Engage to improve your CX and brand reputation
We optimize owned and earned brand content and increase competitiveness in terms of response rate, sentiment, personalization, and more. Here’s how:
- Capture customer conversations and ensure active social listening
Pick up on brand mentions and patterns, and address negativity before a crisis.
- Filter, sort, and triage mentions with AI
Focus on relevant keywords, use rule engines to prioritize, automate workflows, and never miss an opportunity to interact.
- Respond with the right team, at the right time, with the right approach
Communicate quickly, authentically, and with context sensitivity using the brand voice.
- Measure, optimize, and make data-driven decisions
Use data to build your brand image, build followers, improve quality, and optimize marketing campaigns.