“During service disruptions and times of change, contact centers are a hive of activity.
“Strategic investments in the contact center can have dramatic impacts on customer satisfaction and retention, especially when there’s an outage, pricing change, or revised offering. The right balance of talent and technology – featuring AI, automation, and analytics, for example – can help utilities organizations stay ready, resilient, responsive, and resourceful. From onboarding to billing to service and dispatch, the HGS team can deliver modern options for digital and human (Bots&Brains™) engagement. Let’s collaborate!”