Increase conversions by leveraging chat analytics
Troubleshooting made easy without needing a human
Mobile camera solutions to create effortless experiences
Analytics to provide insights into warranties and repairs
Design a digital CX and journey that is human
Customer acquisition and lead generation
Brand awareness
Brand reputation
In-store or online purchase
Increase average order values
Decrease shopping cart abandonment
Personalizing offers
Back-office optimization, expense, billing, and invoicing
Customer service inquiries and feedback management
Online, same day, subscription order management
Order status updates
Account management
Returns, exchanges, and cancellation management
Tier 1–4 level technical support
Warranties and repairs
Cancellation and returns
Online reputation and reviews management
CSAT & NPS® surveys
Voice of customer and feedback
It’s time for an upgrade
Changing consumer demands, shrinking operating margins, IoT, quality and longevity, startup financing, supply-chain challenges, finding talent, cybersecurity, robotics, and AI are changing the way electronics and tech organizations operate. Innovation and speed to market are key in this industry. Our HGS PULSE analytics platform leverages technology to bring teams together, reduce costs, and promote data-driven decision making. Our EPIC™ Social Care solution ensures you are equipped to monitor and manage the product reviews and inquiries that can make or break a brand.
Providing exceptional technical support
Using HGS’s proprietary Smart Channel Selector, we drove a 70% reduction in total cost of ownership while resolving 97% of customer inquiries through online self-service.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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