Event

19th Annual Customer Contact West


A Frost & Sullivan Executive MindXchange

Location: Huntington Beach, CA
Dates: October 22-25th, 2023

Huntington Beach, CA aerial view
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We are thrilled to announce our participation in Frost & Sullivan Customer Contact West, one of the most anticipated events in the customer experience industry. As a sponsor and featured speaker, we are all set to make waves and revolutionize the way you perceive customer interactions.


Get Ready for the Roundtable!

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Chris Rogers

Chief Revenue Officer
HGS Digital

19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange

Speaker Topic: Leveraging NLP to Empower Agents in Real Time

Concurrent Collaboration Zones – Roundtables
Speaker: Chris Rogers
Monday, October 23rd, 3:55 pm

Find our session in the agenda


Are you ready to take your customer support to the next level? Join Chris Rogers, our esteemed speaker, as he leads an engaging roundtable on “Leveraging NLP to Empower Agents in Real Time.” In this transformative session, we will explore the cutting-edge world of Natural Language Processing (NLP) and its profound impact on agent performance and customer satisfaction.

What to Expect:

During our roundtable discussion, we will delve into the game-changing possibilities that real-time NLP implementation offers for enhancing agent capabilities. By harnessing NLP techniques, your agents will be equipped with the tools to provide exceptional customer experiences, ultimately driving loyalty and revenue growth.

Key Takeaways:

  • NLP Implementation Guide: Receive a practical, hands-on guide with best practices for implementing real-time NLP in agent interactions. Learn about sentiment analysis and personalized responses, empowering your agents to deliver empathetic and customized support.
  • Success Factors Blueprint: Uncover the blueprint for success in NLP empowerment. We will highlight critical factors, including data preprocessing, model selection, system integration, and ongoing monitoring, to ensure seamless and efficient adoption.
  • Real-world Examples and Insights: Learn from real-life case histories showcasing successful NLP implementations in agent interactions. Gain valuable insights, key findings, metrics, and techniques to apply within your own organization.

Don’t miss out on this opportunity to network, learn from industry experts, and take your customer interactions to new heights.

Monday Evening Networking:

Join us Monday evening for the networking event hosted by HGS. Make sure to brush up on your water pong skills before you get to Huntington Beach!

See You at Customer Contact West!

Mark your calendars for October 22 – 25 and get ready for a game-changing experience at Frost & Sullivan Customer Contact West in beautiful Huntington Beach, CA. We can’t wait to see you there!

Register now!

Note: Stay tuned for more updates and surprises as we gear up for this incredible event. Follow us on social media and keep an eye on our website for the latest news.

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19th Annual Customer Contact West:
A Frost & Sullivan Executive MindXchange

Location: Huntington Beach, CA
Dates: October 22-25th, 2023

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