When supporting medical devices or diagnostic, clinical, or laboratory tests, accuracy and speed are crucial. Agents must adhere strictly to procedures, ensure accuracy in the instructions provided, ensure privacy and security, and limit advice only to the equipment. They must provide the right answers – fast. Meeting standards is not important just for audits — mistakes could affect a customer’s health and their trust in your organization. With hundreds of nurses on staff on healthcare client accounts worldwide, HGS is well versed in the intricacies of supporting clients and their customers in the healthcare, laboratory, and medical equipment space. For your organization, we can, for example:
- Integrate front-office and back-office processes to drive real outcomes
- Leverage three decades of customer care expertise and industry-leading compliance
- Provide multi-language customer support, technical support, triage and order intake, and collections/billing services
Support for lab and DME clients
Our healthcare offerings
HGS specializes in augmenting healthcare teams to deliver better patient, member, business, and financial outcomes.