https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg553553Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-01 08:38:442023-06-02 09:29:22S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-31 05:52:372023-05-31 05:53:26Is data privacy at risk with ChatGPT?
https://hgs.cx/wp-content/uploads/2023/05/GOK_Photo-1-002.jpg800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-29 23:17:432023-05-30 15:57:59Why a career in CX is a strong choice for ambitious professionals
Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-29 07:50:152023-05-29 07:50:2412 Vital metrics and KPIs to measure contact center performance
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-25 10:48:062023-05-30 09:28:58Grant Thornton ranks HGS UK among the fastest-growing Indian companies in the UK
https://hgs.cx/wp-content/uploads/2023/05/Hinduja-Hospital-Banner.png8781920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-24 09:42:002023-05-24 09:54:55HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)
https://hgs.cx/wp-content/uploads/2023/05/shutterstock_2118695231.jpg253500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-23 06:45:232023-05-29 07:11:13AI and automation will create more jobs than they will replace
ChatGPT is AI's recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg338338Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg600900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-17 08:35:292023-05-24 03:34:24Putting employee experience at the center of digital transformation
A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5-Essentials-of-Strong-CX-Journey.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-09 08:58:542023-05-09 08:59:03The 5 essential stages of a strong CX journey
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 07:59:552023-05-17 08:55:42What are the benefits/disadvantages of outsourcing for businesses?
https://hgs.cx/wp-content/uploads/2023/05/Jeffrey-Newman.jpeg401401Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 07:18:062023-05-17 08:55:59S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 04:14:592023-05-03 12:59:42Organisations must do more to support vulnerable customers during economic crises, says HGS
ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-chatGPT-implications.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-01 02:55:422023-06-01 17:56:08The rise of ChatGPT: Implications and applications of conversational AI
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp713694Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-27 10:25:112023-05-03 10:44:25Forecasting, resilience, and agility key to adapting to clients’ evolving needs: Group CEO of HGS
Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-ChatGPT-for-better-performance.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-24 03:36:302023-06-01 18:13:50Using AI for customer experience insights
https://hgs.cx/wp-content/uploads/2023/04/Sarah-Dekin.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-19 09:22:062023-05-22 16:30:13S3E2 | Embracing Change to Transform Your CX with Sarah Dekin, President and COO at Hometap
From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-AI-improves-CX.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-11 06:04:532023-04-18 19:29:00How AI powered calls can improve customer experience
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-5-essential-CC-capabilities.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-11 05:24:392023-04-12 10:44:255 Essential contact center capabilities for improved CX
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
https://hgs.cx/wp-content/uploads/2023/04/Glenn-Weinstein.jpeg284284Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-05 08:22:342023-04-20 09:39:28S3E1 | From the Navy to Twilio: Glenn Weinstein
https://hgs.cx/wp-content/uploads/2023/03/ThePensionsRegulator_HGS.jpg10801920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-28 09:25:062023-04-06 15:12:38HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp5801560Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-28 04:46:452023-05-29 08:05:22The evolution of social media marketing in business
Happy and motivated contact center agents help to succeed in CX across various platforms. Here are tips to keep them motivated.
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-03-24 04:01:182023-03-29 13:31:5310 actionable tips to motivate your contact center agents
Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-20 13:10:382023-04-19 21:58:25ChatGPT – a social media warrior
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-20 11:10:222023-05-09 09:25:30HGS Canada Certified as a Great Place to Work® for 2023-2024
https://hgs.cx/wp-content/uploads/2023/03/STEM.jpg3971200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-10 07:30:572023-05-03 10:23:49STEM and the glass ceiling: take what is yours
https://hgs.cx/wp-content/uploads/2023/03/Embrace-equity.jpg4201200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-08 07:42:552023-03-14 07:48:03This Women’s Day, let’s commit to walk the talk
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-02 02:00:002023-05-05 08:02:37Employee wellbeing is top priority for firms in the battle for talent
Marketing comes with its own set of challenges, and social media engagement is no exception.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-03-01 07:17:242023-03-27 18:45:07Top 5 challenges of social media engagement
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2023-02-28 23:26:452023-02-28 23:38:20HGS completes acquisition of TekLink International
https://hgs.cx/wp-content/uploads/2023/02/contact-center-automation-banner.webp13332000Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-28 12:57:442023-02-28 15:17:41HGS moves quickly to migrate contact center technology to cloud
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-28 01:48:332023-03-28 07:15:41HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp450600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-21 11:16:562023-03-28 07:11:222022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-02-14 01:49:102023-02-15 12:27:54HGS appoints Patrick Elliott as new CEO for HGS UK
AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-AI-in-contact-center.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-13 02:58:482023-02-13 02:58:5715 benefits of using AI in contact centers
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp500952Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-10 15:47:542023-02-24 11:18:39Report | 2023: A year of reckoning for customer experience programs
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp9152560Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-10 01:35:172023-04-12 10:21:10What is Google Bard AI? How to use it? Features, use cases, and limitations
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-06 02:30:022023-02-20 11:54:31What is agent collaboration and its impact on CX?
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-02 03:58:092023-06-03 11:01:42What is contact center analytics? Here’s everything you need to know
Location: Las Vegas, NV Dates: Feb 26, 2023 - Mar 1, 2023
https://hgs.cx/wp-content/uploads/2023/01/MandalayDay_54_990x660.jpg660990Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-25 11:23:542023-05-04 21:07:432023 IFA: What’s next in digital?
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-23 02:56:352023-06-03 11:02:53How to measure the performance of a Customer Data Platform
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-18 02:46:582023-02-01 14:57:43Using empathy, understanding and experience to lead
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-16 02:56:162023-01-16 02:56:24What are the top contact center skills for agents and managers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-10 01:20:592023-02-03 02:17:08How to generate more revenue through your contact center
https://hgs.cx/wp-content/uploads/2020/03/transformational-approaches-to-digital-marketing-feature.webp416661Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-09 06:31:582023-01-10 06:41:52HGS 2023 Predictions: A new era of customer experience and digital transformation
https://hgs.cx/wp-content/uploads/2023/01/shutterstock_2068695290.jpg335500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-05 05:31:312023-01-11 05:40:36Elevating the brand reputation in the era of gen Z
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-03 01:24:082023-01-18 02:59:43The top 5 customer experience goals to set for your business
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-30 01:08:182023-01-12 01:10:48How knowledge base tools boost contact center agent training
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-remote-agent.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-29 04:09:422023-01-18 11:23:22How to improve agent productivity during remote working
https://hgs.cx/wp-content/uploads/2021/12/customer-experience.webp656700Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-28 08:56:362023-02-16 10:34:39CX Personalization: How to unlock brand loyalty in 2023
https://hgs.cx/wp-content/uploads/2020/03/why-do-you-need-a-customer-data-platform-feature_0.jpg577917Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-20 07:45:072023-01-10 06:46:03Venk Korla of HGS Digital on 5 ways to create a wow customer experience
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 22:19:182023-02-28 23:36:59HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-chatGPT.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-19 00:40:122023-05-08 15:26:33ChatGPT explained: What are its benefits and limitations?
Today’s stressors have forced contact centres in the UK to reevaluate their IT solutions for vulnerable customers. An HGS technology arc (architecture roadmap) that features a people-first, CX platform (such as one by MaxContact) can help advisers relax and focus to better connect with high-needs customers now and as their needs evolve or dissipate.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-12-16 10:46:192022-12-19 08:33:41CX technology for supporting the UK’s most vulnerable customers
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-customer-satisfaction.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-09 00:00:002023-01-10 06:47:24How to ramp up VoC programs with AI and contact center automation?
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-07 22:29:272022-12-21 05:09:05HGS continues to expand its digital focus, announces acquisition
HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-06 01:32:102022-12-06 01:32:19HGS joins the Everest Group pledge
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-05 03:31:092023-01-10 06:49:03The significance of omnichannel CX in business
https://hgs.cx/wp-content/uploads/2022/12/shutterstock_1590999631.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-02 05:25:232022-12-19 14:30:13India Inc is taking steps to recruit more people with disabilities
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg8001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-01 06:30:322022-12-01 09:15:47Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
The customer service industry is notably progressing from adopting CX automation to autonomous CX.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-autonomous-CX.webp5801651Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-01 02:18:212022-12-05 01:32:27What is autonomous CX – Is it different from CX automation?
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-30 03:11:342022-12-19 15:28:50HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-21 00:11:382022-11-21 00:11:45Estimate ROI and automation benefits with a LeanOps Assessment
HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-16 23:36:102023-01-17 03:00:08HGS Agent X – A game-changing contact center software
https://hgs.cx/wp-content/uploads/2022/11/shutterstock_1859640682.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-14 08:25:482022-12-19 14:33:50How enterprises are thriving to manage and retain talent In a multi-generational workforce
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-12 09:09:582022-12-19 15:31:48HGS completes acquisition of NXTDIGITAL’s digital media business in India
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Build-for-Future-delivery-mgr.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 03:46:362023-01-10 06:55:27I Build for the Future – Episode 1
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 01:15:212023-01-10 06:58:41The need for a game-changing contact center software
HGS successfully passed the ISO recertification audit under the One-HGS scope without any non-conformities.
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-08 00:39:562022-11-30 11:20:58HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-07 02:55:212023-02-03 02:19:278 ways to improve call center productivity
https://hgs.cx/wp-content/uploads/2022/11/shutterstock_404833252.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-07 01:41:462022-12-19 14:35:14Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
https://hgs.cx/wp-content/uploads/2021/12/Data-and-analytices.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-31 07:22:232022-12-19 14:42:53How data and analytics are changing customer experience
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-Gamification.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-27 08:28:062023-01-10 07:02:074 innovative ways gamification drives success in business
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png444504Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-26 08:14:002023-04-10 08:50:38Episode 4 | The case of the missing customer
How fast can an organization really move from a Proof of Concept (PoC) to an established Center of Excellence (CoE) and reap benefits from the implementation of RPA?
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-26 01:27:492022-10-27 02:35:25From POC to COE with RPA Implementation
While personalized customer experience is possible through a traditional contact center, agent augmentation is unlocking new opportunities in the CX space.
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg10811920Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-24 02:13:082023-01-10 07:05:54The future of CX starts with agent augmentation
https://hgs.cx/wp-content/uploads/2022/10/shutterstock_412700155.jpg355500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-19 10:17:002022-12-21 08:09:14Customer Experience (CX) is the single most important driver today
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-17 08:34:262023-03-06 15:18:13Maintaining customer relationships in a cost-of-living crisis
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp900900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
Innovation should be considered a critical business process for one straightforward reason—value.
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-11 03:39:342022-12-04 09:41:10Adopt the right approach to business innovation
https://hgs.cx/wp-content/uploads/2022/10/press-investing-in-employee-grwoth.webp500750Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-03 14:09:182022-12-19 14:47:16The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-09-27 03:38:112022-09-27 04:03:24How to elevate the brand reputation of a business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2022/09/Hyper-automation.jpg281500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-22 07:28:212022-12-19 14:54:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2022/09/technology-1299055072.webp534800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-09-21 18:50:412022-12-19 14:57:29The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg232232Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-09-20 11:16:062023-05-24 17:03:15Whitepaper | Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/09/Metaverse.jpg212500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-18 07:06:002022-12-19 14:58:48How the emergence of metaverse has resulted in changes in user experience
https://hgs.cx/wp-content/uploads/2022/09/Employee-Connections.jpg337500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-17 06:53:002022-12-19 14:56:08Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg800800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg270429Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-08 07:44:002022-12-19 14:53:243 Areas where good chatbot design can strengthen customer relationships
A customer 360-degree view creates a unified solution for businesses by compiling all the customer touchpoints into a single profile & optimizing CX.
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-08-30 11:15:162023-02-03 02:17:57How to unify disjointed CX systems with Customer 360 experience
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp11001100Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-30 08:54:002022-12-19 14:52:00How AI is shaping the future of customer interactions
Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-08-26 15:23:212022-09-02 15:22:00Cultural fit – A critical piece to digital transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp599800Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-08-25 11:05:242022-10-14 13:46:12Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg600900Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
While we remain agnostic when expanding customer experience (CX) technologies, it is important that we highlight the creative and new approaches in the CX tech marketspace. Zendesk recently released their customer research report,“CX Trends 2022” and interestingly these insights play on achieving more during a financial downturn by focusing on the customer, rather than taking resource and investment away from service delivery.
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp7032000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-22 07:09:182022-11-24 03:50:39AI take-aways from the Zendesk “CX Trends 2022” report
https://hgs.cx/wp-content/uploads/2018/04/data-help-with-hyper-personalization.jpg7111475Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-17 04:50:002022-12-19 14:50:34The journey to CX personalization: Building on a foundation of intelligent automation
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https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg443704Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-11 08:54:002022-12-19 14:41:28Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg00Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-08-09 17:02:562023-05-12 15:09:01Build for the Future Summit 2022
Location: The Ivy, 1-5 West Street, London,WC2H 9NQ Dates: 22nd September
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png12001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-29 08:09:552023-05-04 21:10:28CXFO Industry Council Retail Roundtable
RPA implementation programs can take longer than you think and depend on their complexity and other factors. Learn more about typical RPA implementation timelines.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2018/11/2018-Trend-2-3-Ways-Analytics-Tools-Drive-CX-Transformation-scaled-1.jpg17072560Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-21 09:58:002022-12-19 14:40:05Few firms have realized 80% of their CX plans
In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2021/01/award-img.png341509Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:35:302022-12-19 14:38:49HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2022/07/Chatbot-1255613299.webp649900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:02:242022-12-19 14:37:32How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2022/07/recruitment-1356386299.webp600900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 14:02:382022-07-11 14:43:23Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
https://hgs.cx/wp-content/uploads/2022/07/Recruitment-1314997520.webp571900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 13:19:382022-09-14 08:41:46The bread and butter of recruitment marketing: Attraction and retention
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_2135166633.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-28 07:42:222022-06-28 07:42:30Pride Month Special: How companies are developing a gender inclusive workplace
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1902930079.jpg281500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-27 04:59:002022-06-28 05:05:56The E.T.H.O.S Of PRIDE
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1924759052.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-25 05:13:002022-06-28 05:18:27Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png301509Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-21 09:18:002022-10-31 07:32:03Public sector customer service and the adoption of cloud technology
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1935540943.jpg254500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-08 04:16:002022-06-16 17:29:06Changing aspirations of women employees
With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp5801650Michelle Andersonhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Anderson2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-19 10:11:012022-08-09 22:57:41Is your CX feeling the squeeze?
In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp580869Micaela Galianohttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMicaela Galiano2022-05-18 17:00:152022-08-09 22:56:04Winning Technology of the Year: Assisting drivers in distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg900789Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
A total experience (TX) ensures the goals of all stakeholders, through all channels and interfaces, are met during an engagement. Leveraging technology, putting employees at the heart of the TX, and journey mapping for everyone are logical steps towards a TX.
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-05-11 11:42:452022-11-24 03:31:00Beyond the CX: The total experience (TX)
Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp5801650Micaela Galianohttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMicaela Galiano2022-05-04 08:56:222022-11-24 03:27:01Mother’s Day gift personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
Implementing a chatbot is definitely not a once-and-done affair. Monitoring users’ evolving needs, creating a vision, iterating, and leveraging analytics ensures your chatbot reaches its maximum potential.
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_686332135.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-28 08:12:002022-06-17 15:19:41Perfect work-life balance – A new ask of employees today
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2022/04/shutterstock_319742297.jpg300500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-04 07:56:132023-05-29 07:15:40The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp600800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
A mix of in-house and external talent with gig-style staffing models can infuse new energy and flexibility into many contact centers. However, when a gig worker has several companies demanding their time and attention, employers essentially compete for loyalty and engagement. This blog gives tips on becoming an employer of choice in the gig economy.
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-03-24 14:13:262022-11-24 03:21:49Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp512890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
The last time you needed customer service, did you immediately…
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp10751800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2022-03-18 15:57:352023-01-10 07:16:41The DIY era of CX: Solving with self-help and agent assist
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1592871793.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-17 04:49:002022-03-21 04:53:53Managers have a key role in enabling sustainable inclusion
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1382853461.webp261500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:54:332022-03-11 04:54:38Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_2121881702.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:18:002022-06-17 15:30:17Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-18 10:30:562023-02-16 11:09:59Whitepaper | Choosing the right outsourced delivery model
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-17 11:50:522022-12-19 15:48:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp727862Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/multi-cloud.webp312500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 02:29:002022-11-11 01:58:24Beating the multi-cloud blues
https://hgs.cx/wp-content/uploads/2022/02/Cloud.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-09 07:57:002022-10-20 10:29:36Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2022/02/Career.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-08 07:45:002022-02-10 07:56:00Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/02/Marketing-2.jpg203500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-22 08:21:002022-06-17 15:32:05Importance of moment marketing – “Take a moment!”
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg00Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-01-20 16:58:002022-10-21 09:37:37Report | Modern employee experience in the contact center of the future
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png315315Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp512512Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-11 09:02:002022-12-14 16:23:12Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-06 10:30:392022-12-19 15:52:06Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp11001100Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-12-20 11:21:022022-04-07 08:22:37HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1937111875.webp282500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-14 06:51:102022-04-07 08:21:49Are these the top 5 technologies of future? President and Global CIO, HGS thinks so
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2021/07/iStock-1223341967.webp8361254Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-09 07:05:002021-12-10 15:21:16Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends
https://hgs.cx/wp-content/uploads/2021/12/PwD.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 07:49:002022-05-12 12:47:53Driving accessibility and inclusion for PwD
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1827541460.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 02:11:002021-12-14 02:18:25World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2021/12/DI.jpg321500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 01:58:002021-12-14 02:06:15The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-17 10:24:452022-12-14 14:38:59Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1922178821.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-14 06:59:002023-01-11 05:45:03Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2021/12/CSR.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-14 02:20:002021-12-14 02:40:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp434500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-11-10 18:05:012023-06-03 10:51:00Whitepaper | Drive better business outcomes with contact center analytics
HGS recently participated in a virtual roundtable discussion…
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp12001800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-11-05 14:36:522023-01-10 08:01:46Roundtable recap: A few highlights on creative contracting and digital transformation
The emergence of the metaverse allows brands to create increasingly personalized and meaningful customer experiences, requiring organizations tol pivot from being merely digital-first to becoming truly virtual-first.
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp4821361Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-11-03 10:53:312022-11-20 23:58:30Make way for the metaverse: Plan now for the new CX universe
When it comes to digital transformation, it’s no wonder that…
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp3951205Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-28 10:00:002023-01-10 07:44:50Tech or treat: Top tricks for digital transformation
https://hgs.cx/wp-content/uploads/2021/03/family-traveling-with-passports.webp9511800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
Today's contact centers must adapt to a new remote environment to support both employees and customers.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-13 14:56:082023-01-10 07:46:14How do I operate effectively in a remote environment?
Today’s contact centers are turning to AI and machine learning solutions to manage peak call volumes and allow workers to focus on those tasks that matter the most.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-12 13:55:302023-01-10 08:02:52How do I resolve high call volumes?
A staggering 72% of organizations that began artificial intelligence (AI) pilots before 2019 have not been able to deploy even a single application in production. And yet enterprises of all sizes confirmed that they because of COVID-19.
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp9071500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-12 06:54:002022-08-29 16:39:32Why SageMaker for AI driven organizations
https://hgs.cx/wp-content/uploads/2021/12/Reassessing-CSR-Focus-in-Times-of-Crisis.webp331500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp486719Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-05 05:38:132022-12-19 15:57:35Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp434500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-27 11:15:412022-09-14 16:21:46Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
https://hgs.cx/wp-content/uploads/2021/09/LD.webp400600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-27 08:30:002022-09-19 11:49:19Reinventing the wheel of L&D initiatives for a future-ready workforce
An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 16:53:202023-01-10 08:04:00How do I transition my contact center to the Cloud?
Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 16:42:552023-01-10 08:00:45How do I improve my contact center performance?
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 14:43:002023-06-03 11:05:10How do I leverage data for better customer experience?
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp8871000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-22 07:52:342022-12-15 11:36:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2021/09/news.jpg185260Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp483500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-14 14:26:452022-09-15 16:01:01Whitepaper | Valuable visuals: The power of digital-driven image analytics
https://hgs.cx/wp-content/uploads/2021/02/iStock-943570972.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg443704Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp400636Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg561647Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
As organizations grapple with the fallout of a flood of employee resignations, they are focused on leveraging automation to reduce dependencies on employee institutional knowledge
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp4601440Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-24 10:28:552023-01-10 07:59:23Automation helps employers grapple with fallout of “Great Resignation”
Intelligent Content Processing is designed to help businesses improve compliance, risk management, operational efficiencies, and content processing through automation.
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp12001800Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-19 16:52:452022-08-26 17:32:49Boost your digital workforce with Intelligent Document Processing
According to the CDC, one in four adults in the United…
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp6871030Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-18 13:09:282022-08-31 16:00:18How to support ADA website compliance: 10 top design tips
https://hgs.cx/wp-content/uploads/2021/08/PR.jpg386500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2021/05/data-analytics-mining-big.webp313470Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp9001350Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-09 23:13:032022-12-19 16:35:24HGS divests its Healthcare Services business
Over the last 15 months, we’ve witnessed organisations pivot…
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp10681600Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-07-09 05:00:002022-11-23 10:06:00The future of work: 5 key insights from CX industry experts
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg500500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-07-03 14:16:522023-05-04 21:08:56CIO Digital Summit – Capitalizing on new influence
https://hgs.cx/wp-content/uploads/2020/06/social-mentions.webp600900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2021/07/yourstory.webp5631000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
https://hgs.cx/wp-content/uploads/2021/05/Automation-Consistency.webp6671000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
Many manufacturers are turning to artificial intelligence (AI) solutions to provide a more reliable way to not only identify, but mitigate workplace injuries such as slip-and-falls as they occur in real time.
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg9091496Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-06-23 10:29:002022-09-14 15:31:14Get a grip: Prevent slip-and-falls with AI-powered solutions
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp713694Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/ZEETV.webp422750Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/hgsnew-bloomberg.jpg7201280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
https://hgs.cx/wp-content/uploads/2021/06/Nat_news.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-15 04:18:002022-09-22 07:32:56Go with the flow and see where it takes you: Natarajan Radhakrishnan
https://hgs.cx/wp-content/uploads/2021/06/news_img.webp422750Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp466908Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-06-09 16:31:392023-01-03 16:43:54Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2018/11/DigiSOCIAL.jpg12762550Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2021-06-07 17:19:092022-12-14 14:13:04Webinar | Rev up revenue with social care opportunities
As the COVID-19 pandemic intensified around the world in March…
https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.webp11981800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-06-03 12:38:102022-04-14 14:17:10Philippines contact center agents quickly transition to home operations with great results
https://hgs.cx/wp-content/uploads/2021/06/white-paper-outsourcing-feature.webp612612Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2021-06-03 11:23:262022-12-07 15:59:54Whitepaper | To offshore or not to offshore
Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp8201278Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-05-27 12:54:002023-01-10 07:48:07Social media playbook: 7 steps to supercharge social customer care
https://hgs.cx/wp-content/uploads/2021/05/shutterstock_1329165335.webp12011800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-26 16:30:392022-12-19 16:29:35HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
More than ever, brands require iterative and innovative customer care strategies. More and more people are interacting and transacting online and on social media platforms. Many businesses are establishing social media contact centers. This blog explains why and how to provide EPIC social care.
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp600970Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-05-26 10:07:002022-11-23 09:59:37Bringing service to the client: Why a social contact center is essential for modern customer service
As brands transform and move to an increasingly digitally led…
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized.webp9441800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-05-21 10:57:172022-11-23 10:22:33Creative contracting models beyond FTE in the digital era
https://hgs.cx/wp-content/uploads/2021/05/CDP.webp620700Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
HGS Digital is partnering with Twilio, the leading cloud communications…
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp562893Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-05-14 12:20:102022-11-23 10:27:36HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
https://hgs.cx/wp-content/uploads/2021/06/white-paper-new-to-outsourcing-feature.webp612612Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-04 12:19:002022-12-07 16:02:26Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp9161000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/06/5-tips-social-media-strategy-eBook.png10801337Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-01 10:06:002022-12-15 17:53:47eBook | 5 tips to successfully manage your social media strategy
https://hgs.cx/wp-content/uploads/2021/01/data01.jpg560890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-29 02:59:112023-01-20 09:15:19How to excel with data analytics
https://hgs.cx/wp-content/uploads/2021/01/data-BI-img.png301509Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg522890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
Automation projects can be completed in house, by reputable third parties, or a hybrid. Sometimes third parties have stronger technical chops, experience and methods, cross-functional understanding, and objective point of view. Learn what to look for in a third-party automation partner.
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.webp9161800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
https://hgs.cx/wp-content/uploads/2021/04/Lauren-Kindzierski-presentation.jpg528812Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar-Broadcast1.webp450800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp690690Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-03-23 14:58:002022-12-08 13:49:10Whitepaper | Beyond measure: Making social care count
https://hgs.cx/wp-content/uploads/2021/03/definitive-cloud-feature.webp561647Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-03-17 15:49:002022-12-15 11:52:50eBook | Everything you need to know about Cloud Governance
https://hgs.cx/wp-content/uploads/2021/01/couple-shopping.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
Leading brands — especially online retail — are embracing hyper-personalization, or the use of data, to provide more targeted products, services, and content to consumers. Bots, beacon technology, visual search, customer data platforms, and more can help brands improve the CX.
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682.webp12871800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-12 15:45:052022-11-22 07:21:27Customization for your customers: 5 hyper-personalization trends for 2021
Speech analytics tools are not just for understanding customers. Use these technologies to gauge employee satisfaction, detect fraud, measure quality (of agents and work-at-home connectivity), ensure compliance, and more.
https://hgs.cx/wp-content/uploads/2021/03/blog-banner-CSAgent_WAH.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-03-12 13:51:122023-06-03 11:04:35Improve agent work-at-home performance with 8 unconventional uses of speech analytics
According to a 2020 Walker study, the top business priority for…
00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-11 19:04:222023-01-10 07:42:29Boost CSAT, ESAT, retention, and savings with a Modern CX approach
https://hgs.cx/wp-content/uploads/2021/03/shutterstock_1967489755.webp352500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp500600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-03-05 10:40:002022-08-25 08:55:17Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-05 06:05:002022-12-19 12:34:41HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
https://hgs.cx/wp-content/uploads/2021/04/iStock-916586200.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
https://hgs.cx/wp-content/uploads/2021/02/iStock-1064031330-healthcare-in-India.webp8361254Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp17561500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-20 06:15:002022-12-16 15:55:242021 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-16 06:56:002022-12-16 15:53:422021 Winner: Training Top 100
https://hgs.cx/wp-content/uploads/2021/04/Bridgetowne-Building.webp10801787Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-02-12 19:40:142022-12-16 15:52:08HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp690690Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-11 09:16:002022-12-19 12:42:53HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp11001100Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-08 07:48:002021-11-11 17:10:41How to create a fantastic retail experience that keeps bringing customers back for more
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_DevSecOps-feature.webp465536Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
https://hgs.cx/wp-content/uploads/2021/01/HGS-PHP.jpg612917Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-28 09:10:002021-11-11 17:07:13Qualtrics enables HGS to continually improve our employee experience to create a great place to work
https://hgs.cx/wp-content/uploads/2021/04/Yasim1_profile.jpg372300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.
https://hgs.cx/wp-content/uploads/2020/03/strategies-900-blog-feature-1_0.jpg567900Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-01-25 22:07:352023-01-10 07:22:09Ready to modernize your contact center? Assess trends with care
Advanced image machine learning, complemented by image analytics, can detect patterns and harvest clues from volumes of .jpg, .png, .tif, .pdf, etc. files. Image ML makes structured data, unstructured data, handwritten text, object identification, and facial recognition more widely accessible, searchable, and categorizable.
https://hgs.cx/wp-content/uploads/2021/01/blog-banner-image-analytics.webp5801650Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-01-25 21:37:082023-06-03 10:59:37Become a better business detective with image analytics
https://hgs.cx/wp-content/uploads/2021/03/DA_cover_img.webp484658Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-01-11 14:06:002022-12-07 16:35:22Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
https://hgs.cx/wp-content/uploads/2021/04/James-Job.jpg454500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_social-media-crisis-feature.webp500583Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-12-28 17:26:002022-12-07 16:28:57Whitepaper | Creating an effective social media crisis plan
https://hgs.cx/wp-content/uploads/2020/12/hgscx-pr.webp7681365Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-28 08:49:002022-12-19 16:26:56HGS is on board as one of Valuable 500 companies!
Work@Home allows for improved flexibility, employee satisfaction, and efficiency, but creative self-scheduling can take Work@Home’s potential to the next level. Microshifts, split shifts, and self-scheduling options bring clear advantages to the Work@Home contact center.
https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp8541280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
Work@Home concepts can be applied to keep established, high performing teams together as well as attract new employees with a desire to travel. Digital nomads have desirable traits for many employers, particularly contact center managers.
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg274441Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-21 20:45:142022-11-24 02:54:10Preparing for the post-pandemic rise of digital nomadism
https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-10 06:50:002022-12-15 13:02:49eBook | The top 10 customer experience trends of 2020
If we look at the CEO mandate in most annual reports, there…
https://hgs.cx/wp-content/uploads/2020/12/automation-in-enterprise-HGS.webp12001800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-08 22:39:252022-09-15 11:47:35Who owns automation in the enterprise?
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-08 02:53:002022-12-19 16:24:34HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
“If you want to go fast, go alone. If you want to go far, go…
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