Learn from industry-leading experts
Krishna, or whoever editing or adding new whitepapers to this page:
~ Kimberly Dou
As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven and unprecedented peak-demand trends is imperative to remain competitive.
Join us for three on-demand video sessions on how to leverage artificial intelligence, advanced analytics, and cloud for the best customer experience possible.
In this 45-minute HGS Digital webinar, our panel of social media experts will discuss strategies and tactics to drive direct revenue through social care.
Since 2008, HGS Digital and Amazon Web Services (AWS) have partnered to provide advanced consulting for companies looking to migrate their Oracle workloads to the cloud.
RPA is extensively used across businesses as part of their digital transformation journey, however it is important to leverage artificial intelligence to maximize the potential of automation by further augmenting sophisticated processes. Join us to explore more on tackling unstructured and distributed data via intelligent automation.
Gone are the days when brands are in sole control of dictating the narrative. Today’s “CX Generation” customer turns to social media for trusted reviews and recommendations. Yet, while 80% of companies believe they provide excellent customer service on social media, only 8% of customers agree…
Existing indicators like NPS® and CSAT offer a limited and lagging view of customer sentiment, especially during an emergent crisis. Combining these measures with AI-driven, voice-of-the-customer solutions such as speech-to-text, survey, email, and chat solutions enable organizations to capture in real time the true voice of the customer.
At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.
Watch now, on demand, the roundtable panel discussion and best-practice sharing with leading CX industry experts as we discuss challenges and trends in 2020.
COVID-19 has forced the customer service industry to rethink business models, placing work-at-home programs at the forefront…
As the volume of social media mentions continues to grow each year, most brands struggle to keep their heads above water, responding only to a small percentage of mentions on their owned social pages…