Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
https://hgs.cx/wp-content/uploads/2020/11/abstract02.jpg7201280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-06-18 01:19:252021-08-12 07:36:16Accelerating AI during COVID: Getting more bang from your bots
Cognitive contact centers use artificial intelligence (AI) to create better customer experiences, improve operational efficiencies, and drive revenue.
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg443704Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-02-05 11:10:082021-07-29 15:43:59Cognitive contact center: Using AI to improve the customer experience
Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.
https://hgs.cx/wp-content/uploads/2020/02/physicianHoldingPhone.jpg9651524Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-02-05 11:02:302021-09-14 11:45:03Picking up the pace: Healthcare’s evolution to social media