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End-to-end cloud solutions for business

Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses

September 28, 2023

Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.

How Generative AI is Revolutionizing Information Retrieval

How Generative AI is Revolutionizing Information Retrieval

September 27, 2023

Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.

Knowledge Sharing in the Era of AI

Knowledge Sharing in the Era of AI

September 26, 2023

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

Whitepapers and Reports

Gartner report feature image

Over 100 Data and Analytics Predictions Through 2028
September 19, 2023

2023: A Year of Reckoning for Customer Experience Programs
February 10, 2023

Building a contact center for the future
September 20, 2023

HGS recognized as a Leader in 2022 Gartner^® Magic Quadrant™ for Customer Service BPO
March 30, 2022

Whitepaper | Choosing the Right Outsourced Delivery Model
February 18, 2022

HGS top 2022 Digital Trends
January 13, 2022

Drive better business outcomes with contact center analytics
November 10, 2021

Can AI-powered Speech Analytics Improve Customer Experience
September 29, 2021

How CIOs can Leverage Personalized CX to Ramp Up Revenue
September 27, 2021

Is Your Brand Investing Correctly to Meet Rising Consumer Expectations
September 23, 2021

All Whitepapers & Reports

News, Events, and Press Coverage

Forbes

September 8, 2023

18 Essential tips for marketers to use UGC to boost user engagement

September 7, 2023

Coworking: Virgil Wong believes immersive technologies can connect us

September 5, 2023

HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services

August 29, 2023

14 Creative ways you can use AI to drive blog visits

August 23, 2023

ONEOTT iNTERTAINMENT launches its enterprise networking solutions brand “CELERITYX”

Case Studies

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Case Studies

Intelligent automation

Mother and daughter using a tablet

May 27, 2023

Generative AI enhances CX operations, retaining agents by 89%

Image of a woman having car trouble by the roadside

May 2, 2022

Alleviating stranded driver stress with HGS Axle™

Roadside emergency

May 2, 2022

Speeding up the ERS rental car replacement process with group messaging

Freight truck on the road

April 29, 2022

A transport triumph: Transformational growth through automation

Data and analytics

Image of a woman presenting data to the team

September 14, 2021

Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Internal and external applications of a speech analytics tool addressed the client’s concerns about agent work-at-home security and customer satisfaction during the pandemic.

Planes circling the earth

July 9, 2021

Innovation journey takes flight with tech and training

image of a customer pushing a shopping cart

May 23, 2021

Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

Image of a young woman using her credit card on her phone

March 4, 2021

Regional bank realigns for growth with a CX modernization roadmap

Customer experience

Customer calling contact center for a purchase

April 25, 2023

Natural language automation delivers 100 percent disclosure compliance for large financial company

HGS deploys 100+ cloud experts

November 4, 2022

HGS deploys 100+ cloud experts for multinational tech company within 2.5 months

June 17, 2022

Utility client’s exceptional retention, care, and sales team grows 1,100%

January 6, 2022

Stacking strategies for transformational CX

All case studies and success stories

Podcast

CX Champions

July 27, 2023

S3E7 | How to Create Raving Fans like a CX Rockstar with Craig Antonucci, CXO at Autocar

June 23, 2023

S3E6 | Designing the Blueprint for Lifelong Customers with Sarah Diegnan

June 1, 2023

S3E5 | A PR Executive’s Guide to CX Transformation: Stacy Armijo at Amplify Credit Union

May 18, 2023

S3E4 | Sarah Owen: Revolutionizing Claims Payments at One Inc.

May 3, 2023

S3E3 | Jeff Newman: Personalizing CX at Porsche in a Digital-First World

Webinars

Graphic of personalization

September 3, 2021

Webinar | Optimize your omni-channel personalization strategy

Image of a customer making an online purchase on his phone

August 24, 2021

Webinar | CX survival strategies to leverage new buying behaviours

August 6, 2021

Webinar | Summer of CX: AI, analytics, and cloud

Bringing CX to Health Insurance

June 7, 2021

Webinar | Rev up revenue with social care opportunities

Image of a man looking at his phone

September 29, 2020

Webinar | Modernizing apps using AWS cloud databases

Image of a robot being configured

July 8, 2020

Webinar | Leveraging Bots&Brains™ for the new normal

Whitepapers and e-Books

customer experience

February 10, 2023

Report | 2023: A Year of Reckoning for Customer Experience Programs

September 20, 2022

Whitepaper | Building a Contact Center for the Future

March 30, 2022

Report | Gartner 2022 Magic Quadrant for Customer Service BPO

February 18, 2022

Whitepaper | Choosing the Right Outsourced Delivery Model

HGS outlook 2022 feature image

January 13, 2022

Report | HGS top 2022 Digital Trends

Contact center analytics whitepaper feature image

November 10, 2021

Whitepaper | Drive Better Business Outcomes with Contact Center Analytics

Feature image for Speech Analytics whitepaper

September 29, 2021

Whitepaper | Can AI-powered Speech Analytics Improve Customer Experience

CIO personalization whitepaper feature image

September 27, 2021

Whitepaper | How CIOs can Leverage Personalized CX to Ramp Up Revenue

CX trends and insights feature image

September 23, 2021

Report | Is Your Brand Investing Correctly to Meet Rising Consumer Expectations

All whitepapers & eBooks

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Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051

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