Insights

Reports


Gain valuable insights on customer experiences, business process optimization, and digital transformation in HGS reports.

Report

CX Buyers’ Insights Report

CX decision makers are investing in technologies, but what about talent?

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Report

HGS top 2022 digital trends

HGS Outlook 2022 Report highlights the 12 megatrends shaping the future of your digital business.

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Is your brand investing correctly to meet rising consumer expectations?

HGS shares expertise as a contributor and exclusive sponsor of Execs In The Know CX Leaders Trends and Insights: Consumer Edition 2021 report.

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Rely on a recognized CX leader

HGS has been declared a Leader among its customer experience (CX) peers in the ISG Provider Lens™ – Contact Center – CX Services 2020 report.

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Rate your social performance vs. your industry

Get a free competitive analysis of your social media performance.

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Which vendor is best positioned to help Retail and CPG brands increase CX?

Market analysis: CX series in retail and consumer packaged goods

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Which vendor is best positioned to help retail and CPG brands increase and improve the CX?

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the retail and CPG sectors.”

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Top brands are building customer loyalty online

Is your social media team protecting your brand and gaining insights from online customer feedback?

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Report

Which do users say is the top contact center company?

HFS Research declares HGS “A Digital Customer Experience Thought Leader” among the top 10.

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Digital transformation for contact centers

Driving profitable growth in a digital age by transforming customer experience.

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