The Evolution of a Digital Transformation

Featuring HGS Principal Consultant, Laura Cicchelli

While technology drives digital transformation, the strategy, and tactics behind the use of the technology are what transform the customer experience. In this TekLink TIDE session, we will approach digital transformation from a marketing perspective and share the evolution of a long-standing HGS Digital client.

Featured HGS insights


How to Achieve Customer-Driven Business Transformation with LeanOps
Quantifying Efficiency Gains and Customer Satisfaction with Analytics

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Ready to put these principles into action? Our HGS Agent X cloud contact center solution is a comprehensive customer experience solution that begins with enhancing the agent experience.

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