On-Demand Webinars

Learn from industry-leading experts

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Revolutionizing the Planning Process with Data-Powered Technology

Featuring TekLink Sr. VP Michael Svolos, Prevedere Sr. Director, Partnerships & Channels, Brandyn Campbell, and HGS Chief Digital Officer, Virgil Wong

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Enabling TikTok’s Global Reach

Featuring HGS Strategic Account Executive, Ming-Ming Chen, and TikTok USDS Head of Engineering, Terence Tung

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The Evolution of a Digital Transformation

Featuring HGS Principal Consultant, Laura Cicchelli

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Cubic’s Customer Service Evolution: An Omni-Channel Solution

Featuring HGS AVP, Digital Transformation, Scott Feinberg

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Unleashing the Power of Generative AI

Featuring Forrester VP & Principal Analyst, Mike Gualtieri

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Leveraging Generative AI in Your Business

Featuring TekLink Sr. Managing Consultant, Dylan Smith, and HGS Director & Global Practice Leader, Sharath Tadepalli

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From Vision to Reality: Hanesbrand’s Journey to SAP Business Technology Platform and SAP Datasphere

Featuring Hanes Sr. Manager Business Intelligence & Data, David Elam, and TekLink Enterprise Architect – SAP Datasphere, Pravin Gupta

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Empowering M&A Growth with a Cloud-Based Data Platform

Featuring TekLink AVP and Global Lead of Enterprise Analytics Practice, Sandeep Khare, and Resonetics Information Technology Leader, Brian Baker

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From Data Chaos to Platform Harmony: Selecting the Optimal Data Platform

Featuring Giorgi VP, Data & Analytics, Roberto Pasquier, and TekLink Chief Architect, Hemant Varshney

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Finding Your Sweet Spot: Crafting an Effective Social Media Strategy

Featuring HGS AVP, Digital Transformation, Rory Gentry, and Walmart Sr. Manager of Digital Media, Hana Wyles

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Unlocking Accuracy with Driver-Based Forecasting

Featuring TekLink Sr. Managing Consultant, Mario Arias, and HMSHost VP of Corporate Finance, Jake Crandlemire

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Leveraging AI to Optimize Customer Experiences

A Conversation with HGS and Forrester Research

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Nikki Gibson, Dell Computers

Be your authentic self at work and create a more inclusive world

Nikki Gibson of Dell Technologies shares her inspiring journey as an LGBTQIA+ and DEI corporate leader.

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CX survival strategies to leverage new buying behaviours

As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven and unprecedented peak-demand trends is imperative to remain competitive.

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Summer of CX

Summer of CX: AI, analytics, and cloud

Join us for three on-demand video sessions on how to leverage artificial intelligence, advanced analytics, and cloud for the best customer experience possible.

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Bringing CX to Health Insurance

Rev up revenue with social care opportunities

In this 45-minute HGS Digital webinar, our panel of social media experts will discuss strategies and tactics to drive direct revenue through social care.

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Modernizing apps using AWS cloud databases

Since 2008, HGS Digital and Amazon Web Services (AWS) have partnered to provide advanced consulting for companies looking to migrate their Oracle workloads to the cloud.

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Leveraging Bots&Brains for the new normal

RPA is extensively used across businesses as part of their digital transformation journey, however it is important to leverage artificial intelligence to maximize the potential of automation by further augmenting sophisticated processes. Join us to explore more on tackling unstructured and distributed data via intelligent automation.

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Award-winning social media strategies for the CX generation

Gone are the days when brands are in sole control of dictating the narrative. Today’s “CX Generation” customer turns to social media for trusted reviews and recommendations. Yet, while 80% of companies believe they provide excellent customer service on social media, only 8% of customers agree…

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Beyond NPS®: Measuring the voice of your customer in an AI-driven world

Existing indicators like NPS® and CSAT offer a limited and lagging view of customer sentiment, especially during an emergent crisis. Combining these measures with AI-driven, voice-of-the-customer solutions such as speech-to-text, survey, email, and chat solutions enable organizations to capture in real time the true voice of the customer.

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Steps to navigate social media during a crisis

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

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CX trends 2020: The state of the industry

Watch now, on demand, the roundtable panel discussion and best-practice sharing with leading CX industry experts as we discuss challenges and trends in 2020.

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How to launch a successful work from home program

COVID-19 has forced the customer service industry to rethink business models, placing work-at-home programs at the forefront…

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How to deliver EPIC social media engagement at scale

As the volume of social media mentions continues to grow each year, most brands struggle to keep their heads above water, responding only to a small percentage of mentions on their owned social pages…

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Optimize your omni-channel personalization strategy

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Kickstart your personalization program today.

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