Event

Execs In The Know
Customer Response Summit 2024


Featuring an HGS-hosted Tech Forum, “From Legacy to Innovation: Integrating AI into Existing IT Frameworks”

Execs In The Know logo

Location: Tucson, AZ
Dates: March 12-15th, 2024

About the Event

Join us in Tucson, Arizona, for a dynamic in-person Summit tailored for leaders shaping the customer experience landscape in their organizations. This gathering is about fostering learning, sparking inspiration, and forging meaningful connections with your fellow CX visionaries in an inclusive and collaborative setting.

Tech Forum

From Legacy to Innovation: Integrating AI into Existing IT Frameworks

Wednesday, March 13th
4:00 PM – 5:30 PM

Find our session in the agenda


About the Forum

Dive into the cutting-edge of AI and revolutionize your customer experience (CX). Whether you’re just starting or already on the path, this is your invitation to a game-changing dialogue on AI’s role in elevating both customer and agent interactions.

Discover the stark contrast between legacy architectures and the dynamic future promised by AI-infused technologies. Learn about AI’s power to seamlessly assist with post-call enhancement, provide next-best action recommendations, IVR and dialog flow customization, and enrich your knowledge base.

Join us to explore how wrapping AI around your current IT infrastructure can drive intelligence, foster innovation, and inject agility into your operations. This is more than a chance to upgrade your technology—it’s a pathway to reshaping your organizational landscape and redefining the CX you deliver.

A Digital CX Leader

Build your business for the future

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

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