Achieve better outcomes digitally
Improve healthcare experiences (HX) at every stage of the
patient, caregiver, and employee journey
In August 2021, HGS announced the divestiture of its Healthcare Services business.
With decades of BPO experience, the HGS Healthcare team specializes in:
Healthcare provider teams today shoulder the burden of having to be clinical/medical, business, technology, “customer” service, PR, and social media (especially during the pandemic) experts.
Given the increasing rate of scientific and technological advancement (not to mention increasing patient expectations), juggling all these responsibilities successfully is not sustainable and may have negative impacts on the overall patient experience.
Using analytics, customer relationship management techniques, digital marketing, and the latest technologies, we help to improve every interaction – between, before, and after appointments.
Using fresh content and creative, fully integrated websites, and automation, for example, we lighten your load so you can truly focus on patients and population health.
With a solid digital marketing foundation in place, hospital teams can:
A solid hospital digital marketing foundation includes:
HGS provides a full suite of digital solutions — for less.
Many healthcare teams are working to ensure secure and timely access to patient records, improve quality and access, and provide truly patient-centered experiences. Despite making some progress, silos and gaps still exist. Expedite these transformations with Team HGS.
HGS optimizes the patient journey and successfully manages call volumes with the right balance of humans and technology. Combining self-service, chatbots, and live agents ensures patient get the right information, fast.
HGS forges relationships, updates stakeholders, and increases the value of your websites/portals and social media channels with modern marketing techniques. We improve and protect your reputation as a community leader.
HGS increases collaboration with cloud technologies, automates where possible, and enables more evidence-based decisions with analytics. We ensure your platforms keep pace with your needs and workflows. Demonstrate you care with optimized software.