Automotive
Our areas of expertise
Autos
Fleets
Rentals
How our platform works
Service request
A driver contacts customer service via SMS, mobile messaging, or calls for help
Dispatching process
Our platform finds the nearest tow, dealership, and mechanic
Real-time transparency
All parties view the status of the tow in real-time
Watch now
Roadside assistance with Axle™ in action
HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Axle™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.
Meet the HGS ERS bot, Axle™
Create an experience that is human-centric and easy to navigate
For the customer
Faster dispatch
Real-time tracking
Notifications
Customer reviews
For the fleet owner
Decreased downtime for your assets
Integration with your systems
Analytics and real-time reporting
Flat-rate pricing
The benefits
Savings
Guaranteed national flat-rate pricing
Speed
Time is money. Your truck is located in 10 seconds.
Visibility
Real-time access to each ERS event as it happens
Flexibility
24/7 or just for expensive overnight shifts
Weather
Bots and AI for overflow emergencies
24/7/365
Real-time engagement in 40+ languages, across the globe
Awards and recognitions
Technology of the Year: Axle™
In recognition of its emergency roadside services (ERS) human centric bot Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards presented by Business Intelligence Group.
