19:382022-09-14 08:41:46The bread and butter of recruitment marketing: Attraction and retention
https://hgs.cx/wp-content/uploads/2020/12/6468-travel.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-08 03:28:002022-07-11 13:39:52Is automation the answer to hospitality’s labor shortage?
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
https://hgs.cx/wp-content/uploads/2022/06/AI-Breakthrough-Awards-2022-HGS.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-06-30 14:18:502022-12-19 10:29:312022 Winner: AI Breakthrough Awards
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_2135166633.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-28 07:42:222022-06-28 07:42:30Pride Month Special: How companies are developing a gender inclusive workplace
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1902930079.jpg 281 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-27 04:59:002022-06-28 05:05:56The E.T.H.O.S Of PRIDE
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1924759052.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-25 05:13:002022-06-28 05:18:27Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002022-10-31 07:32:03Public sector customer service and the adoption of cloud technology https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1935540943.jpg 254 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-08 04:16:002022-06-16 17:29:06Changing aspirations of women employees
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Michelle Anderson https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Anderson2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
https://hgs.cx/wp-content/uploads/2021/04/Venu-Gooty.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-01 08:12:002022-12-14 17:08:22Episode 11 | Leveraging technology to improve the employee and customer experience
https://hgs.cx/wp-content/uploads/2022/05/shutterstock_603406967.jpg 253 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-25 07:11:002022-05-25 07:21:37Business of experiences: shifting paradigm to customer-centric innovations
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012022-08-09 22:57:41Is your CX feeling the squeeze?
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-18 17:00:152022-08-09 22:56:04Winning Technology of the Year: Assisting drivers in distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-11 11:42:452022-11-24 03:31:00Beyond the CX: The total experience (TX)
https://hgs.cx/wp-content/uploads/2020/07/chatbot-concept.webp 627 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-05 03:32:002022-05-10 15:11:23How chatbots can influence customer experience
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-04 08:56:222022-11-24 03:27:01Mother’s Day gift personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002022-08-09 22:47:39Building better chatbots: 7 key considerations
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_686332135.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-28 08:12:002022-06-17 15:19:41Perfect work-life balance – A new ask of employees today https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-27 07:10:002022-04-28 08:15:28Revolutionizing CX with chatbots
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2022/04/shutterstock_319742297.jpg 300 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-04 07:56:132022-06-17 15:27:40The dawn of the Intelligent Edge
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https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 11:10:002022-10-20 17:24:20Report | Gartner 2022 Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-24 14:13:262022-11-24 03:21:49Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp 512 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
https://hgs.cx/wp-content/uploads/2022/03/Orchid-Bertelsen.jpeg 400 400 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-22 07:44:002022-12-14 16:43:36Episode 7 | Scaling Up a DTC Brand
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp 1075 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-03-18 15:57:352023-01-10 07:16:41The DIY era of CX: Solving with self-help and agent assist
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1592871793.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-17 04:49:002022-03-21 04:53:53Managers have a key role in enabling sustainable inclusion https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1382853461.webp 261 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:54:332022-03-11 04:54:38Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_2121881702.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:18:002022-06-17 15:30:17Corporate enablement in “breaking the bias”
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https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-18 10:30:562023-02-16 11:09:59Whitepaper | Choosing the right outsourced delivery model https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-17 11:50:522022-12-19 15:48:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp 727 862 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
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https://hgs.cx/wp-content/uploads/2022/02/Cloud.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-09 07:57:002022-10-20 10:29:36Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2022/02/Career.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-08 07:45:002022-02-10 07:56:00Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1326831615_twoboxesatdoor.webp 580 1650 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-02-07 12:57:002023-01-10 07:39:07Retail-ready: 5 non-voice CX solutions to deflect high call volume
https://hgs.cx/wp-content/uploads/2022/02/AI.webp 277 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-04 08:14:002022-06-17 15:31:14How HGS overcame talent acquisition challenges using AI https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/01/Melissa-OBrien.jpeg 358 381 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-26 09:04:002022-12-14 16:25:04Episode 5 | Balancing Automation with Human Interaction
https://hgs.cx/wp-content/uploads/2022/02/Marketing-2.jpg 203 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-22 08:21:002022-06-17 15:32:05Importance of moment marketing – “Take a moment!” https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-01-20 16:58:002022-10-21 09:37:37Report | Modern employee experience in the contact center of the future
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png 315 315 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
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https://hgs.cx/wp-content/uploads/2022/01/fllsb-exterior-0187-hor-wide.webp 810 1440 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 03:30:002023-01-27 05:35:2318th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/01/CRS-Clearwater-FL.webp 800 1140 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-12 05:25:392022-12-19 11:38:05Consumer Response Summit
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp 512 512 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-11 09:02:002022-12-14 16:23:12Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-06 10:30:392022-12-19 15:52:06Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-12-20 11:21:022022-04-07 08:22:37HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/Keren-Lynch-Headshot.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-15 06:21:572022-12-14 16:20:40Episode 3 | The Pandemic Pivot
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https://hgs.cx/wp-content/uploads/2018/11/Remote-Is-on-the-Rise-Embracing-Work-at-Home-Jobs-in-Canada-scaled-1.jpg 1709 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:28:232021-12-14 06:33:36Overcoming CX Labor Obstacles
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2021/07/iStock-1223341967.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-09 07:05:002021-12-10 15:21:16Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-12-08 23:43:042022-12-19 15:53:42HGS unveils new digital-led vision
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https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1827541460.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 02:11:002021-12-14 02:18:25World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2021/12/DI.jpg 321 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 01:58:002021-12-14 02:06:15The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/12/Tim-Ash.webp 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-02 05:13:002022-12-14 16:14:28Episode 2 | Getting Inside Your Customer’s Head
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-17 10:24:452022-12-14 14:38:59Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1922178821.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 06:59:002023-01-11 05:45:03Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2021/12/CSR.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 02:20:002021-12-14 02:40:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-11-10 18:05:012022-12-07 14:04:40Whitepaper | Drive better business outcomes with contact center analytics
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp 1200 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-11-05 14:36:522023-01-10 08:01:46Roundtable recap: A few highlights on creative contracting and digital transformation
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp 482 1361 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-11-03 10:53:312022-11-20 23:58:30Make way for the metaverse: Plan now for the new CX universe
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp 395 1205 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-28 10:00:002023-01-10 07:44:50Tech or treat: Top tricks for digital transformation
https://hgs.cx/wp-content/uploads/2021/03/family-traveling-with-passports.webp 951 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 10:41:002022-12-08 17:10:40Episode 0 | Welcome to CXI: Customer Experience Investigators
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-13 14:56:082023-01-10 07:46:14How do I operate effectively in a remote environment? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-12 13:55:302023-01-10 08:02:52How do I resolve high call volumes?
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-12 06:54:002022-08-29 16:39:32Why SageMaker for AI driven organizations
https://hgs.cx/wp-content/uploads/2021/12/Reassessing-CSR-Focus-in-Times-of-Crisis.webp 331 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp 486 719 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-05 05:38:132022-12-19 15:57:35Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-29 15:20:402023-03-29 11:52:15Whitepaper | Can AI-powered speech analytics improve customer experience
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412022-09-14 16:21:46Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
https://hgs.cx/wp-content/uploads/2021/09/LD.webp 400 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-27 08:30:002022-09-19 11:49:19Reinventing the wheel of L&D initiatives for a future-ready workforce https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:53:202023-01-10 08:04:00How do I transition my contact center to the Cloud? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:42:552023-01-10 08:00:45How do I improve my contact center performance? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 14:43:002022-11-22 08:16:08How do I leverage data for better customer experience?
https://hgs.cx/wp-content/uploads/2021/10/CX-trends-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-23 11:54:002022-08-26 17:45:16Report | Is your brand investing correctly to meet rising consumer expectations
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp 887 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 07:52:342022-12-15 11:36:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2021/09/news.jpg 185 260 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2020/03/How-to-Improve-Customer-Experience-Using-Marketing-Automation-Feature_0.jpg 560 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-17 06:52:002021-11-11 17:40:57Championing change management to accelerate automation
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp 483 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-14 14:26:452022-09-15 16:01:01Whitepaper | Valuable visuals: The power of digital-driven image analytics
https://hgs.cx/wp-content/uploads/2021/02/iStock-943570972.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/09/iStock-843607486-personalization.png 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 10:30:062022-12-14 14:35:51Webinar | Optimize your omni-channel personalization strategy
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp 400 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
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https://hgs.cx/wp-content/uploads/2021/08/iStock-900886394-CX.jpg 467 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-24 14:39:572022-12-14 14:22:30Webinar | CX survival strategies to leverage new buying behaviours
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp 460 1440 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-24 10:28:552023-01-10 07:59:23Automation helps employers grapple with fallout of “Great Resignation”
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-19 16:52:452022-08-26 17:32:49Boost your digital workforce with Intelligent Document Processing
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp 687 1030 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-18 13:09:282022-08-31 16:00:18How to support ADA website compliance: 10 top design tips
https://hgs.cx/wp-content/uploads/2021/08/PR.jpg 386 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2021/06/img-AI-workplace-safety.webp 840 989 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-17 09:17:242021-11-11 17:38:05Activate edge AI to maximize manufacturing workplace safety
https://hgs.cx/wp-content/uploads/2021/05/data-analytics-mining-big.webp 313 470 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-11 15:14:382022-12-07 15:49:24Whitepaper | Speech analytics steers today’s true Voice of the Consumer
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp 900 1350 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-09 23:13:032022-12-19 16:35:24HGS divests its Healthcare Services business
https://hgs.cx/wp-content/uploads/2021/08/Summer-of-CX-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-06 11:08:342022-12-14 14:19:06Webinar | Summer of CX: AI, analytics, and cloud
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/08/The-Biltmore-Miami.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-21 15:46:102022-12-19 11:33:33Transformational CMO
https://hgs.cx/wp-content/uploads/2021/08/The-Four-Seasons-Denver.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-17 16:16:092022-12-19 11:43:38Digital enterprise CIO transformation
https://hgs.cx/wp-content/uploads/2020/12/travel-hospitality.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-16 08:10:002021-11-11 17:36:03Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis https://hgs.cx/wp-content/uploads/2021/07/shutterstock_1576352020.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-13 11:04:002022-08-30 16:02:00Redefining recruitment paradigms with automated chatbots at HGS
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp 1068 1600 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-07-09 05:00:002022-11-23 10:06:00The future of work: 5 key insights from CX industry experts
https://hgs.cx/wp-content/uploads/2021/08/iStock-972185060-miami.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-07 14:55:142022-12-19 11:41:25CX Exchange BFSI
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-03 14:16:522022-12-19 11:40:22CIO Digital Summit – Capitalizing on new influence
https://hgs.cx/wp-content/uploads/2020/06/social-mentions.webp 600 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2021/07/yourstory.webp 563 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
https://hgs.cx/wp-content/uploads/2021/05/Automation-Consistency.webp 667 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg 909 1496 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-23 10:29:002022-09-14 15:31:14Get a grip: Prevent slip-and-falls with AI-powered solutions
https://hgs.cx/wp-content/uploads/2021/06/AI-Workplace-safety-whitepaper-feature.png 671 770 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-06-22 15:07:002022-12-07 15:51:01Whitepaper | AI-enabled workplace safety solutions – Download now
https://hgs.cx/wp-content/uploads/2021/06/PR.webp 420 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-22 07:23:272022-12-19 16:32:47HGS announces Q4 and full-year results for FY2021
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp 713 694 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/ZEETV.webp 422 750 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/hgsnew-bloomberg.jpg 720 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
https://hgs.cx/wp-content/uploads/2021/06/Nat_news.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 04:18:002022-09-22 07:32:56Go with the flow and see where it takes you: Natarajan Radhakrishnan
https://hgs.cx/wp-content/uploads/2021/06/news_img.webp 422 750 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp 466 908 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-09 16:31:392023-01-03 16:43:54Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2018/11/DigiSOCIAL.jpg 1276 2550 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-07 17:19:092022-12-14 14:13:04Webinar | Rev up revenue with social care opportunities
https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.webp 1198 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-06-03 12:38:102022-04-14 14:17:10Philippines contact center agents quickly transition to home operations with great results
https://hgs.cx/wp-content/uploads/2021/06/white-paper-outsourcing-feature.webp 612 612 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-03 11:23:262022-12-07 15:59:54Whitepaper | To offshore or not to offshore
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp 820 1278 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-27 12:54:002023-01-10 07:48:07Social media playbook: 7 steps to supercharge social customer care
https://hgs.cx/wp-content/uploads/2021/05/shutterstock_1329165335.webp 1201 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-26 16:30:392022-12-19 16:29:35HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp 600 970 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-05-26 10:07:002022-11-23 09:59:37Bringing service to the client: Why a social contact center is essential for modern customer service
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized.webp 944 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-05-21 10:57:172022-11-23 10:22:33Creative contracting models beyond FTE in the digital era
https://hgs.cx/wp-content/uploads/2021/05/CDP.webp 620 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp 562 893 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-14 12:20:102022-11-23 10:27:36HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
https://hgs.cx/wp-content/uploads/2021/06/white-paper-new-to-outsourcing-feature.webp 612 612 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-04 12:19:002022-12-07 16:02:26Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp 916 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/06/5-tips-social-media-strategy-eBook.png 1080 1337 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-01 10:06:002022-12-15 17:53:47eBook | 5 tips to successfully manage your social media strategy
https://hgs.cx/wp-content/uploads/2021/01/data01.jpg 560 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-29 02:59:112023-01-20 09:15:19How to excel with data analytics
https://hgs.cx/wp-content/uploads/2021/01/data-BI-img.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg 522 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
https://hgs.cx/wp-content/uploads/2021/04/Tom-Jones-1.jpg 552 828 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-04-05 11:35:002021-11-11 17:20:38Using smart solutions to create low-effort, high-value tech support
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.webp 916 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
https://hgs.cx/wp-content/uploads/2021/04/Lauren-Kindzierski-presentation.jpg 528 812 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar-Broadcast1.webp 450 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp 690 690 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-23 14:58:002022-12-08 13:49:10Whitepaper | Beyond measure: Making social care count https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-22 11:34:002022-12-15 17:48:51eBook | Measuring intelligent automation success
https://hgs.cx/wp-content/uploads/2021/03/definitive-cloud-feature.webp 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-17 15:49:002022-12-15 11:52:50eBook | Everything you need to know about Cloud Governance
https://hgs.cx/wp-content/uploads/2021/01/couple-shopping.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682.webp 1287 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-12 15:45:052022-11-22 07:21:27Customization for your customers: 5 hyper-personalization trends for 2021
https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.webp 1200 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-03-12 13:51:122022-03-02 10:06:25Improve agent work-at-home performance with 8 unconventional uses of speech analytics 0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-11 19:04:222023-01-10 07:42:29Boost CSAT, ESAT, retention, and savings with a Modern CX approach
https://hgs.cx/wp-content/uploads/2021/03/shutterstock_1967489755.webp 352 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-05 10:40:002022-08-25 08:55:17Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-05 06:05:002022-12-19 12:34:41HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
https://hgs.cx/wp-content/uploads/2021/04/iStock-916586200.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
https://hgs.cx/wp-content/uploads/2021/02/iStock-1064031330-healthcare-in-India.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18 https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp 1756 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-20 06:15:002022-12-16 15:55:242021 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-16 06:56:002022-12-16 15:53:422021 Winner: Training Top 100
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https://hgs.cx/wp-content/uploads/2021/01/data-analytics-image.webp 485 838 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-11 19:07:142023-01-10 07:35:0010 creative ways to leverage advanced analytics
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https://hgs.cx/wp-content/uploads/2021/04/James-Job.jpg 454 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
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https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp 854 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg 274 441 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 20:45:142022-11-24 02:54:10Preparing for the post-pandemic rise of digital nomadism
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https://hgs.cx/wp-content/uploads/2021/07/Automation-Anywhere-Award.jpg 220 210 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-11-03 17:09:002022-12-16 15:49:49Automation Anywhere IMEA Partner Award https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg 522 890 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-11-02 22:00:182022-08-26 14:33:47A self-sufficient staff: 5 tips for recruiting work-at-home employees
https://hgs.cx/wp-content/uploads/2021/07/TMC-CX_Innovation_2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-21 17:28:002022-12-16 15:42:512020 TMC CX Innovation Award
https://hgs.cx/wp-content/uploads/2021/06/Cloud-Computing-Excellence-Award.webp 500 500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-10-16 21:01:002022-12-16 15:35:46The Cloud Computing Excellence Award
https://hgs.cx/wp-content/uploads/2021/06/2020-GBA-Silver.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-15 15:01:002022-12-16 15:26:302020 Golden Bridge Business and Innovation Award
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