Google has finally made the big move and unveiled a new era of Gemini AI. Gemini is Google’s latest large language model (LLM), which has been recently launched to the public.
https://hgs.cx/wp-content/uploads/2023/12/Google-Gemini-_1650-x-580-px_.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-12-08 07:29:452023-12-08 10:30:53What is Google Gemini? How to use it? Features and Limitations
In light of recent significant data breaches, the vulnerability of customer information has been prominently underscored. Consequently, companies are placing increased emphasis on safeguarding customer data to preserve trust and credibility.
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-customer-cyber-security.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-12-08 04:38:032023-12-08 04:38:12Customer-focused Cybersecurity Remains a Top Focus
In view of the mass collection of personal data for personalized communication, data misuse has become an increasing concern. Customer data transparency can solve this disconnect.
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-financial-report.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-12-07 04:30:182023-12-07 04:30:26Navigate the Balance between Customer Data Transparency and Hyper-Personalization
https://hgs.cx/wp-content/uploads/2023/10/BWpeople.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-12-03 02:19:492023-12-07 02:38:08International day of persons with disabilities: A closer look at workplace inclusivity
https://hgs.cx/wp-content/uploads/2023/12/call-center-times.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-12-01 00:26:192023-12-07 02:41:05Unleash your CX Rockstar: Five strategies for exceptional experiences
This episode features an interview with award-winning CX leader Ron Holt, Founder of Pink Zebra Moving, the first happy moving company. Ron started Pink Zebra in 2020, and is the former CEO & Founder of Two Maids & A Mop, where he served for nearly 19 years. He specializes in franchise development, management, sales & marketing, and leadership. And in this episode, Ron and host Larry Fleischman discuss seizing an opportunity in the market, listening to the customer, and creating a truly remarkable experience.
https://hgs.cx/wp-content/uploads/2023/11/MicrosoftTeams-image-14.png6301200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-30 09:00:392023-12-01 14:29:43S4E2 | Prioritizing CX Over Profit: A Conversation with Pink Zebra Moving CEO Ron Holt
Experts-on-Demand services extend security operations with flexible access to cyber security experts who have the right experience and knowledge.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-cyber-security.webp5811651Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-11-28 04:31:102023-12-04 22:54:36Strengthen Your Digital Defense with Cybersecurity Experts-on-Demand
In an era where technology constantly collects data, understanding data privacy is crucial to maintaining control over how data is collected, used, stored, and shared.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-identity.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-11-28 03:13:402023-12-07 01:51:01Data Privacy: What is it? Challenges and Best Practices
HGS assisted a healthcare payer company in migrating to the cloud successfully, ensuring compliance with security and governance standards and utilizing the best tools and practices.
From anticipating customer needs to navigating the unexpected, generative AI is at the forefront of CX this holiday season.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-gift-box.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-11-23 05:34:502023-12-07 01:57:595 Ways to Enhance Your CX During the Holiday Season With Generative AI
More and more companies have started to leverage the power of automation. Cost-effectiveness, flexible scalability, and consistent availability are some of the many reasons why automation is a must-have for emerging businesses with high goals.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-automate-processes.webp6371650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-11-22 07:31:332023-11-22 09:45:15Using Automation to Transform Business Processes
https://hgs.cx/wp-content/uploads/2023/11/big-awards1.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-22 06:49:402023-11-30 01:49:38HGS Agent X Named Winner in 2023 BIG Awards for Business
https://hgs.cx/wp-content/uploads/2023/11/UC-Advanced1.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-21 06:26:572023-12-05 00:48:03Experiencing better intelligence. How AI is improving the Customer Experience
A U.S. electronics giant swiftly embraces remote work with the help of HGS and Twilio Flex, and achieves a seamless office-to-home cloud transition in days.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-work-at-home-with-cloud.webp6331653Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-11-20 14:19:502023-11-22 10:00:07INFOGRAPHIC: Swift and Hassle-free Office-to-Home Cloud Transition in Days
https://hgs.cx/wp-content/uploads/2023/11/r-tech.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-15 06:14:282023-11-22 11:16:13We asked the experts: What tech trends will shape 2024?
This blog discusses common IT challenges, how cloud can help, and how to initiate a cloud transformation project.
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-cloud-accelerator.webp5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-11-09 13:00:002023-12-08 13:08:25How to Get a Cloud Transformation Project Started
https://hgs.cx/wp-content/uploads/2023/11/CX-Champions_Scott-Booker.jpg10801920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-08 06:46:142023-12-01 09:09:18S4E1 | Speed Matters: How EasyPark Group Chief Customer Officer Scott Booker Stays Agile for High Customer Satisfaction
To adapt and thrive in a highly competitive landscape, an established financial services company in the Caribbean embarked on a journey toward digital transformation.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-digital-banking.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-11-08 04:52:272023-11-29 15:02:54INFOGRAPHIC: Digitally Transforming a Bank Through Modern CX Principles
As part of the partnership with a multinational tech company, HGS Experts-on-Demand supported a variety of customer components that were designed to host short-term crowdsourced videos and marketing materials.
Discover how HGS partnered with a leading expert in health and wellness subscriptions to reduce average handle times, boost customer satisfaction, and foster unparalleled growth in fitness, and nutrition across various geographies.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-CC-agents-achieving-growth.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-11-08 02:54:492023-11-15 01:17:16INFOGRAPHIC: Achieving Growth and Customer Retention by Controlling AHT and CSAT
Subject to the fluidity of their respective industries, most businesses continually revise their CX strategies but retain their foundational elements (loyalty, revenue, reputation, competitive advantage) that serve as a north star to consistently deliver personalized and positive interaction.
An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2023-11-07 16:53:002023-12-08 13:15:04How do I transition my contact center to the cloud?
Google Search Generative Experience or SGE has positioned itself as a noteworthy development in the latest search experience update that is driven by generative AI.
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-generative-ai.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-11-06 06:11:242023-11-08 02:21:47What is Google Search Generative Experience (SGE) and how to use it?
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-11-01 10:06:292023-11-03 10:12:3012 Smart ways to monitor and manage a company’s reputation
https://hgs.cx/wp-content/uploads/2023/10/IT-staffing.webp12001800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2023-10-31 10:47:592023-11-30 11:30:43Rethinking IT Staffing in an Uncertain Economy
The fact that brand loyalty, which involves a long-term commitment to making repeat purchases of a specific brand or service, is not determined by price makes this metric a particularly powerful catalyst for generating profit and sustaining profitability.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-brand-loyalty.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-31 01:12:432023-10-31 13:16:02INFOGRAPHIC: Deepening Brand Loyalty for the World’s Leading Coffeehouse Chain
HGS has enlisted over 90 specialists spanning various workstreams to strengthen the existing SAFe teams and accelerate new innovations for this American health insurance provider enterprise.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-EOD-2.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-30 15:19:002023-12-04 22:59:51INFOGRAPHIC: Migrating Workloads by Leveraging the Skills of On-demand Experts
Autonomous customer experience (CX) holds the potential for swift interactions and instant decision-making, and thanks to AI advancements, we can anticipate the realization of this world in the near future.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-autonomous-CX.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-29 11:54:142023-10-30 15:01:42The Key to Autonomous CX
The increasing adoption of digitization across organizations globally underscores the essential need for strong digital security systems.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-cybersecurity-concept.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-27 10:50:172023-10-27 10:51:45The Role of AI and Machine Learning in Digital Security
If AI is the engine, data is the fuel. Discovering previously hidden patterns and connections helps to boost profits, reduce business risk, match supply to demand, and benefit various industry verticals.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-data-visualization.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-27 06:58:162023-10-27 06:58:24Unleashing the Power of Data in an AI World
https://hgs.cx/wp-content/uploads/2023/03/HGS_Final-2-1.png30013001Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-26 10:15:552023-11-10 06:40:22S04E0 | Welcome to Season 4 of CX Champions!
This article walks you through an in-depth comparison between AWS, IBM Cloud, Microsoft Azure, and Oracle Cloud.
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-Cloud-Service-Provider.webp5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-10-25 11:52:002023-12-08 13:17:48How to Choose the Right Cloud Service Provider for Your Organization
HGS Agent X, a cloud-based console that allows a single pane of glass view of computer info, enhances to include Generative AI support.
https://hgs.cx/wp-content/uploads/2023/10/AgentXGenAI.webp5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-10-23 14:56:092023-10-23 14:56:15How HGS Agent X is Revolutionizing CX with Generative AI
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-20 10:47:182023-10-20 10:47:28HGS to organize Tech Roadshow in Melbourne on October 27, 2023
https://hgs.cx/wp-content/uploads/2023/10/Halls-Chophouse-Nashville.webp619900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-10-19 12:21:272023-12-06 22:04:18Embracing the Digital Revolution: Modernizing Back-Office Processes for Enhanced KPI Success through Automation and Digitization
Experts-on-demand has greatly reduced the time to deliver & increased cost savings, customer satisfaction, & employee morale while yielding improved results.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-EoD.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-19 01:34:522023-12-04 22:39:04Experts-on-Demand vs In-House Talent
HGS collaborated with a leading social enterprise platform as well as with the client’s existing PR agency to provide the ultimate end-to-end social engagement solution.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-social-media.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-18 03:10:552023-10-20 14:16:46INFOGRAPHIC: End-to-End Social Care for a Leading Retailer
Creating and maintaining loyalty membership programs that not only reward customers but also foster long-term engagement is the key to achieve customer retention. The use of predictive analytical reports can be instrumental in the development of these loyalty programs, ultimately enhancing the CX.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-Revitalizing-Customer-Loyalty.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-17 21:07:382023-11-20 19:45:11INFOGRAPHIC: Revitalizing Loyalty Amongst Customers with an Analytics Driven Solution
Contact centers often handle sensitive customer information, including personal details, financial data, and other confidential information. That is why it is important to mitigate cyber threats at an entry level. Also, proper cybersecurity measures are essential to safeguard this data from potential breaches and unauthorized access.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-CC-cybersecurity.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-17 03:35:212023-10-17 03:35:29Cyber Threats in Contact Centers: Understanding and Mitigating the Risks
IT firms are progressively gravitating towards on-demand experts due to the ease of hiring and cost-effectiveness they offer. Furthermore, these experts assure a heightened level of precision and timeliness, particularly for brief, well-defined projects.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-innovation-Experts-on-Demand-01.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-14 01:27:372023-10-14 01:27:45The Future of Innovation: On-Demand Experts
https://hgs.cx/wp-content/uploads/2023/10/techpedia.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-13 07:31:272023-10-17 10:18:51How to protect data in a multi-cloud environment
HGS UK achieves 2023 CCA Global Accreditation for their unwavering commitment to delivering customer experience excellence.
https://hgs.cx/wp-content/uploads/2023/10/CCA-Global.png5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-10-12 19:17:242023-10-20 15:37:41HGS Achieves CCA Global Accreditation for Customer Experience Excellence
https://hgs.cx/wp-content/uploads/2023/10/BWpeople.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-12 08:46:402023-10-12 08:47:47From words to action: DEI Initiatives transforming workplaces
Unlock the power of CX metrics to revolutionize your customer experience strategy. Read more to learn about some of the most important CX metrics of all time.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-cx-metrics.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-12 07:48:552023-10-12 10:34:52Make the Most of CX Metrics to Improve Customer Experience
https://hgs.cx/wp-content/uploads/2023/10/dataquestmag4.webp9702000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-12 04:05:372023-10-12 08:19:42India can be R&D lab of the world: Nat Radhakrishnan
https://hgs.cx/wp-content/uploads/2023/10/solution-reviw.webp9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-11 06:57:292023-10-17 07:43:31Revolutionizing customer experience: How advanced generative AI is changing the game
https://hgs.cx/wp-content/uploads/2023/09/totalretail.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-11 06:55:082023-11-22 06:39:08Beyond products: How brands are cultivating trust in the age of customer-centricity
The report dives into the practical insights and strategies needed to navigate critical areas like better agent motivation and support, streamlined processes to reduce customer frustration, and leveraging data for informed decision-making, thereby achieving CX success and operational efficiency.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-team-high-five.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-11 01:13:162023-12-04 10:57:56Changing Culture So Everyone Is Facing the Customer
HGS has drawn heavily from nature-inspired algorithms, including the firefly algorithm, artificial bee colony algorithm, and ant hill colony algorithm to render intelligence to workforce management.
The existing system for arranging replacement cars for stranded rental car drivers was marred by inefficiencies. Recognizing the need for a change, HGS stepped in with a fully customized group messaging solution that promises to improve and fasten the process of helping rental car drivers during emergencies.
https://hgs.cx/wp-content/uploads/2023/10/RentalCar.png5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-09 12:59:532023-11-14 21:14:53INFOGRAPHIC: Accelerating the Process of Finding Backup Rental Cars
CX analytics have become essential for tracking the success and shortcomings of a business. Furthermore, they also provide valuable insights and help to make decisions that fuel efficient and productive CX journeys throughout. Read more to know how businesses can gain from CX analytics.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-CX-Analytics.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-09 09:38:062023-10-09 09:38:14Redirect CX Journeys in Accordance with CX Analytics
Automation implementation challenges can be categorized into organizational, process selection-related, implementation, technical, and post-deployment pitfalls.
https://hgs.cx/wp-content/uploads/2023/10/Automation-Implementation-Challenges.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-06 03:57:392023-10-11 04:13:45How to Overcome Automation Implementation Challenges
In the evolving landscape of automation, organizations that strike the right balance between technological advancement and human expertise will be best positioned to thrive, adapt, and succeed in an ever-changing world.
https://hgs.cx/wp-content/uploads/2023/10/blog-banner-human-in-automation.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-10-05 15:38:322023-10-05 15:38:40The Human Element in Automation: Augmenting Employee Potential
From image analysis to voice responses, ChatGPT’s powerful new features represent the future of AI’s multimodal models.
https://hgs.cx/wp-content/uploads/2023/10/Multimodal_ChatGPT-scaled.webp9042560Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-10-04 07:47:522023-10-31 02:06:39Multimodal ChatGPT: What can it do and what are its real-world applications?
https://hgs.cx/wp-content/uploads/2023/10/cxnetwork.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-04 06:12:012023-10-11 06:32:265 tips on using generative AI for CX – without detrimental mistakes
https://hgs.cx/wp-content/uploads/2023/08/news-format-copy.png11252000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-10-03 07:29:502023-10-04 08:57:026 Ways intelligent automation is transforming the customer service industry
https://hgs.cx/wp-content/uploads/2023/10/CCA-Webinar-video-cover-social-view.webp7011340Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-10-02 09:00:192023-10-02 14:45:16Changing Culture So Everyone Is Facing the Customer
The industry landscape is broadening and customers have the capability to pick up their business and go elsewhere if their experience is less than desired. For a major automotive manufacturer, they wanted to tap into the expertise of HGS to build a solution that would enhance their CX and ultimately help drive customer loyalty.
https://hgs.cx/wp-content/uploads/2023/10/CSAT.png5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-09-29 12:30:212023-11-14 21:15:28INFOGRAPHIC: Support for CSAT and Complaint Resolution for a Major Automotive Manufacturer
Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-efficient-agile-cloud-solution.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-09-28 05:00:452023-09-28 05:00:57Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses
Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.
https://hgs.cx/wp-content/uploads/2023/09/Generative-AI_Information-retrieval-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-09-27 03:47:512023-11-03 02:26:41How to Use Generative AI for Data Extraction and Analysis?
https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-21 11:31:002023-10-20 06:29:15HGS’ Savita Jones, Named Finalist In 20th Annual Stevie®️ Awards For Women In Business
https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-21 06:22:342023-10-20 06:27:50HGS’ Venkatesh Korla Wins Tech Innovator of the Year 2023
https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-21 06:19:092023-10-20 06:22:02A Dual Win for HGS India at the Asia Pacific Stevie Awards 2023
ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-evolution.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-09-20 02:50:382023-09-20 02:50:47From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
https://hgs.cx/wp-content/uploads/2023/09/dataq.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-19 09:51:432023-10-12 07:13:35Natarajan Radhakrishnan, President and CIO, HGS in an interview with DataQuest on emerging trends in Digital CX
Data analytics can help to enhance CX journeys by providing real-time data. Customer service teams can analyze this data and work on the areas that need improvement. Additionally, companies can use this analytical data to devise strategies that ensure personalized customer engagement and predict upcoming trends.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-6-ways-data-analytics-1.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-09-19 04:42:372023-10-30 14:38:046 Ways Data Analytics is Enhancing Customer Experience
https://hgs.cx/wp-content/uploads/2023/09/HR-asia.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-19 03:45:012023-09-19 10:50:00HGS Philippines Honored as Best Company to Work
By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-experts-on-demand.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-09-17 12:38:482023-11-29 21:01:24Enhancing CX with Experts-on-Demand
Maintaining a positive and proactive mindset goes a long way in social media reputation management. Learn how to enhance your online presence.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-Reputation-Management.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-09-15 00:34:312023-10-23 13:31:43INFOGRAPHIC: Social Media Reputation Management: Lessons on Brand Image
Contact center agents undeniably form the core of any customer service team. While they consistently demonstrate a wide range of skills and abilities, ChatGPT has the potential to streamline their tasks and elevate their performance in various ways. Supporting and undertaking omnichannel communications and automating tasks are some of the ways ChatGPT helps contact center agents.
https://hgs.cx/wp-content/uploads/2023/09/blog-banner-ChatGPT-enhances-CC-agents-performance.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-09-14 09:02:002023-09-14 09:02:087 Ways ChatGPT Enhances the Performance of Contact Center Agents
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-08 08:16:012023-10-17 07:56:3518 Essential tips for marketers to use UGC to boost user engagement
https://hgs.cx/wp-content/uploads/2023/09/tech-b1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-07 07:00:042023-09-11 07:19:51Coworking: Virgil Wong believes immersive technologies can connect us
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-09-05 02:41:552023-09-06 11:01:53HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-29 08:16:102023-10-17 09:17:2814 Creative ways you can use AI to drive blog visits
https://hgs.cx/wp-content/uploads/2023/08/iStock-1307762886.jpg8351255Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-24 10:14:202023-10-23 12:31:42The human side of AI: agent empowerment to meet the customer where they’re at
Businesses that stick to being customer-centric under all circumstances are sure to gain more in terms of customer loyalty and revenue than their competitors. Customer centricity also holds great strategic value as it guarantees customer retention in the long run.
https://hgs.cx/wp-content/uploads/2023/08/blog-banner-customer-centricity.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-08-18 11:06:442023-08-23 01:53:0910 Important Factors that Guarantee Customer-Centricity in the Long Run
https://hgs.cx/wp-content/uploads/2023/08/retail-touchpoints2.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-17 07:28:542023-08-23 13:10:36Customer service tech guide: Can AI rein in costs while enhancing the shopper experience?
Running a tech or IT company requires a suitable infrastructure, skilled manpower, regular maintenance, and many more things that cost money. Hiring experts on demand is a cost-effective way to meet goals and scale a business to newer heights. Read more to know how you can expand your set-up and take in more orders through on-demand expertise.
https://hgs.cx/wp-content/uploads/2023/08/blog-banner-experts-on-demand.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-08-16 11:41:402023-11-29 23:00:48Scaling Businesses with On-Demand Expertise
In the past few years, the customer service industry has emerged to be a huge support system for product-based as well as service-based enterprises. Lately, our support agents have been facing flak due to incompetency in managing large volumes of requests across multiple channels. Intelligent automation can solve this problem by undertaking menial tasks that consume time and energy so that agents can focus more on the strategic aspect of a customer’s experience journey.
https://hgs.cx/wp-content/uploads/2023/08/blog-banner-intelligent-automation.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-08-14 09:21:592023-09-12 12:56:03Intelligent Automation is Transforming the Customer Service Industry
Location: Virtual Round Table Dates: Aug 23, 2023 - Aug 23, 2023
https://hgs.cx/wp-content/uploads/2023/08/iStock-1307762886.jpg8351255Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-10 06:25:392023-08-24 07:41:10The human side of AI: agent empowerment to meet the customer where they’re at
When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.
https://hgs.cx/wp-content/uploads/2023/08/GenAI-1200-×-630-px.png6301200Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2023-08-09 19:57:142023-08-23 01:53:22The Benefits of Generative AI
https://hgs.cx/wp-content/uploads/2023/08/CX-today1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-04 10:16:302023-09-01 10:35:05How HGS is shaping the future of CX and digital transformation in India
https://hgs.cx/wp-content/uploads/2023/08/etcio1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-08-04 08:48:202023-09-01 10:34:59Why HGS CIO is building an internal Gen AI lab
https://hgs.cx/wp-content/uploads/2023/07/Webinar-LeveragingAI-CX-FEATURED.jpg10801920Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-07-28 15:44:112023-10-02 08:55:23Leveraging AI to optimize customer experiences
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-07-28 00:49:152023-08-14 09:26:08HGS organizes 3 day Tech Roadshow in Australia
https://hgs.cx/wp-content/uploads/2023/07/CX-Champions_Craig-Antonucci.jpg10801920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-07-27 09:58:402023-11-10 08:02:41S3E7 | How to Create Raving Fans like a CX Rockstar with Craig Antonucci, CXO at Autocar
When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.
https://hgs.cx/wp-content/uploads/2023/07/social-agent-vs-chatgpt.jpg6301200Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-24 05:01:382023-08-23 01:56:46Contact Center Agents vs. ChatGPT
Data privacy has been the subject of many debates and lawmakers across the globe, predominantly the U.S. and Europe have taken sincere steps to ensure an individual’s right to privacy. Read more to know how the occurrence of World War II led to substantial work towards privacy laws about 133 years ago.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-data-privacy-AI.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-21 09:38:502023-08-28 15:22:05Data Privacy: World War II Shaped the Evolution of Privacy Laws
Data engineering is a crucial step for companies that solely run on data. It is used for producing data in a form that can be helpful for making important business decisions, assessing past performances, and brainstorming new strategies for the growth and development of a business.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-benefits-of-data-engineering.webp6301650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-19 02:28:202023-11-20 19:41:28The Benefits of Data Engineering
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-07-18 10:32:512023-07-19 03:17:44HGS Colombia to ramp up to more than 300 employees by end of 2023
Social media stacking can be described as the body of work or content a social media user has or will post on various social media networks. It is an important social media strategy that brands and influencers use to direct new and old viewers to their bank of content on different channels.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-social-media-stacking.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-17 05:16:382023-08-23 03:15:08Does your Social Media Stack Up?
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-07-15 10:19:572023-07-15 10:22:25HGS to kick off Tech Roadshow in Australia this July
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-07-14 08:59:432023-08-30 09:42:5615 Comms pros share how their teams will leverage downtime this summer
The world of social media is continuously changing. Most marketing agencies have a lot on their plate and thus find it difficult to keep up with the ever-evolving norms of social media. Hence, most businesses and agencies have started to delegate their social media marketing responsibilities to an agency that showcases expertise on the same. But shortlisting an agency can be a cumbersome task as it is tough to find out whether the agency is on the same page as your agency or brand. Here are 10 important questions one should be asking to conclude whether an agency is perfect for the business/brand.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-social-media-outsourcing.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-13 14:25:582023-08-23 03:17:28Top Questions to Ask Before Hiring a Social Media Agency for Your Business
Generative AI has the power to eliminate menial tasks and allow skilled professionals to focus on creative and strategic aspects of running a business. The next five years look promising for many industries as they are planning to go out and out to incorporate generative AI technologies for a wide range of operations.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-generative-AI-next-5-years.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-12 04:31:482023-08-23 03:17:30The Future of Generative AI: What can We Expect in the Next 5 Years?
In the past couple of centuries, mankind has witnessed a gradual yet overwhelming evolution of data. The rise of internet-based services and prolific digital devices has made data an indispensable part of our lives. It is now considered an asset as companies and individuals are leveraging it to devise new products, services, and ideas.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-data-evolution.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-10 10:46:582023-09-12 12:41:01Data Evolution: Prehistoric Times to Modern Era
Data like oil is a finite resource that is currently powering a plethora of modern industries. This post by Mr. Phani Dasari explores the prospects of future data practices and how untapping its potential can welcome a new wave industrial revolution.
https://hgs.cx/wp-content/uploads/2023/06/blog-banner-data-as-new-oil.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-07 02:13:042023-09-12 12:42:25Data as the New Oil: Unravelling Equitable Value Across Geographies
When a business offers the choice of personalization to a consumer, it strengthens the brand's position in the customer’s life and ensures a pleasant vibe throughout the customer's buying journey.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-personalization.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-07-05 15:01:422023-08-23 03:25:51Why is Personalized Marketing Important in Today’s Era?
https://hgs.cx/wp-content/uploads/2023/07/NXTDigital_Press.jpg600800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-30 01:09:222023-09-29 05:08:09NXTPLAY to give customers access to over 300,000 hours of content from leading international and regional OTT platforms
https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-29 07:43:292023-09-01 10:45:31The business sense in PRIDE advocacy
https://hgs.cx/wp-content/uploads/2023/09/abscbn.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-27 09:16:022023-09-01 10:44:49AI seen to boost productivity in BPO industry
https://hgs.cx/wp-content/uploads/2023/09/philipnews.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-27 09:00:352023-09-01 10:44:35PH needs to sustain position as preferred outsourcing destination
Agencies have begun to outsource responsibilities like social media marketing to other reliable agencies. This trend is proving to be beneficial for agencies as it guarantees efficiency, better turn-around-time, and skill-based task delegation.
https://hgs.cx/wp-content/uploads/2023/06/blog-banner-agency-outsourcing.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-06-27 06:26:292023-08-23 03:32:10The Future of Agency Outsourcing: Insights into the Evolving Landscape of Social Media Services
https://hgs.cx/wp-content/uploads/2023/06/Sarah-Diegnan.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-23 09:47:162023-06-26 14:54:26S3E6 | Designing the Blueprint for Lifelong Customers with Sarah Diegnan
https://hgs.cx/wp-content/uploads/2023/09/etprime.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-17 07:32:412023-09-01 10:47:01Why ERGs score over ESG ratings when it comes to LGBT+ inclusion at the workplace
The increased adoption of AI and predictive analytics across various sectors is leading to better risk assessments and improved operations. Even though, they are already revolutionizing how things are being done tech-wise, AI and predictive analytics have a lot in store for the near future.
https://hgs.cx/wp-content/uploads/2023/06/blog-banner-future-of-AI-and-predictive-analytics.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-06-12 05:12:062023-11-15 02:45:40The Future of AI and Predictive Analytics
https://hgs.cx/wp-content/uploads/2023/09/csrj.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-06 02:16:432023-09-01 10:51:54Reinforcing the role of CSR in education
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-02 06:16:342023-06-13 09:44:49Eight comms pros share must-have features in customer service chatbots
https://hgs.cx/wp-content/uploads/2023/06/Stacy-Armijo.jpeg553553Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-06-01 08:38:442023-12-03 11:56:44S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-31 05:52:372023-09-14 05:14:37ChatGPT Privacy Concerns: Is Your Personal Data at Risk?
https://hgs.cx/wp-content/uploads/2023/05/GOK_Photo-1-002.jpg800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-29 23:17:432023-07-10 11:28:00Why a career in CX is a strong choice for ambitious professionals
Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-29 07:50:152023-08-23 03:36:1612 Vital Metrics and KPIs to Measure Contact Center Performance
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-25 10:48:062023-05-30 09:28:58Grant Thornton ranks HGS UK among the fastest-growing Indian companies in the UK
https://hgs.cx/wp-content/uploads/2023/05/Hinduja-Hospital-Banner.png8781920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-24 09:42:002023-08-23 01:16:22HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)
https://hgs.cx/wp-content/uploads/2023/09/techgig-1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-23 06:45:232023-10-12 04:10:11AI and automation will create more jobs than they will replace
ChatGPT is AI's recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
https://hgs.cx/wp-content/uploads/2023/05/Sarah-Owen.jpeg338338Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-18 08:51:032023-06-02 09:34:27S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.
https://hgs.cx/wp-content/uploads/2023/09/CCpipeline.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-17 08:35:292023-10-17 10:45:45Putting employee experience at the center of digital transformation
A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5-Essentials-of-Strong-CX-Journey.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-09 08:58:542023-10-30 14:28:48The 5 Essential Stages of a Strong CX Journey
https://hgs.cx/wp-content/uploads/2023/09/cxointel.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 07:59:552023-09-01 11:34:41What are the benefits/disadvantages of outsourcing for businesses?
https://hgs.cx/wp-content/uploads/2023/05/Jeffrey-Newman.jpeg401401Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 07:18:062023-05-17 08:55:59S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-05-03 04:14:592023-05-03 12:59:42Organisations must do more to support vulnerable customers during economic crises, says HGS
ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-chatGPT-implications.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-01 02:55:422023-09-14 05:08:52Implications of ChatGPT and Its Role in Shaping the Future
https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-27 10:25:112023-09-01 11:34:42Forecasting, resilience, and agility key to adapting to clients’ evolving needs: Group CEO of HGS
https://hgs.cx/wp-content/uploads/2023/06/CRM-Dest.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-26 09:49:352023-06-14 04:17:55As Loyalty Withers, Lifetime Value Needs to Be Redefined
Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-ChatGPT-for-better-performance.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-24 03:36:302023-08-23 03:56:54Using AI for Customer Experience Insights
https://hgs.cx/wp-content/uploads/2023/04/Sarah-Dekin.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-19 09:22:062023-05-22 16:30:13S3E2 | Embracing Change to Transform Your CX with Sarah Dekin, President and COO at Hometap
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-14 09:30:342023-06-27 11:24:00Behind the scenes of summer travel: A robust CX strategy
From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-AI-improves-CX.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-11 06:04:532023-08-23 04:00:24How AI Powered Calls can Improve Customer Experience
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-5-essential-CC-capabilities.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-11 05:24:392023-10-30 13:40:065 Essential Contact Center Capabilities for Improved CX
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
https://hgs.cx/wp-content/uploads/2023/04/Glenn-Weinstein.jpeg284284Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-04-05 08:22:342023-04-20 09:39:28S3E1 | From the Navy to Twilio: Glenn Weinstein
https://hgs.cx/wp-content/uploads/2023/03/ThePensionsRegulator_HGS.jpg10801920Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-28 09:25:062023-04-06 15:12:38HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp5801560Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-28 04:46:452023-09-06 02:00:33The History of Social Media Marketing: Its Evolution in Business
Happy and motivated contact center agents help to succeed in CX across various platforms. Here are 10 actionable tips to keep them motivated in the long run.
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-03-24 04:01:182023-08-23 04:03:4810 Actionable Tips to Motivate your Contact Center Agents
Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-20 13:10:382023-10-30 14:19:51ChatGPT – A Social Media Warrior
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-20 11:10:222023-05-09 09:25:30HGS Canada Certified as a Great Place to Work® for 2023-2024
https://hgs.cx/wp-content/uploads/2023/09/herstory.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-10 07:30:572023-09-01 11:34:49STEM and the glass ceiling: take what is yours
https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-03-08 07:42:552023-09-01 11:34:55This Women’s Day, let’s commit to walk the talk
https://hgs.cx/wp-content/uploads/2023/09/CCA.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-02 02:00:002023-09-01 11:34:51Employee wellbeing is top priority for firms in the battle for talent
Marketing comes with its own set of challenges, and social media engagement is no exception.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-03-01 07:17:242023-09-06 02:16:20Top 5 Social Media Marketing Challenges
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2023-02-28 23:26:452023-02-28 23:38:20HGS completes acquisition of TekLink International
https://hgs.cx/wp-content/uploads/2023/09/iaop.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-28 12:57:442023-09-01 11:34:34HGS moves quickly to migrate contact center technology to cloud
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-28 01:48:332023-08-16 10:05:08HGS Ranked as a Leader in all Four Quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services Report
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp450600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-21 11:16:562023-11-28 10:26:512022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-02-14 01:49:102023-02-15 12:27:54HGS appoints Patrick Elliott as new CEO for HGS UK
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp500952Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-02-10 15:47:542023-08-23 04:07:58Report | 2023: A Year of Reckoning for Customer Experience Programs
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp9152560Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-10 01:35:172023-10-27 10:04:31What is Google Bard AI? How to Use it? Features, Use Cases, and Limitations
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-06 02:30:022023-10-20 15:49:02What is Agent Collaboration and its Impact on CX?
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-02 03:58:092023-11-15 03:03:17Everything you Need to Know About Contact Center Analytics
Location: Las Vegas, NV Dates: Feb 26, 2023 - Mar 1, 2023
https://hgs.cx/wp-content/uploads/2023/01/MandalayDay_54_990x660.jpg660990Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-25 11:23:542023-05-04 21:07:432023 IFA: What’s next in digital?
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-23 02:56:352023-09-12 12:44:18How to Measure the Performance of a Customer Data Platform
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-18 02:46:582023-08-23 05:58:08Using Empathy, Understanding and Experience to Lead
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-16 02:56:162023-12-04 10:40:15What are the Top Contact Center Skills for Agents and Managers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-10 01:20:592023-08-23 05:56:29How to Generate More Revenue Through your Contact Center
https://hgs.cx/wp-content/uploads/2023/01/VMblog.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-09 06:31:582023-09-11 07:43:01HGS 2023 Predictions: A new era of customer experience and digital transformation
https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2023-01-05 05:31:312023-09-11 07:43:28Elevating the brand reputation in the era of gen Z
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-03 01:24:082023-11-14 23:47:40The Top 5 Customer Experience Goals to set for your Business
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-30 01:08:182023-08-23 07:01:05How Knowledge Base Tools Boost Contact Center Agent Training
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-remote-agent.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-29 04:09:422023-08-23 06:59:01How to Improve Agent Productivity During Remote Working
https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-28 08:56:362023-09-11 07:43:49CX Personalization: How to unlock brand loyalty in 2023
https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-20 07:45:072023-09-11 07:44:11Venk Korla of HGS Digital on 5 ways to create a wow customer experience
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 22:19:182023-02-28 23:36:59HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-chatGPT.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-19 00:40:122023-10-27 10:51:00ChatGPT Explained: What are its Benefits and Limitations?
Today’s stressors have forced contact centres in the UK to reevaluate their IT solutions for vulnerable customers. An HGS technology arc (architecture roadmap) that features a people-first, CX platform (such as one by MaxContact) can help advisers relax and focus to better connect with high-needs customers now and as their needs evolve or dissipate.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-12-16 10:46:192023-08-23 06:59:12CX Technology for Supporting the UK’s Most Vulnerable Customers
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-customer-satisfaction.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-09 00:00:002023-08-23 06:57:02How to Ramp up VoC Programs with AI and Contact Center Automation?
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-07 22:29:272022-12-21 05:09:05HGS continues to expand its digital focus, announces acquisition
HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-06 01:32:102023-08-16 09:21:18HGS Joins the Everest Group Pledge
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-05 03:31:092023-10-30 14:49:17The Significance of Omnichannel CX in Business
https://hgs.cx/wp-content/uploads/2023/01/money-control.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-02 05:25:232023-09-11 07:44:44India Inc is taking steps to recruit more people with disabilities
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg8001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-01 06:30:322023-08-23 06:56:52Addressing the Needs of Vulnerable Customers: HGS’ Inclusive Contact Centre Solution
The customer service industry is notably progressing from adopting CX automation to autonomous CX.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-autonomous-CX.webp5801651Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-01 02:18:212023-11-15 00:58:36How Is Autonomous CX Different from CX Automation?
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-30 03:11:342022-12-19 15:28:50HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-21 00:11:382023-09-12 12:57:40Estimate ROI and Automation Benefits with a LeanOps Assessment
HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-16 23:36:102023-10-30 15:13:51HGS Agent X – A Game-changing Contact Center Accelerator
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-14 08:25:482023-09-11 08:08:18How enterprises are thriving to manage and retain talent In a multi-generational workforce
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-12 09:09:582023-07-10 11:02:12HGS completes acquisition of NXTDIGITAL’s digital media business in India
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Build-for-Future-delivery-mgr.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 03:46:362023-08-23 07:11:36I Build for the Future – Episode 1
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 01:15:212023-12-04 10:44:08The Need for a Game-changing Contact Center Software
HGS successfully passed the ISO recertification audit under the One-HGS scope without any non-conformities.
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-08 00:39:562023-08-23 07:11:37HGS Continues ISO 9001:2015 and ISO 27001:2013 Certifications
Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-07 02:55:212023-11-07 02:49:058 Ways to Improve Call Center Productivity
https://hgs.cx/wp-content/uploads/2023/01/authrityMagazine.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-11-07 01:41:462023-09-11 07:45:26Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
https://hgs.cx/wp-content/uploads/2023/01/racont.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-31 07:22:232023-09-11 07:45:45How data and analytics are changing customer experience
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-Gamification.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-27 08:28:062023-08-23 07:21:454 Innovative Ways Gamification Drives Success in Business
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png444504Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-26 08:14:002023-04-10 08:50:38Episode 4 | The case of the missing customer
How fast can an organization really move from a Proof of Concept (PoC) to an established Center of Excellence (CoE) and reap benefits from the implementation of RPA?
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-26 01:27:492023-09-12 12:58:17From POC to COE with RPA Implementation
While personalized customer experience is possible through a traditional contact center, agent augmentation is unlocking new opportunities in the CX space.
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg10811920Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-24 02:13:082023-08-23 07:25:51The Future of CX starts with Agent Augmentation
https://hgs.cx/wp-content/uploads/2023/09/techgig.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-19 10:17:002023-09-01 11:39:30Customer Experience (CX) is the single most important driver today
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-17 08:34:262023-09-12 12:58:48Maintaining Customer Relationships in a Cost-of-living Crisis
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp900900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
Innovation should be considered a critical business process for one straightforward reason—value.
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-11 03:39:342023-08-23 07:23:23Adopt the Right Approach to Business Innovation
https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-03 14:09:182023-09-01 11:39:24The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-09-27 03:38:112023-08-23 07:34:51How to Elevate the Brand Reputation of a Business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2023/08/CX-today.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-22 07:28:212023-09-01 11:39:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2023/01/360-magazin-logo.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-09-21 18:50:412023-09-11 07:46:33The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg232232Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-09-20 11:16:062023-08-23 07:31:20Whitepaper | Building a Contact Center for the Future
https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-18 07:06:002023-09-11 07:48:44How the emergence of metaverse has resulted in changes in user experience
https://hgs.cx/wp-content/uploads/2022/09/financialexpress.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-17 06:53:002023-09-11 07:49:19Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg800800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2023/01/CRMdest.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-09-08 07:44:002023-09-11 07:49:453 Areas where good chatbot design can strengthen customer relationships
A customer 360-degree view creates a unified solution for businesses by compiling all the customer touchpoints into a single profile & optimizing CX.
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-08-30 11:15:162023-11-29 13:19:10How to Unify Disjointed CX Systems with Customer 360 Experience
https://hgs.cx/wp-content/uploads/2023/01/CMSWIRE.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-30 08:54:002023-09-11 07:50:08How AI is shaping the future of customer interactions
Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-08-26 15:23:212023-12-03 12:04:40Cultural Fit – A Critical Piece to Digital Transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp599800Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-08-25 11:05:242023-10-31 16:16:13Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg600900Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
While we remain agnostic when expanding customer experience (CX) technologies, it is important that we highlight the creative and new approaches in the CX tech marketspace. Zendesk recently released their customer research report,“CX Trends 2022” and interestingly these insights play on achieving more during a financial downturn by focusing on the customer, rather than taking resource and investment away from service delivery.
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp7032000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-22 07:09:182023-08-23 07:39:33AI Take-aways from the Zendesk “CX Trends 2022” report
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-17 04:50:002023-09-01 11:40:11The journey to CX personalization: Building on a foundation of intelligent automation
https://hgs.cx/wp-content/uploads/2023/09/csrj.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-12 06:59:002023-09-01 11:40:28International Youth Day: Top Companies for CSR for Youth
https://hgs.cx/wp-content/uploads/2023/09/zdnet.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-11 08:54:002023-09-11 08:08:35Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg00Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-08-09 17:02:562023-05-12 15:09:01Build for the Future Summit 2022
Location: The Ivy, 1-5 West Street, London,WC2H 9NQ Dates: 22nd September
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png12001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-29 08:09:552023-05-04 21:10:28CXFO Industry Council Retail Roundtable
RPA implementation programs can take longer than you think and depend on their complexity and other factors. Learn more about typical RPA implementation timelines.
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2023/09/mediapost.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-21 09:58:002023-09-11 08:08:49Few firms have realized 80% of their CX plans
In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-18 04:54:002023-08-23 07:49:46HGS Digital Earns ISO 9001 and ISO 27001 Certifications
June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-07-15 03:09:002023-08-23 07:49:55One Love, Two CX Superstars: A “Decade Duo” Reflects on 10 years of Success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2023/09/martech.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:35:302023-09-11 08:09:10HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2023/09/infotech.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:02:242023-09-11 08:09:29How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2023/09/AMagazine.png9001600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 14:02:382023-09-11 08:09:52Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
https://hgs.cx/wp-content/uploads/2023/06/56f69bed-b49b-4664-b3ef-a612fb69728d.jpg450800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 13:19:382023-09-01 11:41:06The bread and butter of recruitment marketing: Attraction and retention
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-06 02:56:322023-08-23 07:53:29How to Handle Increased Customer Vulnerability
https://hgs.cx/wp-content/uploads/2023/09/hrworld.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-28 07:42:222023-09-11 08:10:37Pride Month Special: How companies are developing a gender inclusive workplace
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-27 04:59:002023-09-11 08:11:08The E.T.H.O.S Of PRIDE
https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-25 05:13:002023-09-01 11:41:21Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2023/09/openaccessgov.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-21 09:18:002023-09-11 08:11:28Public sector customer service and the adoption of cloud technology
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-08 04:16:002023-09-11 08:11:55Changing aspirations of women employees
With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2022-06-03 14:45:062023-08-23 07:53:34CX Trends and Advice for Inflationary Periods
The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-19 10:11:012023-08-23 07:57:22Is your CX Feeling the Squeeze?
In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp580869Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2022-05-18 17:00:152023-08-23 07:59:32Winning Technology of the Year: Assisting Drivers in Distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg900789Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
A total experience (TX) ensures the goals of all stakeholders, through all channels and interfaces, are met during an engagement. Leveraging technology, putting employees at the heart of the TX, and journey mapping for everyone are logical steps towards a TX.
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-05-11 11:42:452023-08-23 07:59:31Beyond the CX: The Total Experience (TX)
Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp5801650Casey Hotchkisshttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgCasey Hotchkiss2022-05-04 08:56:222023-08-23 07:59:37Mother’s Day Gift Personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
Implementing a chatbot is definitely not a once-and-done affair. Monitoring users’ evolving needs, creating a vision, iterating, and leveraging analytics ensures your chatbot reaches its maximum potential.
https://hgs.cx/wp-content/uploads/2023/09/bwpeople.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-28 08:12:002023-09-11 08:12:30Perfect work-life balance – A new ask of employees today
https://hgs.cx/wp-content/uploads/2023/09/getout.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-22 10:44:002023-09-11 08:13:16Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2023/09/CIOLeader.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-04 07:56:132023-09-11 08:13:42The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp600800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
A mix of in-house and external talent with gig-style staffing models can infuse new energy and flexibility into many contact centers. However, when a gig worker has several companies demanding their time and attention, employers essentially compete for loyalty and engagement. This blog gives tips on becoming an employer of choice in the gig economy.
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-03-24 14:13:262023-08-23 08:04:21Vying for — and Winning — An Agent’s Time, Attention, and Loyalty in a Gig Economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp512890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
The last time you needed customer service, did you immediately…
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp10751800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgPage Inman2022-03-18 15:57:352023-08-23 08:04:35The DIY Era of CX: Solving with Self-help and Agent Assist
https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-17 04:49:002023-09-01 11:54:50Managers have a key role in enabling sustainable inclusion
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:54:332023-09-01 11:54:35Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2023/09/timesofindia.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:18:002023-09-01 11:54:18Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-18 10:30:562023-08-23 08:09:03Whitepaper | Choosing the Right Outsourced Delivery Model
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-17 11:50:522023-07-10 11:02:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp727862Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2023/08/etcio1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 02:29:002023-09-01 11:54:03Beating the multi-cloud blues
https://hgs.cx/wp-content/uploads/2023/08/etcio1.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-09 07:57:002023-09-01 11:52:06Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2023/09/techgig.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-08 07:45:002023-09-01 11:51:50Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2023/01/ETbrande.png9001600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-22 08:21:002023-09-11 08:14:25Importance of moment marketing – “Take a moment!”
https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg00Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-01-20 16:58:002022-10-21 09:37:37Report | Modern employee experience in the contact center of the future
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png315315Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?