Industry: Automotive and manufacturing
Keep your business moving forward with automotive CX solutions
Digital and data-based solutions to support dealers and personalize the driver customer journey
Our areas of expertise
Link to: Roadside Service
Emergency roadside service >
Provide real-time access to each roadside event
Rideshare companies
Transform your mobile CX using messaging
Car rental companies
Offer on-the-go text message customer service
OEM and dealerships
Convert web visitors into test-drive appointments
Solutions for every stage of the customer lifecycle
Engage
What we solve for
- Designing a digital CX and journey that is human
- Auto shopper lead generation
- Brand awareness
- Brand reputation
HGS Solutions
- Consumer journey mapping and design workshops
- Data + analytics
- Digital experience
- HGS EPIC™ Social Care
Buy
What we solve for
- Auto loans and vehicle purchase
- Rideshare membership enrollment
- Auto rental reservations
- Aftermarket sales
HGS Solutions
- Sales professionals
- Digital experience
- Data + analytics
- Reservation specialists
- Intelligent automation
Bill
What we solve for
- Auto loan collections and payment plans
- Auto loan bill generation and dispatch
HGS Solutions
- Collections professionals
- Campaign management
- HGS business process optimization
Care
Business problems
Auto insurance policy servicing
Solutions
- Customer care ambassadors
- Digital experience
- Data + analytics
Business problems
Automotive insurance claims management
Solutions
- Customer care ambassadors
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Rideshare customer support
Solutions
- Customer care ambassadors
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Emergency roadside services
Solutions
- Digital dispatch system
- Data + analytics
- Intelligent automation
Business problems
Dealer and fleet management
Solutions
- Digital dispatch system
- Data + analytics
- Intelligent automation
Business problems
Recalls
Solutions
- Customer care professionals
- Campaign management
- Data + analytics
- Appointment scheduling
Business problems
Construction equipment and parts manufacturer support
Solutions
- Customer care professionals
- Data + analytics for inventory management
Repair
Business problems
Automotive maintenance scheduling
Solutions
- Customer care professionals
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Automotive warranty support
Solutions
- Customer care professionals
- Digital experience
- Data + analytics
- Intelligent automation
Retain
Business problems
Member cancellations retention
Solutions
- Retention professionals
- Data + analytics
Business problems
Lease renewals
Solutions
- Sales professionals
- Digital experience
- Data + analytics
- Marketing analytics
Business problems
Online reputation and reviews management
Solutions
Business problems
CSAT and NPS® surveys
Solutions
- Data + analytics
- Digital experience
We keep businesses moving forward
Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. AI workplace safety and cognitive contact center solutions could be of benefit in this industry.
Watch now: Roadside assistance with Axle™ in action
HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Axle™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.
Automotive thought leadership and resources
Personalized connection for a
Luxury brand experience
How do you create a better customer experience for high-income individuals?
With white glove service, of course. Learn how HGS created a seamless channel communication between a luxury automaker and its clientele that maintained the brand’s stellar reputation at every touch point.
