https://hgs.cx/wp-content/uploads/2022/08/shutterstock_2103094505.jpg313500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-08-12 06:59:002022-08-16 07:58:16International Youth Day: Top Companies for CSR for Youth
Location: The Ivy, 1-5 West Street, London,WC2H 9NQ Dates: 22nd September
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png12001200Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2022-08-09 17:02:562022-08-15 16:31:35Build for the Future Summit 2022
Location: The Ivy, 1-5 West Street, London,WC2H 9NQ Dates: 22nd September
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png12001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-29 08:09:552022-08-11 06:10:14CXFO Industry Council Retail Roundtable
RPA implementation programs can take longer than you think and depend on their complexity and other factors. Learn more about typical RPA implementation timelines.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-22 06:06:002022-07-28 10:48:282022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2018/11/2018-Trend-2-3-Ways-Analytics-Tools-Drive-CX-Transformation-scaled-1.jpg17072560Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-21 09:58:002022-08-16 10:05:34Few firms have realized 80% of their CX plans
In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2021/01/award-img.png341509Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:35:302022-07-11 15:55:58HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2022/07/Chatbot-1255613299.webp649900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 15:02:242022-07-11 15:49:50How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2022/07/recruitment-1356386299.webp600900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 14:02:382022-07-11 14:43:23Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
https://hgs.cx/wp-content/uploads/2022/07/Recruitment-1314997520.webp571900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-11 13:19:382022-07-11 14:44:59The bread and butter of recruitment marketing: Attraction and retention
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp500600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-07-05 10:40:022022-08-16 03:58:35Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp.webp500600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-06-28 13:03:122022-07-01 15:44:57Whitepaper | Everything you need to know about CDPs guide
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_2135166633.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-28 07:42:222022-06-28 07:42:30Pride Month Special: How companies are developing a gender inclusive workplace
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1902930079.jpg281500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-27 04:59:002022-06-28 05:05:56The E.T.H.O.S Of PRIDE
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1924759052.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-25 05:13:002022-06-28 05:18:27Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png301509Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-21 09:18:002022-06-23 09:27:21Public sector customer service and the adoption of cloud technology
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-20 03:54:342022-06-20 03:54:41HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1935540943.jpg254500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-06-08 04:16:002022-06-16 17:29:06Changing aspirations of women employees
With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp5801650Graham Brownhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgGraham Brown2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
The cost-of-living crisis puts additional pressure on the CX industry, which has already been hit hard by the pandemic. How we react to this – and ultimately re-emerge following it – will be reliant on strong people, processes, and an unwavering focus on CX. Strong partners focused on nurturing employees may help to weather the “perfect storm.”
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-19 10:11:012022-08-09 22:57:41Is your CX feeling the squeeze?
In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp580869Micaela Galianohttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMicaela Galiano2022-05-18 17:00:152022-08-09 22:56:04Winning Technology of the Year: Assisting drivers in distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg900789Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-18 06:41:002022-05-19 06:58:19Episode 10 | Tackling CX in the Year of Agility
A total experience (TX) ensures the goals of all stakeholders, through all channels and interfaces, are met during an engagement. Leveraging technology, putting employees at the heart of the TX, and journey mapping for everyone are logical steps towards a TX.
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-05-11 11:42:452022-08-09 22:54:35Beyond the CX: The total experience (TX)
Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp5801650Micaela Galianohttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMicaela Galiano2022-05-04 08:56:222022-08-09 22:51:38Mother’s Day gift personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-05-04 07:23:002022-05-13 07:55:14Episode 9 | Bringing Digital Transformation to a Highly Regulated Industry
Implementing a chatbot is definitely not a once-and-done affair. Monitoring users’ evolving needs, creating a vision, iterating, and leveraging analytics ensures your chatbot reaches its maximum potential.
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_686332135.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-28 08:12:002022-06-17 15:19:41Perfect work-life balance – A new ask of employees today
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp800800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:28:002022-05-12 12:45:15Executive of the Year: Crystal Davis
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 08:23:002022-05-03 16:07:34Transformation of the Year: Group Messaging Console
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg480600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-12 07:56:002022-05-12 12:39:25Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-08 08:57:092022-04-08 12:46:58Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2022/04/shutterstock_319742297.jpg300500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-04-04 07:56:132022-06-17 15:27:40The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp600800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-03-30 12:00:002022-07-11 15:43:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
A mix of in-house and external talent with gig-style staffing models can infuse new energy and flexibility into many contact centers. However, when a gig worker has several companies demanding their time and attention, employers essentially compete for loyalty and engagement. This blog gives tips on becoming an employer of choice in the gig economy.
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-03-24 14:13:262022-08-09 19:37:08Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp512890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-24 00:05:002022-05-26 13:20:33HGS Digital and Khoros announce partnership dedicated to transforming customer experience
The last time you needed customer service, did you immediately…
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp10751800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2022-03-18 15:57:352022-03-18 15:57:40The DIY era of CX: Solving with self-help and agent assist
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1592871793.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-17 04:49:002022-03-21 04:53:53Managers have a key role in enabling sustainable inclusion
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-16 12:02:332022-04-29 10:59:23HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1382853461.webp261500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:54:332022-03-11 04:54:38Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_2121881702.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-11 04:18:002022-06-17 15:30:17Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-03-02 09:19:002022-05-12 12:46:47Woman of the Year in Customer Service – 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-20 05:18:002022-04-29 10:59:26Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-18 10:30:562022-02-24 09:12:43Whitepaper | Choosing the right outsourced delivery model
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-17 11:50:522022-02-17 11:55:31HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp727862Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 07:42:002022-03-11 13:05:12Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp900900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 06:20:002022-05-12 10:13:002022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/multi-cloud.webp312500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-16 02:29:002022-06-17 15:29:27Beating the multi-cloud blues
https://hgs.cx/wp-content/uploads/2022/02/Cloud.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-09 07:57:002022-02-10 08:12:55Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2022/02/Career.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-02-08 07:45:002022-02-10 07:56:00Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-29 09:06:052022-01-29 09:06:11HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/02/Marketing-2.jpg203500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-22 08:21:002022-06-17 15:32:05Importance of moment marketing – “Take a moment!”
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png315315Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp512512Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-11 09:02:002022-03-11 13:22:49Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp9601280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-01-06 10:30:392022-01-06 10:30:45Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp11001100Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-12-20 11:21:022022-04-07 08:22:37HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1937111875.webp282500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-14 06:51:102022-04-07 08:21:49Are these the top 5 technologies of future? President and Global CIO, HGS thinks so
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-13 06:25:002022-04-21 15:27:25The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2021/07/iStock-1223341967.webp8361254Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-09 07:05:002021-12-10 15:21:16Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends
https://hgs.cx/wp-content/uploads/2021/12/PwD.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 07:49:002022-05-12 12:47:53Driving accessibility and inclusion for PwD
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1827541460.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 02:11:002021-12-14 02:18:25World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2021/12/DI.jpg321500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-12-03 01:58:002021-12-14 02:06:15The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-17 10:24:452022-03-14 19:15:46Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1922178821.webp334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-14 06:59:002022-04-07 08:24:02Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2021/12/CSR.jpg334500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-11-14 02:20:002021-12-14 02:40:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp434500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-11-10 18:05:012022-01-26 11:25:28Whitepaper | Drive better business outcomes with contact center analytics
HGS recently participated in a virtual roundtable discussion…
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp12001800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-11-05 14:36:522022-03-02 10:11:29Roundtable recap: A few highlights on creative contracting and digital transformation
The emergence of the metaverse allows brands to create increasingly personalized and meaningful customer experiences, requiring organizations tol pivot from being merely digital-first to becoming truly virtual-first.
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp4821361Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-11-03 10:53:312022-03-02 09:35:09Make way for the metaverse: Plan now for the new CX universe
When it comes to digital transformation, it’s no wonder that…
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp3951205Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-28 10:00:002022-08-09 19:34:18Tech or treat: Top tricks for digital transformation
https://hgs.cx/wp-content/uploads/2021/03/family-traveling-with-passports.webp9511800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
Today's contact centers must adapt to a new remote environment to support both employees and customers.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-13 14:56:082022-03-02 10:22:59How do I operate effectively in a remote environment?
Today’s contact centers are turning to AI and machine learning solutions to manage peak call volumes and allow workers to focus on those tasks that matter the most.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-10-12 13:55:302022-03-02 10:09:26How do I resolve high call volumes?
A staggering 72% of organizations that began artificial intelligence (AI) pilots before 2019 have not been able to deploy even a single application in production. And yet enterprises of all sizes confirmed that they because of COVID-19.
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp9071500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-12 06:54:002021-11-10 11:38:29Why SageMaker for AI driven organizations
https://hgs.cx/wp-content/uploads/2021/12/Reassessing-CSR-Focus-in-Times-of-Crisis.webp331500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp486719Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-10-05 05:38:132021-11-11 16:12:27Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp434500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-27 11:15:412021-11-10 12:06:24Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
https://hgs.cx/wp-content/uploads/2021/09/LD.webp400600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-27 08:30:002021-11-11 17:42:41Reinventing the wheel of L&D initiatives for a future-ready workforce
An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 16:53:202022-03-02 10:08:14How do I transition my contact center to the Cloud?
Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 16:42:552022-03-02 10:13:18How do I improve my contact center performance?
Consumers are providing brands with more personal data than…
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-09-24 14:43:002022-03-02 09:42:50How do I leverage data for better customer experience?
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp8871000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-22 07:52:342021-11-23 15:30:40eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2021/09/news.jpg185260Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp483500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-14 14:26:452021-12-08 00:02:55Whitepaper | Valuable visuals: The power of digital-driven image analytics
https://hgs.cx/wp-content/uploads/2021/02/iStock-943570972.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg443704Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-09-13 03:18:002022-04-29 12:33:35HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp400636Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg561647Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
As organizations grapple with the fallout of a flood of employee resignations, they are focused on leveraging automation to reduce dependencies on employee institutional knowledge
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp4601440Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-24 10:28:552022-03-02 10:17:51Automation helps employers grapple with fallout of “Great Resignation”
Intelligent Content Processing is designed to help businesses improve compliance, risk management, operational efficiencies, and content processing through automation.
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp12001800Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-19 16:52:452021-08-24 20:30:54Boost your digital workforce with Intelligent Document Processing
According to the CDC, one in four adults in the United…
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp6871030Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-08-18 13:09:282021-08-20 09:17:40How to support ADA website compliance: 10 top design tips
https://hgs.cx/wp-content/uploads/2021/08/PR.jpg386500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2021/05/data-analytics-mining-big.webp313470Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp9001350Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-08-09 23:13:032021-11-11 16:16:16HGS divests its Healthcare Services business
Over the last 15 months, we’ve witnessed organisations pivot…
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp10681600Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-07-09 05:00:002022-03-02 09:45:56The future of work: 5 key insights from CX industry experts
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg500500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-07-03 14:16:522021-11-12 14:41:02CIO Digital Summit – Capitalizing on new influence
https://hgs.cx/wp-content/uploads/2020/06/social-mentions.webp600900Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2021/07/yourstory.webp5631000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
https://hgs.cx/wp-content/uploads/2021/05/Automation-Consistency.webp6671000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
Many manufacturers are turning to artificial intelligence (AI) solutions to provide a more reliable way to not only identify, but mitigate workplace injuries such as slip-and-falls as they occur in real time.
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg9091496Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-06-23 10:29:002021-07-30 08:13:32Get a grip: Prevent slip-and-falls with AI-powered solutions
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp713694Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/ZEETV.webp422750Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/hgsnew-bloomberg.jpg7201280Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
https://hgs.cx/wp-content/uploads/2021/06/Nat_news.png300300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-15 04:18:002022-04-07 08:24:40Go with the flow and see where it takes you: Natarajan Radhakrishnan
https://hgs.cx/wp-content/uploads/2021/06/news_img.webp422750Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp466908Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-06-09 16:31:392021-11-11 16:30:03Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2018/11/DigiSOCIAL.jpg12762550Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2021-06-07 17:19:092022-01-20 21:55:24Webinar | Rev up revenue with social care opportunities
As the COVID-19 pandemic intensified around the world in March…
https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.webp11981800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-06-03 12:38:102022-04-14 14:17:10Philippines contact center agents quickly transition to home operations with great results
https://hgs.cx/wp-content/uploads/2021/06/white-paper-outsourcing-feature.webp612612Jamie Dwyerhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgJamie Dwyer2021-06-03 11:23:262022-04-18 11:38:53Whitepaper | To offshore or not to offshore
Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp8201278Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-05-27 12:54:002022-03-02 10:21:22Social media playbook: 7 steps to supercharge social customer care
https://hgs.cx/wp-content/uploads/2021/05/shutterstock_1329165335.webp12011800Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-26 16:30:392021-11-11 16:34:11HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
More than ever, brands require iterative and innovative customer care strategies. More and more people are interacting and transacting online and on social media platforms. Many businesses are establishing social media contact centers. This blog explains why and how to provide EPIC social care.
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp600970Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-05-26 10:07:002022-03-02 09:44:27Bringing service to the client: Why a social contact center is essential for modern customer service
As brands transform and move to an increasingly digitally led…
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized.webp9441800Page Inmanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgPage Inman2021-05-21 10:57:172022-03-02 09:50:50Creative contracting models beyond FTE in the digital era
https://hgs.cx/wp-content/uploads/2021/05/CDP.webp620700Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
HGS Digital is partnering with Twilio, the leading cloud…
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp562893Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-05-14 12:20:102022-03-02 09:54:29HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
https://hgs.cx/wp-content/uploads/2021/06/white-paper-new-to-outsourcing-feature.webp612612Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-04 12:19:002022-06-27 12:40:50Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
https://hgs.cx/wp-content/uploads/2021/05/world-globe-earth-digital.webp7681365Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-05-04 01:47:002022-01-03 15:14:13HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/06/5-tips-social-media-strategy-eBook.png10801337Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-05-01 10:06:002022-01-20 22:03:52eBook | 5 tips to successfully manage your social media strategy
https://hgs.cx/wp-content/uploads/2021/01/data01.jpg560890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-29 02:59:112021-11-11 17:23:17How to excel with data analytics
https://hgs.cx/wp-content/uploads/2021/01/data-BI-img.png301509Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg522890Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
Automation projects can be completed in house, by reputable third parties, or a hybrid. Sometimes third parties have stronger technical chops, experience and methods, cross-functional understanding, and objective point of view. Learn what to look for in a third-party automation partner.
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.webp9161800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
https://hgs.cx/wp-content/uploads/2021/04/Lauren-Kindzierski-presentation.jpg528812Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar-Broadcast1.webp450800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp690690Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-03-23 14:58:002022-01-20 22:08:35Whitepaper | Beyond measure: Making social care count
https://hgs.cx/wp-content/uploads/2021/03/definitive-cloud-feature.webp561647Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-03-17 15:49:002022-01-20 22:11:02eBook | Everything you need to know about Cloud Governance
https://hgs.cx/wp-content/uploads/2021/01/couple-shopping.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
Leading brands — especially online retail — are embracing hyper-personalization, or the use of data, to provide more targeted products, services, and content to consumers. Bots, beacon technology, visual search, customer data platforms, and more can help brands improve the CX.
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682.webp12871800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-12 15:45:052022-03-02 09:39:42Customization for your customers: 5 hyper-personalization trends for 2021
Speech analytics tools are not just for understanding customers. Use these technologies to gauge employee satisfaction, detect fraud, measure quality (of agents and work-at-home connectivity), ensure compliance, and more.
https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.webp12001200Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2021-03-12 13:51:122022-03-02 10:06:25Improve agent work-at-home performance with 8 unconventional uses of speech analytics
According to a 2020 Walker study, the top business priority for…
00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-03-11 19:04:222022-03-02 10:28:58Boost CSAT, ESAT, retention, and savings with a Modern CX approach
https://hgs.cx/wp-content/uploads/2021/03/shutterstock_1967489755.webp352500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-05 06:05:002021-11-11 17:44:39HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
https://hgs.cx/wp-content/uploads/2021/04/iStock-916586200.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
https://hgs.cx/wp-content/uploads/2021/02/iStock-1064031330-healthcare-in-India.webp8361254Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp17561500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-20 06:15:002022-03-01 12:10:422021 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-16 06:56:002022-04-19 15:40:562021 Winner: Training Top 100
https://hgs.cx/wp-content/uploads/2021/04/Bridgetowne-Building.webp10801787Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-02-12 19:40:142022-02-22 13:43:10HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp690690Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-11 09:16:002021-11-11 17:45:26HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp11001100Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-08 07:48:002021-11-11 17:10:41How to create a fantastic retail experience that keeps bringing customers back for more
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_DevSecOps-feature.webp465536Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
https://hgs.cx/wp-content/uploads/2021/01/HGS-PHP.jpg612917Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-28 09:10:002021-11-11 17:07:13Qualtrics enables HGS to continually improve our employee experience to create a great place to work
https://hgs.cx/wp-content/uploads/2021/04/Yasim1_profile.jpg372300Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.
https://hgs.cx/wp-content/uploads/2020/03/strategies-900-blog-feature-1_0.jpg567900Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-01-25 22:07:352022-03-02 10:53:13Ready to modernize your contact center? Assess trends with care
Advanced image machine learning, complemented by image analytics, can detect patterns and harvest clues from volumes of .jpg, .png, .tif, .pdf, etc. files. Image ML makes structured data, unstructured data, handwritten text, object identification, and facial recognition more widely accessible, searchable, and categorizable.
https://hgs.cx/wp-content/uploads/2021/01/D72FED22-003D-4B33-969D-2DF3BB933719.jpeg9111407Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
https://hgs.cx/wp-content/uploads/2021/03/DA_cover_img.webp484658Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2021-01-11 14:06:002022-01-20 22:23:05Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics
https://hgs.cx/wp-content/uploads/2021/04/James-Job.jpg454500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_social-media-crisis-feature.webp500583Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-12-28 17:26:002022-01-20 22:26:20Whitepaper | Creating an effective social media crisis plan
https://hgs.cx/wp-content/uploads/2020/12/hgscx-pr.webp7681365Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-28 08:49:002021-11-11 16:41:30HGS is on board as one of Valuable 500 companies!
Work@Home allows for improved flexibility, employee satisfaction, and efficiency, but creative self-scheduling can take Work@Home’s potential to the next level. Microshifts, split shifts, and self-scheduling options bring clear advantages to the Work@Home contact center.
https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp8541280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
Work@Home concepts can be applied to keep established, high performing teams together as well as attract new employees with a desire to travel. Digital nomads have desirable traits for many employers, particularly contact center managers.
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg274441Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-21 20:45:142022-06-27 14:10:02Preparing for the post-pandemic rise of digital nomadism
https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-10 06:50:002022-01-20 22:31:30eBook | The top 10 customer experience trends of 2020
If we look at the CEO mandate in most annual reports, there…
https://hgs.cx/wp-content/uploads/2020/12/automation-in-enterprise-HGS.webp12001800Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-08 22:39:252021-08-06 14:42:47Who owns automation in the enterprise?
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp12001800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-12-08 02:53:002021-11-11 16:44:02HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
“If you want to go fast, go alone. If you want to go far, go…
https://hgs.cx/wp-content/uploads/2020/12/9865CCEF-2F64-4A69-BEE0-314532990E25_4_5005_c.jpeg203334Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-12-07 13:39:222021-07-30 08:52:48HGS focuses on giving during holiday season
https://hgs.cx/wp-content/uploads/2021/03/SelfService_Report.webp439612Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-11-06 14:41:002022-01-20 22:33:53Whitepaper | How to design an effective customer self-service portal
Hiring during the pandemic is challenging because, on top of the requisite job skills, companies must consider whether applicants know what it takes to operate outside of the office. HGS offers five tips that can help recruit self-sufficient contact center staff.
https://hgs.cx/wp-content/uploads/2021/06/2020-GBA-Silver.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-10-15 15:01:002021-11-16 07:20:262020 Golden Bridge Business and Innovation Award
https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-10-03 17:18:002022-04-21 12:02:12Best Large Customer Service Team 2020 (Finalist)
https://hgs.cx/wp-content/uploads/2021/01/social-media-feature-square.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-09-25 14:17:002022-01-20 22:39:22Whitepaper | Effectively managing the volume of social media activity
https://hgs.cx/wp-content/uploads/2021/03/digital-innovation.webp6671000Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-09-23 04:51:002021-11-11 17:46:07Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp9001350Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-09-10 03:54:002021-11-11 16:46:42Business Process Management industry gets a boost during COVID-19
https://hgs.cx/wp-content/uploads/2021/03/Cover-Img-only.webp10141161Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-08-24 14:08:002022-01-20 22:41:43Whitepaper | Using AI to improve the contact center customer experience
https://hgs.cx/wp-content/uploads/2021/04/Digital_Transformation_1600x1066.webp10661600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-08-24 04:38:002021-11-11 16:48:22HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
https://hgs.cx/wp-content/uploads/2020/11/contact-center-agent.webp10011500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-08-20 05:06:002021-11-11 17:46:49HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
https://hgs.cx/wp-content/uploads/2021/07/iStock-1197551850.webp7551389Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-07-08 18:13:002022-01-20 22:44:01Webinar | Leveraging Bots&Brains™ for the new normal
https://hgs.cx/wp-content/uploads/2021/02/Award-winning-social-media-strategy.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-06-25 12:30:002022-01-20 22:45:48Webinar | Award-Winning Social Media Strategies for the CX Generation
https://hgs.cx/wp-content/uploads/2021/07/Stevie-Award-2020_Silver_Winner.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-06-22 17:49:002021-11-16 07:26:19Stevie Customer Service Team of the Year 2020
https://hgs.cx/wp-content/uploads/2021/06/iStock-1190357414.webp7271444Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-06-19 16:32:002022-01-20 22:46:39Webinar | Measuring the voice of your customer in an AI-driven world
Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
https://hgs.cx/wp-content/uploads/2020/11/abstract02.webp7201280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-06-18 01:19:252022-03-02 10:47:53Accelerating AI during COVID: Getting more bang from your bots
https://hgs.cx/wp-content/uploads/2020/06/ScoreReport-feature.webp600600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-06-17 10:02:002022-01-20 22:48:22Report | Get your social score
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp.webp500600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-29 17:45:002022-01-20 22:51:15Whitepaper | Everything you need to know about CDPs guide
https://hgs.cx/wp-content/uploads/2021/03/iStock-873806068-med.webp10561584Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-29 15:53:002022-01-20 22:53:47Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
https://hgs.cx/wp-content/uploads/2021/02/devops_thumbnail.webp515600Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-05-28 16:21:002022-01-20 22:59:08Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp500600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-28 15:51:002022-08-12 15:28:00Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/03/transforming_marketing-feature.jpg460536Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-28 15:13:002022-01-20 23:03:41Whitepaper | Transforming the marketing department for the digital age
https://hgs.cx/wp-content/uploads/2021/03/dr-in-cloud-feature.webp460536Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-05-28 10:45:002022-01-20 23:05:57Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
https://hgs.cx/wp-content/uploads/2021/03/screenshot_20170519_162312.webp7611151Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-27 16:41:002022-01-20 23:06:57Whitepaper | How to create an enterprise mobile strategy
https://hgs.cx/wp-content/uploads/2021/06/cyber-security.webp676777Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-05-27 14:15:002022-01-20 23:07:45Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
https://hgs.cx/wp-content/uploads/2021/08/CX-services-retail-CPG-Nelson-feature.webp600600Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-05-26 06:45:002021-12-07 18:09:46Which vendor is best positioned to help retail and CPG brands increase CX?
https://hgs.cx/wp-content/uploads/2021/06/Excellence-CustServ-Award-2020.svg500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-05-04 10:25:002022-04-20 15:37:08Outsource Partner of the Year Award BI Group
https://hgs.cx/wp-content/uploads/2021/02/Webinar-feature-Navigate-social-media.jpg500500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-04-07 12:49:002022-01-20 23:20:37Webinar | Steps to navigate social media during a crisis
https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-03-23 15:41:002021-11-16 07:44:01Diversity Impact – 2020 World HRD Congress and Awards
https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-03-23 15:11:002021-11-16 07:37:00Best Use of Social Media – 2020 World HRD Congress and Awards
https://hgs.cx/wp-content/uploads/2021/07/Training-Top125-award-2020.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-02-28 17:16:002021-11-16 07:38:592020 Training Top 125
https://hgs.cx/wp-content/uploads/2021/11/CX3.webp8801800Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-02-18 06:50:002022-01-14 07:23:25HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
Cognitive contact centers use artificial intelligence (AI) to…
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg443704Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2020-02-05 11:10:082022-03-02 10:50:47Cognitive contact center: Using AI to improve the customer experience
https://hgs.cx/wp-content/uploads/2021/08/Tips-for-integration-feature.jpg500500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-02-03 16:31:002022-01-20 23:24:56Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
https://hgs.cx/wp-content/uploads/2021/07/CFL-Awards-2020.webp500500Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2020-02-01 12:40:002021-11-16 07:42:312020 Customer Fest Leadership Award – Best Use of Data and Insights
https://hgs.cx/wp-content/uploads/2021/08/BPO-partners-BFSI_feature.webp500500Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-01-28 16:01:002022-01-20 23:27:41Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
https://hgs.cx/wp-content/uploads/2021/03/Trends_page_1600x1066.webp10661600Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2020-01-24 12:26:002022-01-20 23:28:53Webinar | CX trends 2020: The state of the industry
https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png500500Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2020-01-06 09:04:002022-04-29 12:33:36eBook | The top 10 customer experience trends of 2020 UK
https://hgs.cx/wp-content/uploads/2019/10/HGS_Award_report-feature.jpg429601Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2019-10-11 16:12:002022-01-20 23:38:40Report | Top brands are building customer loyalty online
https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp8541280Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2019-09-26 16:14:002022-01-20 23:40:25Webinar | How to launch a successful work from home program
https://hgs.cx/wp-content/uploads/2021/09/shoppers-with-bags.webp471518Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2019-09-20 11:52:002022-01-20 23:41:22eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
https://hgs.cx/wp-content/uploads/2021/07/man-using-smartphone-900.webp600900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2019-09-16 14:17:002022-01-20 23:46:16Webinar | How to deliver EPIC social media engagement at scale
https://hgs.cx/wp-content/uploads/2021/07/man-using-smartphone-900.webp600900Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2019-08-26 14:20:002022-01-20 23:54:26eBook | Everything-you-need-to-know to launching text message customer service
By Amanda Sternquist, Social Media Leader, HGS
This HGS blog…
https://hgs.cx/wp-content/uploads/2019/08/730634437.png274445Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2019-08-20 19:50:352022-06-27 12:07:55How Fast Should Brands Respond to Social Media?
Earlier this year, HGS presented our trends forecast, comprising…
00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2019-05-08 11:13:142022-06-27 12:11:32HGS Trend 4: Brand New Capabilities Are Required to Address Consumers
A CIO's guide for choosing the right cloud services provider.…
https://hgs.cx/wp-content/uploads/2020/03/How-to-choose-the-right-cloud-service-provider-for-your-organization-feature.webp506804Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2019-03-20 09:04:392021-07-29 16:13:19How to choose the right cloud service provider for your organization
Are you harnessing the benefits of your social media customer…
https://hgs.cx/wp-content/uploads/2018/11/Millennials-on-phones.jpg274411Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2018-11-20 22:16:492022-03-02 10:56:50Best-in-class social media customer care: What our experts want you to know
If I was paid a £ for every time “reduce cost” was the answer…
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg274441Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2018-10-10 19:07:342022-03-02 11:01:38Modern outsourcing Is driven by insight and partnership – Not cost!
To keep up with the demands of organizations’ ever-changing…
https://hgs.cx/wp-content/uploads/2021/03/iStock-673893168-cloud-accelerator-feature.webp676979Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2018-09-06 09:11:302021-07-30 08:51:49Why leverage cloud and how to get rolling
By Graham Brown, Chief Sales and Marketing Officer, HGS Europe
How…
https://hgs.cx/wp-content/uploads/2018/07/robot.jpg270405Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgVirgil Wong2018-07-25 11:47:172022-03-02 10:31:09Can companies continue to price services using FTE and headcount?
With mobility now becoming an essential element of personal and…
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2017 is the year of collaboration between man and machine to…
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