Insights

Resources and thought leadership


Blogs, case studies, white papers, and webinars to help you streamline your business processes and optimize the CX 

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9 Steps to defining an enterprise mobile strategy

With mobility now becoming an essential element of personal and corporate lives, companies are scrambling to identify a strategy that enables them to mobilize their corporate systems. Both customers and employees now demand modernization of backend operations so they can achieve high efficiencies.

Combining Bots and Brains to Transform CX: Your Questions, Answered

2017 is the year of collaboration between man and machine to deliver the next generation of CX. At our April 19 webinar, Combining Bots and Brains to Transform the Customer Experience, HGS team members Chris Lord, Global Head of DigiCX, Marketing, Strategy and Growth, and Mandeep Singh Kwatra, VP Solutions and Capabilities, provided key insights into […]

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