Industry: Consumer packaged goods
Customer experience is just as important as your products and packaging
Balancing traditional retail and wholesale channels with the need to serve consumers online
Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works with clients to make them more competitive, including providing unforgettable customer experiences with our cognitive contact centers and EPIC™ Social Care solution, and using data from the HGS PULSE analytics platform to improve products and services.
Discover how we’re digitally transforming consumer packaged goods (CPG) companies
Scaling to support 19 brands
With a customer service solution that includes, voice, chat, text, and social media, discover how HGS is unifying customer engagement.