Location: Tucson, AZ
Dates: Oct 16, 2022 - Oct 19, 2022

Location: The Ivy, 1-5 West Street, London,WC2H 9NQ
Dates: 22nd September

In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.

The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”

An HR executive answers a few questions and shares tips to shed light on digital transformation timing and preparedness from the people perspective.

Location: Ft. Lauderdale, FL
Dates: April 3, 2022 - April 6, 2022

HGS recently participated in a virtual roundtable discussion…

A staggering 72% of organizations that began artificial intelligence (AI) pilots before 2019 have not been able to deploy even a single application in production. And yet enterprises of all sizes confirmed that they because of COVID-19.

Intelligent Content Processing is designed to help businesses improve compliance, risk management, operational efficiencies, and content processing through automation.

HGS Digital is partnering with Twilio, the leading cloud…

Automation projects can be completed in house, by reputable third parties, or a hybrid. Sometimes third parties have stronger technical chops, experience and methods, cross-functional understanding, and objective point of view. Learn what to look for in a third-party automation partner.

Speech analytics tools are not just for understanding customers. Use these technologies to gauge employee satisfaction, detect fraud, measure quality (of agents and work-at-home connectivity), ensure compliance, and more.

Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.

Today’s companies are constantly flooded with loads of valuable…

Cognitive contact centers use artificial intelligence (AI) to…

A CIO's guide for choosing the right cloud services provider.…

By Graham Brown, Chief Sales and Marketing Officer, HGS Europe How…