Evolving beyond legacy: overhauling archaic processes and igniting KPI success through digitization and automation

Dates: Aug 22, 2023 – Aug 22, 2023
Location: New York, NY

About the event:

Apply today to join us for a round table discussing how to evolve beyond legacy, and over haul archaic processes with digitization and automation.

In an era defined by rapid technological advancements and the pursuit of operational excellence, businesses today are undertaking significant transformation. To stay ahead of the competition, finance and operations leaders must focus on digitization and automation.

Done right, transformation can streamline operations and drastically improve KPIs, and data can be harnessed to drive informed, strategic decision-making. But there are plenty of roadblocks along the way, not the least of which is change management.

Over fine wine and great food, we’ll outline a path toward a future defined by enhanced efficiency and improved performance. The journey to overhauling archaic processes begins here.


The human side of AI: agent empowerment to meet the customer where they’re at

Location: Virtual Round Table
Dates: Aug 23, 2023 - Aug 23, 2023

The human side of AI: agent empowerment to meet the customer where they’re at

Location: Virtual
Dates: Sep 11, 2023 - Sep 11, 2023
Nashville, TN

Execs In The Know – Customer Response Summit

Location: Nashville, TN
Dates: Sep 20 - Sep 22, 2023

Small Business Expo – Dallas

Location: Dallas, TX
Dates: Oct 12, 2023 - Oct 12, 2023
Huntington Beach, CA aerial view

19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Location: Huntington Beach, CA Dates: Oct 22 - Oct 25, 2023

Genesys Xperience 2023

Location: Denver, Colorado
Dates: June 19, 2023 - July 21, 2023

Customer Contact Week – Las Vegas

Location: Las Vegas, NV
Dates: Jun 19, 2023 - Jun 22, 2023

CS Week Conference

Location: Charlotte, NC
Dates: May 2, 2023 - May 4, 2023