Roughly 40% of a provider’s time is spent on administrative services. Increasing the focus on patient care, outcomes, and experiences is possible with the right partner. HGS acts as an extension of any provider practice, supporting quality of care, patient outcomes, improving financial health, and supporting innovative care delivery models, such as remote patient monitoring and population health management. Our contact center, back office, and technology support services can be mixed and matched to meet the needs of your provider teams and your patients.
HEALTHCARE FRONT OFFICE
Omnichannel customer service
Hotlines and telehealth
HEALTHCARE BACK OFFICE
Revenue cycle management
Claims adjudication, processing, and appeals
Coding and code reviews
Provider database management
Operational and predictive analytics
Portal, website, and application development
CRM systems and add ons
Care management platforms
Intelligent automation and AI
HGS Revenue Cycle Management Services (RCMS) has a proven track record of exceeding client expectations for financial clearance, coding accuracy, cash recoveries, and denial reversals.