Industry: Travel and Hospitality
Building traveler loyalty through unforgettable, on-brand, guest experiences
Create memorable moments at every stage of the customer journey
Online reviews and reputation management, environmental concerns, personalization, loyalty, translation and localization, crisis and emergency response, and seasonal spikes are just some of the challenges that those in the travel and hospitality industry are facing. Our HGS EPIC™ Social Care solution increases access and speed to response while improving the CX; our cognitive contact center solution ensures you always hear the voice of the customer.
The travel and hospitality segment is also becoming one of the fastest consumers of our solutions. Here’s why:
Let’s start the journey….