The Evolution of a Digital Transformation

Featuring HGS Principal Consultant, Laura Cicchelli

While technology drives digital transformation, the strategy, and tactics behind the use of the technology are what transform the customer experience. In this TekLink TIDE session, we will approach digital transformation from a marketing perspective and share the evolution of a long-standing HGS Digital client.

Featured HGS insights


AI for Customer Service: 2024 and Beyond
Customers and Employees Bound by Experience
Gen AI enhances CX operations

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Ready to put these principles into action? Our HGS Agent X cloud contact center solution is a comprehensive customer experience solution that begins with enhancing the agent experience.

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