Digital CX
Harness the power of Twilio Flex with HGS
Maximize endless benefits to ramp up contact center performance
Tap into the expertise of HGS to build a best‑in‑class experience
Delivering a seamless CX starts with a seamless integration. With 40+ years of contact center experience and over 20 years of system integration experience, we can help you realize the greatest value of your Twilio investments.
Implement
Quick implementation for efficient and effective use
Ramp up
Superior training and enablement services help easily ramp up IT teams and agents
Resolve
On-demand assistance to resolve Twilio issues immediately
Optimize
Rightly configure Twilio Flex for optimal performance
Let us do the heavy lifting with Twilio Flex
Twilio documentation can be confusing, outdated, incomplete and downright overwhelming. But luckily, we know what we’re doing from years of Twilio implementations. Whether you’re looking to replace Avaya, build out or enhance your IVR experience, integrate with existing software, channels, or other applications, build out a fully customizable dashboard and reporting center or incorporate other functionalities to provide a 360-customer view – HGS has you covered.
Move on with help from HGS
Ready to move your existing integration onto Twilio Flex, but not sure where to start? We can replicate your existing structure currently in Avaya and other systems so you can quickly integrate and start utilizing the most customizable features Twilio has to offer – including omnichannel support.
Let us do the heavy lifting with Twilio Flex
Twilio documentation can be confusing, outdated, incomplete and downright overwhelming. But luckily, we know what we’re doing from years of Twilio implementations. Whether you’re looking to replace Avaya, build out or enhance your IVR experience, integrate with existing software, channels, or other applications, build out a fully customizable dashboard and reporting center or incorporate other functionalities to provide a 360-customer view – HGS has you covered.
Move on with help from HGS
Ready to move your existing integration onto Twilio Flex, but not sure where to start? We can replicate your existing structure currently in Avaya and other systems so you can quickly integrate and start utilizing the most customizable features Twilio has to offer – including omnichannel support.
Empowering teams and contact centers worldwide
1-2 weeks
Discovery session, defining architecture and project management plan
4 weeks
Custom integration, migration, & testing
Superior managed services support, handling new requests and changes
Optional project basis support from developers, reporting analysts, support, and security
Request a consultation
You deserve something more than out of the box. Let HGS implement a fully custom Twilio Flex integration that provides exceptional agent and customer usefulness.
Meet with our team today to:
- Learn about the full potential of Twilio Flex
- Understand the power of code-level customizations by HGS
- Enhance your Twilio Flex integration
- Realize the opportunity of switching from Avaya to Twilio
Venu Gooty
SVP, Digital Strategy and
Transformation
Based in Austin, Texas
With over 18 years of IT experience, Venu is helping global brands optimize their contact center operations to exceed rising customer expectations.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
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