Champion every moment

Brands are built over time.
But they’re made in moments.

A digital CX leader dedicated to delivering winning customer interactions

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

Latest moments

News and insights from HGS experts

AI and Data: Bridging the Gap
Chicago, USA - Cloud Gate also Called "The Bean"
Learn how RPA automates repetitive tasks and optimizes customer journeys for happier clients & agents.
The Role of Customer Service in eCommerce
Effective Ways to Turn Negative CX into Positive CX

HGS is a digital customer experience (CX) leader with the talent and technologies needed to build more admired brands.

Through expertise in autonomous CX, HGS helps its clients deliver consistent interactions at scale that are prompt, personal, and positive. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions:

  • Strategic consultation
  • Staff augmentation
  • Digital transformation
  • IT systems integration
  • Business process optimization

HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations. 

Superior customer experiences

Ensure superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle.

HGS Consumer Engagement Solutions

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Intelligent automation, digital transformation, and strategy

Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences.

HGS Digital

Meaningful, interactive marketing

Become more easily discoverable and connect at a deeper level in the digital matrix with strategic, creative services that leverage our CRM experience, social offerings, and intelligent technologies.

HGS Interactive

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Superior outcomes with
#automation #analytics #digitaltransformation #backoffice #contactcenters #customercare #HRO

Deep expertise in your industry

Our solutions are tailored to your business

Join HGS

Grow with us. Let’s achieve your dreams together.