Automotive

Disrupting the emergency roadside service (ERS) industry with the HGS Bots&Brains™ platform

Our areas of expertise

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Autos

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Fleets

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Rentals

How our platform works

Service request

A driver contacts customer service via SMS, mobile messaging, or calls for help

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Dispatching process

Our platform finds the nearest tow, dealership, and mechanic

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Real-time transparency

All parties view the status of the tow in real-time

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Watch now: ERS Bots&Brains™ roadside assistance

HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Bots&Brains™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.

The HGS ERS platform

Create an experience that is human-centric and easy to navigate.

image of emergency roadside service platform screen view on a mobile device
image of emergency roadside service platform screen view

For the customer

Faster dispatch
Real-time tracking
Notifications
Customer reviews

For the fleet owner

Decreased downtime for your assets
Integration with your systems
Analytics and real-time reporting
Flat-rate pricing

The benefits

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Savings

Guaranteed national flat-rate pricing

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Speed

Time is money. Your truck is located in 10 seconds.

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Visibility

Real-time access to each ERS event as it happens

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Flexibility

24/7 or just for expensive overnight shifts

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Weather

Bots and AI for overflow emergencies

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24/7/365

Real-time engagement in 40+ languages, across the globe

Connect with our experts

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