Leveraging AI to optimize customer experiences

A Conversation with HGS and Forrester Research

With the launch of the ever-popular generative AI technology, ChatGPT, organizations have shifted their focus on how and where to invest their efforts and time into generative AI technologies in order to optimize their customer experiences. Explore generative AI alongside Venk Korla (HGS Digital President & CEO) and Max Ball (Principal Analyst, Forrester Research) as they further examine the technology and how it can play a pivotal role in adopting a superior human plus digital CX strategy.

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