Enabling TikTok’s Global Reach

Featuring HGS Strategic Account Executive, Ming-Ming Chen, and TikTok USDS Head of Engineering, Terence Tung

In this TekLink TIDE session, we will discuss how HGS helped TikTok support as well as protect their 1B+ monthly users on the platform through the HGS Experts on Demand program.

Featured HGS insights


AI for Customer Service: 2024 and Beyond
Customers and Employees Bound by Experience
Gen AI enhances CX operations

Gartner logo white

Ready to put these principles into action? Our HGS Agent X cloud contact center solution is a comprehensive customer experience solution that begins with enhancing the agent experience.

Learn more