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Intelligent Document Processing

Unlock the power of your business documents, and boost your operational efficiencies and ROI.

  • Automated document classification
  • Faster data extraction & validation
  • Reduced manual effort

Talk to our experts about your business problems, and determine the optimal solution.

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Intelligent Document Processing: What is it & how does it work?

Intelligent Document Processing (IDP) is a type of intelligent automation framework that extracts and converts unstructured and semi-structured data into structured, usable data. Rather than leveraging a single technology as is the case with Optical Character Recognition (OCR), IDP uses a suite of AI technologies including Machine Learning (ML), Natural Language Processing (NLP), computer vision, and deep learning to classify, categorize, and extract relevant information, and validate the extracted data.

Intelligent Document Processing

Intelligent Document Processing (IDP): Use Cases

HGS Intelligent Document Processing Software uses Optical Character Recognition (OCR), Natural Language Processing (NLP), and computer vision to help businesses across industries improve compliance, risk management, operational efficiencies, and digital document processing through automation. Businesses can adopt IDP for a variety of use cases ranging from invoices, purchase orders, delivery notes, checks, and ledgers to passports, contracts, and more. Specific use cases can be applied to key verticals, such as finance/accounting, human resources, procurement, and legal.


  • Procure to Pay
  • Order to Cash
  • Collections
  • Invoice Management
  • Check Processing

Human Resources

  • Employee Onboarding
  • Data Updation
  • Benefits Management
  • Resume Screening
  • Job Applications


  • Inventory Management
  • Point of Sale (POS)
  • Bill of Lading (BL/BoL)
  • Delivery Notes
  • Transportation Notes


  • Contract Administration
  • Due Diligence
  • Fraud Detection
  • Case Reviews
  • Document Digitization

HGS IDP Solution: Features & Benefits

HGS offers a suite of intelligent automation services that leverages IDP to streamline and automate business processes and improve decision-making. Our IDP solution leverages Machine Learning (ML) and Artificial Intelligence (AI) to process documents and analyze unstructured and structured data for critical insights. It enables businesses to process images, forms, unstructured data, and several other types of documents and extract information to drive business process efficiency and ROI.

Inaccessible and manually processed data

Makes inaccessible and manually processed data actionable at scale

Accurate information extraction

Extracts the right information accurately and reduces human error

Business process automation

Automates tedious, but necessary business processes

Digitization of paper documents

Digitizes the extracted data from paper documents efficiently

Document segregation and assembly

Segregates and assembles documents and data seamlessly

Compliance and risk management

Improves compliance and risk management of the organization

Automation of document-centric processes

Boosts process efficiencies with end-to-end document processing automation

Direct cost savings

Reduces the operation costs to process large volumes of documents

What Our Clients Say About Us

“HGS has been very responsive and collaborative with us on both a new site launch and re-energizing an existing site.”

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“Well – good communication and follow-up, responsive to needs, willing to innovate, pleasure to work with.  Opportunity – consistency in service delivery”

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“Strong communication and relationship building. Ensures the customer and client is the heart of their decision making and investments, which is really delivering CSAT.”

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“HGS is a superb partner to work with. Their vision and strategy is completely aligned to ours, which makes our partnership harmonious. The entire team is client-centric, driven, and a joy to work with. ”

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“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”

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“I was a passenger, and now I’m in the cockpit. HGS Contact Center Analytics Software (PULSE) gives us the flexibility to see various parameters when we need them. It’s a really great tool.”

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“I’m ecstatic about HGS Contact Center Analytics Software (PULSE). The portal is top notch! I can get insights around product quality instantly without having to rely on others.”

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“The team has been amazing. They are so responsive, have great attention to detail, really know the data and the Power BI system, and have turned a frumpy dashboard into something more than we ever expected. We are looking forward to working with them further in the future.”

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“Thank you for putting forth the efforts to maintain such high quality. HGS has exceeded our expectations, and we look forward to our continued partnership.”

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“You guys have earned your credibility within our organization, and I see you guys as our key martech partner. If you’re not with us, we’re in trouble.”

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“I brag about you guys often, and I love this team. Thank you for making my job easy and making me love what I do every day.”

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“HGS Digital brings quality resources to each engagement. The outcomes the team members have provided justify the price tag.”

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“I see your team as a long-term partner looking after our interests.”

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“HGS Digital is bringing significant thought leadership to enterprises who are pioneering the full benefit of providing social media at scale.”

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“I appreciate the proactive and matured support that HGS is extending to us even under the pandemic conditions and with work-from-home arrangements. Thank you to each of the team members for their commitment to our support and deliverables. Kudos to their customer-centric mindset.”

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“The team at HGS is passionate and hard-working. We appreciate their contribution and support during the launch of different campaigns. It is exciting to work alongside this talented force and grow together as one team.”

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“HGS Digital continues to exceed our expectations with fantastic customer service and great delivery quality.”

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“Thanks for the continued hard work and your resilient focus. Your efforts are making a difference, and we’re seeing better outcomes for our business partners and our customers.”

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Awards and Recognition

HGS has received ample recognition and ratings for the transformational digital customer experiences it has offered its 200+ clients across 10 industries.

AI Breakthrough Award 2022

AI Breakthrough Award 2022

TMC Communication Solution Product of the Year 2022 award

2022 Communications Solutions Product of the Year

Excellence in Customer Service Award 2022

Excellence in Customer Service Award 2022

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Leader in 2022 Gartner Magic Quadrant for Customer Service BPO

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