Healthcare

HGS Healthcare Technology


Get better engagement, processes, and data management with HGS’s custom-designed and prebuilt components and platforms for providers and payers

Colibrium

For decades, our healthcare clients have relied on us to effectively solve their critical business needs.

HGS Healthcare Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client.

Using a custom solution roadmap, our operations and technology experts will propose the appropriate adjustments for improving efficiency, engagement, data management, and overall processes.

Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we’ll develop and deploy customized solutions for your business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.

Our solutions

ENROLLMENT

  • Online shopping and enrollment
  • Enhanced direct enrollment
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MEMBER ENGAGEMENT MANAGEMENT

Proven strategies to engage members with better experiences

MAILROOM AUTOMATION

Use AI to automate mailroom activities and functions

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PROVIDER SERVICES

  • Provider data management
  • Credentialing and recredentialing
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BROKER SERVICES

  • Broker portal
  • Broker hierarchy management
  • Licensing and appointment management
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CUSTOM SOLUTIONS CONSULTING 

HGS integrates or works with your systems with custom tailoring to your exact needs

Our strategy

Tasked with solving your most complex business challenges, our experienced team examines your current business platform, analyzes your deepest pain points, and determines the changes that would benefit your team most.

Our experts then deploy our entire set of capabilities across people, processes, and platforms to deliver the best solution to fit your budget and timeline. In addition to decades of technical expertise and healthcare experience, the HGS Healthcare Technology teams offer best-in-class operational insights gleaned from our thousands of operational professionals from around the world.

 
 
Our global experts identify system problems in their day-to-day roles and regularly inform us of what would drive better efficiency and lead to a better experience for your agents and end users.

We bring multiple solution strategies for moving data when integrating our solutions with our clients’ systems—including real-time web service integration when APIs are available, RPA integration when there are systems but no integration endpoints, and staffing the process to complete the tasks manually if a technical integration is not an option.

Our goals

HGS Healthcare Technology offers a unique solutions approach that encompasses our expertise in consulting, outsourcing operations, and innovative technology. Our ultimate goals in delivering a solution for you include:

  • Using existing payer/provider system endpoints when possible for seamless integrated solutions
  • Providing simultaneous self-service options alongside agent-empowerment systems for a smooth switch between channels
  • Using existing payer/provider system endpoints when possible for seamless integrated solutions

With years of experience handling service offerings for every payer relationship — those with members, providers, and brokers — we’re eager to listen and learn from professionals across the industry and discuss how HGS Healthcare Technology can best support your business needs.

The HGS Healthcare Technology difference

We are healthcare experts with experience in technology who understand the complex workflows and processes of healthcare payers and providers. With a full understanding of the strict security and privacy requirements of the industry, all of our solutions are designed to ensure compliance.

We are committed to learning your business and will address your pain points with a tailored solution that is right for you.

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Our healthcare accreditations

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