HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-06 01:32:102022-12-06 01:32:19HGS joins the Everest Group pledge
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-05 03:31:092022-12-08 08:46:48The significance of omnichannel CX in business
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg8001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-01 06:30:322022-12-01 09:15:47Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
Stranded drivers often have difficulty conveying location and other specifics to ERS agents when they’re stuck and stressed. A friendly HGS smartbot alleviated frustration, reduced response times, and minimized the need for agents.