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Insightful CX
A digital magazine for modern, agile, and frictionless experiences
Fresh perspectives
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-31 05:52:372023-05-31 05:53:26Is data privacy at risk with ChatGPT?
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-29 07:50:152023-05-29 07:50:2412 Vital metrics and KPIs to measure contact center performance
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-5ways-ChatGPT-CX.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-05-22 13:28:262023-05-22 13:28:345 Ways ChatGPT improves customer experience
Before and afters
Intelligent automation
Alleviating stranded driver stress with HGS Axle™
Stranded drivers often have difficulty conveying location and other specifics to ERS agents when they’re stuck and stressed. A friendly HGS smartbot alleviated frustration, reduced response times, and minimized the need for agents.
Data and analytics
Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic
Internal and external applications of a speech analytics tool addressed the client’s concerns about agent work-at-home security and customer satisfaction during the pandemic.
Customer experience
Natural language automation delivers 100 percent disclosure compliance for large financial company
22%more responses than prior vendor
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