Event

CS Week Conference


CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world.

Location: Charlotte, NC
Dates: May 2-4, 2023

Looking for ways to improve your customer service?

HGS is a digital customer experience leader with the talent and technologies to help you champion every moment with your customers.

Spark a CX transformation with HGS

  • Maintain your customer focus despite mounting pressures on the industry
  • Improve business continuity with an always-ready team
  • Modernize faster with our technical staff augmentation services
  • Improve loyalty, satisfaction, and retention
  • Increase responsiveness and empathy
  • Support increasing customer vulnerability and cost sensitivity
  • Prevent and reduce defections by empowering your complaints team
  • Reduce your cost to serve while increasing cash flow

Visit HGS at Booth #231.

Location: Charlotte, NC

Dates: May 2, 2023 – May 4, 2023

A Digital CX Leader

Build your business for the future

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

Yogitha JoshiLinkedIn icon

Yogitha Joshi

VP, Business Development

“During service disruptions and times of change, contact centers are a hive of activity.

“Strategic investments in the contact center can have dramatic impacts on customer satisfaction and retention, especially when there’s an outage, pricing change, or revised offering. The right balance of talent and technology – featuring AI, automation, and analytics, for example – can help utilities organizations stay ready, resilient, responsive, and resourceful. From onboarding to billing to service and dispatch, the HGS team can deliver modern options for digital and human (Bots&Brains™) engagement. Let’s collaborate!”

OTHER EVENTS

Chicago, USA - Cloud Gate also Called "The Bean"

Build for the future – Chicago – June 2024

Location: Chicago, IL
Date: June 25, 2024

Customer Service & Experience West 2024

Location: San Diego, CA
Dates: May13, 2024 - May 14, 20234
HGS USA

Build for the future – New York – May 2024

Location: New York, NY
Date: May 7, 2024

CS Week Conference 2024

Location: Fort Worth, TX
Dates: April 29, 2024 - May 2, 2024

Execs In The Know – Customer Response Summit 2024

Location: Tucson, AZ
Dates: March 12 - March 15, 2024

Roundtable Dinner Series: Los Angeles | Embracing the Digital Revolution

Location: Los Angeles, CA
Dates: Jan 31, 2024
Huntington Beach, CA aerial view

19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Location: Huntington Beach, CA Dates: Oct 22 - Oct 25, 2023
Nashville, TN

Execs In The Know – Customer Response Summit 2023

Location: Nashville, TN
Dates: Sep 20 - Sep 22, 2023

RECENT CASE STUDIES