Whitepaper
Five note-worthy tips for using CX to create fans that drive real value
Whitepaper
Seven steps to get the right data, and get data right
Analyst report
Complimentary access to the Gartner® research report
Whitepaper
This whitepaper offers eight guiding principles for ensuring a future — proof contact center for both agent and customer.
Analyst report
HGS acknowledged for its Ability to Execute and Completeness of Vision
Whitepaper
Peter Ryan of Ryan Strategic Advisory explains the benefits and challenges of facilities-based, work-from-home, and hybrid models
Report
HGS Outlook 2022 Report highlights the 12 megatrends shaping the future of your digital business.
Whitepaper
Step up CX with HGS Digital’s analytics solution.
Report
HGS shares expertise as a contributor and exclusive sponsor of Execs In The Know CX Leaders Trends and Insights: Consumer Edition 2021 report.
Whitepaper
Learn 5 ways to generate personalization-powered revenue
Whitepaper
AI and ML-powered image analytics drives improved data analysis
Whitepaper
AI-powered speech analytics boosts CX and agent performance.
Whitepaper
Step up workplace safety with smart AI-enabled solutions.
Whitepaper
Peter Ryan of Ryan Strategic Advisory offers considerations for enterprises choosing offshore CX management models.
Whitepaper
Peter Ryan of Ryan Strategic Advisory offers considerations for enterprises choosing offshore CX management models
Whitepaper
Learn many important considerations that enterprise contact center executives must analyze and ask potential partners.
Whitepaper
In a KPI-driven world, a successful social media strategy must align with top-priority business goals.
Report
HGS has been declared a Leader among its customer experience (CX) peers in the ISG Provider Lens™ – Contact Center – CX Services 2020 report.
Report
Get a free competitive analysis of your social media performance.
Report
Market analysis: CX series in retail and consumer packaged goods
Whitepaper
Truck breakdowns historically have been nightmarish events involving a flurry of phone calls with drivers’ fleet supervisors and service truck companies and exhaustive logistics on the whereabouts of the breakdown events. …
Whitepaper
Customers are demanding better applications, faster. As high velocity application development becomes an organizational priority in response to customer demand, so too does security. …
Whitepaper
Advanced data analytics serves as a direct link for contact centers to both improve operational performance and gain a 360-degree view of customers.
Whitepaper
Learn the right way to build, implement and optimize a self-service option for customers – as well as some of the ways it can go wrong.
Whitepaper
A faulty product, a marketing campaign gone wrong, or a slip of a tweet. It happens to the best of brands. A social media crisis can happen at any time, so preparation is key. …
Whitepaper
Sweeping market change and disruptive innovation, such as Robotic Process Automation (RPA), have set the stage for opportunity in the financial services industry….
Whitepaper
Contact center managers across North America prepare for the busiest time in retail – holiday peak season…. But, as a result of the proliferation of artificial intelligence (AI), automation, and chatbots, tides are turning in retail.
Whitepaper
As requests for issue resolution via social channels increase, brands must combine tech with talent to meet online customer demand.
Whitepaper
This white paper provides an in-depth insight on how integrating Artificial Intelligence along with NPS® helps in improving contact center customer experience.
Whitepaper
Disaster-proof your business data on the cloud. Explore the white paper to leverage cloud-based disaster recovery systems for effectively handling disasters and ensure holistic protection of enterprise data.
Whitepaper
This comprehensive guide will help retailers properly assess and evaluate retail CRM systems to select the best solution for their business needs.
Whitepaper
Download our recent whitepaper and get an in-depth overview of the latest cybersecurity landscape and how your business needs to scale up to understand and defend your data against pervasive cyberattacks.
Whitepaper
A complete guide on how to create an Enterprise Mobile Strategy for your business, which will help you build an empowered, more efficient workforce and increase revenue and profitability.
Whitepaper
This comprehensive guide will help organizations properly assess and evaluate CDP systems to select the best solution for their business needs…
Whitepaper
Marketing has evolved as the most important strategic function for global organizations and is becoming an integral part of an organization’s long-term strategy.
Whitepaper
In this digital economy, data is the currency. And you don’t want to lose your currency. Cloud solutions make it easy to manage and back up data in the event of a disaster.
Whitepaper
As marketing organizations look to gain efficiencies and target customers in parallel, Customer Data Platforms (CDPs) truly are a marketer’s best friend…
Whitepaper
In this white paper, discover how to leverage DevOps to build and deploy IT applications on multi- cloud environments, accelerating customer experience innovation
Whitepaper
This white paper outlines strategies and tactics for marketers to make the best use of machine learning in creating a data-powered retail organization.
Report
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the retail and CPG sectors.”
Whitepaper
Customer experience management has evolved sharply over the past decade. In many ways UK enterprises are leading this charge, alongside their outsourcing partners. New, interactive technologies such as Bots, have the potential to revolutionise how contact centre interactions are delivered, but also carry risks.
Report
Is your social media team protecting your brand and gaining insights from online customer feedback?
Report
HFS Research declares HGS “A Digital Customer Experience Thought Leader” among the top 10.
Report
Driving profitable growth in a digital age by transforming customer experience.
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Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
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