Healthcare

Nurse triage


Operate a nurse hotline for COVID-19 support and much more

Front-end triage for COVID-19 inquiries to quickly direct patients to the most clinically appropriate next steps

HGS, a leader in telephone nurse triage with more than 30 years of experience, can help with an easy-to-implement solution that health plans, hospital systems, and medical organizations can use to direct patients during the COVID-19 crisis.

A hotline can be implemented with minimal time requirements.

HGS provides front-line support for your COVID-19 callers with qualified US-based RNs, enabling your staff to focus on critical case requirements. HGS’s established clinical support lines keep you dedicated to your essential core missions.

Get some peace of mind knowing that our clinical experts are providing callers with professional health information and self-care/self-quarantine guidance.

Maximize capacity through proven nurse triage

  • Excellent front-end for telehealth and provider groups. We screen out, educate, and support those who should be managed at home and direct only appropriate patients to providers or emergency departments.
  • Enhanced services specifically for COVID-19. Our proven clinical algorithm approach matches physicians in triage quality and care recommendations.
  • Hotline integration. Our hotline can be integrated into your existing call tree or use a dedicated number.
  • Omnichannel solutions. We’ve developed omnichannel solutions for a high-touch, consistent patient experience.

Our nurse triage solution includes US-based nurses, a hotline that can integrate into an existing call tree or a dedicated number, and our proven clinical algorithm approach that has a high correlation rate with physicians in triage quality and care recommendations. Our nurses can support your COVID-19 callers with self-care guidance, assess the caller’s condition, and direct them to the most appropriate level of care. Our high-touch patient experience can support better outcomes.

Ease burdens on critical staff while directing COVID-19 patients to appropriate levels of care.

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