Webinar

Leveraging AI to optimize customer experiences


A Conversation with HGS and Forrester Research

With the launch of the ever-popular generative AI technology, ChatGPT, organizations have shifted their focus on how and where to invest their efforts and time into generative AI technologies in order to optimize their customer experiences. Explore generative AI alongside Venk Korla (HGS Digital President & CEO) and Max Ball (Principal Analyst, Forrester Research) as they further examine the technology and how it can play a pivotal role in adopting a superior human plus digital CX strategy.

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Ready to put these principles into action? Our HGS Agent X cloud contact center solution is a comprehensive customer experience solution that begins with enhancing the agent experience.

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