Speech analytics tools are not just for understanding customers. Use these technologies to gauge employee satisfaction, detect fraud, measure quality (of agents and work-at-home connectivity), ensure compliance, and more.
https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.jpg12001200Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgMichelle Caddey Maclean2021-03-12 13:51:122021-05-31 11:18:33Improve agent work-at-home performance with 8 unconventional uses of speech analytics
According to a 2020 Walker study, the top business priority for the next five years is customer experience—because 86% of buyers are willing to pay more for a great experience. In an Outsourcing World Summit 2021 presentation for the International Association of Outsourcing Professionals (IAOP), Andrew Kokes, HGS Global Head of Marketing, and Lauren Kindzierski, […]
00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2021-03-11 19:04:222021-05-02 20:10:49Boost CSAT, ESAT, retention, and savings with a Modern CX approach
Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.
https://hgs.cx/wp-content/uploads/2019/09/746441548.png274470Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2021-02-08 17:05:592021-05-31 11:42:24For better RCM, prioritize people and track with technology
U.S. hospitals lose $262 billion due to denied claims each year, representing 10% of the total claims paid. Unraveling the root cause of denials costs an average of $118 for each claim. Applying modern technology — such as analytics, automation, and artificial intelligence (AI) — can help to increase the number of clinical denials investigated, boost appeal effectiveness, and unearth root cause.
https://hgs.cx/wp-content/uploads/2021/01/Hero_Industry_Healthcare.jpg7821439Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2021-02-01 17:06:512021-05-28 17:28:51Preventing and appealing clinical denials with analytics, automation, and AI