Banking, Fintech, and Insurance

Transform Banking & Fintech Operations


Streamline BFSI processes in a secure data environment

  • Maximize Operational Efficiency
  • Increase Client Acquisition Rate
  • Ensure Industry Compliance
  • Modernize Through Innovation
  • Strengthen Cybersecurity

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Industry Outlook

With an emphasis on people, processes, and technology, HGS holds a comprehensive perspective on the pivotal trends within today’s BFSI market.

Recognizing the importance of operational efficiency, client acquisition, compliance, and DevOps, we keep innovation—with a strong inclination toward AI and modernization—at the forefront of our overall strategy.

Enhance Through Technology

Leverage the cloud, AI, and data to optimize all
aspects of your business.

Commercial and Retail Banking

  • Online and Mobile Banking
  • Payment Solutions
  • Deposits and Lending
  • Investment Products
  • Financial Planning and Advisory services
  • Cash and Wealth Management
  • Open Banking
  • AI – Analytics and Insights

Cards and Payments

  • Credit and Debit Card Services
  • Payment Modernization, ISO 20022
  • Fintech Payment Platform Selection
  • Contactless and P2P Payments
  • Loyalty and Rewards Programs
  • Dispute Resolution

Lending

  • Loan Origination and Servicing
  • Underwriting Services
  • Digital Document Management
  • Decision Engine and Integration with Financial Data Sources
  • Risk and Compliance
  • AI/ML Modeling and Analytics

Insurance

  • Policy Administration
  • Customer Service
  • Claims Processing
  • Actuarial Services
  • Fraud Management
  • Underwriting
  • Data Entry and Processing
  • Revenue Cycle Management
  • Document Management

Wealth Management

  • Long-term Security with Investment Management
  • Financial, Estate, and Retirement Planning
  • Comprehensive Support for High-Net-Worth Clients

Maximize Efficiency with Innovation

Leverage Cloud Management and FinOps Expertise

HGS offers a three-pronged cloud transformation approach: cloud assessment, cloud migration, and managed services. establishing an efficient architecture with robust guardrails to control cloud spending.

With over a decade of experience in cloud transformation for highly regulated and high-availability environments, HGS offers such specialized services as:

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  • Infrastructure as code

  • DevOps

  • KPI and Dashboarding

  • Security Management

  • Cloud Migration

  • Hosting and Managed Services

Case Study

HGS Experts Execute Flawless Cloud Migration at Speed

A major insurer in the USA embarked on a cloud-first strategy involving thousands of applications and over 25,000 servers. HGS collaborated with internal teams to map out a comprehensive migration strategy and roadmap, including a selection criterion suited to the client’s needs. We also created an automation framework using Landing Zone/Control Tower, streamlining the migration process.

Key Results

  • Enterprise-wide adoption

    of the cloud-first strategy

  • 3000+

    applications migrated

  • 3X

    faster migration time leveraging automation and frameworks

  • Increased confidence

    in adopting more cloud platforms

  • High ROI

    with faster and more efficient cloud applications

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Innovate to Maximize Efficiency

Modernize DevOps Practices for Enhanced Agility

As customer expectations for seamless digital experiences grow, banks and other financial companies must embrace their transformation into technology-driven service providers. The highly skilled HGS DevOps team will enable your company to quickly respond to market changes and launch new features, helping you stay ahead of the competition.

HGS DevOps services enhance continuous integration and deployment practices,
fostering agility and innovation that result in significant savings. Key DevOps projects include:

  • Continuous integration and deployment (CI/CD) setup
  • Application containerization and DevOps pipeline setup for platforms like Kubernetes, OpenShift, and EKS
  • Blue-Green deployment configurations for minimal downtime and faster rollbacks
  • Custom cloud landing zone consulting for AWS, Azure, and GCP
  • HashiCorp Vault Enterprise installation and management
  • Comprehensive DevOps pipeline setup with major tools
  • Infrastructure as Code (IaC) using Terraform or cloud-native tools
  • Packer pipeline setup for automated machine image building

Case Study

Saving Time and Manual Effort with Automation

When a leading financial services company in the Caribbean recognized their dire need for automation, HGS DevOps experts quickly implemented automated code scanning and an employment pipeline, followed by an automated OS and application patch deployment. The next step was continuous integration with the Jenkins pipeline platform, automating the unit and performing regression testing. Today, continuous monitoring with the site occurs 24/7, and health checks are automated for proactive detection.

Key Results

  • <15 minute

    deployment time

  • 92

    automated builds

  • 100%

    manual security checks eliminated

  • 150 hRS

    saved with automation

  • 10 weeks

    manual QA time saved with automation

Ensure Compliance, Strengthen Security

Uphold Industry Standards and Prevent Cyberattacks

Enhance your cybersecurity measures to comply with ever-changing industry regulations and to prevent cyberattacks and data breaches

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With AI assistance, HGS will ensure robust protection of consumer data. We have stringent policies governing personnel, networks, and operations.

  • Separate physical and logical infrastructure
  • Scanning for risks and threats
  • Timely upgrades and patch management
  • Internal, client, and external auditing (e.g., SOC 2)
  • Threat-risk assessments

We comply with legislation and industry standards such as the Gramm-Leach-Bliley Act (GLBA), Sarbanes-Oxley Act (SOX), PCI-DSS v3.2, as well as ISO 27701:2015 and 9001:2008.

  • Access control, proximity cards, CCTV, guards
  • Paper-free, shredding, no-device, restricted internet
  • Dedicated teams, NDAs, and background checks
  • DRP, BCP, and incident management and response
  • Vulnerability-penetration testing

Boost Client Acquisition

Welcome New Customers While Retaining Your Existing Client Base

Competition is high among financial institutions, as is the cost of acquiring new clients while keeping the ones you have. Curb the spend with the aid of data analytics and social media.

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Drive Data

By leveraging advanced data analytics, your financial enterprise can gain deeper insights into customer behavior and preferences. This enables you to tailor offerings more precisely, enhancing customer satisfaction and loyalty.

Additionally, data-driven strategies can identify potential cross-selling opportunities, allowing your company to offer relevant products and services to your existing client base, thereby maximizing revenue without the high costs associated with acquiring new clients.

Offshore Administrative Assistants

Stay Social

When you maintain an active presence on social platforms, you’ll engage with customers in real time, addressing concerns, sharing updates, and providing personalized financial advice. You can also run targeted marketing campaigns, reaching potential clients based on their interests and online behavior.

Also, by monitoring social media trends and feedback, you’ll gain valuable insights into customer preferences and emerging market demands, enabling you to adapt services and products accordingly.

Speak to Our Team

Connect with Our BFSI Digital Transformation Experts

  • Carlos Posso

  • Prashanth Seetharaman

  • Ken Oppenheimer

Please complete the form, and Carlos, Prashanth, or Ken will respond to you within two business days.


STAY AHEAD IN A RAPIDLY EVOLVING INDUSTRY

Invest in Advanced Technologies with a Big-Picture Partner

HGS delivers innovative solutions in digital banking, AI, and data analytics.