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Industry: Automotive and manufacturing

Keep your business moving forward with automotive CX solutions


Digital and data-based solutions to support dealers and personalize the driver customer journey

Our areas of expertise

Link to: Roadside Service

Roadside assistance icon

Emergency roadside service >

Provide real-time access to each roadside event

Rideshare icon

Rideshare companies

Transform your mobile CX using messaging

rental car icon

Car rental companies

Offer on-the-go text message customer service

steering wheel icon

OEM and dealerships

Convert web visitors into test-drive appointments

Solutions for every stage of the customer lifecycle

EngageBuyBillCareRepairRetain
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Engage

What we solve for

  • Designing a digital CX and journey that is human
  • Auto shopper lead generation
  • Brand awareness
  • Brand reputation

HGS Solutions

  • Consumer journey mapping and design workshops
  • Data + analytics
  • Digital experience
  • HGS EPIC™ Social Care

Image of a car speeding ahead

Forging personal, unforgettable connections with luxury goods consumers

Read more

Buy

What we solve for

  • Auto loans and vehicle purchase
  • Rideshare membership enrollment
  • Auto rental reservations
  • Aftermarket sales

HGS Solutions

  • Sales professionals
  • Digital experience
  • Data + analytics
  • Reservation specialists
  • Intelligent automation

Image of a woman driving and using navigation equipment

HGS supports car-sharing success: growing to more than 1 million members

Read more

Bill

What we solve for

  • Auto loan collections and payment plans
  • Auto loan bill generation and dispatch

HGS Solutions

  • Collections professionals
  • Campaign management
  • HGS business process optimization

a young woman driving

Support for CSAT and customer complaint resolution for a major automotive manufacturer

Read more

Care

Business problems

Auto insurance policy servicing

Solutions

  • Customer care ambassadors
  • Digital experience
  • Data + analytics

Business problems

Automotive insurance claims management

Solutions

  • Customer care ambassadors
  • Digital experience
  • Data + analytics
  • Intelligent automation

Business problems

Rideshare customer support

Solutions

  • Customer care ambassadors
  • Digital experience
  • Data + analytics
  • Intelligent automation

Business problems

Emergency roadside services

Solutions

  • Digital dispatch system
  • Data + analytics
  • Intelligent automation

Business problems

Dealer and fleet management

Solutions

  • Digital dispatch system
  • Data + analytics
  • Intelligent automation

Business problems

Recalls

Solutions

  • Customer care professionals
  • Campaign management
  • Data + analytics
  • Appointment scheduling

Business problems

Construction equipment and parts manufacturer support

Solutions

  • Customer care professionals
  • Data + analytics for inventory management

a transportation truck on the road

Customer complaint resolution and support for a major Indian automobile manufacturer

Read more

Repair

Business problems

Automotive maintenance scheduling

Solutions

  • Customer care professionals
  • Digital experience
  • Data + analytics
  • Intelligent automation

Business problems

Automotive warranty support

Solutions

  • Customer care professionals
  • Digital experience
  • Data + analytics
  • Intelligent automation

image of a man driving

Providing high quality, competitive contact center solutions for an automobile major

Read more

Retain

Business problems

Member cancellations retention

Solutions

  • Retention professionals
  • Data + analytics

Business problems

Lease renewals

Solutions

  • Sales professionals
  • Digital experience
  • Data + analytics
  • Marketing analytics

Business problems

Online reputation and reviews management

Solutions

  • HGS EPIC™ Social Care

Business problems

CSAT and NPS® surveys

Solutions

  • Data + analytics
  • Digital experience

image of a major brand car

Creating a positive brand perception for a luxury automotive brand

Read more

We keep businesses moving forward

Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. AI workplace safety and cognitive contact center solutions could be of benefit in this industry.

Watch now: Roadside assistance with Axle™ in action

HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Axle™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.

Automotive thought leadership and resources

Link to: HGS supports car-sharing success: Growing to more than 1 million members
Image of a woman driving and using navigation equipment

Case study

HGS supports car-sharing success: growing to more than 1 million members

Follow a manual added link
Image of three people discussing

Whitepaper

Digital transformation for contact centers

Link to: Converting 80% of SMS contacts to leads for auto shopping website
Image of two peopl at a car dealership

Case study

Converting 80% of SMS contacts to leads for auto shopping website

Follow a manual added link
image of a 2020 customer experience trends logo

E-book

Top 10 CX trends of 2020

Personalized connection for a

Luxury brand experience

How do you create a better customer experience for high-income individuals?

With white glove service, of course. Learn how HGS created a seamless channel communication between a luxury automaker and its clientele that maintained the brand’s stellar reputation at every touch point.

Learn how

Industry-related case studies

Image of a woman having car trouble by the roadside

Alleviating stranded driver stress with HGS Axle™

Roadside emergency

Speeding up the ERS rental car replacement process with group messaging

Freight truck on the road

A transport triumph: Transformational growth through automation

Image of a shopper examining a package from the shelf

HGS’s global partnership provides exceptional social care for a multinational Fortune 500 CPG company

View all case studies

Global locations

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