Industry: Consumer Electronics & Technology
Introducing the next-gen customer experience for consumer electronics
Your technology offerings are constantly evolving; your customer service should, too
It’s time for an upgrade
Changing consumer demands, shrinking operating margins, IoT, quality and longevity, startup financing, supply-chain challenges, finding talent, cybersecurity, robotics, and AI are changing the way electronics and tech organizations operate. Innovation and speed to market are key in this industry. Our HGS PULSE analytics platform leverages technology to bring teams together, reduce costs, and promote data-driven decision making. Our EPIC™ Social Care solution ensures you are equipped to monitor and manage the product reviews and inquiries that can make or break a brand.
Providing exceptional technical support
Using HGS’s proprietary Smart Channel Selector, we drove a 70% reduction in total cost of ownership while resolving 97% of customer inquiries through online self-service.