Event

Execs In The Know – Customer Response Summit

Focused discussions on “Transforming Connections” – with your customers, organizations, teams, and each other.

Location: Nashville, TN
Dates: September 20-22^nd, 2023

August 6, 2023

We are excited to announce our participation as a Platinum sponsor and speaker at the upcoming Execs In The Know – Customer Response Summit in Nashville, TN.

Platinum Sponsor:

As a Platinum sponsor, we take pride in being part of this event that brings together CX leaders to discuss innovative solutions and best practices in the customer service industry. Join us as we explore the latest trends and strategies for elevating customer experiences in the digital age.

Speaking Session:

Our esteemed speaker, Akilah Hodge, will be presenting on the topic of “Improving EX in a Remote Workforce.” This session promises valuable insights into managing and enhancing employee experience in today’s remote work environment.

Akilah Hodge

Senior Director, CX Strategist

Execs In The Know – Customer Response Summit

Speaker Topic: Improving EX in a Remote Workspace

Employee Engagement Workshop

Wednesday, September 20
12:30 PM – 2:00 PM

Find our session in the agenda

Abstract:

In the current remote work environment, organizations must not only hire the right talent but also leverage technology to effectively manage and improve employee experience (EX) throughout the agent life cycle.

To boost agent experience and reduce cognitive load, leading organizations are:

Using job simulation previews to set realistic expectations
Helping accelerate onboarding and training through micro-module learning and personalized AI avatars
Managing agent stress and anxiety with rapid employee feedback and real-time reporting
Applying generative AI across the employee experience to drive improved satisfaction

In this 90-minute session, we will explore how to best empower remote employees and motivate them to foster collaboration amongst themselves as well as with managers. With effective strategies in place, companies will see higher ESAT, engagement, and retention from happy and productive team members.

Don’t miss this opportunity to learn from industry experts and gain actionable insights to take your customer experience to new heights!