Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-06 02:30:022023-02-06 02:30:10What is agent collaboration and its impact on CX?
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-02 03:58:092023-02-02 04:03:29What is contact center analytics? Here’s everything you need to know
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-23 02:56:352023-01-23 02:56:45How to measure the performance of a Customer Data Platform
Stranded drivers often have difficulty conveying location and other specifics to ERS agents when they’re stuck and stressed. A friendly HGS smartbot alleviated frustration, reduced response times, and minimized the need for agents.