Event

Genesys Xperience 2023


Dates: June 19, 2023 – July 21, 2023
Location: Denver, Colorado

About the event:
Join us at Genesys Xperience 2023 to learn how to connect your customer service, sales and marketing efforts to create the best customer journeys. Genesys and HGS combine software-as-a-service solutions with deep domain contact center expertise to simultaneously improve interactions for customers and the employees who support them.

A common goal of the partnership is for clients to embrace the market’s move toward empathic, virtual CX. Using the stable and enterprise-ready platform that Genesys provides, organizations are enabled to deliver artificial intelligence (AI)-powered, personalized experiences leveraging employees from work-at-home, hybrid, or traditional in-center locations.

Join us to network with your peers from around the globe, ask questions, see demos of the HGS and Genesys solutions working together — all designed to give you the confidence and knowledge to achieve bold results with your customer and employee experiences!

OTHER EVENTS

CS Week Conference

Location: Fort Worth, TX
Dates: April 29, 2024 - May 2, 2024

Execs In The Know – Customer Response Summit

Location: Tucson, AZ
Dates: March 12 - March 15, 2024

Roundtable Dinner Series: Los Angeles | Embracing the Digital Revolution

Location: Los Angeles, CA
Dates: Jan 31, 2024
Huntington Beach, CA aerial view

19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Location: Huntington Beach, CA Dates: Oct 22 - Oct 25, 2023
Nashville, TN

Execs In The Know – Customer Response Summit

Location: Nashville, TN
Dates: Sep 20 - Sep 22, 2023

The human side of AI: agent empowerment to meet the customer where they’re at

Location: Virtual
Dates: Sep 11, 2023 - Sep 11, 2023

The human side of AI: agent empowerment to meet the customer where they’re at

Location: Virtual Round Table
Dates: Aug 23, 2023 - Aug 23, 2023

RECENT CASE STUDIES