How does social listening work?
Blending advanced technology and human experts, we are able to listen to conversations your customers and competitors are having online.
How do you come up with insights?
Valuable insights are derived from great social listening tools and market research, helping increase ROI and generate new leads for your business.
How will social listening make a difference to my brand?
Strategic decisions can be taken to enhance the digital presence and protect your brand’s reputation based on social listening. We have the right resources to create frictionless customer experiences to increase the brand’s revenue while creating strong customer relationships.
What data metrics can HGS Interactive capture?
We have many social listening tools that help us capture public conversations and to make sense of that information, enabling us to take prompt action to drive customer happiness.
We provide a holistic and quantifiable report on a number of metrics such as the engagement, reach, clicks, impressions, video views, customer sentiment, conversations, online mentions, escalations, and crisis updates.