Industry: Consumer packaged goods
Customer experience is just as important as your products and packaging
Balancing traditional retail and wholesale channels with the need to serve consumers online
Create an omnichannel strategy for inquiries, registrations, and warranties
Leverage speech and text analytics to decode business insights
Tap into a team with over 40 years of experience handling recalls
Offer high empathy support for sensitive issues
Design a digital CX and journey that is human
Shopper lead generation (online and bricks-and-mortar)
Ecommerce product subscription enrollment
In-store or online purchase
Increase average order values
Decrease shopping cart abandonment
Loyalty program membership enrollment
Product coupon and sample fulfillment
Foreign objects and adverse events
Loyalty program support
Returns, exchanges, and cancellation management
Lost or damaged product
Warranty and recalls
Ecommerce member cancellations retention
Voice of the customer (VOC) insights
Online reputation management
Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works with clients to make them more competitive, including providing unforgettable customer experiences with our cognitive contact centers and EPIC™ Social Care solution, and using data from the HGS PULSE analytics platform to improve products and services.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve, and predict future needs.
A retailer in the business of sophisticated sound systems employs today’s analytics to stay in step with the voice of their customer (VOC).
Discover how we’re digitally transforming consumer packaged goods (CPG) companies
Scaling to support 19 brands
With a customer service solution that includes, voice, chat, text, and social media, discover how HGS is unifying customer engagement.