Event

CS Week Conference

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world.

Location: Charlotte, NC
Dates: May 2-4, 2023

May 2, 2023

Looking for ways to improve your customer service?

HGS is a digital customer experience leader with the talent and technologies to help you champion every moment with your customers.

Spark a CX transformation with HGS

Maintain your customer focus despite mounting pressures on the industry
Improve business continuity with an always-ready team
Modernize faster with our technical staff augmentation services
Improve loyalty, satisfaction, and retention
Increase responsiveness and empathy
Support increasing customer vulnerability and cost sensitivity
Prevent and reduce defections by empowering your complaints team
Reduce your cost to serve while increasing cash flow

Visit HGS at Booth #231.

Location: Charlotte, NC

Dates: May 2, 2023 – May 4, 2023

Learn more

Shared by HGS inPast Events

A Digital CX Leader

Build your business for the future

Yogitha Joshi

VP, Business Development

“During service disruptions and times of change, contact centers are a hive of activity.

“Strategic investments in the contact center can have dramatic impacts on customer satisfaction and retention, especially when there’s an outage, pricing change, or revised offering. The right balance of talent and technology – featuring AI, automation, and analytics, for example – can help utilities organizations stay ready, resilient, responsive, and resourceful. From onboarding to billing to service and dispatch, the HGS team can deliver modern options for digital and human (Bots&Brains™) engagement. Let’s collaborate!”