Industry: Automotive and manufacturing
Keep your business moving forward with automotive CX solutions
Digital and data-based solutions to support dealers and personalize the driver customer journey
Provide real-time access to each roadside event
Transform your mobile CX using messaging
Offer on-the-go text message customer service
Convert web visitors into test-drive appointments
Auto insurance policy servicing
Automotive insurance claims management
Rideshare customer support
Emergency roadside services
Dealer and fleet management
Construction equipment and parts manufacturer support
Automotive maintenance scheduling
Automotive warranty support
Member cancellations retention
Online reputation and reviews management
CSAT and NPS® surveys
Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. AI workplace safety and cognitive contact center solutions could be of benefit in this industry.
HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Axle™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.
Personalized connection for a
With white glove service, of course. Learn how HGS created a seamless channel communication between a luxury automaker and its clientele that maintained the brand’s stellar reputation at every touch point.