Low-risk, high-value insurance industry solutions
Elevating, expediting, and personalizing the insurance policyholder and broker experience
Create a new digital customer experience that is human-centered and easy to navigate
Help drive new policy quotes and conversions with data-driven marketing efforts
Manage your entire member lifecycle from choosing a plan, enrollment, claims management, to care management
Help control costs by leveraging registered nurses and coders to review medical bills for accuracy
Design a digital CX and journey that is human
New policy quotes and conversion
Cross-sell and upselling umbrella policies
Document management, application, and file processing
Bill payment and reimbursements
Bill collections and payment plans
Bill generation and dispatch
New account and customer onboarding
Policy cancellations retention
Online reputation and reviews management
CSAT and NPS® surveys
The raison d’être for most insurance organizations is to enable their customers to prevent, prepare for, and recover from uncertainties and threats to their safety, property, assets, and health. The irony is that the insurance companies themselves are facing incredible uncertainty.
Like many industries, the insurance industry is susceptible to and struggling to address customer cost sensitivity, privacy and security, regulatory changes, legacy IT systems, disruptive niche competitors, and changing workforce and gig economy issues. An increasing number of natural disaster and force majeure events due to climate change also keeps insurers on their toes!
One of insurers’ biggest challenges is the digital transformation they face as they move from a primarily insurance broker driven (B2B) operational model to more of a direct-to-consumer (B2C) model. Embracing the B2C model involves a more robust, refined, and engaging online presence, whether that involves more engaging social media management, multichannel contact centers, ecommerce and self-serve websites, digital marketing campaigns, or mobile apps. HGS can has assisted many companies with this type of digital transformation, and we’re here to help.
Maximizing value with
Using automation to help make our agents more efficient. HGS reduced AHT by 120 seconds – saving over $700K per year for our insurance clients.