We help you to differentiate, innovate, and retain customers
Increasing competition, Internet of things (IoT), 5G, privacy and security, regulation, and cybersecurity are just some of the concerns keeping telecom managers awake at night. Introducing cloud computing enables you to introduce new services, reduce costs, attract new subscribers, and respond to market demands more quickly and efficiently. HGS works with cable and telecom providers in the US, Canada, India, and Europe and can use that industry understanding to build a cognitive contact center to help you to increase loyalty among your subscribers, for example.
Within telecom, companies often face issues of customers frequently moving between service providers depending on the offers and benefits offered at the time. Our solutions can help address these challenges:
- Mapping the ever-changing needs of customers and products
- Churn management of valuable and high net worth customers
- Payment- and billing-related issues leading to revenue losses
- Network mapping and better network utilization