CS Week Conference

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world.

Location: Charlotte, NC
Dates: May 2-4, 2023

Looking for ways to improve your customer service?

HGS is a digital customer experience leader with the talent and technologies to help you champion every moment with your customers.

Spark a CX transformation with HGS

  • Maintain your customer focus despite mounting pressures on the industry
  • Improve business continuity with an always-ready team
  • Modernize faster with our technical staff augmentation services
  • Improve loyalty, satisfaction, and retention
  • Increase responsiveness and empathy
  • Support increasing customer vulnerability and cost sensitivity
  • Prevent and reduce defections by empowering your complaints team
  • Reduce your cost to serve while increasing cash flow

Visit HGS at Booth #231.

Location: Charlotte, NC

Dates: May 2, 2023 – May 4, 2023

A Digital CX Leader

Build your business for the future

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

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Yogitha Joshi

VP, Business Development

“During service disruptions and times of change, contact centers are a hive of activity.

“Strategic investments in the contact center can have dramatic impacts on customer satisfaction and retention, especially when there’s an outage, pricing change, or revised offering. The right balance of talent and technology – featuring AI, automation, and analytics, for example – can help utilities organizations stay ready, resilient, responsive, and resourceful. From onboarding to billing to service and dispatch, the HGS team can deliver modern options for digital and human (Bots&Brains™) engagement. Let’s collaborate!”


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